Thornley Groves Manchester reviews

★★★★★ 5/5

Google

Spoke to Justin Chan in regards to property enquiries. He was extremely helpful, making many suggestions and giving me calls to inform me of properties which met my criteria.PositiveProfessionalism

Victor · 22 June 2022

★★★★★ 5/5

Google

It was a great experience viewing the house . Thanks to Ashley Smith !

Vrinda · 22 October 2023

★★★★★ 4/5

Google

Such friendly staff. Mark is a dwdu ates manager with a natural flair for customer seevice

Eileen · 30 August 2023

★★★★★ 5/5

Google

I have had excellent customer service with Thornley Groves Estate Agents, especially Sophie Stevenson an incredible person and a good business woman I'd say😉 …

Nina · 29 October 2022

★★★★★ 1/5

Google

Absolutely terrible agency we were notified before our move in date with less than 24hrs that the property wasn’t ready, zero empathetic behavior , professionalism,helpfulness and communication most of all. We were given false information and they never took responsibility for the damage they caused to us. Don’t recommend it at all, you’ll find way more professional and better agencies, Thornley has cheap properties but it comes with cheap service as well.

Hana · 3 December 2022

★★★★★ 1/5

Google

I would give them zero star if I have the option. I have booked a viewing for their property but they changed our slot for numerous time!!! We have to work and re arrange our schedule for the viewing but they keep changing us without reasonable notice. This is rubbish company

Zoeymeh316 · 22 May 2024

★★★★★ 5/5

Google

Ashley was super helpful, easy to communicate with and quick to respond to our enquiries!

David · 30 August 2023

★★★★★ 5/5

Google

We had a viewing today. Justin was polite and helpful during our viewing. He explained clearly the pros & cons of the property. I would definitely recommend his service to my friends.

Rody · 29 October 2021

★★★★★ 1/5

Google

Take forever to repair any issue in the property. They will give empty promises during viewing (eg everything will be cleaned before you move in, everything including dishwasher is working) just to make you sign the contract. Landlords please do not put your property with them because they will put people off from renting your property. I will never rent with Thornley groves anymore. Rented many properties from several agencies in central manchester over the last few years and they are the worst i have ever encountered. If you wonder where have i rented. It is in M1 5EB.

Yk · 29 October 2021

★★★★★ 1/5

Google

Possibly the WORST estate agents you can choose in Manchester City Centre. Moved into a flat with a horrendously broken front door that never got fixed, despite multiple emails and even a viewing by one of their team members. Agreed to reduce rent over COVID due to me and my flatmate loosing security with our jobs, only to charge the reduced amount the WEEK before we moved out without ever mentioning it would be charged. Denied all accountability of them agreeing a reduced rent (despite multiple emails as proof). After constant back & forth emails (at least 30) between multiple members, they then charged the amount out of our deposit. We are still trying dispute the money we're owed having moved out 10 months ago. Save yourself the absolute nightmare and stay away from anything associated with Thornley Groves.

Luke · 29 October 2021

★★★★★ 1/5

Google

Worst agency ever!! They never pick up the call and I have to go to the office to make a viewing appointment and on the viewing date, none of the staff came over after I waited for extra 25m, when I went to their office , they told me someone else already rented it and they send me an email to let me know. However, there are no emails in my indox…..

Zhang · 29 October 2022

★★★★★ 1/5

Google

Take forever to repair any issue in the property. They will give empty promises during viewing (eg everything will be cleaned before you move in, everything including dishwasher is working) just to make you sign the contract. Landlords please do not put your property with them because they will put people off from renting your property. I will never rent with Thornley groves anymore. Rented many properties from several agencies in central manchester over the last few years and they are the worst i have ever encountered. If you wonder where have i rented. It is in M1 5EB.

