Trusted Agent profile · Manchester

Thornley Groves Manchester reviews

3.0

★★★★★

768 reviews across 1 platform

25 Whitworth Street West, Manchester, M1 5ND

Thornley Groves's office in Manchester, at 25 Whitworth Street West, is rated 3.0 out of 5 across 768 reviews on 1 platform, including 768 Google reviews rated 3.0.

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3.0 / 5

768

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Manchester office, from every platform, shown as written. First names only.

5/5

Google

TG has recently completed the reletting of a rental property that they manage on my behalf. Jodie Finch did a really professional job in finalising the previous tenant matters, arranging for any maintenance to be carried out and finding a new tenant in next to no time. The reletting was arranged slickly and with minimal input from me as the landlord and it is reassuring to know your property is in safe hands. A great job all round!

Nigel · 29 October 2022

Agent replied · 29 October 2023

Dear Nigel, I’m very pleased to see that you have clearly been impressed by the overall service you have received from Thornley Groves. Thank you for taking the time to leave a review on Google. Kind regards, Customer Care Team

5/5

Google

Ashley Smith has been very professional and helpful during this time, I really appreciate his arduous work ethic.

Sandra · 22 October 2023

Agent replied · 29 October 2023

Dear Sandra, We thank you for taking the time to leave Ashley Smith a 5 star review. Kind regards, Customer Care Team

5/5

Google

Very happy with my experience of Thornley Groves, managed to get my ideal property confirmed in a very short space of time. Many thanks to Ellie Hey for all your help and for answering my numerous questions from beginning to end!

Alexander · 15 December 2020

Agent replied

Dear Alexander, Thank you for taking the time to leave a five star review, highlighting your experience renting with us. Reviews such as yours will help others in choosing their agent, so it really is appreciated. Kind regards, Customer Care Team

1/5

Google

Don't waste your time trying to get hold of anyone. When they answer the phone they promise to arrange a viewing hang up and then ghost you and never respond again. Honestly horrible time. If I could give a zero I would. Update: So they commented and told me to call customer care. So I called..... Four times and guess what lol they didn't answer the phone and never called back. This place is genuinely a joke.

Eltina21 · 29 October 2022

Agent replied · 29 October 2023

Dear Eltina, First off, thanks for sharing your feedback. I’m really sorry that experience didn’t meet your expectations. Clearly, we fell short, and I apologize. This is surely not what we’d like to hold ourselves to when it comes to the quality of our service. I’m going to reach out to the team to share your feedback and see what we can do to fix it to make sure we improve! In the meantime, if you have any more comments you’d like to share or questions for me, feel free to contact us on 0161 245 1111. Kind regards Customer Care Team

4/5

Google

Stuart, Chris and Gavin made the selling process really smooth. Their communication was regular and clear, we also felt they had our best interests at heart. Would highly reccomend.

Zoe · 29 October 2022

Agent replied · 29 October 2023

Dear Zoe, We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. Thank you for the great review and great rating! We really appreciate it! Stuart, Chris and Gavin will be delighted that you took the time to acknowledge their kind and helpful service. We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent. Kind regards, Customer Care Team

5/5

Google

We can’t thank Sophie enough for her help. She was responsive & efficient and made the whole experience a breeze. Couldn’t recommend enough! Thanks so much for your help SophiePositiveResponsiveness, Quality, Professionalism

Niamh · 22 June 2022

Agent replied · 21 June 2024

Dear Naimh, Thank you for taking the time to leave a great review for Sophie, the feedback will be greatly received. Best Regards Customer Care Team

1/5

Google

DO NOT USE THIS COMPANY!!!! It has been one thing after the other with regards to broken things in the flat and Thornley Groves have made little to no effort to get the right contractors to come in and fix anything. We have had a broken fridge and freezer for 2 weeks now and there has been absolutely no sense of urgency for them to come and fix it, despite us literally having to chuck away £70 worth of food. Their website where you report any issues is a complete waste of time because no one seems to check it. All in all, terrible company. UPDATE: WE HAVE HAD A BROKEN FRIDGE/FREEZER FOR A MONTH NOW AND THEY ARE DOING ABSOLUTELY NOTHING IN THEIR POWER TO FIND THE RIGHT CONTRACTORS TO REPLACE IT. I HAVE TO STAY OVER CHRISTMAS AND WHERE AM I EXPECTED TO STORE ANY FOOD? NEVER, EVER, EVER GO WITH THIS COMPANY.NegativeResponsiveness

