Trusted Agent profile · Manchester · Greater Manchester
Verified
★★★★★
471 reviews across 1 platform
The Pod, Worsley Street, Manchester, Greater Manchester, M15 4LD
Thornley Groves's office in Manchester, Greater Manchester, at The Pod, is rated 3.6 out of 5 across 471 reviews on 1 platform, including 471 Google reviews rated 3.6.
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Every review we hold for the Manchester office, from every platform, shown as written. First names only.
5/5
GoogleThank you Leigh for your assistance, excellent communication throughout the process
Dear Sandra, Thank you for rating our Senior Property Manager, Leigh, 5 stars. It is great to hear Leigh communicated so well with you. Kind regards, Customer Care Team
5/5
GoogleWe had an issue and Hannah, one of the property managers dealt with the situation. She was amazingly efficient and responsive! There was no hassle at all and the situation was resolved so quickly! Thank you very much!PositiveResponsiveness, Quality
Hi Jennifer Thanks for the great review, we really appreciate it! We're pleased to hear that Hannah was able to get your issues sorted quickly for you! Kind regards Customer Care Team
5/5
GoogleBought an apartment through Thornley Groves, sales department is really good. Natasha was excellent and went above and beyond to help push the sale through.
Dear Keshan, We thank you for leaving Natasha in our Southern Gateway sales department a 5 star review, it's great to hear she provided such an excellent service. Kind Regards, Customer Service Team
5/5
GoogleI've been dealing with Hannah Whyte for over a year and she's always been friendly, organised, helpful and efficient - all qualities that are appreciated when dealing with tenancy updates.PositiveResponsiveness, Professionalism
Hi Emma Thanks for leaving us and Hannah such a great 5 star review, it's really appreciated! Kind regards Customer Care Team
1/5
GoogleRUBBISH SERVICE. Told us at the last minute that we had documents to sign and all the rest of it even though we requested everything that we needed to be given to us early. This meant our move in date was delayed. Another friend of mine also recently used this service and the exact same thing happened to them. Common theme for bad communication, bad organisation and unprofessionalism. Katie Poole was the person who dealt with the paperwork. Once we got everything sorted though, our landlord was very co-operative and the maintenance team was helpful (Chuck Hau).
1/5
GoogleAn irresponsible and unprofessional letting agent which I wouldn't be bothered to give even a star. They don't deserve it at all. I asked for a replacement of a new key for my mail box 3 weeks ago and talked about the poor ventilation system in my studio apartment. I even emailed to the head manager but all no reply since then. I was forced to ask the concierge receptionist to open up my letterbox every time I need to check the arrival of any important mails. The condensation of my room is high even I had opened up my window door that formed piles of waters on the floors every morning. There were moulds behind the wardrobe which did not clean prior to my move in which widely spread towards the nearby walls and floors. Called them before but all I got from replies were "I will ask somebody to check". But that's did not happen at all. Worst communications and services provided to their customers. They will neither help nor give advice once you received your house keys and returned your property inventory documents back to them. You are on your own as if you were never one of their customers. To students or whoever wanted to rent property unit which under the agreement with Thornley Groves, please avoid otherwise you will end up requesting an amendment to anything and/or complaining to a useless customer service team or letting agents.
1/5
GoogleRUBBISH SERVICE. Told us at the last minute that we had documents to sign and all the rest of it even though we requested everything that we needed to be given to us early. This meant our move in date was delayed. Another friend of mine also recently used this service and the exact same thing happened to them. Common theme for bad communication, bad organisation and unprofessionalism. Katie Poole was the person who dealt with the paperwork. Once we got everything sorted though, our landlord was very co-operative and the maintenance team was helpful (Chuck Hau).
