Trusted Agent profile · Manchester, Greater Manchester
Verified
★★★★★
471 reviews across 1 platform
The Pod, Worsley Street, Manchester, Greater Manchester, M15 4LD
Thornley Groves's office in Manchester, Greater Manchester, at The Pod, is rated 3.6 out of 5 across 471 reviews on 1 platform, including 471 Google reviews rated 3.6.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
5/5
GoogleVery quick response regarding new agreement and clearly sending the details for change of agreement. Highly impressed with that piece of work. But slightly disappointed with fixing anything inside property like microwave , maybe that was due to decision from house owner but it takes around 2 months for changing the microwave. But overall very prompt response and satisfied.
5/5
GoogleAlways professional and fast responses, especially from Akeem FfrenchPositiveResponsiveness, Professionalism
Dear Jenna, I’m very pleased to see that you have clearly been impressed by the overall service you have received from Thornley Groves. Thank you for taking the time to leave a review on Google. Kind regards, Customer Care Team
5/5
GoogleOur property manager, Penny, was very helpful throughout the process - thank you for everything Penny.
Hi Meg Thanks for leaving us a great review, we really appreciate it! Kind regards Customer Care Team
5/5
GoogleGreat customer service from Akeem Ffrench from Thornley Groves Vimto Gardens, really responsive and great communication.PositiveResponsiveness, Professionalism
Hi Sara Thanks for leaving us a 5 star review, it's great to hear that Akeem was able to help you quickly and efficiently. Kind regards Customer Care Team
5/5
GoogleExcellent and efficient service
Dear Trevor, I’m very pleased to see that you have clearly been impressed by the overall service you have received from Thornley Groves. Kind regards, Customer Care Team
5/5
GoogleAmazing company to do work for director of rhino roofing
Dear Jon, I wanted to say thank you for this review. Reviews such as yours will help others in choosing their agent, so it really is appreciated. Kind regards, Customer Care Team
5/5
GoogleGreat service. Special thanks to Lyn Rackstraw.
5/5
GoogleResponsive, punctual, and attentive to what you need. Overall a pleasant experience with JadePositiveQuality
Hi Alam Thank you for taking the time to rate us 5 stars, we're really pleased to hear that you received a great service from Jade. Kind regards Customer Care Team
1/5
GoogleAVOID this agent if you are thinking to let or sell your property. You will never reach them via phone or email unless they want you make some payments. They will keep send you emails if you not response but they will ignore you when you …
1/5
GoogleUseless, they don’t answer their phones.
Dear Jack, Firstly, thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback. If you would like to discuss your experience further, please do email us with more information about your property, at complaints@thornleygroves.co.uk. Kind Regards Customer Care Team
4/5
GoogleBrilliant service from Katie in the City Centre branch
Dear Bunmi, Thank you for leaving Thornley Groves a 4* review. We are happy to see that Sophie your experience with us 4 star! Best Regards, Customer Care Team
1/5
GoogleTerrible estate agents
Dear Dan, We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. Your comments have been noted and we're sorry that this was your experience. We take on all feedback so that we can improve our services going forward. Normally we would investigate any issues that have been mentioned however, we understand that because you left this review some time ago, you may not want to take these matters any further. If that's not the case then please get in touch with us. Kind regards, Customer Care Team
5/5
GoogleThey were helpful and professional, especially Mr. Akeem Ffrench in our area.
Thanks for leaving us a great review, we really appreciate it! Kind regards Customer Care Team
1/5
GoogleBad service and communication. Try to contact several people working there and no one ever picks up the phone. When contacting via email it usually takes them a few days to reply. Some vital information was wrong on the contract. Very high agency fees, renewal fees and guarantor fees for no service.
5/5
GoogleId like to thank Mr akeem he helped me out alotPositiveQuality, Value
Hi Jangeesh Thank you for leaving us a 5 star review, we really appreciate it! Kind regards Customer Care Team
5/5
GoogleOverall a great experience! Responsive and all round considerate. Definitely would recommend!PositiveQuality
Dear Daniel, I wanted to say thank you for this review. Reviews such as yours will help others in choosing their agent, so it really is appreciated. Kind regards, Customer Care Team
5/5
GoogleVery good experience with Debbie, Sarah and Cath, very helpfulPositiveQuality, Professionalism
Hi Mark Thanks for rating us 5 stars, we really appreciate it! Kind regards Customer Care Team
1/5
GoogleAwful service, as a tenant - moved in to the flat and lots of things were broken. Did not tell us how to get a meter reading when asked. Ended up having to contact the landlord directly to organise repairs when he was supposed to be paying them to do it.
1/5
GoogleAwful customer service. Moth infested apartments. Damaged interior with no help from Thornley Groves. Massive headache
Hi Hamza We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. Your comments have been noted and normally we would investigate further any issues that have been mentioned. However, we understand you have now moved out of the property, so you may not want to take these matters any further. If that's not the case then please get in touch with us. Kind regards Customer Care Team
5/5
GoogleThornley Groves great to deal with !
Good Afternoon Thank you for taking the time to leave Thornley Groves a review. We really appreciate your kind words. Kind regards, Customer Care Team
5/5
GoogleLove going into TG Vimto, they always have a friendly positive attitude.
Hi Jeff Thanks for the great 5 star rating, it's lovely to hear that you've always had a great experience with our team at Vimto. Kind regards Customer Care Team
5/5
GoogleHappy with the service I received from them, very helpful
Hi Eva Thanks for the great review, we really appreciate it! Kind regards Customer Care Team
1/5
GoogleAvoid this office at all costs! Con-artists and chancers. They will not sort any issues with your rental. They will state you are an excellent tenant until you move out and then try to take as much money off you as possible. Do not use these awful people!!!
4/5
GoogleAkeem Ffrench provided a quick response to a reference request
Hi Sebastien Thanks for leaving us a great review, we're glad to hear that Akeem was able to get you sorted with a reference for your next property quickly. Kind regards Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Thornley Groves's Manchester office has 471 reviews across 1 platform: 471 on Google.
Thornley Groves Manchester City Centre Accounts is rated 3.6 out of 5 across all 471 reviews, and 3.6 out of 5 on Google from 471 reviews.
Thornley Groves Manchester City Centre Accounts, The Pod, Worsley Street, Manchester, Greater Manchester, M15 4LD.
