Thornley Groves Manchester reviews

★★★★★ 1/5

Google

I had a very bad experience with them, they are very smart and they try to scam you legally. I told them I need a house for rent asap and I told them everything about me, how many I earned monthly , that I was a temporary worker and everything was okay, I paid the holding deposit and them they told me that I'm not able because of I'm a temporary worker... And was the first thing I told them... And they don't refund me the deposit I paid for they to take the property of the market. SCAMMERS. DONT GO TO THIS AGENCY.

Antonio · 9 September 2021

★★★★★ 1/5

Google

BE AWARE DO NOT rent from them!!!! I found a flat in Hulme on Mytton Street. The whole procedure of the referencing took me over a 1month !!! They promised the bathroom would be changed as it was proper damp!! After one month of referencing they asked me for a garantor !!!!! After finding a garantor they were lying saying the garantor never got in touched with them i have all the proof she did! Bothering me sometime at 7 am for more information!! After paying the first month of rent and deposit , they gave me the keys !! None of the door codes for car park and front door were working !! I should have taken this as a sign. A neighbour was nice to open it for. Once arrived the flat was proper dirty!!! Not even clean!! The floor was not respecting any health and safety regulations. There were holes everywhere on the walls!!! The kitchen omg full of oil dirts, expired washing powder on the washing machine and the light flies were sticking into it !! Full of flies!!! I have been misleding , wasting my time over a 1month and half referencing. I have been lied too. Do not bother to spend one penny to them! No human being can even live there !!! Thanks god the day after i went to the office and ask my money back!!! Even they lied to me regarding this procedure blaming it was my fault because it took the flat as its seen!! I did not take it dirty !!!!! Its common sens to clean it before a new tenant come !! Where is the respect ?? Where is the human right??? I’m an animal.???? And i even find out the bathroom would not be changed !!! Not even an animal would take shower there. I’m just making the whole story shorter !! But if i want to say more i will comment a part 2 !! Insane compagny!! Shame on you and your worker full of lies !NegativeResponsiveness, Quality, Professionalism, Value

P · 24 August 2021

★★★★★ 1/5

Google

Had a terrible experience with this estate agents. I could go on and on about their horrible communication. The kick in the teeth was being told that I as a student had to pay 12 months of rent upfront???? Which is absolutely outrageous! That could have been anywhere between £5,300 - £10500 (it was completely unclear) hahaha what a joke.

Brodie · 28 September 2023

★★★★★ 5/5

Google

I am a landlord, I have been using Thornley Groves (Manchester City centre) services for many years and on each occasion, they have demonstrated professionalism with a smile, especially in this tough property market. They have recently dealt with sale of my property. The Manchester City sales team have kept me in the loop at every stage of the sales process. In particular Natasha, who has co-ordinated the sales process and keep me updated at every stage. Her push to speed the selling process up, has been exemplary. Stuart, who is part of the Manchester City sales team has demonstrated enthusiasm and a keenest to get the job done, he has certainly come up with the goods. Stephen, who is also part of the Manchester City sales team has been helpful in marketing my property and arranging viewings, in this difficult market. He has provided a great service. I would like to thank each member of the team, who has provided a fantastic service. They are an asset to Thornley and Groves. Keep up the good work! MichaelPositiveResponsiveness, Professionalism, Value

MiJac · 22 June 2021

★★★★★ 5/5

Google

I've read a few negative reviews about Thornley Groves so thought I would post. I have just spent a year at 12 St Ann's Square and recently moved, not because it was terrible but because I bought a house. I was looking during the pandemic whilst being out of the country. I received videos of apartments and really useful tips and advice from TG. After deciding I wanted to live centrally everything was sorted out easily and I arrived and picked up the keys without hassle. The place was spotless, as advertised and I was happy. I was surprised to read a recent review about noise, I was in an apartment where noise could be an issue and not once was I woken by the cleaners, church bells or people coming home. The cleaners were actually great and did more than they should and respected social distancing rules. I also found the place to be well insulated and I couldn't hear a thing from other residents which was a big relief. Heating was also fine and the automatic lights were great. The kitchen had modern appliances and I really liked it. There were a couple of issues with water pumps, After contacting TG it was sorted immediately, not the next day but immediately. If you rent there will be issues, TG responded in a better way than I expected. All in all I was very happy happy living there. It is central, other residents are mature and respectful and TG were very good. I dealt with Aimee and Sheryl at TG Whitworth Street who I found to be responsive, polite and professional. I obviously can't comment on other peoples experience but I have given a 5 star review.PositiveResponsiveness, Quality, Professionalism

