Thornley Groves Manchester City Centre Accounts reviews

★★★★★ 5/5

Google

Excellent service by the thornley groves team. Especially Penny she was very quick with responses. After handing keys over our apartment was reviewed within a day and deposit process very fast thank you to the agent. Exceptionally happy with the service and will definitely use thornley groves in the future. Thank you for all your help!PositiveResponsiveness, Professionalism

Sis · 22 June 2021

★★★★★ 1/5

Google

Dealing with Thornley Groves has been a nightmare. If you are a landlord or a tenant, stay far away.

Meg · 6 March 2026

★★★★★ 5/5

Google

James Callaghan is an exceptional property manager. His attention to detail and customer service ensured my property was re-let quickly and ready for the new tenants who were relocating to the area and delighted with the service. James is extremely helpful and professional at all times. I would have no hesitation in recommending James. 10/10

Angela · 22 September 2021

★★★★★ 2/5

Google

Tried to take way too much off my deposit at the end claiming cleaning charges that were ludicrous. Make sure you document everything and take pictures of the state of the house as you leave it. Got most of my deposit back through the protection scheme, adding £500 to my re-imburesemet.

Josh · 20 March 2025

★★★★★ 5/5

Google

First time dealing with Thornley Groves Swinton since they took over Carr and Hume. Really good experience all round. Naomi is great. We renewed our contract but had a few concerns and it was dealt with in a timely, professional and friendly way.PositiveResponsiveness, Quality, Professionalism, Value

Karin · 22 June 2022

★★★★★ 5/5

Google

Great letting agents - been with Thornley for years and never had any problems. Becky has been great with the re-let - thoroughly recommend.

Osman · 20 March 2024

★★★★★ 5/5

Google

I called asking for viewing and they were nice to schedule all 3 one followed by the other on a Saturday, which helped us a lot!! Kelly McDermott was super lovely showing us these 3 houses, very nice experience! Thank you Kelly!

Lucas · 13 November 2022

★★★★★ 5/5

Google

Received excellent help from Richard Lowey regarding the renewal and roll-over for my current rental. Very quick and responsive service, all concerns addressed and pleasant to deal with. Would thoroughly recommend this agent, especially Richard who has been supremely helpful. Top notch service!PositiveResponsiveness, Quality, Professionalism

David · 22 June 2022

★★★★★ 5/5

Google

Lulu has been super helpful and attentive, really great service and I feel I’m in good hands with her - thank you, Lulu!

Lydia · 20 March 2024

★★★★★ 1/5

Google

Very unhappy with the service. First of all, when I signed the contract they didn’t inform me that the building would be on works for over an year, so 1 month after signing I couldn’t open the windows + the views were covered for the full year of the rent. Then, when asking to fix something they took months to fix it. While handling the renewal of the contract I was willing to renew it (due to the crisis situation of flat offers) they tried to complicate things, long time to reply, no clear answers at just 3 weeks to the end of the contract so I had to leave. I am very unhappy with Kate Garner estate agent, her attitude during the full year was horrible to us, she just didn’t care. The email answers sometimes I found them very rude and unprofessional. Because of the flat situation I had anxiety. I would never recommend this agency.

Marina · 20 August 2023

★★★★★ 5/5

Google

Good management good service. Ciaran Callaghan has been a brilliant property manager to one of my properties so far. He is very responsive (great speedy communication) and very thorough in his reports. I am hoping to move other properties under his management.

Sue · 14 September 2022

★★★★★ 5/5

Google

I've recently moved into a flat managed by Thornley Groves, and it has been a very smooth experience. There have been a couple of teething problems e.g. required repairs in the flat, but Abdullah has resolved any issues quickly and professionally. The only issues I've struggled to resolve have been those which my building management company (entirely separate to Thornley Groves) are responsible for, but Abdullah has also helped advise on who needs to be contacted for which issues, which has been very helpful.