Megan · 22 June 2022

Agent replied · 21 June 2024

Dear Megan Firstly, thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback. To investigate, we will require further information regarding your tenancy and the issues you've experienced. To proceed, you can contact your Property Manager or send an email to us at complaints@thornleygroves.co.uk. Kind regards Customer Care Team

1/5

Google

Brief and pretty tragic experience with Thornley Groves. Booked a viewing on one of their properties in the city centre. Took 2 hours out of my working day to drive into the city and get to the viewing. Arrived at the property 5 minutes before viewing and no-one in sight. Waited for 30 minutes at the property while attempting to call 4 different people from the business including the main office landline - not one person picked up and no-one arrived at the property. 7 hours later and still had no reply or semblance of an apology from them after leaving message on answering machine. Extremely unprofessional. Would not recommend using these guys if you value your time or to be taken seriously.NegativeProfessionalism

Jonathan · 22 June 2022

Agent replied · 21 June 2024

Dear Jonathan Firstly, thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback. To investigate, we will require further information regarding the issues you've experienced. To proceed, you can send an email to us at complaints@thornleygroves.co.uk. Kind regards Customer Care Team

5/5

Google

I highly recommend Thornley Groves to anyone currently going through the stressful moving process! I was seen to by the Thornley Groves Southern Gateway Office, in particular by Sophie, she was lovely and highly professional. Sophie sold the property to me very quickly and answered all my questions, in addition to reassuring me with any of my concerns. All paper work was sent to me and queries were answered very quickly! To say I found and signed for somewhere in less than a week is incredible!PositiveResponsiveness, Quality, Professionalism

Olivia · 22 June 2022

Agent replied · 21 June 2024

Thank you for taking the time to leave Thornley Groves a review. We really appreciate your kind words. Kind regards, Customer Care Team

4/5

Google

I really thank for a letting consultant called Justin Chan, he is so professional and reply to me so quick. He is patient and enthusiastic. He is not like other agents drive me away when a landlord disagreed my offer and then he found seven flats to email to me to keep helping me finding a flat even he almost had to go off work And finally I got a flat in Manchester and it really meets my requires. I definitely recommend my friends Justin Chan and Thornley Groves company when they have to rent a flat.PositiveProfessionalism

一身正气吵架的阿月 · 22 June 2022

Agent replied · 21 June 2024

Hi Ah Yue, who is upright and quarreling Thanks for leaving us a great review, we really appreciate it! Kind regards Customer Care Team

5/5

Google

I have bought a property through Thornley Groves a few months ago and they also helped me to rent it out; the whole purchasing process was handled very efficiently by Chris Willey, they were chasing the seller and solicitors all the time and made it happen pretty quickly. Rental service was so professional as well, after a meeting with Samantha Williams, we discussed the rental value we want to achieve and she made couple of great comments on what we can do to achieve a better rental, and she managed to rent the flat 3 days after the ad went life and almost 5% more than what I was expected! Highly recommended and I won't use anyone else next time!PositiveResponsiveness, Quality, Professionalism

Pasha · 22 June 2022

Agent replied · 21 June 2024

Hi Pasha Thanks for leaving us a great 5 star rating, we really appreciate it! Great to hear that our Sales and Lettings team in the City Centre could help you buy and let your new property quickly and smoothly! Kind regards Customer Care Team

5/5

Google

Jordana and her team are very professional and very helpful.

Teresa · 18 March 2024

Agent replied · 25 March 2024

Dear Teresa, We thank you for taking the time to rate Jordana our Business Development Manager and the team 5 stars. It is great to hear of their professionalism. Kind regards, Customer Care Team

3/5

Google

Could have been a lot better Communication was not good. You need a single point of contact, not being passed around.

J · 26 August 2025

Agent replied · 2 September 2025

Good Afternoon, Thank you for taking the time to leave us a review and providing us valuable feedback. We'll be sure to pass this onto senior management. Best wishes, Customer Care Team.

1/5

Google

Awful service. The website booking is a nightmare. Have to fill in all your details every time just to see that there are no more time slots. Even if you book a viewing the agent just doesn't appear and you'd be looking at the door for 15 minutes without any information. And of course they don't answer phone calls.