Ia · 22 June 2021

★★★★★ 5/5

Google

I am currently going through the process of renting a house with Thornley Groves, we have been accepted by the landlord and are just waiting on a credit check. I hope to update this once I have more experience renting with the company but so far our consultant Justin has been wonderful. He is fast to respond to emails and seemingly goes that extra mile to ensure we are happy with the service he provides. I hope this level of customer care continues throughout our tenancy and I hope that Thornley Groves is aware of Justin’s professionalism and eagerness to go above and beyond. Update to follow:

Rhiann · 22 June 2021

★★★★★ 5/5

Google

Akeem Ffrench is an excellent and professional member of the team. He is prompt and efficient and an absolute credit to the team. I could not praise him highly enough for how he has dealt with me. 10 out of 10 to Akeem.

Xxx · 25 August 2024

★★★★★ 1/5

Google

Thornley Groves are a bad estate agents, they have moved me in to St Annes Square apartments in Manchester, M2, the apartment looked nice on viewing but after moving in there was alot of problems, when i came to Thornley Groves about the issues i felt they tried to steam roll me into shutting up and putting up with it. Anyone thinking of moving into a St Annes Square apartment in manchester, there is a 6.30am cleaning lady that shows up and wakes you up this goes on for about 30-45 minutes where you just have to lay there awake waiting for her to finish cleaning before you can go back to sleep, i've asked repeatedly as you cannot ask Thornley anything once, it is email after email with push back from them before you get anywhere, they told me they had rescheduled the cleaner for a time that was not in violation of the environmental health act, and not happening at sleep time and hay presto! she's back here again at 6.30am so they lied to me. The atrium at St Anne's square seems to create an echo so you cannot in fact sleep in the apartments until gone midnight you have to wait for all your neighbours to come home from the pub before it is quiet enough to sleep. The bedroom for some reason is excessively hot i have a Tog Duvet of 1.0 the lowest Tog and still have to sleep with the window open, the heat in the room has caused all sorts of issues with dust mites in the bed, the bedroom window does not in fact fully open so you cannot get any real cool or ventilation in the room to feel comfortable sleeping in it. There is a church bell that goes off 24 hours a day, so when your bedroom window is open you can hear it in your bedroom in the middle of the night chimeing away, please be sure to try and lay down on the sofa in the living room before you decide not to move in, it is not fit for a midget, i am 5ft 4" tall and i cannot lay down on it properly, it stops about knee level, i have told thornley this is wrecking my spine as to lay on it i have to be in the fetal position, or have my body up in the air at knee level. i have had to sit on the floor for over a month as thornley and the landlord working together are refusing to put a usable sofa in, also the light in the bathroom is on a timer, so if you go to the bathroom during the night you have to wait 10-20 mins for that light to go out before you can go back to sleep. The lights in the Atrium are also on 24/7 so there is a light shineing in my bedroom at night when i sleep, again i have put in complaints with thornley about this and they have done absolutely nothing at all so far to fix it, even though i have made repeated complaints over a sustained period of time, i have to sleep with a tshirt over my face to drown out the unnatural light - thornley are useless, they are not responsive in fixing issues, they take a long time, they lie and say they've rescheduled a cleaner for a normal hour of the day then put her back on at 6.30am again, i have been sitting on the floor for over a month as i cannot use the sofa in my home, i can't sleep with all the noise and lights, WARNING do not move into St Anne's Square apartments in Manchester, the apartments are a pile of horse dung, you cannot in fact live in them. Am not sure how to reply to thornleys reply, so will put it on the end here, i am living in an apartment in 12 St Anne's Square, manchester, this apartment is not liveable, i have sent i think about 30 email complaints to thornleys about it, they have done nothing, they have a cleaner on at 6.30am in the building each morning which is illegal and there response to that was it's just several times a week that they are breaking the law, not the response that you would expect which is we'll put the cleaner on in the afternoon rather than wake people up whilst their sleeping

Vicki · 27 May 2021

★★★★★ 5/5

Google

I want to thank Cameron Dearsley for a great service, it has been incredible how he has made an effort so that I could find the right flat for me, it never bothered him that he showed me several flats always very polite and attentive, he gave me several very good advice and in the end I was able to get a good apartment. I also want to say something that I was pleasantly surprised that after a few days that I did not write to see more flats he worried about writing to me and knowing how my search was going. Also highlight Iulia Corlaci who always solves everything for me via email. I hope to be here for a long time. Para todos los españoles o latinos q esten interesados en buscar un apartmento o casa solo decirles que esta agencia me ha tratado super bien incluso con mi dificultad para entender parte del vocabulario en ingles, Cameron me enseño varios apartmentos y nunca tube ningun problema con el siempre educado y dandome consejos. Al final consegui un buen apartamento a buen precio y la verdad q muy contento. 100% recomendable.