5/5
GoogleI have moved over to Thornly Grove from another estate agent after the original estate agent was bought out. My first thought was "oh god, I will become a number in a portfolio of thousands and will not get any service" but that couldn't have been further from the truth. I was given a handler Leigh Johnson at Vimto Gardens who has gone above and beyond at every stage. If I email her she replies that day, if I call she answers without issue and recently she attended my rented property for an inspection within 48 hours of me asking for this. 5* for Thornly grove 10* for Leigh. Thank youPositiveResponsiveness, Quality, Professionalism, Value
Hi James Thanks for leaving us a great review, we really appreciate it! Kind regards Customer Care Team
1/5
GoogleI would NEVER rent a property through Thornley Grove again! Whilst they took over Carr and Hume a few months before we left the property all of the work that was needed on the property due to damp was only actually instigated when we gave notice to leave (as no one else would have rented the property with the damp and mould issues we had). I have e-mail proof that the refund of the deposit was sent to the accounts team on the 25th August. I chased it up on the 7th September as I had not heard anything, the accounts team were copied in but I had to chase again. Then I finally spoke to the accounts team on Monday 13th September and was told 'WE HAVE RECEIVED YOUR MONEY AND IT WILL BE IN YOUR ACCOUNT TOMORROW'. Today on the 16th Sept I phoned again as I had not received the money when the accounts team told me that I had to logon onto the DPS portal and complete it and that it would take up to 10 days for the money to be returned. For a supposed professional company they are not professional at all and do not do anything on the day that they say.NegativeResponsiveness, Quality, Professionalism
Dear Phill Firstly, thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback. To investigate, we will require further information regarding your tenancy and the issues you've experienced. To proceed, please send an email to us at complaints@thornleygroves.co.uk. Kind regards Customer Care Team
5/5
GoogleI have rented a property with Thornley Groves for the past 5 years. The property manager for my apartment block, is Gabriel Walker of the Vimto Gardens Branch and he has provided me with the best service I could ask for. Gabriel has provided a consistently helpful and supportive service. I have had a few problems with the flat in the past few years in terms of maintenance issues, and Gabriel has always been very prompt in rectifying these and providing help and support to ensure that repairs and damages are fixed quickly. He has great communication, which is not something that I have found a lot from other letting agencies, and has provided a gold standard customer service that I cannot fault. He also facilitated a smooth checkout procedure from the property, which was really helpful. I would recommend the letting agency based on the service provided by Gabriel as property manager, he is an asset to the team at Thornley Groves.PositiveResponsiveness, Professionalism
Good Afternoon Thank you for taking the time to leave Thornley Groves a review. We really appreciate your kind words. Kind regards, Customer Care Team
3/5
GoogleAinsley is a very good property manager. Would recommend thornley groves if you are able to get her to manage your property. The others are not helpful and very bad at replying.
Dear Sean Brown, I am pleased to see that you have clearly been impressed by the service you have received from Ainsley at Thornley Groves. Thank you for taking the time to leave a review on Google. Kind regards, Customer Care Team
5/5
GoogleI want to thank Sheryl Gregory of the Vimto Gardens office for giving the best service as a letting agent that I have ever experienced. I cannot speak highly enough of her work for me as a landlord.
Hi Gary Thanks for the great review, we really appreciate it! Great to hear that you're receiving a superb service from Sheryl in our Property Management Team! Kind regards Customer Care Team
5/5
GoogleI don’t really leave many recommendations but I just had to after my long experience I have had the pleasure of dealing with this company. Highly recommend to anyone!! I have always been dealt with respect, honesty and a genuine interest in your individual needs and problems! They are very professional and it shows which a lot of other businesses are more and more lacking this in this day and age. Responses are quick and problems/issues solved in a timely manner (although there hasn’t been many for me, everything has gone swimmingly).
Dear James, I wanted to say thank you for this review. Reviews such as yours will help others in choosing their agent, so it really is appreciated. Kind regards, Customer Care Team
2/5
GoogleRe: Sale Branch Experience In response to AF who kindly asked me to leave a review on Google about my experience with TG estate. Letting process went nice and smooth, good level of support and communication, great service! Once I was given the keys and moved in, all that has stopped. Very bad property management, no structure, no communication, no support, no faces to answer questions or give me the most basic but important information, such as: the location of the bins, electricity/ energy meters and the access keys. Not in a milion years I would have guessed that the meters are in different places and that the keys to access these are stored in a certain place, out of sight. I have knocked on people's doors to ask this information when it should have been the job of the property manager to go toghter with the tenant through all the key points at the beginning of the tenancy. This is just one example.... I gave two stars rating because I was asked for a review which would help the team to improve so I appreciate this.
