Thornley Groves Manchester reviews

★★★★★ 4/5

Google

Jordana was very responsive & kept the communication loop open at all times. I would advise communication from the business needs to more succinct. An accompanying summary would help particularly when documents exceeding 20+ pages are shared.

N · 27 May 2024

★★★★★ 1/5

Google

When I walked in the door in June, I went with my local friend to inquire about apartment rentals. They were happy to show me the properties and introduce the location and price of each property. After that, I left the UK until a while ago, when I returned to the UK, this time I went here alone. I was deeply affected by the rudeness of the agent. He rejected my consultation request outright, thinking that I should find the apartment on their website and contact from the website. Didn't leave an apology and left me standing at the door like a clown. If the website is very clear, why did I go here to inquire? I have also been to other agents and have never encountered such rudeness as that day. Don't know if it is racial discrimination. When I went with my local friends, they were very happy to receive us. It's really strange. The worst consultation experience ever

James · 19 August 2024

★★★★★ 4/5

Google

Jordana was very responsive & kept the communication loop open at all times. I would advise communication from the business needs to more succinct. An accompanying summary would help particularly when documents exceeding 20+ pages are shared.

L · 22 May 2024

★★★★★ 5/5

Google

As a landlord I have been renting my property thru Thornley Groves for many years and Jodie Finch is extremely efficient with her replies and action to where possible. I would Highly recommended her. Margaret Tyler (now).

Margaret · 22 May 2024

★★★★★ 5/5

Google

Have had absolutely great experience letting my flat with Thornley Groves. The process has been managed by Jordana who is really lovely and has been an amazing help from the start. She's explained everything in detail and has been very quick to respond to my hundreds of queries. The marketing of flat looked great in pictures and the flat has only taken a week to let. Very pleased I chose Thornley groves and Jordana to manage the process. Couldn't recommend highly enough.

Alex · 9 August 2024

★★★★★ 5/5

Google

As a hands off landlord with 2 investment flats in Manchester I had an awful experience with my previous agent. Fortunately my properties are now let and managed by Thornley Groves and have been for the last 18 months or so. They have been excellent: they are proactive with their communication, properly staffed with professionals who manage all the different parts of the processes efficiently, have good back office systems and an excellent portal (web app to enable me to see all that is happening or has happened with my properties), are easy to get hold of (you can speak to any of their team very quickly) and respond to any queries promptly. I cannot speak highly enough of the team members I have dealt with including Jodie, Aun and Conor. Highly recommend!

Graham · 26 July 2024

★★★★★ 5/5

Google

Very hassle-free experience of being a landlord for the first time with Thornley Groves Manchester. Samantha, Eve and Gabrielle were all really helpful and helped me massively throughout the process. They were all given different roles throughout the process and were always professional, well informed and giving excellent service. Would certainly recommend and use again. ⭐️⭐️⭐️⭐️⭐️PositiveResponsiveness, Quality, Professionalism, Value

Ryan · 24 August 2022

★★★★★ 5/5

Google

I would like to thank Jodie Finch for her professionalism and support finding new tenants for our property. Always a pleasure to talk to and such a positive person, I’m sure an asset to Thornley Groves. Many thanks !

Mel · 12 March 2024

★★★★★ 5/5

Google

Maisie Widdas of Thornley Groves was newly appointed to manage my rental property. I have nothing but praise for her. Finally someone who answers my queries in a timely fashion. Maisie also went out of her way to assist me replacing a piece of furniture at the property. Her help was invaluable. She is an asset to Thornley Groves and anyone who is fortunate enough to have her as their property manager.

Susan · 24 November 2024

★★★★★ 1/5

Google

We rent a property via this agency, their accounts department is an absolute disgrace. Month after month we have to chase up this agency for our rental payment, not because the tenant pay late but because this agency appear incapable of updating a new payment date and from a different account. Phone calls never get answered and they don't even reply to emails even though I email specific individuals. Appauling.

Graham · 20 December 2024

★★★★★ 5/5

Google

Thornley groves have been really helpful in securing a tenancy for me in this hectic renting market. I was particularly supported by Claire McKenzie who patiently answered all my queries promptly, and explained the tenancy process. I have my tenancy offer accepted now and I am happy that Claire is guiding me through the process.

Annie · 2 January 2023

★★★★★ 5/5

Google

I would like to thank Jodie Finch for her professionalism and support finding new tenants for our property. Always a pleasure to talk to and such a positive person, I’m sure an asset to Thornley Groves. Many thanks !