Abigail · 29 June 2023

★★★★★ 5/5

Google

I have been with Thornley Groves since my arrival in the UK, already 14 years ago and , so far, I have never been disappointed by their professional service . Over the years they have never let me down but helped me out with immediate and effective action especially when it was impossible to get in touch with the landlord and his management team. I really can not thank you all enough for letting me going back to normal in a short amount of time and letting me enjoy again the rest of my tenancy time. Victor Saca, my actual property manager , has been very supporting, professional and helpful in getting in touch with the landlord and his management team, in the past two months that have been very stressful and frustrating for me . He has permitted some sort of communication with them to happen. His patience has been endless, his support and professionalism even further. Unfortunately the problems I am having at the flat are still not resolved but the fact to have such a competent and reliable person willing to help me out, gives me hope they will be resolved very soon . Thank you all a millions time for being there and for what you do on a daily basis. Daniela

Daniela · 29 June 2023

★★★★★ 5/5

Google

I had the pleasure of working with an exceptional housing agent Abdullah Hussain​, who swiftly resolved my house issues and negotiated a fair rent deal with the landlord. His responsiveness and professionalism made a significant impact on my housing experience. He addressed my concerns promptly and displayed expert negotiation skills to secure a rental agreement that met my needs. His transparent communication and friendly demeanour were outstanding. I highly recommend him for their exceptional service and dedication to client satisfaction.

Saloni · 29 June 2023

★★★★★ 5/5

Google

Had an issue with the water boiler. I worked with James on the Grey team - absolutely A+ customer service. Quick and efficient in arranging for works and secured a good price for the work. Kept me informed and ensured it was completed quickly. Couldn't recommend highly enough.PositiveResponsiveness, Professionalism

Adam · 22 June 2021

★★★★★ 5/5

Google

My first experience purchasing a flat with Thornley Groves. Would highly recommend, very helpful and responsive- Jae made sure to communicate everything thoroughly with me and answer all queries promptly. Thanks Jae and team :).

Sammie- · 31 March 2023

★★★★★ 5/5

Google

I recently had an issue at a rental property managed by Thornley Groves . This was dealt with efficiently and competently by Ciaran Callaghan - Ciaran was helpful responsive and importantly proactive in assisting with this matter . Excellent service!

Jackie · 14 September 2022

★★★★★ 2/5

Google

Service had been good for several years but recent experience was awful - had a phone call asking me if I was happy to approve costs of between £1800 (repair) to £3200 (new boiler) on the spot on the basis of one quote. Had no interest in getting another quote despite my requests. The next day told me that a 2nd contractor had quoted exactly the same amount? I then did my own ringing around and got a new boiler installed at considerably less cost.

Michelle · 30 May 2023

★★★★★ 5/5

Google

Hannah took over my case after my previous agent left the company a few months ago. She has been very responsive and is always willing to help sort things out patiently and quickly 😊 …

OW · 11 February 2023

★★★★★ 5/5

Google

I had to speak to Jade regarding an issue regarding a Niceic report which was dealt with immediately and very professional by herself. Would definitely recommend Jade to any property management company who requires property management to be catered for in a professional manner.PositiveResponsiveness, Quality, Professionalism, Value

Simon · 22 June 2021

★★★★★ 3/5

Google

I’ve been renting with Thornley groves since July. It’s been a mixed bag. When we moved in we had a number of issues and they have slowly been addressed. They have been good with responses to emergency repairs e.g a window not closing or no water. I’ve been in contact with our property manager over the last month trying to get a set of repairs (which have been needed since we moved in) approved by the landlord, and it has taken some time but the property managers communication with me has been good throughout. As tenants I think you just need to be proactive and keep in regular contact with your property manager and they will eventually get things sorted for you.

Lucy · 30 April 2023

★★★★★ 4/5

Google

The staff at Thornley are very helpful an polite especially Kelly who we met at a house viewing in m6 area very happy with the wonderful service they gave us a very pleasant experience

Nargis · 27 February 2023

★★★★★ 5/5

Google

Gavin and Natasha were superb, every step of purchasing from them was effortless and the communication was amazing.

N · 20 March 2024

★★★★★ 1/5

Google

do not care about their tenants, never answer any emails or phone calls then message you that your rent is overdue when you just payed all of it in bulk till the end of the tenancy 👍 …

Oliwia · 20 May 2025