How many reviews does Thornley Groves Manchester City Centre Accounts have?

Thornley Groves's Manchester office has 471 reviews across 1 platform: 471 on Google.

Where is Thornley Groves's Manchester office?

Thornley Groves Manchester City Centre Accounts, The Pod, Worsley Street, Manchester, Greater Manchester, M15 4LD.

Trusted Agent profile · Manchester · Greater Manchester

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Thornley Groves Manchester City Centre Accounts reviews

Q: What is Thornley Groves Manchester City Centre Accounts's rating?

Thornley Groves Manchester City Centre Accounts is rated 3.6 out of 5 across all 471 reviews, and 3.6 out of 5 on Google from 471 reviews.

3.6

★★★★★ Good

471 reviews across 1 platform

The Pod, Worsley Street, Manchester, Greater Manchester, M15 4LD

Thornley Groves's office in Manchester, Greater Manchester, at The Pod, is rated 3.6 out of 5 across 471 reviews on 1 platform, including 471 Google reviews rated 3.6.

3.6 / 5

471

Reviews on Google

This office

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Manchester office, from every platform, shown as written. First names only.

5/5

Google

In fact, Mr. Daniel Garlick, Property Manager whom we have known closely for more than eleven years, has good morals and excellent dealings, and we are proud and proud of him to have also for our families and our friends for all of us as the coordinator and manager of our future requirements. We wish him more success and continued success.PositiveProfessionalism

Omar · 22 June 2022

Agent replied · 21 June 2024

Dear Omar, Thank you for leaving Daniel such a positive review. It is much appreciated. Kind Regards Customer Care Team

5/5

Google

Really fast at replying to all emails and concerns. Super helpful - especially Hannah Whyte and Akeem Ffrench.PositiveResponsiveness, Quality

Minty · 22 June 2021

Agent replied · 21 June 2024

Hi Minty Thanks for leaving us a great 5 star review, we really appreciate it.1 It's great to hear that Hannah and Akeem have been providing you with a great service! Kind regards Customer Care Team

5/5

Google

Vimto Gardens Very professional and attentive company especially Sarah Tarmey who is compliance team leader. 10 out of 10PositiveProfessionalism

Elaine · 22 June 2021

Agent replied · 21 June 2024

Hi Elaine Thanks for rating us 5 stars, we really appreciate it! Great to hear that you've had a great experience with our Property Management Department at our Vimto Gardens office, and Sarah in particular! Kind regards Customer Care Team

5/5

Google

Akeem French was my customer service rep and he was very helpfulPositiveProfessionalism

Joseph · 22 June 2022

Agent replied · 21 June 2024

Thanks for leaving us a great review, we really appreciate it! Kind regards Customer Care Team

5/5

Google

Brilliant service throughout! Thank you Gabriel Walker from Vimto Gardens!PositiveResponsiveness, Quality, Professionalism

Vasileios · 22 June 2022

Agent replied · 21 June 2024

Dear Vasileios I wanted to say thank you for this review. Reviews such as yours will help others in choosing their agent, so it really is appreciated. Kind regards, Customer Care Team

1/5

Google

such a slow service for arranging viewings to buy properties...

Evgeni · 20 May 2025

Agent replied · 20 March 2026

We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. Your comments have been noted and we're sorry that this was your experience. We take on all feedback so that we can improve our services going forward. Normally we would investigate any issues that have been mentioned however, we understand that because you left this review some time ago, you may not want to take these matters any further. If that's not the case then please get in touch with us. Kind regards Customer Care Team

4/5

Google

Leigh was on the ball with my enquiry and was very responsive and got back to me immediately

Alan · 22 June 2021

Agent replied

Hi Alan Thanks for the great review, we really appreciate it! Glad to hear Leigh was able to help you quickly with your enquiry! Kind regards Customer Care Team

1/5

Google

Greedy, lying untrustworthy cons. Quick to take your money. No help three months without heating. Can’t get in touch with landlord apparently broken furniture that have been charged for monthly still no replies everybody’s always on leave nobody helps don’t trust them

GHAFA · 23 December 2023

Agent replied · 30 December 2023

Dear Ghafa, We are sorry to note your comments. We would ask you e mail complaints@thornleygroves.co.uk to allow us to help you further. Kind regards, Customer Care Team .

5/5

Google

Really appreciate the services of our property mananger Victor who is responsive and reliable. He helped to manage my property with good care and recommendations. The recent contract renewal process was very smooth with his follow-through. Highly recommend his services to anyone who want to let or rent their homes.

Tk · 30 May 2023

Agent replied · 29 July 2023

Dear Customer, Thank you for leaving your Property Manager Victor based at Vimto Gardens a 5 star review. It is great to read that Victor is looking after your property with such good care and that you would highly recommend him. Kind regards, Customer Care Team

5/5

Google

Very helpful people. Jade, Hannah (F), Annette and Eleishia are particularly efficient and responsive. A good team.

