Thornley Groves Manchester City Centre Accounts reviews

★★★★★ 5/5

Google

Had an amazing experience with this estate agent (Vimto Gardens). Special thanks to Akeem Ffrench for the speed and professionalism in which he responded to my requests for references. He is an asset to the company. In all Thornley groves is an excellent estate agent.PositiveResponsiveness, Professionalism

Mary · 22 June 2021

★★★★★ 1/5

Google

Impossible to get in contact with them over the phone, they either dial out or hang up the phone on you. Likewise with email, it seems completely random as to whether they will bother to respond to you. Even when we have used their website to contact them, we’ve sometimes never received a response (even when concerning maintenance issues). When it came time to renew our tenancy, we responded MULTIPLE times to their email expressing our desire to renew. However we kept getting email saying we had not yet responded, and they would assume we were not renewing. Eventually managed to receive a reply (after leaving multiple voicemails and emails) from the letting agent, who said that the emails had been sent to a junk mail folder. Overall they just seem very unprofessional and slow to act on anything, besides collecting your rent.

Ben · 12 March 2023

★★★★★ 5/5

Google

Great, swift response and work from Katie Garner. Have been working with Thornley Grove for over 5 years and have found to be good and efficient service, where there are regular prompts for key events such as rental renewals. Process stalls a little if you don't have a personal contact or key people on leave, however, considering covid etc, all acceptable and 5X rating for Katie who quickly solved issues which seemed to be stuck at a critical time!

Suvash · 12 March 2023

★★★★★ 5/5

Google

Thornley Groves has always been my number 1 pick to manage my property. Katie Garner has been my property manager for the past few years and has always found me tenant after tenant. She represents the company impeccably. A wonderful credit to TG.

Roger · 15 September 2021

★★★★★ 4/5

Google

I have faced a number of property issues at the beginning of 2021, all of which have been dealt with efficiently by Leigh at Thornely Groves. Leigh has been approachable and easy to get a hold of, she has dealt with issues quickly.PositiveResponsiveness, Professionalism

Chlo · 22 June 2021

★★★★★ 4/5

Google

From a contractor point of view, who is on board with Thornley Groves. Joe was polite and professional and always available to assist us in the setting up of the account. Thank you Joe for all your help

Wendy · 17 May 2022

★★★★★ 5/5

Google

Renewal of contract was completed professionally with Hannah Whyte, also repairs to the property was reported and dealt with instantly, well done Hannah your a credit to the company. Ian Haslingden.

Mucka · 11 February 2023

★★★★★ 5/5

Google

Again Katie Garner provides great communication and timely rental agreements with ease. Thank you Katie!

S · 20 March 2024

★★★★★ 1/5

Google

Hello… y’all still holding on to my deposit after moving out since 25th September with no reason at all. I have reached out countless times asking and I have been ignored each time. Please refund my deposit. The house was left in good shape and I wonder why my deposit fee is being held. Please do not cheat me of my hard earned money. Kindly do the needful!

Tolulope · 30 November 2023

★★★★★ 5/5

Google

Been doing work for these guys for a few years now , and compared with some other letting agents , Sarah , Debbie , and Cath are a cut above the rest , Very professional at there jobs Thanks Paul Robinson Jenoli ltdPositiveProfessionalism

Paul · 22 June 2021

★★★★★ 1/5

Google

They treat tenants awfully, completely unhelpful if the place develops any real issues. Avoid.

Alexandra · 20 December 2025

★★★★★ 5/5

Google

Jade has been very responsive to my questions. She has reassured me, got back to me fast and had been able to make moving out a smooth transition. Very pleased with her customer service!PositiveResponsiveness, Professionalism

Rosian · 22 June 2022

★★★★★ 5/5

Google

Becky was very helpful and friendly and replied to all my enquiries quickly.

Ellen · 20 March 2024

★★★★★ 5/5

Google

I recently had and issue which has been resolved.Jade Galtery was very helpful and the way she explained me was very friendly. I also want to mention about my property manager Katie Garner she has also been very helpful to me.PositiveResponsiveness

Saima · 22 June 2021

★★★★★ 5/5

Google

Gavin and Natasha were superb, every step of purchasing from them was effortless and the communication was amazing.

Nick · 30 November 2023

★★★★★ 5/5

Google

Karen is such a pleasant lady ,she kept calling if i would be available for the viewings. On getting there she's a good and smart lady .thanks

Odulawa · 31 March 2023

★★★★★ 4/5

Google

Delyce is always cheerful and helpful and brings a great deal of experience with her. She always tries to find solutions that work for everyone to keep things running smoothly. Thanks Delyce!

