Thornley Groves Manchester reviews

★★★★★ 5/5

Google

Property sale completed today - Thornley Groves (and in particular Marshall Lanham) were responsive throughout the process and helped get it over the line

Rob · 23 March 2026

★★★★★ 1/5

Google

Edit: Notice TG has responded to this. No, you did not insure my deposit correctly in a deposit protection scheme like you claim and you made no effort to correct it. This is breaking the law Do not rent with this criminal agency Thornley Groves in addition to being some of the most unprofessional and unhelpful estate agents I have ever dealt with has also been the first agency I have dealt with that has broken the law! Thornley Groves failed to properly insure our deposit It was under the wrong amount, so we didn’t get it all back. It was under the wrong name, so we were unable to dispute it when Thornley Groves tried to withhold it, and it was for the wrong tenancy! I’d like to give a special mention to our property manager: Jack Jones, who has done nothing but lie to me and the other tenants in our property and make our experience with Thornley just that more miserable - Jack Jones lied to us, saying we were getting our full deposit back, only to renege on this. Only relenting when we threatened legal action over our deposit being improperly insured - Jack Jones lied to us about when our tenancy was ending and when it was okay to vacate the property + hand over the keys. This cost us part of our deposit - Jack Jones has lied to us on multiple occasions about if our rent was going to rise and frequently failed to bother to answer questions about us continuing the lease There is a reason this agency has such a bad reputation in Manchester, they literally robbed me! Avoid it at all costs

Blue · 24 May 2024

★★★★★ 5/5

Google

Great experience with the team - professional, responsive and very helpful throughout the whole process. Special thanks to Ella for all the support.

Arthur · 23 March 2026

★★★★★ 5/5

Google

I've received kind support and reassurance with my queries and practical help with solving some of the issues I've encountered. My contact with Brogan Cunningham has always been positive. Brogan has been quick to respond and proactive. I feel comfortable that my property is in good hands and that I can be as involved as little or as much as I want to be in its on-going management.

Karen · 26 October 2024

★★★★★ 5/5

Google

I've been struggling with another agent to find a tenant for almost 7 month! And to my surprise, Thornley Groves managed to find me a new tenant in just 3 weeks. Thanks Thornley Groves for your dedicated team that made this happen. I like to dedicate this thank you with much appreciation to Jordana McVarnock who was so active from day one. She made sure everything went smoothly and asked all the questions to make sure she gets me the tenant i wanted. Thank you Jordana for your dedication and for working during your days off and holidays. Highly appreciated 🙏

Doaa · 22 March 2024

★★★★★ 5/5

Google

Hi, Hope your well. I would like to provide Moe with some great feedback, he's been really helpful today 24/10/2024 with supporting for my move to Manchester, he's been understanding, easy to speak to & just been a big help today as this was my 1st time renting. I just want to say thank you to Moe again! Please send on my regards to him. Regards, Dayo

Dayo · 26 October 2024

★★★★★ 5/5

Google

Akeem is a very professional agent, I am happy to give him 5* however it is generally so difficult to deal with agents in Thornley Groves as they rarely replying to queries and assume landlord has decided something so they can close the case asap. It is a nightmare to get anything sorted and it literally takes months to discuss or arrange any issues. Not recommending this agency at all from that perspective. I have repeat myself 1000x which is rather frustrating because sometimes 2 agents deals with the same issue and it takes ages to get any reasonable results. An absolute joke. We are paying so much money for the property we are renting and it is totally not acceptable how they run their business.

Monica · 6 March 2024

★★★★★ 5/5

Google

I had a wonderful experience with Thornley Groves over the last 4 years that I’ve been renting in one of their properties. They have been very quick and efficient in addressing my concerns. Special thanks to Christabel Hill, my property manager. She made the entire process of ending my tenancy as smooth as possible. Provided me with quick and clear instructions. You are a true asset to your company. Top notch customer service I must say. Highly recommended!

Kevin · 18 March 2024

★★★★★ 1/5

Google

Thornley Grove is rife with bigotry and discrimination; I had a very bad experience viewing properties with several staff members, some days they don’t even show up after booking you in for viewing. I find it unbelievable that some individuals still make decisions based solely on skin tone or ethnicity in this age. I have applied for several properties that I like after viewing them, but I never received a response from them informing me whether my application was accepted or denied. Such an extremely horrible customer experience. I don’t recommend this company. A -0 star rating👎🏼👎🏼👎🏼

Akanbi · 2 February 2024

★★★★★ 5/5

Google

The team at Thornley Groves were excellent dealing with the sale of my property. they were especially good when it came to processing the offers received and dealing with the sale through to exchange. With legal issues with cladding on apartment buildings, Natasha and Chris kept in touch with both parties and their solicitors and ensured all involved were kept informed and the sale proceeded. Without their assistance, I the sale may well have fallen through. Five out of five for the hard work and determination. Fully recommended for a city centre sale or purchase.

