Thornley Groves Manchester City Centre Accounts reviews

★★★★★ 4/5

Google

I've had really good and swift communications from Leigh Johnson since moving into my new home. There have been a few maintenance issues and Leigh has really tried to help resolve them. I also received lots of help from Conor Moore and Iulia Corlaci before moving in.PositiveResponsiveness

Craig · 22 June 2021

★★★★★ 5/5

Google

I deal with Leigh Johnson on a daily basis and she is both professional and personable. I would highly commend the hard work and commitment she has for both her landlords and tenants when dealing with the daily requirements that property management brings. Tina The Property MedicPositiveProfessionalism

Jason · 22 June 2021

★★★★★ 1/5

Google

Completely incapable of answering the phone or dealing with any situation we encountered when renting with them. Charged £270 for minute amounts of dust when leaving our property. Classic useless estate agents taking as much money as possible while providing minimal service to tenants.

Jack · 9 September 2021

★★★★★ 1/5

Google

Slow to respond to queries, constantly sides with the landlord with no consideration to the tenants needs. Made an absolute hash of returning our deposit and went out of their way to avoid admitting they had made a mistake.

Ben · 17 May 2022

★★★★★ 1/5

Google

Extremely bad at their jobs, particularly Rachel. Ignores any questions you pose and only answers anything that fits their narrative. Taken deposit money without giving us chance to dispute. High fees all around avoid if you can.

Ilana · 9 February 2018

★★★★★ 5/5

Google

Communication and level of service received by Leigh at Thornley Groves is second to none. She's at hand to answer any questions and help through any queries one may have. I would highly recommend Thornley Groves as a management service. Many thanks, Mrs LadhaPositiveProfessionalism

Bhavna · 22 June 2021

★★★★★ 5/5

Google

Lucy at the Prestwich branch was very helpful securing a reliable tenant for my property.

Jane · 20 March 2024

★★★★★ 1/5

Google

AVOID. THIEVES WHO WILL TAKE YOUR DEPOSIT MONEY. I stopped in a property (Melmerby Court) through Thornley Groves which ended around 2 months ago. My partner and I spent literally 3 days cleaning the property making sure it was above and beyond clean and tidy so we could receive our full deposit back. However this wasn’t the case. The company deducted £400 over all for cleanliness and bogus additional fees. I queried this and found Leigh Johnson ( girl in lettings) tried charging me for a new mattress when it was in fact a 1cm squared stain on the mattress cover. That mistake would have cost me an additional £200 and if someone missed checking that would be taken advantage of. I couldn’t ask Leigh anything without her checking with someone else... literally! She doesn’t have a clue which really worries me that Thornley Groves would higher someone so basic and incompetent. I took pictures of before and once leaving the property to prove I left it cleaner than how I found it ( as stated in the tenancy agreement) and am still fighting to retrieve my deposit. I will not give up and I suggest if you want to be treated fairly and respected as a person you steer clear of Leigh Johnson and Thornley Groves. This should not be legal what companies are doing to individuals. If I stole £400 of someone in the street I’m sure the police would seek justice however it is seen as different for some crazy reason. Do not fall victim to such a ruthless criminal company.

Charlie · 9 February 2020

★★★★★ 1/5

Google

They don't even deserve one star! They don't protect the tenants at all from suffering landlords who don't fix anything yet demand money for services that weren't even there' like hot water! We were sent a youtube video to tell us how to work the boiler as if we're thick? Boiler man came out 4 times over 3 months because they didn't believe us when we said it was broken. They'll give you an awful review when you try to move property when in fact it was them/landlords causing all the problems in the first place. Diabolical, outrageous, awful company.

Jungle · 9 February 2020

★★★★★ 5/5

Google

Hussain in manchester is quick,responsive and helpful agent, we have great joy with him.

Man · 20 March 2024

★★★★★ 5/5

Google

Marvellous service from Jordan Hansen as we changed tenants. So helpful and attentive. Replies immediately to queries and very good liaison between tenants and landlord. Excellent service.

Janet · 30 April 2023

★★★★★ 5/5

Google

Delt with the Manchester office. They were realy great to deal with, friendly, efficiant and couldnt be more helpfull. Jae our main contact was Fab and made everthing easy

Tim · 11 February 2023

★★★★★ 5/5

Google

New to Thornley Grove as a customer and have been impressed by the speed of response and efficiency of the team. Thanks especially to Leigh for her help getting an issue on my flat sorted and keeping my tennant happy.PositiveResponsiveness, Professionalism

Dawn · 22 June 2021

★★★★★ 5/5

Google

I have not met Aimee, however, felt like I have. We communicated via email in which she appeared professional, understanding, reliable & responsive. I would recommend her for any future role where required.PositiveResponsiveness

Merl · 25 August 2022

★★★★★ 1/5

Google

I lived in a property managed by Thornley Groves where we had no heating all throughout 1 winter. Countless other problems with Thornley Groves meant we took a case against them to a government body. After many many months of fighting we only received minor compensation - showing the tenant is not very well protected against tenancy agents! Avoid at all costs!!!! These are the worst estate agents you can imagine and I can only hope you are not subjected to their "service" that my household was.

William · 9 February 2019

★★★★★ 5/5

Google

Very happy with the service, good communication from James Magenis who has always been happy to help with any issues I've been having. Would definitely rent from them in the future

Tom · 14 October 2022

★★★★★ 1/5

Google

LANDLORDS - Avoid! Well what to say apart from avoid. Have been with these idiots now for 3 years after purchasing a flat. To say I've been through almost 6 different property managers is a joke. Communication is non-existant, prices for work again is shocking and a lot of the time fake. Legionnaires invoices are the new tricks now. Finally avoid a "team leader" known as Jordan Simms. Complete liar and shocking how these are in business.

