Thornley Groves Manchester reviews

★★★★★ 5/5

Google

Katie Garner (to the Property Blue Team!) has been very, very helpful in managing my property over the last few years. Today I received outstanding compensation after 6 months of her hard work chasing this payment. thank you Katie.

Leigh · 29 October 2022

★★★★★ 5/5

Google

I rented a house through Thornley Groves without being in the UK. It was very convenient to see the house through video. Jordana McVarnock helped me a lot and solved my big problem of not having a place to live when I returned to the UK. Thank you very much. I can’t wait to see my new rented home at the end of the month.

CHENTAO · 22 May 2024

★★★★★ 5/5

Google

Jodie Finch is fantastic to deal wi professional and efficient to deal with. I would highly recommend Thornley groves estate agents.

Fergus · 27 February 2024

★★★★★ 1/5

Google

Avoid if you can! When we moved into our flat there was only one fob to access the building and three keys for the flat which took around a month to sort the second fob for the second tenant and this is how the rest of our tenancy has followed. Even our property manager didn't have the correct keys for our flat nor had been to it before when we had our inspection! During the tenancy we were left without a washing machine for two months and without a working toilet for three months. Although they were fine dealing with the advance, they were not efficient with the maintenance of the flat which is their main purpose

Abbie · 31 May 2023

★★★★★ 1/5

Google

Do not book a viewing with this estate agent. Do not consider using this estate agent for your lettings management. After driving from Liverpool to view a flat in Manchester, the estate agent did not show up, even following 8 separate calls. We then went to the office to ask why no one had the decency to show up, to which Emily Robison, a lettings agent, half apologised for and rearranged a viewing for today at 4pm. I noted down a phone number as I refused to have my time wasted again. We arrived at 3:45pm so as not to "miss the estate agent". Another potential tenant was waiting to view this property and shared his experiences of being ghosted by the lettings agents at other properties. Seems to be a common theme as they AGAIN did not show up despite multiple phone calls. I believe Claire McKenzie was supposed to arrive for this viewing but we did not see a single sight of her for the 30 minutes we stood in the lobby waiting. Such disrespect for people's time and money. I hope I never have the displeasure of dealing with the estate agent again. I hope that landlords think twice before engaging in business with this company as they'll never find you a tenant because they're too busy standing them all up.

Annah · 31 May 2023

★★★★★ 5/5

Google

Last summer when they did not accept walk-ins I thought that this firm does not care about customer service. However, when I walked in a week ago I was presented with great attention and customer service (I work in CS too) from Eve, who gave me all the details that I needed. After that, Ashley, who showed me a flat was very kind and attentive, kept up with me and provided all the info that I asked. Very satisfied with the service!

Artur · 31 May 2023

★★★★★ 5/5

Google

Thornley Groves had several properties I was interested in, but the online system was a bit cumbersome so I decided to stop by the office. I was a little apprehensive to go in based off of the way other letting agents had treated me, but I did it anyway. I was greeted by Eve Kelly, she was super friendly and was eager to help. I told her my budget, my “must haves” and my time frame. She quickly came up with a list of properties and together we went through them, with her filling me in on relevant details. I told her my top choices and she showed me pics & videos right then. I knew what property I was interested in so she guided me through the application process and I was approve within a few days! She is true MAGIC! She is helpful, kind, friendly & giving of her time. I’m confident in Thornley groves because I know shes’s there!

Leea · 31 May 2023

★★★★★ 1/5

Google

Woeful company. Every branch I've had to deal with is consistently incompetent across the company. Had the unfortunate experience of Thornley Groves on a number of occasions over the last 20 years. Whether that be as a Tenant, Sales, Landlord, Property management, Case management. The client experience is always awful. If you have the option to, do your business elsewhere.

Phil · 9 August 2024

★★★★★ 1/5

Google

Impossible to get a hold of. Following a viewing, I emailed the agent who showed us around to request more info, never to receive a response. Second email, same thing. She never picks up her landline or mobile. Same with the main agency line. No one ever, ever picks up and I must’ve rang them over 5 times now. No one responded to a message I left a few days ago about another flat I was interested in. Just rang again to enquire about the first flat I wanted more info on and surprise, surprise, no one picked up and their inbox is full! What do you do all day? Do you actually work? How unprofessional. This has put me off pursuing the flat I was interested in and honestly renting with them in general. I’m sure they’ll respond that due to the high demand they are behind but this is beyond reasoning.

Karolina · 17 May 2023

★★★★★ 1/5

Google

BE AWARE DO NOT rent from them!!!! I found a flat in Hulme on Mytton Street. The whole procedure of the referencing took me over a 1month !!! They promised the bathroom would be changed as it was proper damp!! After one month of referencing they asked me for a garantor !!!!! After finding a garantor they were lying saying the garantor never got in touched with them i have all the proof she did! Bothering me sometime at 7 am for more information!! After paying the first month of rent and deposit , they gave me the keys !! None of the door codes for car park and front door were working !! I should have taken this as a sign. A neighbour was nice to open it for. Once arrived the flat was proper dirty!!! Not even clean!! The floor was not respecting any health and safety regulations. There were holes everywhere on the walls!!! The kitchen omg full of oil dirts, expired washing powder on the washing machine and the light flies were sticking into it !! Full of flies!!! I have been misleding , wasting my time over a 1month and half referencing. I have been lied too. Do not bother to spend one penny to them! No human being can even live there !!! Thanks god the day after i went to the office and ask my money back!!! Even they lied to me regarding this procedure blaming it was my fault because it took the flat as its seen!! I did not take it dirty !!!!! Its common sens to clean it before a new tenant come !! Where is the respect ?? Where is the human right??? I’m an animal.???? And i even find out the bathroom would not be changed !!! Not even an animal would take shower there. I’m just making the whole story shorter !! But if i want to say more i will comment a part 2 !! Insane compagny!! Shame on you and your worker full of lies !

