Trusted Agent profile · Manchester, Greater Manchester
Verified
★★★★★
471 reviews across 1 platform
The Pod, Worsley Street, Manchester, Greater Manchester, M15 4LD
Thornley Groves's office in Manchester, Greater Manchester, at The Pod, is rated 3.6 out of 5 across 471 reviews on 1 platform, including 471 Google reviews rated 3.6.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
5/5
GoogleI had a great service by one of Thornley Groves Estate Agent (Akeem Ffrench) who was very quick and responsive. All the best.. J Jas SinghPositiveResponsiveness, Quality, Professionalism, Value
Hi Jaswinder Thanks for leaving us a great review, we really appreciate it! Kind regards Customer Care Team
4/5
GoogleAinsley Casey has helped greatly in arranging and organizing tenant changes at my apartment. She is very knowledgeable and professional and her communication with myself and my son has been excellent.
Dear Jason, I wanted to say thank you for this review. Reviews such as yours will help others in choosing their agent, so it really is appreciated. Kind regards, Customer Care Team
5/5
GoogleI was really impressed with the way Aimee manages lettings so that everyone comes away happy. Has a genuine understanding of the market and individuals in it. Her personal touch is effective and appreciated
Thanks for leaving us a great review, we really appreciate it! Kind regards Customer Care Team
5/5
GoogleGabriel Walker thanks so much, you are helpful, and such a nice guy! Thanks for taking the time and calling me every time I needed it! My favorite guy on Thornley Groves :)
Hi Adam Thank you for leaving Gabriel a 5* review, I am sure he will be grateful for your kind words. Best Regards, Customer Care Team
5/5
GoogleHad a great experience with these guys, mainly dealt with Rachel- fantastic at her job, very responsive and gave sound advice for my investment property. Highly recommended!
5/5
GoogleHad issues with my boiler, emailed Sean Kavanagh for authorisation from my landlady to pay the excess so British Gas could do the repair, all sorted out within hours.
Dear Marie, I wanted to say thank you for this review. Reviews such as yours will help others in choosing their agent, so it really is appreciated. Kind regards, Customer Care Team
5/5
GoogleThank you very much to Rhianne for helping me sort my gas compliance out! very helpful.
Dear Nigel, We thank you for taking the time to leave Rhianne in our compliance team a 5 star review. It is great to hear they helped your move go smoothly. Kind regards, Customer Care Team
5/5
GoogleHad some issues accessing my parking space this week, and after a few calls, Penny Watson from the Vimto Gardens office sorted this within a couple days for me. Cheers for your help.
Hi Gary Thanks for the great review, we really appreciate it! Kind regards Customer Care Team
4/5
GoogleOverall a good experience. We've rented a home in the city center trough Thornley Groves and the overall experience was good. communication could be better at times, but if you stick to emails, they reply fairly quickly and are generally helpful. Make sure to read and follow the contract that you're signing, also make sure you check and make any comments you think are relevant at the checkin inventory and you'll be fine.
5/5
Googlegood services ，quickly return
Dear Jingyi, We thank you for rating our Vimto Gardens team 5 stars. Kind regards, Customer Care Team
5/5
GoogleMy property manager, Michael Richardson, is first class and always a pleasure to deal with.
Dear Grant, Thank you for taking the time to leave your Property Manager Michael based at our Vimto Gardens branch a 5 star review. Reviews like yours help others when choosing an agent. Kind regards, Customer Care Team
4/5
GoogleJade provided a prompt and professional service. Customer service is all about the people and I will definitely know who to approach if I need help in the future. Thank you JadePositiveResponsiveness
Hi Tracy Thank you for taking the time to give us a great review, we're pleased to hear you received a great service from Jade in our Accounts Team. Kind regards Customer Care Team
1/5
GooglePlanned to moved a month ahead, did all the references, everything okay, and just ONE day before moving to the place they reject us leaving us homeless
Dear Carolina, We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback. If you would like to discuss your experience further, please do contact us at complaints@thornleygroves.co.uk. Kind regards Customer Care Team
1/5
GoogleAwful services. Slow responses throughout tenancy, satellite signal was broken and wasn't fixed along with other problems such as a leaking window were ignored or was just told to ring someone else about it. This was followed up with ridiculously overpriced cleaning and administration fees which were taken from my deposit even though the flat was cleaned to a high standard before moving out. Would avoid at all costs in the future.