Dear Luminita Firstly, thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback. If you would like to discuss your experience further, please do email me, at complaints@thornleygroves.co.uk. Regards Customer Care Team
5/5
GoogleHaving had the worst experience with real estate agents I can honestly say that Hannah Whyte has been so wonderful to me through the process of renting to renewing my contract. Very professional and responsive!PositiveResponsiveness, Professionalism
Hi Hanae Thanks for taking the time to leave a great 5 star review of us and your experience with Hannah. It's much appreciated and great to hear! Kind regards Customer Care Team
5/5
GoogleA recent tenant had vacated my rental property, leaving a fair amount of damage at the house. Katie Garner from TG ensured that everything was put back in order promptly and efficiently, along with guiding me through the legal process of reclaiming any amounts through the deposit scheme. This was done thoroughly and professionally resulting in a successful outcome. Thanks again for all of your help!PositiveResponsiveness, Quality, Professionalism
Hi Nigel Thanks for leaving us and Aimee a great 5 star review, we really appreciate it! We're pleased to hear Aimee could help you get your renewal sorted without a hitch! Kind regards Customer Care Team
5/5
GoogleThe refurbishment of our BTL house in Salford was only possible with the help of Jae Manwaring. He was dilligent, flexible and made the whole process pain-free. Highly recommendPositiveQuality, Professionalism
Dear Osman Thank you for taking the time to leave Thornley Groves a review. We really appreciate your kind words. Kind regards, Customer Care Team
4/5
GoogleOverall my lease with Thornley Groves was satisfactory as my landlord was very good at handling all my repair requests, of course with the help of property manager Leigh Johnson who within the last 3 months of the end of the lease switched to Olivia Knowles . I would like to leave my dissatisfaction with the response in the emails and the return of calls. During all the time of rent I always had to send several emails and call several times for the issues to be resolved. In the case of the check out report it was no different, I waited another 15 days from the delivery of the keys(27/08/2021) until it was resolved. The check out report was carried out on 31/08/2021 and nothing was done until 13/09/2021, the day I was able to talk to Thornley Groves. I sent 3 emails to Olivia without return, I called several times and her phone went straight to voicemail, the property manager's main voicemail is full and it is not possible to leave a message. This is further proof that people try to talk to you and they can't. This needs to improve a lot!!! In the end, On 13/09/2021 I managed to speak on the main phone in the accounts department and the call was transferred to Richard Lowey, who solved the problem.
Dear Marthina Firstly, thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback & are grateful for the 4 Star rating despite your experience! Kind regards, Customer Care Team
5/5
GoogleI would just like to thank Sarah, Debbie and Cath in compliance for their ongoing support, professionalism and integrity, great company to work with. Mike Davies. Lomax’s Gas ServicesPositiveProfessionalism
Hi M Thanks for the great review, we really appreciate it! Kind regards Customer Care Team
5/5
GoogleMy dealings with Thornley Groves has been a positive experience. They are professional, efficient and extremely helpful. Both Hannah Waxman and Hannah Whyte have responded quickly to queries and taken time to explain everything clearly to me
Hi Caroline Thank you so much for taking the time to rate us 5 stars and leaving a great review, it's greatly appreciated. Kind regards Customer Care Team
1/5
Googlei recently arranged some viewings with thornley groves as i am moving to the area. really poor experience as the agent turned up late to the viewing, as he was late we had to view with other people which was just awkward! the person we …
Dear Simon, We apologise for your feedback and regret that your experience viewing one of … More
5/5
GoogleI've dealt with Ainsley Casey in Thornley Groves Customer Service and have to say Ainsley is attentive, easy to work with, follows up and always has your interest at heart
Dear John, Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Ainsley. We really appreciate your kind words. Kind regards, Customer Care Team
5/5
GoogleLeigh Johnson has been great at assisting with the apartment, especially during a pandemic where I needed some flexibility. Managed to extend my contract easily with the landlord through some flexible terms.PositiveQuality, Professionalism, Value
Hi Anmolpreet Thanks for rating us 5 stars, it's great to hear that Leigh was able to help you arrange an extension of your contract for the property. Kind regards Customer Care Team
5/5
GoogleBig Thanks to Abdullah for sorting the issue so quickly. He is a great help as always
Dear Srijan, Thank you for leaving your Property Manager Abdullah based at Vimto Gardens a 5 star review. Abdullah will be pleased to read your comments. Kind regards, Customer Care Team
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Tell us what you need and we'll pass your enquiry to Thornley Groves Manchester City Centre Accounts and up to three other top-rated agents near Manchester.