Victor · 13 April 2021

★★★★★ 5/5

Google

Special thanks to Ruby who brought us to the property for viewing we are interested in. She shared all information we needed to know before considering to buy the property and explained everything very clearly. She is very helpful and professional. Thank you!

John · 9 August 2024

★★★★★ 5/5

Google

Recently I deal with Miss Jodie Finch one of Thornley Groves employee. She is very professional and cooperative. We are new here in UK and don't know about the things how to arrange documents Or other stuff but Miss Jodie help us alot. Thank you Miss Jodie. Keep it up

Abdul · 4 April 2024

★★★★★ 5/5

Google

We used Thornley Groves when looking for our first flat and their service was excellent in helping us find a place. They made the effort to make us aware of properties as they were coming on the market so we had a good chance of securing it as well as got us a viewing of the property quickly so we could decide on whether to proceed. Many thanks Eve!PositiveResponsiveness, Quality, Professionalism

James · 24 August 2022

★★★★★ 5/5

Google

Could not get anyone over the phone, so I ended up going to the branch in person. They explained in person that they were very understaffed. I spoke to Eve Kelly who was super helpful and walked me through the entire process. I would highly recommend her service if you are struggling to look for a place. She even gave me her personal contact details and responds very quickly.

Ruhaani · 29 October 2022

★★★★★ 5/5

Google

We were looking for an extremely last minute flat. Ella from the Manchester branch was so helpful, she showed us around a beautiful flat which we loved and then she was so quick and responsive in sorting out the next steps so that we could move within the week. It was appreciated so much!

Izzy · 6 November 2025

★★★★★ 1/5

Google

Very terrible agency ever! I did not do a research on the agency reputation when I was renting the apartment. I learned my lesson! Thornley groves totally deserves 0 star! Here is my miserable experience: Check-in situation: 1. Kitchen pipe severe leakage. Dirty water from dish cleaning goes to washing machine, which caused washing machine stinky. 2. Heaters not working. 3. Dust everywhere. Have to clean it by myself. Terrible property management during renting: My property manager is Ryan Jubb. After I reported heater’s problem, he sent several unprofessional contractors over. But they couldn’t get things fixed out after 1 or 2 months. After all of that, Ryan ignored my email. I spent a freezing winter at the apartment. In next winter, I stated that if they cannot solve the problem, I will not pay next month’s rent, which caught Ryan’s attention and I got his email response. He lied he did not receive my previous email and assumed the problem was solved a long time ago. I provided the email history to him. He excused that email went to spam folder. Then a profession contractor was sent. Problem finally got solved after almost one year I moved in. Cheated check-out inventory: 1. They don’t let you attend the check-out process. 2. The check-in and check-out inventory are not done by the same person (mine is Ryan Jubb for check-in, Gary Nicolson for check-out). Loose cleaniess standards for check-in inventory vs very strict standards for check-out inspection. I made the apartment cleaner than when I moved in, but still got ‘poor cleaning’ at the check-out inventory. I sent email to say I am willing to talk face to face and clean places they are not satisfied by myself, but they ignored. 3. High quote for cleaning fees. They deducted 210 pounds from my deposit for ‘hiring’ a professional cleaner. I doubt that. From the previous google reviews, I got that the cleaning service is run by the same person in Thornley groves. So I suspected that they just ‘made’ an invoice by themselves, which is a probable scam. In short, why the agency still exist in the market?!

Yuqi · 8 February 2021

★★★★★ 5/5

Google

My experience with Thornley Groves is great, Agent Laiqa Mirza is an excellent professional. She has led us throughout this process, continues to advise us and she is providing us with the maximum information to be able to enjoy our flat soon. My friend and I are very happy to have found a good agent such as Laiqa Mirza, from whom I rescue her patience and her quick response to my questions. Having a professional like her at Thornley Groves helps us recommend the agency to anyone looking for a flat in Manchaster. Keep up your service, you do it very well. Until next time!.

