Thornley Groves Manchester reviews

★★★★★ 2/5

Google

Gabriel was truly amazing to know. Hi, I hope you are well. Unfortunately, I am not doing well in my new apartment due to several unresolved issues. A number of essential repairs and basic requirements are still pending, and progress appears to be stalled. To outline the concerns clearly: - The bathroom commode cover is broken - The fridge requires repair - One chair is broken - The dishwasher stopped working recently - I have not received the correct postbox keys, resulting in missed important mail. Additionally, I was not provided with the garage and balcony keys at the time of handover, nor was I informed about their separate collection. I have now been told to collect them from your office, which is both inconvenient and avoidable had this been communicated earlier. Given the thoroughness with which payments and documentation were handled upfront, I expected a similar level of diligence in the handover and aftercare. The current situation is disappointing and unacceptable. I would appreciate it if these issues could be addressed urgently and a clear timeline provided for resolution.

Sunny · 23 March 2026

★★★★★ 5/5

Google

Jodie has been outstanding in her attention to any of my problems with understanding any of the process with the difficulties the last tenancy caused. She inspires confidence and her assurance that everything would be addressed quickly, came to fruition. Th Gr has fully managed the property for many years now and I have always received top quality service from any personal contact with any of the professionals at the company.

Cherryl · 30 October 2025

★★★★★ 5/5

Google

Thank you so much to Moe who not only gave us a great insight into Manchester properties, but also some very useful advice for relocating to Manchester. He went above and beyond to ensure we got the most out of our flat viewings, I can’t recommend him highly enough!

Ellie · 23 March 2026

★★★★★ 5/5

Google

I had a great experience from the initial viewing through to the move-in process. Jodie Finch and Ella Thompson were professional, responsive, and very supportive, ensuring everything was handled quickly and smoothly. Thank you for making the whole process stress-free!

Srihari · 23 March 2026

★★★★★ 5/5

Google

Moe was very efficient and helpful, as soon as a property matching my preferences came up he was very quick to get me in there early! Also helpful service from Jodie who handled the admin!

Chris · 6 April 2026

★★★★★ 5/5

Google

I recently rented an apartment in Manchester through Thornley Groves, and I had a great experience. The team was very helpful and professional throughout the whole process. I would especially like to thank Ella for her amazing support, she was always responsive, kind, and quick to assist with anything I needed. Highly recommended!

Salman · 30 October 2025

★★★★★ 5/5

Google

I would highly recommend Thornley Groves if you’re thinking of selling/letting your property. I have let my property in the past through Thornley Groves and rated them very highly. I made the decision earlier this year to sell my apartment and had no doubt I would be using Thornley groves to help me find a buyer. Despite challenging market conditions, they found a buyer for a price I was happy with and took a lot of stress out of the progress. Gavin, who was handling the sale of my apartment, was fantastic. He was professional and very helpful anytime I needed anything. Chris and Natasha were also great and a huge help. I will continue to use Thornley Groves anytime I let, sell or buy a property in future

Josh · 1 December 2024

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ I had a fantastic experience with Thornley Groves Estate & Letting Agents, Manchester Southern Gateway. The team was professional, friendly, and extremely knowledgeable, making the entire process smooth and stress-free from start to finish. They provided excellent communication throughout, always keeping me informed and responding quickly to any questions I had. Their attention to detail and commitment to delivering a high level of service really stood out. I would highly recommend Thornley Groves to anyone looking for a reliable and efficient estate and letting agent in Manchester. A truly five-star experience!

Siam · 6 April 2026

★★★★★ 4/5

Google

Everything was great during the process. Moe was really helpful, communicative and organised so I felt reassured that everything will go well securing the flat. He also checked with me in the end of the process to make sure that everything went well :) There were some days that I couldn't reach the office as there was no reply to the calls during the morning and lunch hours. However after 14:00 I was usually able to reach them.

