Trusted Agent profile · Manchester · Greater Manchester
Verified
★★★★★
471 reviews across 1 platform
The Pod, Worsley Street, Manchester, Greater Manchester, M15 4LD
Thornley Groves's office in Manchester, Greater Manchester, at The Pod, is rated 3.6 out of 5 across 471 reviews on 1 platform, including 471 Google reviews rated 3.6.
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Every review we hold for the Manchester office, from every platform, shown as written. First names only.
5/5
GoogleHannah at Vimto Gardens branch has been amazing. So fast at getting my tenancy renewed and very thorough with her communication and sending the documentation to me. I cannot recommend highly enough.
Hi Michael We're so pleased that you've received such a great service from Hannah in our Property Management team. We really appreciate you taking the time to rate us 5 stars! Kind regards Customer Care Team
5/5
GoogleHannah was really helpful throughout our tenancy and available for any queries we had. She assisted us when our tenancy agreement came to end and kept clear communication with all parties. Thanks!
Hi Ben Thank you for our 5 star review, it's greatly appreciated. It's great to hear that you had such a great experience with Hannah in our Property Management Team. Kind regards Customer Care Team
5/5
GoogleIn the past, I have received poor service from various estate agents that I have rented properties with. However, throughout my tenancy with Thornley Groves (Southern Gateway office), my estate agent, Shannon, was highly responsive, friendly and tried her best to help in any way she could, especially in light of pressures placed on my tenancy by the pandemic. Based on my experience with Shannon, I would recommend to use this estate agent for rentals in Manchester.PositiveResponsiveness, Professionalism
Hi Francesca We're so pleased to hear that you've received such a great service from Shannon in our Property Management team. Thank you for leaving us a 5 star review, we really appreciate it! Kind regards Customer Care Team
4/5
GoogleAbdullah was really helpful with speeding up things and get the rent agreement work done
Dear Biswadeep, Thank you for leaving a review for your Property Manager Abdullah based at our Vimto Gardens office. Reviews like yours help others when choosing their agent. Kind regards, Customer Care Team .
5/5
GoogleI am lucky to have Brogan as the Property Manager for my apartment in the Deansgate South Tower. My tenants have previously been quite poor at communicating, and there have been other issues too. Despite the challenges, Brogan has recently …
Dear Andy, Thank you for rating our Property Relationship Manager Jack 5 stars, it is great … More
5/5
GoogleAbdullah is a very polite gentleman, great customer service and very helpful!
Hi AC, Thanks for rating us 5 stars, we really appreciate it! It's great to hear that you're receiving a great service from Adbullah. Kind regards Customer Care Team
5/5
GoogleNever had any problems with this agency, I could also recommend Sean Kavanagh for his commitment and attention to detailsPositiveResponsiveness, Professionalism
Dear Sylwia, Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Sean. We really appreciate your kind words. Kind regards, Customer Care Team
5/5
GoogleKatie G. has been so helpful in finding tenants for my flat in X1 Plaza - taking over from the deceitful inhouse management team. thank you so much Katie
Hi Leigh Thanks for the great review, we really appreciate it! Glad Katie was able to find you some great new tenants! Kind regards Customer Care Team
1/5
GoogleHardly replied to our attempts at contact all year, didn’t help in any way shape or form with a costly and damaging break in and only decided to start acting like estate agents when they rebranded from Tiger to Thornley Groves at the end of our tenancy. They’ll drink your juice and then make you throw out the bottle. Assume their only priority is the pockets of students. Definitely avoid.NegativeQuality
Hi Jack We're sorry to hear that you had a poor experience dealing with Tiger Properties. As Thornley Groves has now taken over the business, we are confident that you should receive a great service going forward! Kind regards Customer Care Team
5/5
GoogleExcellent service! Always available and willing to help if possible! A big thank you to Leigh and the team at Vimto Gardens, would definitely recommend.PositiveResponsiveness, Quality, Professionalism, Value
Hi Daisy Thank you for taking the time to leave us a 5 star review, we really appreciate it! It's so good to hear that Leigh was able to provide you with an excellent service! Kind regards Customer Care Team
5/5
GoogleGreat agency to deal with, making process easily and enjoyable to be done, thanks to Sarah Tarmey for her help and fast response in my common enquiriesPositiveProfessionalism
Hi Alhesein Thanks for the great review, we really appreciate it! Kind regards Customer Care Team
5/5
GoogleCath Townley is most helpful with dealing with my rental property. Always ready to assist with compliance advice as well as with other queries.PositiveResponsiveness, Quality, Professionalism, Value
Hi Ann Thanks for the great review, we really appreciate it! Glad to hear that you've been having a great experience with Cath in our Compliance team, making sure your properties are all above board! Kind regards Customer Care Team
1/5
GoogleI emailed to ask to view a property. When we arrived to view, the agent could not get the keys to work on the door. We wasted out time visiting that day but these things happen. We arranged to go later in the week when the agent (Stephen) had a chance to change the locks. We arrived at an arranged time, 10 am. No one turned up. We called their office to find out what had happened. The agent arrived 30 minutes late. The agent knew we were cash buyers. The same day we made an offer that was rejected. In one conversation I found out that our offer was the highest but could not find out why our offer was rejected. I asked for Stephen to call me back on three occasions to find out why. No one returned my call. As a property developer with over 80 apartments across five countries I have never dealt with an agent so shockingly poor with communication and integrity. If you are a landlord, buyer or seller, I implore you to avoid Thornley Groves. You can see they have really bad reviews and now I can see why. You’ve been warned.NegativeResponsiveness, Quality, Professionalism, Value