Gul · 13 May 2021

★★★★★ 1/5

Google

Bad reputation well deserved. Booked a flat viewing with an individual called Claire McKenzie, she sent me multiple emails confirming time then she changed the time and said this was the right one. When I turned up at the place, no one from thornley came to show me the property. Rang them, no one picked up the phone, their voicemail was full, emailed them- no reply. Well if they ghost people, I would not let them handle my rental.

Heat · 31 May 2023

★★★★★ 5/5

Google

Justin is very professional. Not only did he react very quickly to inquiries, he provided very detailed explanation and insight into the condition of the property as well as the property market in Manchester. I would recommend his service to anymore who needs letting service.PositiveResponsiveness, Professionalism

Leung · 24 August 2021

★★★★★ 1/5

Google

Upped the rent by £250 one year for absolutely no reason, because of "surrounding properties", will take around 8 months of nagging before they respond to any issues with the apartment. Then at the end of the tenancy charge you for the previous tennant's disposal of junk with threatening emails about bayliffs and high charges for disputing any costs. Avoid this estate agents!

Jonny · 31 May 2024

★★★★★ 5/5

Google

I dealt with Eve Kelly during my negotiations with Thornley Groves. She was extremely professional, patient, knowledgable and helpful throughout our dealings. I highly recommend this agency to anyone trying to find a property. Kind regards, Sam

Bruce · 29 October 2022

★★★★★ 5/5

Google

Justin was very friendly and made me feel welcome with it being my first time ever having a flat viewing, he answered every question we had, and also went out of his way to show us options available to usPositiveProfessionalism

Danielle · 22 June 2022

★★★★★ 1/5

Google

POOR POOR POOR COMMUNICATION, after making an appointment with me, to view a property today, i waited 20 minutes, and NO-ONE even bothered to turn up, the appointment to view the apartment was at 1:10pm, i waited until 1:30pm, not a single text message to let me know if they we're running late or still arrving, how can you call yourself a LISTING if you don't meet CUSTOMERS you make bookings with?????? 1/5....and now I’m being ACCUSED of making false claims, so let me set the RECORD STRAIGHT i asked one of the members of staff to CANCEL a viewing at WHITWORTH STREET WEST, they then confirmed that they would cancel the viewing, but it seems that they haven’t so it’s ok for thornbley to email saying they have “proof of this and proof of that” I know what was said during the phone call conversation, and then they ask me to remove the review, I’ve read other reviews on here and they’re not good….

Romeo · 12 April 2023

★★★★★ 1/5

Google

Called multiples time to Whitworth St W office, but no answer, it was weekdays, then I went to office, I saw 2 staff working in the office. So? Then I made a viewing appointment with 1 of them and confirmed time and date and address, but she didn't come to the appointment, and no call no email, and I rang the office right away at least 10 times but no answer. I was thinking, if I rent this property from this estate agent what if there is something need to be fixed then I will get the same treat back?! So, no. I will avoid this branch especially that lady who booked me in. I think your branch need to hire some other staff who know what customer service is.

K · 12 April 2023

★★★★★ 5/5

Google

Ashley has been dealing with us and so far, he’s been fantastic. We’re really hoping to secure our new flat through him, so fingers crossed everything goes well!

Ruby · 31 July 2023

★★★★★ 5/5

Google

We have a apartment viewing with "Justin", it would be highly appreciated his attitude, aggressive, introduction and provided a very good consulting. Justin is very helpful and the house viewing are very good experience for my husband and I. The service is great and highly recommend.

Lam · 25 June 2021

★★★★★ 5/5

Google

I was having trouble finding a place until I went with thornley grove, I would like to give a special shout out to Ellie Hey who has been exceptional, her proactive and timely communication has gotten us through this process with no issues. Thank you :)

Tony · 23 June 2021

★★★★★ 5/5

Google

Really good service and Jordana was very helpful with any query.

Jose · 24 July 2024

★★★★★ 1/5

Google

Reached them and was said on face that they are busy and don’t have time to show any properties. Booked viewing for 6 different properties and 5 got cancelled on the day of viewing, in the last minute and the agent doesn’t have proper keys for the 7th property which again is pure time waste. Utter rubbish.

Lakshmi · 25 August 2024

★★★★★ 5/5

Google

We traveled to Manchester expecting a long stressful flat hunting experience. From the vey first, Eve was so helpful, answering all our questions and making the whole process smooth - keeping us informed at all stages

Mike · 29 October 2022

★★★★★ 5/5

Google

Fantastic experience, very thorough and efficient from enquiring through to securing. Eve Kelly was a brilliant help viewing multiple places and managed to help turnaround the securing process in a quick time. I would definitely recommend

Ben · 29 October 2022