Antonela · 27 November 2020

★★★★★ 5/5

Google

I couldn't be happier with the exceptional service provided by Daniel, Marshall, Maxwell, and Gavin of Thornley Groves Estate & Letting Agents! Their expertise and support made buying my first property a truly smooth experience. From …

Maricel · 23 March 2026

★★★★★ 1/5

Google

Steve is the most rude agent who work’s for this branch. Awful telephone manners, I don’t appreciate him shouting and lying and then trying to cover up. You would think management would check reviews and work to provide better customer service and even train staff but now looking at all the awful ratings that branch has, I’m not surprised. Will be taking this to forward to head office to the director in a long winded email, something needs to be done regarding this branch, and especially the staff they employ. Called to buy an apartment but now completely put off and will move my entire portfolio elsewhere. We can’t all be wrong 1 out of 5 stars says it all!!! Well done Steve you just took part in losing business for the company and all because of your rude behaviour.

Rob · 29 October 2020

★★★★★ 5/5

Google

Moe was an absolute pleasure to work with, extremely knowledgeable, helpful, and efficient. He went above and beyond to ensure everything was done smoothly and quickly. I highly recommend him for anyone looking for outstanding service!

Freddy · 8 November 2024

★★★★★ 2/5

Google

Ms. Gabrielle Roberts in 25 Whitworth Street branch was tremendously helpful as a professional letting manager throughout my course of renting an apartment in Manchester to start with. I had tons of questions regarding the property concerned, and Gabrielle took the time and patience to answer each one of them to me in detail. Albeit we were in different time zones when the deal was being made, Gabrielle kept her professional service level of responding me in no more than 24 hours upon questions asked. Most of the time her response is fast and to the point. To that I greatly thank her. Also part of my recognition to her stem from the fact that email responses from Gabrielle was sent in mid nights UK time (yes, mid night) Although the condition of the apartment was far from ideal before the agreement was signed (e.g. electrical report shows immediate attentions required), Gabrielle managed to keep her promise to have it fixed before I moved in. I know the property is not ideal, but Gabrielle's professional service was good Within the first two hours after key pick up, the apartment was a total shock to me. Main door lock couldn't lock, balcony window lock couldn't lock, boiler is not working, carpet was daunting. While all of these were already beyond the agreement signing process Gabrielle was responsible for, Gabrielle did help me arrange with the property manager to follow up with the issues even if that's beyond what Gabrielle was supposed to do. If I can give an opinion here, a room of improvements could be that Gabrielle could have arranged better with the property management team and make sure the apartment was ready before the agreement was signed. Apart from that, I highly recommend Ms. Gabrielle Roberts Googlers, I know the statistics of Thornley Groves and I do not intend to argue anything with any of you. You have your points heard and your experiences counted. I can only represent myself and from my experience, Gabrielle Roberts is a professional letting manager. My recommendations to Gabrielle do not cover any other aspects of Thornley Groves. The apartment is still surprisingly disappointing but I'm looking forward to the fixes In summary: Gabrielle Roberts - 4 star, the property - 1 star

Creambun · 1 September 2020

★★★★★ 5/5

Google

Special shout out to Michelle from Thornley Grove! She has been the most diligent and helpful agent when we had a tenant leave our house in terribly disgusting state. She got the deposit payment from them and helped us find cost effective solutions/quotes for the repairs. All landlords should have her on side! Thanks Michelle!

Jenni · 17 April 2025

★★★★★ 5/5

Google

Highly recommend Thornley Groves, Southern Gateway office. I needed to find a new flat quickly after a previous flat falling through. They provided super quick responses and helped me find a great new flat. I was out of the city when viewings took place, but they were extremely accommodating and allowed my friend to view the property for me. Extra thanks to Eve and Samantha for all their help!PositiveResponsiveness, Professionalism

Ruby · 22 June 2022

★★★★★ 1/5

Google

Please read the reviews before renting with this letting agency. When I moved in two years ago (to a property advertised as fully furnished), the property was empty and had to stay in a hotel until Thornley Groves provided a bed (which I needed to pay for). The damp on the ceiling was never fixed, and they failed to mention when going through the application process that cladding works would begin on the property 3 months into the tenancy, which would cause disruptions throughout. This didn't stop the monthly rent from increasing by £200 per month in two years. I moved out of the property over a month ago, and was charged £180 for cleaning and removal fees (the only thing left in the property was a desk lamp). This was paid one month ago, and the agency are still chasing me for payment today, asking for proof of payment. Unorganised, and don't have their tenants best interests at heart. A nightmare experience and avoid at all costs.

Daniel · 19 December 2024

★★★★★ 5/5

Google

Been with Thornley Groves at my current place for a year. They are very professional and great agency to be with. So much so that I decided to go with them again. This time round I had Moe helping me secure a place. He did an absolutely amazing job! He went above and beyond to help us find a place, not only in the space on 24 hours, but also negociated the price down to be within our budget and got us a 24 month contract! Incredibly greatful for his help!

Connor · 19 December 2024