2/5
Googlepoor service from one particular female member of staff
Trusted Agent profile · Manchester, Greater Manchester
Verified
Thornley Groves Manchester City Centre Accounts reviews
★★★★★
471 reviews across 1 platform
The Pod, Worsley Street, Manchester, Greater Manchester, M15 4LD
Thornley Groves's office in Manchester, Greater Manchester, at The Pod, is rated 3.6 out of 5 across 471 reviews on 1 platform, including 471 Google reviews rated 3.6.
Reviews
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
Google1/5
Googleno help with repairs
1/5
GoogleNot impressed with either their service or communication
1/5
GoogleHorrible agency. Avoid
1/5
Google>> Seriously Avoid, Terrible Experience <<
1/5
GoogleAwful company, terrible communication. Would not recommend.
1/5
GoogleAwful customer service, Awful efficiency.
1/5
GoogleVery unorganised and very unprofessional.
1/5
GoogleRating only, no written review.
Agent replied · 30 December 2023
Dear Mohamed, We are sorry to receive your one star review. We can not reply as you have left no commentary. Kind regards, Customer Care Team
1/5
GoogleRating only, no written review.
Agent replied · 24 March 2024
Dear Sina, We are sorry to receive your one star review, but as you have left no comments … More
4/5
GoogleRating only, no written review.
Agent replied · 1 March 2024
Dear Rofaida, We thank you for taking the time to leave us a review. … More
5/5
GoogleRating only, no written review.
Agent replied
Dear Shane, I’m very pleased to see that you have clearly been impressed by the overall service you have received from Thornley Groves. Kind regards, Customer Care Team
5/5
GoogleRating only, no written review.
Agent replied · 30 December 2023
Dear Vinnie, I’m very pleased to see that you have clearly been impressed by the overall service you have received from Thornley Groves. Thank you for taking the time to leave a review on Google. Kind regards, Customer Care Team
1/5
GoogleRating only, no written review.
Agent replied
Dear Aanas, We're sorry that you feel your experience was only worth 1 star. We take on all feedback so that we can improve our services going forward so please get in touch if you would like to leave further feedback. Kind regards, Customer Care Team
1/5
GoogleRating only, no written review.
Agent replied
Dear Aanas, We're sorry that you feel your experience was only worth 1 star. We take on all feedback so that we can improve our services going forward so please get in touch if you would like to leave further feedback. Kind regards, Customer Care Team
1/5
GoogleRating only, no written review.
Agent replied · 26 October 2024
Dear Milana Firstly, thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback. To investigate, we will require further information, you can send an email to us at complaints@thornleygroves.co.uk. Kind regards Customer Care Team
3/5
GoogleRating only, no written review.
Agent replied
Dear Carl, We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. We are very pleased to see that you have clearly been impressed by the overall service you have received from Thornley Groves. Kind regards, Customer Care Team
5/5
GoogleRating only, no written review.
Agent replied
Dear Isabel, I am pleased to see that you have clearly been impressed by the service you have received at Thornley Groves. Thank you for taking the time to leave a review on Google. Kind regards, Customer Care Team
5/5
GoogleRating only, no written review.
Agent replied
Dear Vinnie, I’m very pleased to see that you have clearly been impressed by the overall service you have received from Thornley Groves. Thank you for taking the time to leave a review on Google. Kind regards, Customer Care Team
1/5
GoogleRating only, no written review.
Agent replied
Dear Milana Firstly, thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback. To investigate, we will require further information, you can send an email to us at complaints@thornleygroves.co.uk. Kind regards Customer Care Team
1/5
GoogleRating only, no written review.
Agent replied
Dear Louis Firstly, thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback. To investigate, we will require further information regarding your tenancy and the issues you've experienced. To proceed, please send an email to us at complaints@thornleygroves.co.uk. Kind regards Customer Care Team
4/5
GoogleRating only, no written review.
Agent replied
Dear James, I wanted to say thank you for this review. Reviews such as yours will help others in choosing their agent, so it really is appreciated. Kind regards, Customer Care Team
5/5
GoogleRating only, no written review.
Agent replied
Dear Jessica, Thank you for leaving Thornley Groves a 5* review. We are happy to see that Sophie your experience with us 5 star! Best Regards, Customer Care Team
5/5
GoogleRating only, no written review.
Agent replied
Thanks for leaving us a great review, we really appreciate it! Kind regards Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Thornley Groves Manchester City Centre Accounts
How many reviews does Thornley Groves Manchester City Centre Accounts have?
Thornley Groves's Manchester office has 471 reviews across 1 platform: 471 on Google.
What is Thornley Groves Manchester City Centre Accounts's rating?
Thornley Groves Manchester City Centre Accounts is rated 3.6 out of 5 across all 471 reviews, and 3.6 out of 5 on Google from 471 reviews.
Where is Thornley Groves's Manchester office?
Thornley Groves Manchester City Centre Accounts, The Pod, Worsley Street, Manchester, Greater Manchester, M15 4LD.