Dan · 17 December 2023

★★★★★ 1/5

Google

Extreme Delays, Appalling Communication, and Forced to Initiate TDS Dispute for £928.08 Deposit My experience with Thornley Groves regarding my deposit refund has been profoundly negative and stressful. My tenancy ended on August 3rd, and despite confirming payment details just days later, the deposit of £928.08 was not returned for nearly a month, well beyond the legal 10-day limit. The fundamental issue was the lack of action and accountability across the team. I was forced to chase three different staff members (Kane Saville, Owain Lacey, and Emma Slabbert) over several weeks, repeatedly providing my bank details (as early as August 11th). When the primary agent, Kane, was out of office, the backup contact, Owain Lacey, failed to reply. Later, when I escalated the matter to a Property Relationship Manager, Emma Slabbert, she simply redirected me back to Kane, leading to yet another delay and no refund. This persistent lack of internal coordination and professional follow-through is appalling. The agency further stalled the process by raising questionable issues in the checkout report, including pre-existing 'Rust on blinds' and 'dirty shower doors,' alongside vague claims about smoke alarms and 'weeds' (nearly a month after handover). I had to spend time compiling evidence to dispute these minor points, yet the core task, processing the refund, remained ignored. Ultimately, Thornley Groves' failure to adhere to legal timelines and their dysfunctional internal process left me with no choice but to formally initiate a dispute through the Tenancy Deposit Scheme (TDS).Crucially, the full deposit was only released and returned after I was forced to raise this formal dispute. I strongly caution future tenants. Do not expect prompt, professional, or timely service, especially regarding deposit returns. This created an entirely unnecessary, month-long dispute that only found resolution through regulatory action.

Ashish · 23 October 2025

★★★★★ 5/5

Google

As a Landlord I was very pleased with the way new Tenants were found for my flat. In particular Jodie Finch was extremely helpful and quick to understand a brief and react appropriately and efficiently. The one drawback with Thornley Groves is that the Manchester branch are poor at answering the telephone or responding to answer phone messages, which is frustrating for a client. Which is a shame when staff are capable of doing a very good job. This poor communication puts a barrier between yourselves and customers. I found a better response was from emailing.

Lesley · 27 November 2023

★★★★★ 5/5

Google

Moe was really helpful and communicative, got us the property we wanted really quickly

Derry · 23 March 2026

★★★★★ 2/5

Google

Ashley was brilliant help when searching for a new rental property - they were very courteous during viewings and able to answer any questions we had about the listing! Edit: all good until you're in the property. Takes ages to get faulty appliances fixed (if it gets fixed at all!), can never get in contact with them via phone or email either.

Sabrina · 24 September 2024

★★★★★ 5/5

Google

Let me state I get the frustration on the rental market, it’s at an all time competitive high in city centre. However, to some extent you have to take charge and get to the office to speak in person, even it is is far because the door is always open and they will help. Eve Kelly has found and shown me two apartments, one in 2021 and the second just this week. She is professional, efficient and great at her job. Conor in the office went above and beyond to help me when I went in unannounced on a Saturday after having trouble reaching by phone. In regards to complaints from tenants regarding problems in flats… these are misdirected at Thornley employees, as they are the ‘middleman’ and can only be as good as the the landlord they are representing. A disclaimer, I work in an art gallery, I have nothing to do with this company but give them the benefit of the doubt. After all my dealings over the last few years with this office, I’d say they are as good as any in the city and again a big thank you to Eve and Conor.

Justine · 2 October 2023

★★★★★ 5/5

Google

Let me state I get the frustration on the rental market, it’s at an all time competitive high in city centre. However, to some extent you have to take charge and get to the office to speak in person, even it is is far because the door is always open and they will help. Eve Kelly has found and shown me two apartments, one in 2021 and the second just this week. She is professional, efficient and great at her job. Conor in the office went above and beyond to help me when I went in unannounced on a Saturday after having trouble reaching by phone. In regards to complaints from tenants regarding problems in flats… these are misdirected at Thornley employees, as they are the ‘middleman’ and can only be as good as the the landlord they are representing. A disclaimer, I work in an art gallery, I have nothing to do with this company but give them the benefit of the doubt. After all my dealings over the last few years with this office, I’d say they are as good as any in the city and again a big thank you to Eve and Conor.

Justine · 29 September 2023

★★★★★ 1/5

Google

Absolutely disappointed with Thornley Groves. If I could, I would rate them 0 stars. My experience with them as a previous tenant at The Quadrangle in Manchester was a complete letdown. Maintenance issues, dragged on for months due to their lackluster response. Communication was practically non-existent. Thornley Groves' disregard for quality service and the treatment I've endured as a student, leaves me questioning their commitment to clients. To anyone contemplating renting from them, I strongly advise you to reconsider. Their unprofessionalism and disappointment in their service are undeniable. I cannot endorse them in any way.

