Thornley Groves Manchester reviews

★★★★★ 4/5

Google

Renting with Thornley Grove has been a mostly pleasant and quick experience. Some of the instructions their digital platforms give you are not the clearest when applying to rent a property. However, I was supported by an employee, Eve Kelly, who took me through the majority of process swiftly and was a reliable source of information. Eve has certainly been one of the most helpful lettings consultants I've ever been in contact with and I'm glad she was handling my case. I'd personally give Eve 5 stars.

Faisal · 27 March 2023

★★★★★ 1/5

Google

I see you guys are already bad rated here, so my experience is nothing new one can expect from this Agency. They booked me in for a viewing appointment for 13th Feb and without informing me, they updated on Rightmove that the Let has been agreed. Only when I wrote another email to confirm, they realized they had to cancel other appointments. What an unethical agency, who keeps sending all property emails - blocks the time and then proceeds with someone else without conducting the viewing. Such a shame that you carry a big name but a terrible work ethics.

Sarfaraz · 3 March 2023

★★★★★ 5/5

Google

I recently bought 3 flats in Manchester and got them prepped, let and managed by Jordana McVarnock at Thorney Groves. I found the experience refreshing having dealt with many agents throughout the UK previously. Jordana was very proactive and transparent. She understands the market very well and was very responsive to my information needs. I will highly recommend her services to any prospective landlords.

Ahmad · 22 March 2024

★★★★★ 5/5

Google

Ella has been amazing from start to finish in the application process and on the viewing day. She helped answer all our questions and was very professional

Ana · 27 August 2025

★★★★★ 1/5

Google

Avoid using this landlord, property was not properly cleaned before we moved in. Carpet was filthy, everything very dusty and very old broken furniture. Repairs and maintenance took forever or was not done properly and had to be redone. We had to replace sofas ourself. They tried to charge us £300 for an end of tenancy clean when we left the property in the same condition as we moved in. They own the cleaning company they use, so not suprising they massively overcharge. We had to go through TDS took over 3 months to sort out where TG claimed we owed a months rent and then claimed they had an ‘accounting error’. We eventually got our deposit back minus £50 each. Make sure you take lots of pictures before and after you move out and view the property before you put a deposit down.

Isabel · 2 January 2023

★★★★★ 5/5

Google

I must say that this was a great experience for me as I have been struggling with rental issues for a long time, Eve Kelly is a very responsible estate agent and was very patient with all my questions and all my enquiries were answered very quickly from the time I first became interested in the property. And Eve's responses to my questions were very detailed, which avoided any confusion about the answers. And once I had a target property, Eve was very helpful in submitting my details and solving my problems. Very comfortable with the very quick response to emails, which means you can communicate quickly to resolve all the issues you are facing. This is definitely an option worth considering for anyone looking to rent a property. I will definitely consider consulting with Eve Kelly again if I have future rental needs.

Junhao · 3 December 2022

★★★★★ 5/5

Google

Ella is the one who helped us find our flat. Great service and communication! 5 stars to Ella!

Aliya · 30 October 2025

★★★★★ 1/5

Google

God awful experience from start to finish - Leigh Johnson is especially useless. If I could give 0 stars I would, Thornley Groves are liars, from my own experience and what I'm reading in other comments have a common procedure of moving people into dirty, messy flats (claiming they have been cleaned) and when it comes to moving out, then charging them sky-high amounts for cleaning charges of which I very much doubt ever take place. Most likely going right into their own pocket, clearly as scam. We asked TG for receipt of the cleaning fee that took place prior to us moving in (as it was in appalling condition) for an entire year and still received nothing, and now want to charge us hundreds of pounds for a cleaning fee. Absolute trash from start to finish.

Lewis · 29 October 2022

★★★★★ 1/5

Google

The rudest estate agents i've had to deal with. (Manchester city centre) The skinny guy Tom is so unprofessional. I stood outside the Thornley groves office and rang them as no-one answered my calls. I watched Tom sit there and ignore my calls. I walked in about 5 mins later and asked why my calls weren't being answered. He responded with "Sorry I've been busy on the computer" even though he was on his phone the whole time I stood outside. Very unprofessional estate agents causing a lot of people a lot of stress.

Shanice · 29 October 2022

★★★★★ 1/5

Google

I would avoid any property managed by these people. Equally, if I was a landlord I would look elsewhere if I want my property to be looked after. 3 weeks ago I was supposed to move into a property which A) has a wiring problem and there is no switch for the bathroom light. The light has been on nonstop. There are also lights in the living room which do not have a corresponding switch B) rotten appliances throughout the property. A lot of black mould in the washing machine. Microwave has been worn off and the metal has been exposed C) bodily fluids and hairs all over the property, from fridge drawers to bathroom cabinet. Urine stains on the toilet seat. Black mould all around the bath tub. These, alongside other issues, were brought to their attention from the moving in date and they have repeatedly chose to ignore many of the points raised. They even acknowledged that they were aware of the fact that the property is faulty due to its wiring yet they have the audacity to ask me for more payments. The flat is in a very nice building on Pink Street in Media City (Salford) but it has not been looked after at all and their incompetency has no bound. When told about the wiring issue, they said cleaners (!!) should’ve fixed this. Same cleaners who decided not to clean hairs and urine spots all over the bathroom and rest of the flat. They have breached their contract on the state of the property during the handover as well as health and safety issues. Please think twice before using this company. If you are a tenant, they do not care about your well being or ensuring the property is habitable or at least, representative of the property sold to you. Also, if you are a landlord of a property in number One, Pink Street, Media City, please get in touch with them and ask to speak to me. I have plenty of photos and videos that need to be brought to your attention so you can see how your property is being taken care of.