Clare · 14 September 2022

★★★★★ 5/5

Google

Great service from Thornley Groves when renewing my tenancy. As property manager, Leigh has been helpful, professional and punctual. This made a huge difference, and has helped me to continue living somewhere I love. Thanks Leigh!

Daniel · 13 March 2022

★★★★★ 3/5

Google

As a tenant, I've had a mixed experience with Thornley Groves. Michael Richardson, my property manager, has been very helpful during my tenancy but the agency itself has also been quite slow on getting maintenance issues sorted in the flat. One example of this is them taking 5 months to sort out a repaint of the flat I live in!

Amy · 20 March 2024

★★★★★ 5/5

Google

The service provided by Gabriel Walker was great. He was very responsive both via email and via phone and helped me in solving a few issues with my flat and in negotiating with the landlords.

Mohammed · 17 April 2022

★★★★★ 5/5

Google

Jade Galtrey Smith has assisted in completing our house references for our new property. On both occasions they were done swiftly, and Jade was easily contactable to discuss and always happy to help. Thank you Jade! ⭐️⭐️⭐️⭐️⭐️PositiveResponsiveness, Quality, Professionalism, Value

Samantha · 22 June 2021

★★★★★ 4/5

Google

I was in a property managed by Thornley Groves. The staff are incredibly helpful and quick to respond to queries. I required a reference from them recently and Akeem Ffrench was very quick to provide me with one.

Dinu · 3 October 2021

★★★★★ 1/5

Google

Awful company, unfortunately until tenancy fees are banned, companies like Thornley Groves will milk the situation for all they can. However I can warn any prospective landlords against using them. When I signed up as a tenant they could not even do simple tasks such as transfer my name accurately from one form to another, the itinerary was wrong and they failed to update it when asked. They could not even work out if a date on a statement was within the past 3 months. The previous tenant had a cat which damaged a lot of the furniture. The cat was there when I viewed the property; it clearly states no pets in the lease but it appears they don't even check this. Despite me repeatedly telling them the security intercom was broken they never repaired it in my 18 month tenancy. There was also a severe leak in the property from the flat above which was reported to them but again they did nothing. Fortunately the leak did not continue, but I was still left to live in a damaged property thereafter. They copied me in on correspondence that advised me of market rate rent increases but at the same time advised the landlord of the minimum to accept. I'm not sure if that was a mistake but obviously the tenant will not offer more than the landlord advised minimum. Finally despite moving out months ago they are still providing my contact number to contractors to do repairs on the property. To prospective Tenants, ideally avoid this lot but if you have no choice then ensure you get copies of an accurate itinerary and also document everything yourself in detail. On exit they will charge you £42 admin fee to arrange a cleaner, plus the cost of the cleaning (no matter how clean you leave the place) so better to just hire a company yourself and get proof to state it has been cleaned professionally.

Michael · 9 February 2018

★★★★★ 1/5

Google

Avoid at all costs! They are the worst agents I have ever dealt with as a tenant. I wish I read the reviews before signing a contract with them. Firstly, when we moved into the flat it had not been cleaned, although we were promised by the agent that it would be cleaned professionally. There was still food in the cupboards from the previous tenants, stained toilets, dust throughout. Because it was a Saturday we couldn't contact the agency so we ended up cleaning the flat ourselves. When I spoke to them on Monday, the agent didn't seem surprised and all I got was 'So did you clean or should we send someone now?'... We were good tenants for them as long as we agreed to their requests to increase our rent. But when I didn't accept a second increase in 18 months, they suddenly started accusing us of antisocial behaviour, smoking in the property and every other thing that came to their mind. For two weeks we were contacted every other day by a new staff member of Thornley Groves with different accusations but no proof. When we clarified the issue with one person, someone else would call/email the next day. In the end I threatened them with legal action if this didn't stop and they immediately apologised and blamed the situation on the lack of communication between their departments. Seriously, how difficult is it to manage who does what in a branch of 20-30 people? We decided to move out because of this issue. The icing on the cake is that they claimed the flat had not been cleaned and charged us for professional cleaning. How ironic... But after reading the other comments, it seems this is standard practice for them so don't expect to see your whole deposit back. By this stage I was just glad to be rid of them and I hope to never hear of Thornley Groves again. Use at your own risk, but better to steer clear! Incredibly unprofessional and only after your money.

Raluca · 9 February 2018