Mel · 18 February 2024

★★★★★ 1/5

Google

Where to start. Awful. Although often cheap to rent from, Thornley Groves are one of the worst-managed and unprofessional lettings agents in Manchester. If avoidable, avoid - if you go with TG, don't expect quick replies or any of your issues to be sorted. We rented with TG for 3 years and they were so inconsistent with their communication with us. We had black mould for far too long, our boiler broke several times, and our fridge broke. It took them well over a week, each time, to send someone to fix the boiler & fridge respectively, and the black mould was still present (although painted over) when we left (3 years), despite our reporting this through their online reporting system. When we complained about the mould and alluded to legal action, they wiped all reporting history from the online portal, so we had no evidence of this. ALWAYS read your contract with TG - they wrote sections in there which are in direct contravention to what is in law, and which do not reflect the legal rights of tenants in the UK - they can't enforce these things, they are just trying to scare people. If you are a student or a young person, please don't rent with TG - and if you do, read the contract Thoroughly. Landlords let their properties with TG because they are cheap, but this doesn't make the rent any cheaper - the landlord's do not care, and the agency is affordable - this means that as a renter, you will get poor customer service, and the landlord won't be splashing out anytime soon to replace broken furniture for example. All the contractors will be hired at the last minute, at the very back end of their Service Level Agreement, and they will always hire the worst, cheapest services available. If your boiler brakes, or there is a persistent issue - don't be surprised if it crops up again and again over the tenancy. If you call TG, you won't get through, and if you do, you will be met with incompetency. Not all bad - we had a roof over our heads, and heating (sometimes), and they will inspect the property VERY frequently. As long as they are meeting the council's standards (barely) and their landlords are happy, that is truly all they care about. TG are the perfect example of crumby lettings agents enabling the existence of lazy landlords in this country. Thornley Groves - answer your phones, your offices are decked out with staff. Clear that voicemail inbox guys ;) Thanks for the amazing tenancy <3

Jade · 1 September 2025

★★★★★ 1/5

Google

Poor experience with Thornley Groves recently. Booked to view a flat that came up over bank holiday weekend (supposed to view it the first day possible after bank holiday), but got a text a couple hours before to say it had been cancelled due to the flat's keys being with a contractor, and the letting agent couldn't get in. Tried to reschedule, but the person I was speaking to seemed reluctant to offer a new date/time. Slow responses from them, and got an email the next day to say the property had been let (don't even know how someone could have viewed it without the keys being available). Heard nothing from the letting agent from my last message to them. Tried to send another to check progress on rescheduling a view date, and they've read it and not responded. Very poor experience. Heard bad things about them in the past, but was willing to give them a chance this time. Never again. Try to avoid them if possible!

Ollie · 29 August 2025

★★★★★ 1/5

Google

Moved into a flat in August that had not been properly cleaned, rubbish left in a number of cupboards and debris left on the balcony. Also moved in with a significant mould problem which took 2 months to resolve and the bathroom still hasn’t been dealt with after a month (and counting) of radio silence from the letting manager. Terrible experience from start to finish and absolutely useless service for tenants.

Luke · 8 November 2024

★★★★★ 5/5

Google

I really had a great experience with the staff. The staff is very professional especially Ashley Smith, really prompt with the replies and cleared all my doubts in just one phone call. I appreciate the quality and work ethic they bring. Highly recommended. Adrika

Adrika · 28 September 2023

★★★★★ 1/5

Google

Really poor communication from the entire team. It’s sad that as tenants we’re forced to use estate agents that really just don’t care. …

Rachel · 23 March 2026

★★★★★ 5/5

Google

We have had a great experience with the renting process so far with Thornley Groves estate Agents. Eve has been really helpful throughout. The viewing was great, very informative and she even came back and did a second viewing for us later in the day as one of us missed it. Everything has been handled really efficiently and quickly which makes the whole process seem easier.

Abigail · 10 December 2020

★★★★★ 1/5

Google

I am having hard time dealing with this agent after I rented my flat. They promised me they will change the curtain before I move in but now it’s nearly a month since I moved and nothing happened. I’m staying with no curtain in my livingroom and when I sent an email I got a response that the person in charge is on leave !!! They are getting the full rent while they still not providing what they promised! I won’t deal with this agent again if this is how they treat us after signing the contract.

Jenan · 22 May 2024

★★★★★ 5/5

Google

As a first time buyer I wasn't sure what to expect when looking to buy my first home, however Jae was really helpful throughout the whole process, answering any questions I had and doing his best to make sure everything went as smoothly as possible! I would definitely recommend reaching out to him:)

Amy · 29 October 2022

★★★★★ 5/5

Google

Dealt with Ashley Smith who was assisting me in renting a property. From all the estate agents I have dealt with he has been the most helpful and responsive. He’s assisted with all my queries extremely quickly. He’s doing a great job.

Dilresh · 29 September 2023

★★★★★ 5/5

Google

Great estate agency, couldn’t recommend them enough. Special thanks to Moe for helping us secure our dream apartment!!

Francesca · 19 December 2024

★★★★★ 5/5

Google

Myself & my partner communicated with Peter & Jani. The whole process was smooth & amazing! They communicated extremely well and …

Tegan · 23 March 2026

★★★★★ 5/5

Google

Moe was amazing, he helped me to find a flat that suits me. Definitely recommend him if your moving to Manchester!

Alzain · 26 October 2024