-- · 26 August 2021

★★★★★ 1/5

Google

My experience renting with Thornely Groves was poor and property manager Rhea Kennedy shamelessly tried to take nearly £800 from my deposit at the end of the tenancy. Rhea conducted an inspection of the flat the day after I moved out and signed everything in the property off as 'good' or 'fair' but then two months later the landlord started to fabricate problems in the flat and accused me of breaking the hob, sofas and blinds, untruthfully claiming that there was over £800 worth of damages. Instead of referring to the inspection that she herself conducted, in which she didn't make a single note of any of these damages, she decided to side with the landlord and then 3 months after I had moved out sent me an email trying to take the £800 from my deposit. I pointed out the flaws in the claims to her, trying to explain the inspection that she literally conducted herself completely contradicts the claims that the landlord was making and thus, if a dispute would be opened there is no way that they would side with the landlord. Despite the blatant fact that she had signed the flat off as being damage free, and I had an obvious digital record of this, she still continued to side with the lies that the landlord was making and didn't protect me as a tenant at all. She perhaps had messed up the inspection and checkout report but she was also happy to back up lies fabricated by the landlord which she knew herself weren't true, either way she wasn't willing to protect us as tenants and didn't operate as a neutral third party between me and the landlord, as estate agents should. Instead Rhea saw an opportunity to try and wrongfully scam me out of more money from my deposit and unfortunately for me she continued to back up lies made by the landlord and forced me to open a dispute with the Tenancy Deposit Scheme, from which my deposit was returned to me in full and all the landlords claims were quickly dismissed. To summarise, based on my experience renting with Thornley Groves, if you want competent estate agents who you can trust to make correct and fair judgments, that will do their job properly with integrity and protect both tenants and landlords respectfully, avoid Thornely Groves any possible way you can. You will regret having anything to do with Rhea Kennedy and these estate agents.NegativeResponsiveness, Quality, Professionalism

James · 24 August 2021

★★★★★ 1/5

Google

I knew coming in this would end badly due to numerous complaints of friends and colleagues - unfortunately I was squeezed for time and forced to stay at one of their properties. Any deposit you put down - say goodbye If they offer you the 'no deposit' option - expect to be chased for damages they have completely fabricated months after leaving. In my case I left the apartment - they tried to charge us - I proved that the damaged occurred before we arrived - didn't hear a thing for nearly 4 months when out of nowhere. "You have 24 hours to pay the full amount, if we do not get this payment expect to hear from our solicitor by tomorrow. We will also file a CCJ on your credit history and send this to debt collections"NegativeResponsiveness, Quality, Professionalism, Value

Connah · 24 August 2021

★★★★★ 5/5

Google

I am satisfied with the services provided by Naomi Blake agent, of the White Team, for having quickly replaced the chairs in the living room table because they are in very bad condition. She was helpful and quick with the solution. Agent Leigh Johnson of the Red team is also always supportive and quick in solving the apartment's problems. She is a loving person and has always solved everything with professionalism and promptness. I have been in the same Flat for almost 1 year and so far I am very satisfied with my rent by the Thornley Groves real estate.PositiveResponsiveness, Quality, Professionalism

Marthina · 24 August 2021

★★★★★ 1/5

Google

Don’t ever get involved with this agency! They just want to take money off of you! Don’t say after you were not warned! At the end of the tenancy they will want to charge you for things that were broken from the start, and after I send them an email disputing the claims, they didn’t answer for one month, then after: You have to pay 216£ in 7 days or you will be automatically charged! 1 star is too much for this service!! DISGUSTED Trust the bad reviews, not their robots! At the start they are ok, but after signing the contract, they don’t respond to anything. Our bathroom wall from the toilet was broken and it took 2 months to be repaired after calls and emails. I hope you never get to have Katie Garner as a property manager, she answers after you call her 5 times, blaming she is not in the office always and she never responds to any email. Moreover, the reposit scheme is THE BIGGEST scam ever, paying one week off the rent just to open an account and after it expires you are welcome to pay for all the things that were broken from the start or for cleaning, even though you cleaned the apartment for 2 days and nights, if the oven is dirty, say goodbye to £200+. And to dispute the claims you have to pay £60?!! Useless platform. This agency has to learn how to treat their customers, listen to their needs and complaints or they will continue to go down in reviews. When we rented they had 3.1, now look at them in only 9 months. Don’t get involved with these estate agents.

Andreea · 14 August 2021

★★★★★ 4/5

Google

Eve was very helpful and quick at responding once we’d shown interest in the property. Friendly tone and happy to answer questions.