Dear Kyriacos, We are sorry to hear that the service you received has not been up to your standard. Speaking to Stephen about your review, it seems that there might have been some communication between both parties which led us to question the integrity of your custom. Despite this, every offer received is put forward to the Vendor. It is up to the Vendor which offer is accepted. What reason they have for accepting the offer is the Vendors prerogative and so we are not obliged to share this. Saying this, I have asked Stephen why this has not been forthcoming and he informed me that you were, in fact, not the highest bidder. Despite the reasons why, I am sorry to hear your offer was rejected, that is unfortunate however not specifically our fault. In regards to the viewings, we apologise if there was some confusion surrounding this. We appreciate you bringing this to our attention. We will certainly use your feedback to improve our services in the future. Sorry we couldn't help you further. Kind regards, Customer Care Team
1/5
GoogleI requested maintenance assistance from Thornley Groves for several issues in my property, including urgent fire safety concerns that legally required action within 24 hours. It has now been a month, and not a single issue has been …
Dear Az, We thank you for taking the time to leave your review and are sorry to note your … More
1/5
GoogleAwful office and impossible to speak to anyone! We were meant to be refunded our deposit 10 days ago but nothing. Tried calling, emailing and even gone into the office however had no help yet. Disgraceful levels of incompetence! If we owed them money they would be chasing it up constantly but when they owe it to us it seems impossible to make contact.
Dear Molly, Firstly, thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback. If you would like to discuss your experience further, please do email us with more information about your property, at complaints@thornleygroves.co.uk. Kind Regards, Customer Care Team
5/5
GoogleHannah has been so helpful and lovely from the first moment. She provided amazing customer service, great communication and prompt solutions to the problems. Thank you!PositiveResponsiveness, Professionalism
Hi La Monica Thank you for rating us 5 stars, we really appreciate it! So great to hear that you've received such a great service from Hannah. Kind regards Customer Care Team
5/5
GoogleI would like to highly commend the hard work of Sarah, Debbie and Cath who all work in the compliance team. They have been a delight to work with over the past year. They are all dedicated and hard working and ensure the smooth running of the compliance department making sure the huge amount of work that passes through the department is dealt with promptly and efficiently for the benefit of the landlord and tenants.PositiveProfessionalism
Hi Gemma Thanks for rating us 5 stars, we really appreciate it! Kind regards Customer Care Team
1/5
Google15 years or renting and without doubt these are the most incompetent and potentially dishonest letting agents we have ever dealt with. I have read reviews on here from landlords claiming that they charge for works not carried out, and confirm from a tenents view this is correct. If you can get through the hours of chasing and being ignored when you report an issue and actually get a contractor to come round and look at your issue you are doing well, until you realise the contractor sent round is not qualified to do the work. For example, after noticing mushrooms growing in the bathrrom (This is a £900 a month newish city centre appt) they sent a plasterer to look for a leak. After 3 months of guessing, blaming us for damp, and turning up with the wrong tools I took part of the bathroom apart and found a leak that had been caused when they sent a previous contractor to look at a broken toilet. He had bent a pipe round and it had been dripping for 6 months. We were in a position of water seeping up through the floor, the place stunk like death and they wrongly diagnosed we were letting water drip off the side of the bath, for 3 months they dug up floors took bath panels off, filled the house with silcon which they left everywhere and eventually after having much of the floor up in one bedroom they found the leak and cured it, so badly it actually caused another leak. They replaced the floor before it was dry as they forgot to bring dehumidiers for 2 weeks, then effected a repair that left a screw poking through the carpet. More visits to fix the work they had already. All in all 4 months to fix a 10 minute leaking cistern and causing damage through the flat. It stinks and we ask to leave our tenancy 5 weeks early as we cannot stand living there... no.. so we moved out anyway, they charged us to have the carpets cleaned the flood had damaged and then after we left replaced them, we went to Tenancy dispute and they lied on the forms so we got charged for the carpets, and we have mounting evidence they they have fraudulently altered the booking out forms so that the electricity used by there contractors when they replaced the carpets and effected the rest of the repairs still outstanding as we got a bill for electricity for the difference from when we left, photoed and turned electricity off, to when the new tenents moved in. I have copies of emails coming out of my ears where I had to complain again and again to come out and not just fix things, but also resend a different contractor to repair the damage done by the previous contractor.. all being charged to the landlord as seperate visits. Even when my partner suffered personal injury due to a contractors carelessness there was not even a sniff of an apology, just a whining fobbing off about its not their fault as it was a contractors mistake. So all in all, as a tenent or a landlord do not ever use this company, they are shoddy in their work, incompetant in organising even the simplest of repairs, take no responsibility for any actions they perform and are not above altering documents to absolve them from blame.