Junse · 30 August 2023

★★★★★ 5/5

Google

I currently working abroad, so I need a reliable and professional agency to managed my apartment remotely. Thornley Groves was recommended to me for being such a company, and they don't disappoint. They found me a tennant within 10 days. Kept me informed during every process from preparing the apartment, sorting out the utilities, council tax, deposits, and signing all necessary documents and contracts. I can't believe it's been so smooth, I'm not even in the country. It must be down to the dedication of all the staff, especially Jodie Finch, who's looking after my apartment. Give them a try, you just might end up as satisfied as I am!

Jonathan · 30 August 2023

★★★★★ 1/5

Google

STAY AWAY IF YOU CAN. The worst agency I have ever rented from. The staff all have huge workloads so it takes months for them to sort anything out. Not their fault but you will suffer for it. We renewed our tenancy and were left without a property manager or anyway to contact the company. I called the main line 50 times (over a period of time) staying on the phone for 5 mins each time and never got through. We had an awful first year and I don’t know what possessed us to resign. 7 months to fix something. No hot water, broken lights, terrible move in condition. I am leaving this review in hope that someone will leave a complaints email that may put me through to someone.

Violet · 26 August 2025

★★★★★ 1/5

Google

As a letting agent, Thornley Groves are borderline incompetent. The list of reasons would be extensive, and too long, but here a few highlights: Inventory services are incompetent. At the start of my tenancy the flat had a range of issues which should have been caught at the inventory. These included a microwave which Thornley Groves recorded as condition "fair", alongside their own comment of "the door will not open" - an absolute farce. Meanwhile the oven tripped the mains fuse, which saw me without any means to prepare food for several days. Which leads to... Contacting Thornley Groves is impossible. They simply don't answer their email or the phone. Having walked past their office it's always busy, so one does wonder what they do all day. For those staff with screens facing the street, the answer is personal surfing of the internet. What's worse is this extends to landlords: my own landlord reached out to me, since she was unable to reach Thornley Groves herself. It's nice to know it isn't personal I suppose. Upon ending my tenancy, the inventory was falsely compared to an incorrect copy, and vague threats of cleaning services were levied upon me. Once these were withdrawn, Thornley Groves nevertheless held onto my deposit for almost 30 days, a gross breach of both their contract and the deposit schemes, which should see it returned within 10 days. The icing on the cake is that Thornley Groves staff regularly parked in my parking space, since we shared a building. They were unapologetic and repeatedly did so. Unprofessional, incompetent, and untrustworthy. EDIT for Thornley Groves boiler-plate response of "sorry" and "please email complaints". The complaints email address *was* contacted, more than 48 hours before they found the time to write this response. What we learn from this is it's more important to Thornley Groves to be seen to listen to their customers, than actually do anything. Unprofessional, incompetent, and untrustworthy.

Dave · 26 August 2025

★★★★★ 5/5

Google

I would like to thank Ella Thomps, who is a very friendly and helpful person. He listens to all your problems patiently and finds solutions.

Hasan · 30 October 2025

★★★★★ 1/5

Google

What an awful business, do not use, after the referencing company told us to provide more information Thornley Groves refused to re open the application, please do not give your money to these people, tried to take nearly £600 from our deposit only managed to get it back when the bank had to issue a charge back, they were in agreeance with me! Gabrielle Roberts is the rudest woman you will ever meet, she wouldn't even tell me who to complain to about all of this. I wouldn't trust them to boil an egg!

Louie · 17 May 2023

★★★★★ 5/5

Google

In the long, painful and often frustrating process of finding a property, especially under this stressful post pandemic period. I had to deal with a lot of estate agents and most just don't care, take phone calls, take offers and you never hear from them again. Right from first phone call. Gavin Wiley was completely different, we together viewed a property and the meantime discussed about my needs and expectations, I could immediately tell this guy knows South Manchester area very well and understood what my expectations were. Later on he regularly introduced relevant properties to me and finally helped me secured a right house at the right time. He was very clear and straightforward about the area and the house and the offer was accepted on the same day. Gavin does things differently, professional advises and strong support was given until the date of completion. I could feel that personal touch which often lacking in estate agents and I felt very lucky that he such a smart guy was handling my property. I was very happy when I got the key and decided to use Thornley Groves to manage the property going forward. Now I am looking for another property, my patterner and I decided that we will definitely buy from Gavin again.

Marilyn · 12 April 2023

★★★★★ 5/5

Google

I had an amazing experience interacting with Thornley Groves as they have a wide array of properties and helped me streamline my search for a one bedroom apartment - showing me properties that suit my specifications. Particularly, the Senior Lettings Agent Eve Kelly was professional throughout - proactive, patient and supportive all the way. Even when I kept being indecisive on some of the properties I was considering, her energy never dropped as she remained committed and supportive to helping me get a place that I liked. Great stuff!

Chidiebere · 27 March 2023