Sina · 29 October 2022

★★★★★ 1/5

Google

This company took over Property Hub Lets just as I was leaving my previous property. I was wrongly overcharged on my rent and notified Thornley Groves multiple times about this and they have continued to make false promises that my money will be returned to me, it has been 3 weeks since I overpaid and they have still failed to get in touch with me, whenever I try to reach out about the issue I’m either fobbed off to someone else or simply ignored. Every email I have sent about this has been ignored completely. Furthermore, after leaving my previous property in more than pristine condition, I was told by the agent who came to take photos that I would expect to get my overpaid rent and deposit back within approx 3 days of vacating the property, it has now been over a week. Where is my money? Absolute shambles of a company

Jordie · 29 October 2022

★★★★★ 5/5

Google

I couldn’t rate Thornley Groves and, specifically, Sophie Stevenson high enough. Having spoken with a few lettings agencies I found the majority to be really unhelpful and uncaring, which is the last thing you want when you are looking for a new place to live - quite a stressful experience!! I came off the phone to a lot of agencies feeling really unmotivated. In comparison, Sophie has been so friendly throughout the whole process, answered all my questions, and has kept me updated at all stages. I also spoke with someone else in the office one day whilst Sophie was out and they booked me a viewing for the same day which I really appreciated. My experience with Thornley Groves has made me excited to move rather than making it a tedious process which I’m sure it would have been with some of the other companies I was speaking with!

Scarlett · 29 October 2022

★★★★★ 5/5

Google

A great experience with Jordana from Thornley Groves! From the first interaction to the final paperwork, she was professional, responsive. The agents took the time to understand my needs. Communication was clear and timely, and they made the whole rental process seamless and stress-free. Special thanks to Jordana went above and beyond to ensure everything was perfect.

Xiaoxin · 22 May 2024

★★★★★ 5/5

Google

Rosie has been so very helpful throughout my renewal process. My property manager has been on sick leave for quite a while and Rosie helped me to renew my tenancy. Thank you Rosie for doing this for me, whilst managing your own work load too. I really appreciate it.

Rebecca · 3 October 2024

★★★★★ 1/5

Google

The whole experience of both selling and having the property managed by TG has been an experience in how much they can charge for the minimum amount of input. I would rate this company as no stars if I could, and apart from one person in the the organisation whose application and dedication to his work made him stand out, I cannot recommend more highly that anyone seek out another company.

Ian · 26 August 2025

★★★★★ 5/5

Google

We did a viewing at Anaconda Cut, Justin showed us around and he was SO polite and accommodating. For me, although it’s such a small thing, opening the doors for us and letting us get out of the lift first no matter what is such a subtle sign of manners and made us feel so welcome, something which we didn’t see with other agents. Justin made this viewing so special, he was patient, accommodating and encouraged us to bring our furry friend along. Fingers crossed we are able to have the flat we are after! The building is stunning!PositiveResponsiveness, Quality, Professionalism, Value

Sophie · 22 June 2022

★★★★★ 1/5

Google

Incompetent, uncaring, unprofessional, dishonest ... these are the words that come to mind. Property was advertised as "furnished to a high standard", and video tour showed full furnishings.. moved in and there was a sofa bed, that's it. Also, dirty.. it will be much cleaner when I move out, but they'll probably charge me a cleaning fee haha! Toilet was also completely broken when moved in and took 5+ days for them to fix it. Then more problems after... will never use Thornley Groves again!NegativeResponsiveness, Quality, Professionalism

Philip · 22 June 2022

★★★★★ 5/5

Google

Excellent service for international students and professionals. Thornley groves are really impressed me since I could find a great property for me and my family to live in Manchester in an easy way. Sophie Stephenson is a great staff and very responsive. Finding accommodation for overseas students with family like me is quite challenging process. However Thornley Groves and Sophie is really helpfull and I find it easy to find a great property to rent in Manchester with the assistance of them.PositiveResponsiveness, Quality, Professionalism, Value

Venny · 22 June 2022

★★★★★ 5/5

Google

The accounting team is nothing but exceptional Valentyna Romanchuk is professional polite and great to talk too. When ever there is an accounting issue she is my first to talk to she always resolves the issue 10/10 Kind regards Stephen @Spray Deco Coatings

Ste · 8 November 2024

★★★★★ 5/5

Google

TG manage two of my properties and I've always received excellent service from them. On this occasion, I initially dealt with Shannon Upton in the Property Management team, who carried out the checkout of the previous tenants extremely efficiently and thoroughly. Following this, Eve Kelly and Jodie Finch in the Lettings team secured me a new tenant same day and processed the paperwork respectively - both of which were a pleasure to deal with.

Carl · 3 December 2022

★★★★★ 5/5

Google

We are a contractor for Thornley Groves in Greater Manchester. They provide us with a wide range of works on their portfolios. They communicate extremely well, especially Iryna and Valentyna as they make sure were paid in a timely manner.

Martin · 12 December 2024

★★★★★ 5/5

Google

Securing a flat with Thornley Groves has been a very smooth process thanks to Eve Kelly. She processed our application and slightly amended it to make it more attractive to the landlord. The communication throughout the process was also remarkable considering how busy they get in the office. My flatmate and I are very satisfied with the service we received and looking forward to move in our new flat!

Nelly · 27 March 2023

★★★★★ 5/5

Google

Thornley Grove have given me a thoroughly professional service in managing the rental of my property. Brogan Cunningham is always on the ball, ahead of the game and looks after my interests. She is up to date with the complex and changing legislation in the UK rental market.

John · 24 June 2024

★★★★★ 4/5

Google

Mostly great service and was very happy with the communication. There were a few issues with my first buyers pulling out, but I felt like they worked hard to find me a new buyer. Chris, Gavin and Natasha were great

Helen · 2 November 2024