Thornley Groves Manchester reviews

★★★★★ 5/5

Google

All of our dealings with property consultant Laiqa Mirza were conducted in a most professional, pleasant and efficient manner. She immediately responded with answers to all of our questions and it was a pleasure to conduct business with such a reliable, informative and proactive person.

Michael · 16 July 2021

★★★★★ 5/5

Google

Cannot express enough how happy I’ve been with the service from Thornley Groves for the sale of my flat. I want to make a particular note of Natasha Conway who was absolutely brilliant throughout the process. The solicitors on both sides seemed determined to make my sale a very difficult one, but Natasha’s help made the process so much easier. She was always quick to reply, clear, and on the case. I cannot thank her enough.

Jacob · 30 June 2023

★★★★★ 5/5

Google

Manchester Agent Courtney Whelan - She was extremely helpful in me and my 3 fellow uni students finding a house, at a late time in the year. She was extremely quick with correspondence and completely transparent amongst the whole process. Even reassuring landlords of our adequateness. Reccomend going with her if your a uni student looking for a trustworthy agent.

Muhammad · 14 June 2024

★★★★★ 1/5

Google

I have been calling all day but to no avail! I am interested in a property and NOBODY is answering the phone, and now the listing has been removed but I received an email saying that the property is still available. Can somebody please get in contact with me! EDIT: ME AND MY HOUSEMATE AGREED ON A LET AND WE SIGNED A DOCUMENT, AS WELL AS CREATING ACCOUNTS TO GOODLORD TO PASS OUR REFERENCING CHECK. NOBODY FROM THIS AGENCY HAS GOTTEN BACK TO ME REGARDING THIS LET, LETTING US KNOW THE STATUS OF OUR REFERENCING CHECK AND IF WE HAVE A POTENTIAL TENANCY. POOR CUSTOMER SERVICE! WE HAVE EVEN PAID A HOLDING FEE!

MegaCutex1 · 1 February 2023

★★★★★ 1/5

Google

Absolutely useless. The lady who originally showed us round the flat didn’t know the correct order of council tax bands, and gave us false information about the flat. She didn’t even know it came with a dishwasher! They never answer the phones and have a severe lack of communication with us and each other, they didn’t even know we were due to move out and were ‘surprised’ when we came to hand our keys in. We had mould during the tenancy which they left unfixed for A MONTH despite promising to fix it the next day (on multiple occasions), leaving my flatmate with chest pains. Please avoid at all cost, most useless estate agent out there. Also, they ask you to leave a 5* review!

Chloe · 1 February 2023

★★★★★ 1/5

Google

Rented with TG for the last year, would not recommend them to anyone. Constant issues throughout the year - it took them 6 months to repair a bathroom door. Even after filing a formal complaint we never reached any resolution, not even a formal email to tie up the complaint/acknowledge my point of view. I didn't ever feel listened to. I have rented with another branch of TG before and never had these issues. Really wouldn't recommend them. Avoid!

Jadz · 3 March 2023

★★★★★ 5/5

Google

Had Moe and he was excellent from the start what started as an issue switched into my current place because of his quick thinking and understanding attitude

Aeren · 26 August 2025

★★★★★ 5/5

Google

Thank you to Thornley Groves for doing a great job in handling the sale of my apartment. In particular Stuart Daniels was a star. Everything went through quickly and seamlessly. Very friendly service too.

Bill · 29 October 2022

★★★★★ 1/5

Google

POOR POOR POOR COMMUNICATION, after making an appointment with me, to view a property today, i waited 20 minutes, and NO-ONE even bothered to turn up, the appointment to view the apartment was at 1:10pm, i waited until 1:30pm, not a single text message to let me know if they we're running late or still arrving, how can you call yourself a LISTING if you don't meet CUSTOMERS you make bookings with?????? 1/5....and now I’m being ACCUSED of making false claims, so let me set the RECORD STRAIGHT i asked one of the members of staff to CANCEL a viewing at WHITWORTH STREET WEST, they then confirmed that they would cancel the viewing, but it seems that they haven’t so it’s ok for thornbley to email saying they have “proof of this and proof of that” I know what was said during the phone call conversation, and then they ask me to remove the review, I’ve read other reviews on here and they’re not good….