Tom · 3 December 2022

★★★★★ 1/5

Google

Moved into the property today. I was told the property would be ready for a new tenant. This was not true. I had an online viewing and everything looked okay. Paid deposit plus first months rent up front. Whole process seemed rushed tbf and now i know why. When I entered the property I could smell something damp and musty. The ceiling and walls were covered in mould and it had spread to the carpets. The carpets had stains and mould all over. The property had a cleaner in on the day I was supposed to move in but the flat was still dusty, untidy and not ready for a new tenant. To top it all off there is a blockage problem on the bathroom which had caused a foul vinegar/sewage type smell which is un bearable. This was supposed to be an exciting time for me, moving into my own home and starting fresh, but instead it had turned out to be a nightmare which has left me so stressed and depressed. I am returning my keys to the estate agents office and getting my rent and deposit refunded and transferred back into my account. When the flat is ready I will arrange a second viewing, until then I’m going elsewhereNegativeQuality

Elliott · 22 June 2021

★★★★★ 1/5

Google

Shocking estate agent. Will never be renting from them again, and do not recommend anyone does. You will never have a conversation with the same person twice, as they cannot manage accounts at all. Problems at the property will not get fixed, they'll get bodged by the cheapest possible person they can find online. Agreed terms will be ignored, and you'll be hounded. If you inspect a property and see there's problems, and they assure you they'll be fixed by the time you move in, DO NOT. They will be completely ignored, they'll deny ever knowing about the problems or run you around every department until you lose the will to live. We've had no access to a postbox - yes really - a badly leaking shower, loose door handles, stained filthy carpets and a completely rotted through kitchen counter for almost the entire term of the tenancy. We have under 2 months left and there's zero sign of any of the PRE-MOVE IN problems being fixed. Absolute con-merchants. EDIT: Please don't take their reply as an attempt to help. No contact was ever made. Having moved out they are attempting to take my deposit as well as charging 220 POUNDS for cleaning that was never done, nor needed (we spoke to the current tenants - oops). They have convieniently stopped receiving my emails, and going into the offices only nets "Sorry they're in a meeting" - how convienient is that?! Add to this that they've falsified the move-in records in order to make it seem as though we've damaged the property! Unfortunately for TG, I've been stung before by cowboy agents so I photographed every part of the property in high resolution photos (unlike the potato pictures you'll receive on the report - convenient huh) and will be taking legal action to reclaim my money. DO NOT USE this agent whatever you do.NegativeResponsiveness, Quality, Professionalism, Value

Matthew · 22 June 2021

★★★★★ 1/5

Google

I had been a tenant with another firm for over 10 years when Thornley Groves took over. The only notification was a single email which went into my spam folder and I only saw by chance when looking for a different email. No contact via post or telephone. Due to timing my first rent for them went out under the old standing order, when I set up the payment details for future payments the next day, it took another payment then and there leaving me in real financial difficulties. Still no response to emails and no answer to phone calls. These people are scum!NegativeResponsiveness, Professionalism

Andrew · 22 June 2021

★★★★★ 1/5

Google

Con Artists! Despite however clean you leave an apartment they will charge you to have it professionally cleaned. Pure scam as they only use Cloud Cleaners, a company owned by the same director of Thornley Groves - Jason Watkins so they fix the prices and it goes directly into their pockets. I've had nothing but issues with them for the whole duration of my tenancy. They were rude, unprofessional and constantly had to be chased after for a multitude of problems. Avoid at all costs! (Also note that whenever they receive a negative review this is suspiciously followed up with a wave of 5* reviews from new accounts)NegativeResponsiveness, Professionalism, Value

Franklyn · 22 June 2021

★★★★★ 5/5

Google

I think Justin is a good agent. It is my first time renting a house in the uk. He followed my case very well and willing to answer my questions. Strongly recommend.

貓寶蛋糕 · 12 June 2021

★★★★★ 5/5

Google

Eve Kelly has been amazing. She responded very quickly to my emails and was always available to talk to over the phone.

Christina · 29 October 2022

★★★★★ 5/5

Google

My partner John has just signed his tenancy, he dealt with Sophie she was very helpful & professional and would recommend to all. Thanks SophiePositiveProfessionalism

Olivia · 22 June 2022