Thornley Groves Manchester City Centre Accounts reviews

★★★★★ 5/5

Google

Leigh Johnson (Property Manager) has handled our questions, queries and occasional maintenance issues with speed, courtesy and professionalism. The latest work, to fix a broken toilet flusher, was dealt with and resolved the same day, thanks to Leigh's prompt action. Many Thanks.

Richard · 20 March 2024

★★★★★ 5/5

Google

I've rent an apartment in Sale with them. The process is very smooth and I can check the status via their system which is quite clear and easy to use. They also have property manager to follow up after I move in. My property manager Jennifer is very helpful and responsive. She help our family a lot and we really appreciated for her and all her teammate's work.PositiveResponsiveness, Professionalism

Sun · 25 August 2021

★★★★★ 5/5

Google

First time rent from Thornley Groves. Honestly, the first impression was not really good, my flat has lots of issues and they did not fix them before I moving in. But my property manager Michael Richardson is such a prefissional and nice agent--quick reply, help me solve issues immediately, always in patient. Have to say, he is the best agent I have met in UK, also much better than I met in Australia!

Ziqi · 20 March 2024

★★★★★ 1/5

Google

No accountability They are great and very approachable when you are trying to rent but extremely unresponsive and unreliable when you face any problems in the property - even if it's a safety issue. I do not recommend them.

Ci · 20 December 2025

★★★★★ 5/5

Google

Dan is easy to talk to, communicative and helped us extend our contract with a 6 month break clause for the same monthly payments. He was also happy to say hello (and be barked at) by our little sausage dog. After a small clerical error on our contract he corrected it right away. Would recommend Dan to anyone looking to live in or around Manchester City Centre.

Amy · 28 June 2021

★★★★★ 5/5

Google

Maisie widdas was really supportive through my tenancy. She was always quick to solve any maintenance issues and was very communicative. When we moved out she was very quick to have our deposit back to us. If we ever rent again we will be sure to use Thornley Groves! Thanks again Maisie!!

Chloe · 7 August 2025

★★★★★ 1/5

Google

Don't bother renting with them. The toilet in our main bathroom has broken due to what the plumber described as a completely outdated tank that needs replacing. I've had to pay £198 just to isolate the water to the toilet and have emailed and called constantly with absolutely no response whatsoever. Absolutely useless

Sean · 16 July 2025

★★★★★ 5/5

Google

Hannah Whyte of Thornley Grove dealt with my property for just over a year. She was always quick to get back to me, helped to get the house into good order, brought tenants in almost immediately after work had concluded, and helped to deal with any problems promptly. The fee charged is very reasonable for the service provided.PositiveProfessionalism

Carl · 22 June 2022

★★★★★ 5/5

Google

Great service from Thornley Groves acting quickly to get my property on the market and let. Jordana was easy to reach on her mobile and always in touch with me getting everything in order and organised.

Michelle · 20 March 2024

★★★★★ 5/5

Google

Richard was able to arrange a new washer for me and my family in a timely manner. Richard was polite, friendly and professional ensuring I got a new washer the following week. I can't thank Richard enough for his support on this matter and he is a great example of how to give excellent customer service.PositiveResponsiveness, Professionalism

Nazir · 22 June 2022

★★★★★ 1/5

Google

Woeful company. Every branch I've had to deal with is consistently incompetent across the company. Had the unfortunate experience of Thornley Groves on a number of occasions over the last 20 years. Whether that be as a Tenant, Sales, Landlord, Property management, Case management. The client experience is always awful. If you have the option to, do your business elsewhere.

Phil · 20 March 2025

★★★★★ 5/5

Google

Rented a flat with the agency and had an amazing experience with my property manager Mr Michael Richardson. He is the best. He has been super available, responsive and helpful throughout the all process to help me solve some issues I was dealing with! Thank you Michael!

Valerio · 30 May 2023

★★★★★ 5/5

Google

My property manager Naomi Blake is brilliant! She’s always gone out of her way to answer any questions that I have had. Being a first time renter I have had a million and one questions and she has always been more than happy to help. Any issue that I have had has always been resolved within a good time period. 5 stars for Naomi!