Mqwcv51 · 9 February 2020

★★★★★ 1/5

Google

I’d give them 0 Stars if I could. As a tenant paying £900+ for 18 months you’d think the service would be half decent. It became so clear that they don’t communicate with the landlord at all. Only concerned with putting the rent up at each oppotuinity which is acceptable when you feel like you’re getting something in return but we definitely were not getting anything in return. Overall no investment in the flat we lived in dispute being “outstanding tenants” according to their annual check on the flat. Finally decided enough is enough, let them put the flat on the market and we’ll move out. Only to find they put the flat on the market for less than they proposed that they could achieve in the renewal email to us. 2 weeks down the line and no viewings on the flat yet! I’m sure the landlord is looking forward to a few months of void and then having to reduce the price to get someone to move in. Tenants and landlords both avoid at all costs. You will definitely regret choosing this company.

Thomas · 9 February 2018

★★★★★ 1/5

Google

Be careful when dealing with these guys, specifically if you're a first time buyer. The sales person tried to convince me that I wasn't allowed to put an offer in without going with his mortgage broker, clearly trying to get commission. Luckily the broker in question was eager to set the record straight but by that time the salesperson in question had already become disinterested in me and sold to someone else instead. Maybe better suited to car sales? Luckily I'm dealing with a much more professional agent now. If you have to go with thornly groves make sure to seek as much help from as many reputable sources as possible and double check everything they tell you. Best of luck.

Shaun · 9 February 2018

★★★★★ 1/5

Google

Terrible company. Avoid ! They charged us over £400 for 'admin fees' and now it's a month til we're due to move out we email them to confirm the move out date and they respond with the fact that we haven't completed the moving in agreement because they haven't received our photo ID or details, which is all something we gave them at the beginning of the tenancy along with the £400odd admin fees to sort all this out, so god knows what they spent that money on if it wasn't admin fees as suggested - but this is actually appalling. And the fact that they never bothered once to email or ring us in the months we've been here to get this information if it happened to get lost or something shows they don't actually give a damn at all once they have the money off you, they've only got in contact now because we contacted them to confirm we were leaving. Seriously read the reviews and reconsider before dealing with this company, it's a recurring theme that they're just interested in getting as much cash off you as possible.

Samantha · 9 February 2018

★★★★★ 1/5

Google

Terrible estate agents, I would avoid at any cost. I have never rented through an estate agent before, I had several flats directly from the landlord and they have always been great. Friends have told me that agents are a bit different than that and everything takes longer but I never expected something as bad as this. It all started with the viewing and all the lies I was told by the woman, called Lauren, that showed me around. I was assured multiple times that all the furniture present at the viewing comes with the flat including desks, chairs, drawers, shelves and more. When I moved in, however, the bedrooms only had a double bed and a wardrobe each. When I called to enquire the only answer I got (after multiple calls and e-mails) was "Ah, our bad, it turns out all those things belonged to the previous tenants after all". The communication with Thornley Groves is painful - they never pick up their phones or answer any e-mails (not just one person - everyone in the company!). After moving in, I discovered that both mattresses were stained and it was honestly really gross, but what they did was turning them upside down so it would not be noticeable. After about 2-3 months of calling them and their head manager, we got 2 new replacement mattresses delivered, that was a "success". However, when you rent your property, there are bound to be issues from time to time, either minor or more major, they never reply to your e-mails and never pick up the phone, such a pain to deal with! I am sure however, that they will call if you are late with your rent by a day! Reading the other reviews on here, I am sure that I will not be getting my full deposit back as well. Very disappointed...

Katya · 9 February 2018

★★★★★ 1/5

Google

These are the most useless people we've ever dealt with. We had a hole in our bathroom floor for a full year, and they took six months to repair our boiler! No-one is ever bothered to reply to any emails, calls, etc. They have also tried to overcharge us for extending the tenancy by £60 from what was stated in the contract, and when we mentioned this, they just said: 'that's correct'. They are very unprofessional and don't ever say 'sorry'. Worst service ever!

Roxana · 9 February 2018

★★★★★ 1/5

Google

Please avoid Thornley Groves at all costs! (Like many other people have said). Poor communication and dealing with issuess extremely poor. Worst of all, the complete fabrication of the check out inspection, saying that the property was in poor condition to that of the one we moved into, we left the flat the same if not better! It seems that they get trained to lie through their teeth in order to keep most of your deposit. PLEASE DO NOT USE!!

Grant · 9 February 2018

★★★★★ 1/5

Google

I've never dealt wth a more consistently incompetent group of people in my entire life. They're a caricature of what people dislike most about letting agents. All the other terrible reviews seem to confirm this isn't just my experience. Any communication will take weeks to resolve, so be prepared to be continually chasing them if you need anything. I had multiple appliances break at different times, on both occasions they took weeks to resolve the problems, and in both instances replaced the appliances with different and clearly cheaper ones. Don't count on getting your deposit back without a long and drawn out fight with them, I'd cleaned before leaving but they've tried to deduct over £100 for 'cleaning costs' (plus £40 admin charge for the privilege), they will not actually specify what needs cleaning and just keep referring to 'general cleaning', 'dusting' and 'wiping. Utterly useless. Avoid at all costs.

Kyle · 9 February 2018