Neil · 24 July 2021

Agent replied

Hi Neil Thanks for leaving us a great 5 star review, we really appreciate it! Kind regards Customer Care Team

5/5

Google

Olivia Knowles the Property Manager in Sale has been super clear and helpful

ActionJackson · 13 March 2022

Agent replied

Dear Jackson, I’m very pleased to see that you have clearly been impressed by the overall service you have received from Thornley Groves. Thank you for taking the time to leave a review on Google. Kind regards, Customer Care Team

1/5

Google

The worst estate agency I have ever dealt with. Took them 2 months to return my deposit back even when the room was left in pristine conditions. Horrible customer service, they ignore phone calls and emails. Avoid!!!

Giulia · 20 March 2024

Agent replied · 30 December 2023

Dear Giulia, We thank you for taking the time to leave your review. We are disappointed to hear you had a frustrating experience but appreciate you bringing this to our attention. With regards to the deposit, all deposits are registered in an independent tenancy deposit protection scheme and we closely follow the schemes regulations. Kind regards, Customer Care Team .

5/5

Google

Richard was very helpful in getting our tenancy renewed. All emails were responded to quickly.PositiveResponsiveness, Professionalism

Nicola · 25 August 2021

Agent replied

Hi Nicola Thanks for the great review, it's great to hear you had a quick and efficient service from Richard when getting your tenancy renewed! Kind regards Customer Care Team

5/5

Google

We received excellent service from our Property Manager - Abdullah Hussain during entire tenancy and afterwards when we left our apartment. He is very professional, kind, helpful and attentive, replies immediately to any queries. Always gets the issues resolved quickly and I will surely recommend him for the housing services.

Rohit · 30 April 2023

Agent replied · 29 July 2023

Dear Rohit, Thank you for taking the time to leave our Property Manager Abdullah Hussain based at Vimto Gardens a 5 star review. It is a pleasure to read that Abdullah was kind, helpful and attentive. Kind regards, Customer Service Team

5/5

Google

The customer service we have received from Debbie Meechan is excellent, she is friendly and professional.PositiveQuality

Kay · 22 June 2021

Agent replied · 21 June 2024

Hi Kay Thanks for rating us 5 stars, we really appreciate it! Kind regards Customer Care Team

5/5

Google

Jade Smith has been very efficient to deal with and remained in communication throughout.PositiveResponsiveness, Professionalism

Ron · 25 August 2021

Agent replied

Hi Rohit Thanks for the great review, we really appreciate it! Kind regards Customer Care Team

5/5

Google

Good service. Leigh has been great throughout, any issues with the flat its handled efficiently Would recommend

Prin · 15 March 2021

Agent replied

Hi Prin Thanks for the great rating, it's really appreciated. Glad to hear you're having a great experience with Leigh! Kind regards Customer Care Team

5/5

Google

Highly recommend. Thanks Akeem Ffrench for your quick response, you have been really helpful!PositiveProfessionalism

Noemi · 25 August 2021

Agent replied

Hi Noemi Thanks for rating us 5 stars, we really appreciate it! Glad Akeem could help! Kind regards Customer Care Team

5/5

Google

Jade Smith has been very efficient to deal with and remained in communication throughout.

Rohit · 16 June 2021

Agent replied

Hi Rohit Thanks for the great review, we really appreciate it! Kind regards Customer Care Team

1/5

Google

Worst experience of my life Customer service is very bad

Monu · 20 March 2025

Agent replied · 20 March 2026

Dear Monu, Please email complaints@thornleygroves.co.uk should you wish to enter into further communication and allow us to respond to you. Kind regards, Customer Care Team

5/5

Google

Hannah made the renewal process very easy and everything was laid out very clearly.

Andrew · 25 January 2021

Agent replied

Hi Andrew We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we thanked you for your great rating. So thank you! Kind regards Customer Care Team

3/5

Google

Andy Lane was very good - much better service than i normally get

Lucy · 15 April 2021

Agent replied

Hi Lucy Thanks for the review, we always appreciate honest feedback. Sorry that you didn't feel service was great in the past, but we trust that Andy will look after you well going forward. Kind regards Customer Care Team

5/5

Google

Thornley Groves have been managing a rental flat for me for several years now - this year there have been considerable problems with a very difficult tenant - these have been dealt with by Sheryl Gregory. She has been very efficient and extremely kind - I cannot recommend her highly enough. K.H.PositiveResponsiveness, Quality

Kathryn · 22 June 2022

Agent replied · 21 June 2024

Dear Kathryn, I wanted to say thank you for this review. Reviews such as yours will help others in choosing their agent, so it really is appreciated. Kind regards, Customer Care Team

5/5

Google

I have been renting with Thornley Groves for over a year - nothing is ever too much trouble. Akeem Ffrench in particular is a diamond - he always responds to emails or answers the phone immediately and is an asset to the company. 6 stars!

K · 9 April 2023

Agent replied · 8 April 2024

Dear Kyle, I am pleased to see that you have clearly been impressed by the service you have received at Thornley Groves. Thank you for taking the time to leave a review on Google. Kind regards, Customer Care Team

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