Holly · 24 February 2021

★★★★★ 5/5

Google

Shannon Upton Great service and always very responsive - Shannon Upton is a credit to TG, her knowledge on all things property management really shines through. I would highly recommend that anyone looking to have their property let and managed use Thornely Groves and if you have a chance to deal with Shannon you won't be disappointed! *****PositiveResponsiveness, Quality, Professionalism, Value

Nathan · 25 August 2021

★★★★★ 1/5

Google

Very unhappy with the service. First of all, when I signed the contract they didn’t inform me that the building would be on works for over an year, so 1 month after signing I couldn’t open the windows + the views were covered for the full year of the rent. Then, when asking to fix something they took months to fix it. While handling the renewal of the contract I was willing to renew it (due to the crisis situation of flat offers) they tried to complicate things, long time to reply, no clear answers at just 3 weeks to the end of the contract so I had to leave. I am very unhappy with Kate Garner estate agent, her attitude during the full year was horrible to us, she just didn’t care. The email answers sometimes I found them very rude and unprofessional. Because of the flat situation I had anxiety. I would never recommend this agency.

Marina · 20 March 2024

★★★★★ 5/5

Google

Big thanks to Hannah W for being so efficient and helping me and my flatmates get our deposits returned to us! It’s really appreciated - she was great and responded fast :)

Aimee · 20 March 2024

★★★★★ 1/5

Google

Absolutely atrocious service. My property manager Abdullah Hassan(avoid him at all costs!)has been ignoring my multiple calls and emails for 2 months now besides 2 pointless replies via repairs portal(which I also only got after chasing them through multiple channels, last one being my landlord directly) I am waiting on repairs landlord had approved ages ago which are just being ignored by the same prop manager. A senior manager from this place promised me a callback to discuss these issues since this past Tuesday, you can guess yourself how that is going. Nobody in their office will pick up a phone. A request I had also sent through their website over a month ago has also been ignored. Worst city centre agent I have ever known. 1 star is simply too kind.

Vaiva · 20 March 2024

★★★★★ 1/5

Google

To test this one star review, try calling them. Do you get an answer? No. You get an answerphone, every single time. My mum had the misfortune to use them, and they are the laziest and most useless estate agents on the planet. None of them do anything. Try getting them to do anything and it will take them months if not years. We will be taking legal action against them and changing estate agents. They are less like a company and more like a scam.

David · 20 March 2024

★★★★★ 5/5

Google

We have been renting through Thornley Groves for nearly 1 years. Recently our tenancy was taken over by Lucy Clegg. She has been an absolute star. She has gone above and beyond to help us arrange repairs at the property which were unattended for quite a while. She even helped us renew our tenancy agreement. Whenever we asked her for anything, we get a response the same day. She was friendly, professional and the most diligent property manager we have ever dealt with.

Syed · 20 March 2024

★★★★★ 1/5

Google

The most dishonest company I have ever dealt with, one of their Directors is also a Director/Shareholder at the cleaning company they use for end of tenancy cleaning without disclosing it, charging whatever they want at the loss of either the tenant or the landlord, somehow they don't think there is an issue of conflict of interest 🤣🤣 …

Haedar · 29 July 2021

★★★★★ 5/5

Google

A big thank you to Katie Garner at Thornley Groves for her helpful and timely responses at all times. Her approach has always been friendly, attentive and informative in all matters.

Andrew · 20 March 2024

★★★★★ 5/5

Google

I have just used Thornley Groves to sell a flat in Salford, while I have been 200 miles away and unable to attend. This involved the end of a tenancy and furniture removals all of which were handled for me. This also being a tower block, with all the challenges of access, was not straight forward. It went very smoothly and nothing appeared to be too much trouble for Stuart Daniels and Natasha Conway. I am very grateful indeed.

John · 20 March 2024

★★★★★ 5/5

Google

Great fully-managed service, dealing with issues promptly. Property Manager Michael Richardson was fully committed to ensuring smooth tenancy change overs and making sure I was happy with the service

Michael · 20 March 2024

★★★★★ 5/5

Google

I am a landlord and have been looked after by Catherine Townley for several years now. The service she has provided has been first class. Cath is approachable, friendly and attentive and acts upon my instructions and requirements extremely effectively, keeping me fully informed regularly throughout. I can’t recommend her highly enough. Thank youPositiveResponsiveness, Quality, Professionalism, Value

Louise · 22 June 2021