5/5
GoogleFriendly and helpful
Dear Oli, We thank you for rating us 5 stars, it is brilliant to hear that our team … More
5/5
GoogleReally helpful service from Akeem Ffrench. He was able to respond to and sort out issues quickly. Very kind and attentive support
Dear Philip, I’m very pleased to see that you have clearly been impressed by the overall service you have received from Thornley Groves. We really appreciate your kind words. Kind regards, Customer Care Team
5/5
GoogleGreat service from Abdullah Hussain. Very prompt replies and resolved all my issues quickly and efficiently
Dear Jake, Thank you for taking the time to leave your Property Manager Abdullah based at our Vimto Gardens office a 5 star review. Brilliant to hear he has resolved your issues so efficiently! Reviews like yours help others when choosing their agent. Kind regards, Customer Care Team .
5/5
GoogleThe guys have really been so helpful and professional with the dealing of our house rental. Could not feel in safer hands .PositiveProfessionalism
Hi Paul Thanks for the great review, we really appreciate it! Kind regards Customer Care Team
5/5
GoogleI would like to appreciate Leigh and the entire thornley Grove team who helped us to renew our tenancy and negotiate things effectively and timely. Thank you so muchPositiveQuality, Professionalism
Hi Nimmy Thanks for leaving us a great review, we really appreciate it! Kind regards Customer Care Team
5/5
GoogleKatie G. in property management has always been quick and courteous with when dealing with issues and I've found the system works well (providing the landlord communicates with the team).PositiveResponsiveness
Hi Nick Thanks for the great review, we really appreciate it. Glad to hear that Katie was able to get your boiler fixed quickly! Kind regards Customer Care Team
1/5
GoogleTerrible communication and nobody is responsible for anything. Been waiting to get my deposit back almost 1 month although they sent letter that says it takes 10 days . They don’t even deserve a half star
Dear Sadaf, We are sorry to hear that you have been disappointed with the service you have received. Deposit returns can be a tricky process. The 10 days you refer to is usually if there are no deductions needed. If there was any damage or a clean was needed, then we must firstly get a quote for the works required and then get the Landlord's authorisation in regards to charging it to the deposit, if it was indeed damage caused by the Tenant. This can sometimes take time. If you then have any disputes regarding the deposit return then this can cause more delays as we will firstly always try to negotiate with the Landlord on your behalf, so we can come to an amicable resolution. If any party is unhappy with the resolution then of course you always have the option to go to the TDS. This again can take some time. I understand that it can be frustrating, so we try our best to make the process as smooth as possible, we apologise if you haven't experienced it in this way. If you would like someone to look into your particular case than feel free to email complaints@thornleygroves.co.uk and our Customer Relations Manager, Anita, will help get the answers you need. Kind Regards, Customer Care Team
5/5
GoogleAltrincham Office / Ciaran Callaghan - always really efficient with sorting out issues and very reliable. Thanks again and would reccomend!
Dear Ellie, Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Ciaran. We really appreciate your kind words. Kind regards, Customer Care Team
1/5
GoogleWorst letting agent we have ever dealt with. Grossly unprofessional. They took £800 as a deposit on an apartment. The land lady later decided she didn't want to let. It's now the second week of TG not refunding the money. I have sent multiple emails and even visited the office. In one email, I was told 'it's out of my hands' - well then who's hands is it in?
5/5
GoogleI have used Thornley Groves since 2003 and have had a very reliable service from them. Most recently Catherine Townley of the Vimto Gardens office has provided outstanding service.PositiveQuality
Hi Adrian Thanks for rating us 5 stars, we really appreciate it! It's great to hear that you've been with us since 2003 and have recently had great service from Catherine in our Compliance team. Kind regards Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Thornley Groves's Manchester office has 471 reviews across 1 platform: 471 on Google.
Thornley Groves Manchester City Centre Accounts is rated 3.6 out of 5 across all 471 reviews, and 3.6 out of 5 on Google from 471 reviews.
Thornley Groves Manchester City Centre Accounts, The Pod, Worsley Street, Manchester, Greater Manchester, M15 4LD.