Dear Chris, We are sorry that you felt the service you experienced is only worth 1 star. I have read your commentary in detail and passed on your comments to the Property Management Team. We hope that by doing this we can learn from the events experienced and check exactly what we could have done differently to improve the service. Thank you for taking the time to review us. Kind Regards, Customer Care Team
1/5
GoogleAbsolutely shocking service at Thornley Groves, they do not even deserve one star. Terrible communication throughout the whole tenancy; among other maintenance issues, we were left without access to our post box as they never answered any emails of us telling them we had no key. As well as this, after a bedroom door handle breaking I got locked in my room for two and a half hours as no one answered calls or urgent complaints left on their website (despite it being normal working hours and a weekday). At the end of our tenancy, many emails disputing the charges on our deposit were ignored, and I am currently still waiting for a deposit return that should have been issued months ago. In short - DO NOT USE THIS AGENCY. I wish I'd have paid attention to customer reviews before entering into a contract with Thornley Groves.
Dear Lucy, It is regrettable to hear that we were unable to change your opinion of us during your tenancy. We can't go back in time and correct the issues you faced, however we are determined to resolve the current issue of your deposit. Therefore I have forwarded your complaint to our Customer Relations Manager who will look into this for you and hopefully move the process along so that you can get the undisputed deposit monies back promptly. It would be very helpful if you could pop an email to our complaints department, with your property details on it so that we can locate your record quickly. Please email: complaints@thornleygroves.co.uk. Kind Regards, Customer Care Team
1/5
GoogleThey are the most unreliable, dishonest and deceiving estate agents around. Very poor communication, don't know how to manage themselves let alone properties. A shambolic enterprise and avoid at all costs! Provided a property with broken furniture, it was also dirty yet they claimed it was professionally cleaned. Now they are claiming 'professional cleaning' costs after vacating property with the most minutest of details. They also wrote off some damage highlighted in an inspection but back tracked on this at checkout denying this. I can go on for ever even with the repairs which take well over a month. STAY AWAY FROM THESE THIEVES!
Dear Samsul, We are sorry to hear that your experience with Thornley Groves has been a negative one. It is certainly not our intention to be 'dishonest' or 'deceiving'. We work within strict government legislation and guidelines to make sure that whatever process we conduct, we do so as per the law. Your feedback is however appreciated, and so we will make sure to forward it onto the team. Kind Regards, Customer Care Team
4/5
GoogleI have rented two properties with Thornley Groves in recent years and cannot fault the excellent service provided by the staff who have been excellent, always responding quickly and effectively to any issues I have encountered. Their …
Dear Anthony, Thank you so much for your kind words and for being a loyal tenant with Thornley … More
5/5
GoogleThanks to Sheryl Gregory, Akeem Ffrench, Jade Galtrey Smith! Both of them always give quick responses to your inquiries.
Thanks for leaving us a great review, we really appreciate it! Kind regards Customer Care Team
1/5
GoogleThe worst estate agents you could imagine, complete disregard for property maintenance and impossible to contact. They have repeatedly lied and deceived me and my flatmate into believing they are working on fixing all the broken appliances in my flat when in fact they do nothing to help their tenants. Repeated breach of the tenancy agreement has forced us to seek compensation and may require us to take legal action against Thornley Groves. Avoid these clowns at all cost.
Dear Tom, We are sorry to hear that you have been unhappy with the service provided by Thornley Groves. Your feedback is however appreciated, and so we will make sure to forward it onto the team. If you haven't already, you can actually complain to us directly by emailing complaints@thornleygroves.co.uk where our Customer Care Team will process your complaint as per the internal complaints procedure. Hopefully, that will prevent you having to go through the lengthy court process, as we always try our best to resolve issues amicability. Kind Regards, Customer Care Team
5/5
GoogleI am happy with property manager Michael all the time. I appreciate his effort in communicating with the tenants and different parties.
Dear Daniel, We thank you for leaving your Property Manager Michael based at Vimto Gardens a 5 star review, it is lovely to hear you appreciates his efforts. Kind regards, Customer Care Team
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