Oleksii · 25 February 2024

Agent replied · 3 March 2024

Dear Oleksii, We are sorry to note you had a frustrating experience when trying to arrange some viewings. Please email complaints@thornleygroves.co.uk with your requirements to allow us to assist you. Kind regards, Customer Care Team

1/5

Google

Highly unprofessional agency. Booked two viewings, one of them was cancelled 30 minutes before the appointment, the second one the agent didn’t even bother to show up. Travelled all the way to Manchester only to get stood up with no explanation or apology. Would leave zero stars if I could

Olajumoke · 9 August 2024

Agent replied · 23 August 2024

Dear Olajumoke, Thank you for taking the time to share your feedback with us. We sincerely apologise for any inconvenience you experienced. We are committed to using your comments to improve our services. Please know that we are currently navigating through an exceptionally busy period, which, while a testament to the trust many place in us, unfortunately, may have affected your experience. Rest assured, we are working diligently to address these challenges and enhance the quality of service we provide. Your experience matters to us, and we hope to have the opportunity to serve you better in the future. Kind regards, Customer Care Team

5/5

Google

Ashley Smith was very quick at responding to my questions and very helpful in getting me a property.

Dominic · 30 August 2023

Agent replied · 29 October 2023

Dear Dominic, We appreciate you rating Ash, our Lettings Coordinator 5 stars, thank you. Kind regards, Customer Care Team

5/5

Google

I have just changed to Thornley Groves from X1 and Jordana found me a new tenant in record time! I moved because Mo, the one helpful contact prepare to put himself out, moved from there to Thornley Groves. Thank you both for your support 😊

Juliet · 17 October 2024

Agent replied · 9 November 2024

Dear Juliet, Thank you for your great feedback! We’re thrilled to hear that Jordana found you a new tenant so quickly and that your transition to Thornley Groves has been positive. It’s wonderful to know that Moe’s support influenced your decision to join us. We appreciate your trust in our team! Kind regards, Customer Care Team

5/5

Google

We are fortunately to meet Justin Chan, who is a very patient and responsible agent. He reminds the details and provides some advices for new comers in this city. Thank you Justin.

Sam · 27 March 2022

Agent replied

Hi Sam Lai Thanks for leaving us a great review, we really appreciate it! It's great to hear that you've had such a great experience whilst dealing with Justin from our City Centre Lettings Team! Kind regards Customer Care Team

5/5

Google

Great service!! The staff are all amazing was helpful. All requests were attended immediately. Special thanks to Eve, Leigh and Lulia . Wish you the very best

Anju · 29 October 2022

Agent replied · 29 October 2023

Dear Anju, Thank you for taking the time to leave a five star review, highlighting your experience renting with us. Reviews such as yours will help others in choosing their agent, so it really is appreciated. Kind regards, Customer Care Team

5/5

Google

Siobhan was very helpful throughout the whole process of viewing and applying for my new flat. Everything was sorted out very quickly with no problems

Sam · 2 January 2023

Agent replied · 29 October 2023

Dear Sam, Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Siobhan. We really appreciate your kind words. Kind regards, Customer Care Team

5/5

Google

The best estate agents I have ever dealt - extremely professional, extremely friendly, extremely helpful (especially Claire) and get properties on their books. Highly recommend.

Keith · 2 January 2023

Agent replied · 29 October 2023

Hi Keith, Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Claire. We really appreciate your kind words. Kind regards, Customer Care Team

5/5

Google

Justin was excellent in keeping me informed and up to date with the prospective letting. Of course it helped that the prospective tenants were willing to pay the asking rent and pay six months in advance!PositiveProfessionalism

Brian · 22 June 2021

Agent replied · 21 June 2024

Hi Brian Thanks for the great review, we really appreciate it! It's great to hear that Justin was able to find you some great tenants! Kind regards Customer Care Team

5/5

Google

I think Justin is a good agent. It is my first time renting a house in the uk. He followed my case very well and willing to answer my questions. Strongly recommend.PositiveResponsiveness, Quality, Professionalism, Value

Lovely · 24 August 2021

Agent replied · 29 October 2023

Hi! Thank you for our great rating, we really appreciate it! Kind regards Customer Care Team

4/5

Google

Having used TG for a number of years, Justin Chan has certainly stood out for his dedication to getting everything sorted promptly with my new tenants. Many Thanks Justin - you're a credit to TG!

Megan · 17 August 2021

Agent replied

Thanks for leaving us a great review, we really appreciate it! Kind regards Customer Care Team

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