Rome · 2 January 2023

★★★★★ 5/5

Google

I was extremely happy with the level of service I received from Moe who helped me find a new tenant in just one week. He was very professional, gave me good advice, kept me well informed throughout the process and did his best to deliver a successful outcome.

Ela · 24 November 2024

★★★★★ 4/5

Google

Was on a hunt at finding a new flat which has been stressful. I’ve put a few applications in with Thornley Grove with the help of Eve Kelly (via email). Her communication was really good and efficient despite our communication being done via email. Answered all questions I had! Getting viewings for flats were quite difficult however and have to do this online. For the flats I was interested, I’ve never been able to arrange a viewing but probs because of the high demand of the flats.

Xena · 3 December 2022

★★★★★ 5/5

Google

We have just acquired an amazing flat with the help of Thornley Groves, in particular with Jordana's aid. She was expedient with every interaction and was always on our side from the first moment. Jordana showed genuine care with every call and email and is the reason we are where we are now. Thank you so much

Jöns · 29 June 2024

★★★★★ 5/5

Google

I have been using Thornley Groves for a several years now and find the service they provide to be of the highest standard. They are helpful, proactive, and efficient. Both James Hoyle and Michael Richardson have been exceptional and have personally gone out of their way to assist me with issues that I was not able to sort alone.

G · 22 May 2024

★★★★★ 5/5

Google

Jordana was really helpful & lovely at every step of the process! Thank you!!

Cameron · 19 March 2024

★★★★★ 1/5

Google

It says something when 80% if reviews are 1*. Unfortunately I have to echo the previous reviewers who warned about the unprofessional practices at Thornley Groves. I had a water leakage and electrical damage from the flat above and despite constant promises from Thrornley Groves no action was taken. Emails were ignored, excuses were made over the phone and after endless weeks of frustration and fruitless communications, I ended up paying for the repairs out of my own pocket myself. So yes, as everyone else says, best avoided

Sailor · 2 October 2019

★★★★★ 1/5

Google

This is my second year with Thornley Groves, and I'm wondering WHY did I choose this agency again. Desesperation to get a flat. The worst mistake ever. I'll let you know this second experience with them: Thornley Groves Southern Gateway. - Frankie took care of the management of our case. Well I should say that she simulated to do it, cause we were left aside without any information. Instead of helping us for each problem we were facing, she was making it more difficult for us to rent, as if deep down she didnt want to rent the property. For some reason, at some point Frankie was gone and Ashley took our case. The same as Frankie but with less information. It was a nightmare to know anything about our case. Finally, Iulia Corlaci and at some point Shoshana Marks (and I remember the surnames cause they were the only ones in Thornley Groves helpfull and friendly) took our case and the things speed up greatly. If you read this: thank you. It seemed with that progression of the things the Team on charge of our rent would be great. Well, let me warn you about the Red Team: They don't exist. They just ignore every single email, won't pick up any call and they would only asnwer the email after "threaten" them with contact to the landlord. After 1 month we're still waiting for the second fob that the agency promess to us, cause right now we have to adecuate our schedule to enter to the building. As for the flat itself, the professional cleaning promess wasn't done at all, the flat looked neglected, full of dust and a lot of broken furniture. After a few weeks without any presentation or contact, Rebecca answer us promessing a new fob and to take care of all the broken things. 0 answers later, we're still here, waiting for some issues to be fixed and without a second fob, praying to get an answer. I would not recommend this letting agency, cause even if there are some good persons you have to be really lucky to get one of them for your rent

Alex · 2 October 2019

★★★★★ 1/5

Google

The worst agency I never have to deal with, I always pay in time and taking good care of the house where I'm living and the agency whenever I have a problem never act in time, no even to reply to your emails saying yes we are on it, I been waiting more that two months to solve last problem I have on my property and now I have a new one that I reported two times one week ago and still no answer, so my advice is, if you can choose and agency never never never choose this one