Anastasia · 1 December 2024

★★★★★ 1/5

Google

Update, the email address you have provided has been ccd inbto many emails including the formal complaint. No response!! Asked for my keys back in November, it now March and it's still be ignored along with all my requests!! I have a complaint open as a landlord with TG, after they failed to carry out any work I have asked then to organise and failed to report and repair issue that were reported to them. I have not heard from TG since December, no reply to emails, no answering phone calls. I have no idea what is happening to my property and have asked for the keys back which has been ignored. My complaint is now well passed their timeframe to response. Over a month ago I was told I would have a response to my complaint by 4pm that day. At 4pm I was emailed to ask what my complaint even was, as they couldnt find it. Iwill be reporting them for breach the contract. See less

Philippa · 30 March 2026

★★★★★ 5/5

Google

I had a great experience with Janvi! She was super helpful, patient, and quick throughout the whole letting process. She answered all my questions clearly and kept me updated at every step. Everything was done within a week really impressed with how efficient and friendly she was. Highly recommend her!

Jhansi · 23 October 2025

★★★★★ 5/5

Google

Thornley Groves has made flat viewing such a hassle free process through their online booking platform. It takes the long winded enquiry- book a call- wait for times- book another call situation out of the process which has made it so much easier to find and viewing multiple properties. In particular, Moe has been super helpful with answering all questions about properties of interest. He’s the most on-it property agent I’ve come across, making sure all information is communicated to us in a timely manner!

Zara · 17 October 2024

★★★★★ 1/5

Google

This has been an absolute nightmare. I regret choosing this company more than anything and now I’m stuck in a year-long contract. The service is appalling, honestly the worst I’ve ever experienced and I've rented in the city for 6 years. The entire apartment is damaged: lights don’t work, walls have holes, and yet they refuse to fix anything and they completely lied about the state of the apartment in the tenancy report. The carpet, which they agreed to replace with the same colour due to bleach stains, was replaced with something completely different, I have all of this in writing, said there is nothing they can do. That took 3+ weeks later than they originally agreed. I reported my front door broken over two weeks ago, and today it officially jammed, leaving me locked inside the apartment with no way to get out. To top it all off, my washing machine leaked and completely ruined the flooring. I’m paying way over £2,000 a month, excluding bills, for this. They offer zero help. I’ve even escalated this to senior management, and they’ve been just as useless. The complaints email will do NOTHING to help, and Dhillon is the most useless property manager who lies to landlords.

Daisy · 10 October 2024

★★★★★ 5/5

Google

Had a very smooth and efficient experience with the tenancy process. Jodie Finch and Ella Thompson were extremely helpful and responsive, making everything quick and hassle-free. Really appreciate the support throughout!

Katyayani · 23 March 2026

★★★★★ 1/5

Google

I am not hesitant to state that Thornley Groves is the worst letting agents in Manchester. Their ability to avoid every single communication should be considered for a world record at this point...."World Record For Company To Ignore The Most Correspondence". Here I will outline specifically why they are such an unbearable estate agents and should be avoided at all costs: - Leak in Bathroom ceiling dangerously coming through light fixture took far too long to repair and we were offered £100 as compensation (which is laughable) - Toilet cistern broken for a considerable part of our tenancy and guess what? No further communications - Fridge was broken for 2 weeks upon starting our tenancy during a hot summer, no consideration or (you guessed it) communications for the costs we had to bare having no way of storing food - Potentially harmful leak in living room was ignored for days - Boiler issue causing heating problem raising electric bill IGNORED And finally, more than 3 weeks after handing our keys back we have made several attempts to contact our letting agent Saga Moayeri who has made no attempt to respond to us and has left us completely in the dark about our deposit. I have taken it to TDS to sort out. I would not recommend this agent to my worst enemy.

James · 24 September 2024

★★★★★ 5/5

Google

Great experience here, everything was organised and went smoothly. Janvi was very lovely and responded to all my queries and concerns at all times. Made my move seamless and comfortable!!