Jonh · 29 October 2022

★★★★★ 1/5

Google

I’ve called, emailed and requested viewings numerous times but they are totally uncontactable! Their voicemail inbox is full so you can’t leave a message. They are adding properties to Rightmove and zoopla all the time, but I can’t seem to get a response? I understand the market it moving fast but even when I call as soon as a property gets added there’s no answer. I don’t understand how else to contact you :( I just need somewhere to live 🥲

Kimberley · 29 October 2022

★★★★★ 1/5

Google

A farce from start to finish, once in the property they act like you don't exist, it's probably easier trying to get hold of the Queen than it is getting someone in the office to pick up the phone or reply to an email. But heavens forbid they need to get in touch with you they will hound you with phone calls, voice mails and emails. The online form to report any faults is a complete waste of time too, quite convinced no one looks at it all. Leaving a property I wanted to play the Benny Hill music on repeat for days on end, handed the keys back into the office, about 4 days later get an email asking when I will be handing the keys back in or face charges etc, several days after that I then kept getting asked if my availability was good for such a date so they could do a viewing, I'd been out of the property over a week at this point! Just be wary of them, they're probably not the worst out there, just very poor communication between each other and their tenants, they cause unnecessary stress.

Lee · 29 October 2022

★★★★★ 1/5

Google

### JOIN A TENANTS UNION ### I’m going through a similar ordeal as people who left bad reviews here, except that by miracle they did pick up the phone when i booked a viewing and I am now in a 12 month lease with them which is worrying. Appalling service from the application process to moving in, my flat wasn’t inspected and I moved into a dirty flat full of rubbish and broken furniture, lightbulbs out. It’s a joke. But I’m with a Tenant’s Union who will help me fight for my rights, I STRONGLY recommend doing this too if you’ve taken a lease with these clowns.

Marie · 29 October 2022

★★★★★ 1/5

Google

My partner had to go to Manchester and visit them physically to get any kind of contact with them. After that he got a viewing which he went on and immediately asked for a chance tp place an offer. He was throughout the day told multiple times that he would get it soon or that day, then they told him he would get it the next day. The morning after (also day of writing) the appartment had "LET AGREED" on the website even though they promised we would get to place an offer. Go to someone else, those will just waste your time!

Filippa · 29 October 2022

★★★★★ 1/5

Google

You can't reach them easily, they will tell you to check online. It was waste of time going to them, and when I checked online in every time I arranged for a viewing on the same day they will send me an email that our appointment canceled because let agreed, even when I called them and I wanted to give an offer immediately they won't allow it without a viewing. I felt so bad because of my experience with them, and I hope other people will not have the same experience I had.

Reem · 29 October 2022

★★★★★ 1/5

Google

Have tried every method possible to get in contact with these people to try and let a flat, other than going in person because I don't currently live in Manchester. It seems like I never will either as Thornley Groves (and other estate agents actually) never pick up the phone, call me back or reply to my emails! Can't leave a voicemail because the mailbox is full - can't imagine why. Makes trying to move to a new city so much harder. Can't imagine having them manage a property I live in - bet it's terrible.

Josh · 29 October 2022

★★★★★ 1/5

Google

Shocking service avoid this place like the plague if you are a tenant. Me and my partner were looking to move into an apartment in Islington Wharf , the agents made us aware there were ongoing works on the building but boy was this an under statement , the building is a literal building site and will be until 2024. Neither the estate agents or land lord made us aware of the full extent of the works , we went to the site ourselves to see it plastered in scaffolding and full of work men. The agent Zeenath we were dealing with failed to respond to emails on numerous occasions , we also were due to view the property and when on route got a call from them stating the tenant had not handed over the keys so we couldn’t view the property , this could have been avoided by a courtesy call to make us aware the previous working day when the current tenant was due to return the keys but they couldn’t even bother to do that . Don’t waste your time with these clowns it’s not worth the stress and there are plenty more estate agents to choose from.

Zachary · 29 October 2022