Nilupha · 23 March 2026

★★★★★ 5/5

Google

It was a great experience to rent an apartment from here. The property manager Janvi is friendly and helpful, can always answer my questions and give me proper suggestions.

Xuguang · 23 March 2026

★★★★★ 1/5

Google

My family and I had booked an apartment viewing for the morning on their website. I received three "NO-REPLY" emails reminding me that we cannot be late and only have 15 minutes to view the apartment. We even arrived 5 minutes early. There was a man who told me he was also waiting for the Thornley letting agency. He had already waited 7 minutes and was going to leave since no one had shown up at the appointed time. Maybe the agent had some accident? However, nobody showed up even 5 minutes after my agreed time. Since these emails do not provide any direct email or contact number to reach the agent directly, we can only wait them in the 15-degree windy conditions. During the entire day, no one emailed or called me to explain the missed appointment or rearrangement. These reminder emails also should be sent to your employees' mailboxes to remind them of the scheduled viewings. Be on time as you guys are ADULT :)

Karina · 25 August 2024

★★★★★ 5/5

Google

We have used Thornley Groves Estate Agents both as a letting agent and also a management agent of our buy to let for many years . Their service has been professional in all respects and their timeliness in dealing with all matters . I would especially like to recommend Katie Garner , Senior Property manager for her outstanding service recently in dealing with a complex issue involving insurance and contractors that enabled us to put the flat back on the market in record time . We highly recommend them .

Sylvia · 25 August 2024

★★★★★ 5/5

Google

We have been with Thornley Groves for many years. They fully manage our apartment. We have found them to be professional and personable, with a high standard of care and attention. Our Property Relationship Manager, Katie is always responsive and assertive in getting anything that needs attention sorted in a timely manner. We are 100% confident that our apartment is being managed by one of the best Estate Agents in Manchester, and have no hesitation in giving a 5* rating. Thank you Katie and the team at Thornley Groves.

Lynval · 25 August 2024

★★★★★ 5/5

Google

I want to take this opportunity of reviewing Thornely Groves based on the excellent service provided by Michael Richardson. He is an asset to TG, with his great service, addressing and sorting issues swiftly with an empathetic approach. Michael is a real pleasure to speak to and goes above and beyond to help. He is understanding and always has a positive friendly attitude. Since Michael joined TG, I noticed an extremely positive difference in how issues were handled. Always making time to ensure the best outcome and solve any problems. He also responds to e-mails quickly and there's never been a problem with getting through to him via telephone for urgent matters. Throughout the time I've known Michael he has been polite, attentive, considerate and finds solutions for matters (no matter how big or small) very quickly and treats each case with the upmost urgency. I couldn't recommend and thank Michael enough for all his hard work and attention to detail. Thank you Michael, you have been a fabulous property manager and I believe many people can learn from you with regards to your work ethic, compassion, commitment and hard work. As I always say - "you're a star".

Jaie · 16 August 2024

★★★★★ 1/5

Google

They are the most unprofessional letting agent company. There is no one to answer your call if you have any issue regarding the property. They will cancel and keep on postponing your viewing as it happened with me. On the day of viewing they send me a reminder mail in the morning, and just half an hour before the viewing, they are saying that the property is gone. I already traveled half way and canceled all other plans and, it was totally waste of time. They will also spam your mail box with properties which does not meet your requirements, even after making you fill a bogus form every time when you are trying to book a viewing. Such a shame.

Saptarshi · 2 August 2024

★★★★★ 5/5

Google

I’ve had a great experience arranging a new tenancy with Thornley Groves. Coincidentally, several of my viewings were with the company, with Ella hosting each of these. She was very supportive during the process and even facilitated a last minute change of offer, ensuring we secured our preferred choice without missing out altogether. The team were very prompt and communicative during the referencing process, enabling a quick turnaround as requested. Many thanks, Josh

Josh · 23 March 2026

★★★★★ 5/5

Google

Janvi has been very attentive and made the process of moving home easy I appreciated all the effort she has provided. Thank you !

Sky · 23 March 2026