Trusted Agent profile · Manchester
★★★★★
462 reviews across 2 platforms
Jactin House, 24 Hood Street, Ancoats Urban Village, Manchester, M4 6WX
Northern Group's office in Manchester, at Jactin House, is rated 4.7 out of 5 across 462 reviews on two platforms, including 452 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Northern Group, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
1/5
GoogleI have called the agency for a viewing for a property that I'm interested. My viewing enquiry kept changing due to current tenants availability. When I check on the website it was under offer already. I did not know there will be viewing … More
Hi Jessica, Thank you for taking the time to leave a review and we are sorry to see it's not … More
5/5
GoogleCharlotte and the team at Northern Group have been super helpful during the application and moving in process for my new rental property. I've had no issues renting from the Northern Group and would be happy to recommend them to my friends and family.
Hi Eve, thank you for your kind words. It is great to hear that Charlotte and the team has made a good impression. I will be sure to pass your feedback onto them! Thanks again for sharing your experience of Northern Group with others.
5/5
GoogleMy friends and I rented a warehouse unit through Northern Group and Adam was extremely helpful. Very personable and reliable, and helped to make it a quick process so we could get the keys as soon as possible! Would highly recommend!
Hi Lewis, thank you for your kind words. It is great to hear that Adam and the team have made a good impression. I will pass your feedback on. Thanks again for sharing your experience of Northern Group with others.
1/5
GoogleGreat experience until the end of the tenancy. However, it has taken 1 month (and counting to get our deposit back). Additionally, the landlord is charging over £80 to change 2 lightbulbs which were forgotten at the end of tenancy. They cannot even evidence these costs through an invoice. Essentially, holding you to ransom as they know that most individuals don’t want to go through the deposit dispute resolution service. Word of warning, they increased the rent in our flat (an existing tenant) by 25%. Never had any sympathy for our concerns.
Hi Jamie, Thank you for taking the time to leave a review and we are sorry to see it's not a better one. We just wanted to address some of your points raised, as we believe that this review is an unfair reflection of the service that we provided at the end of your tenancy. At the point that your notice was served to vacate the property, we provided you both with an end-of-tenancy guide, and cleaning checklist, which clearly outline the tenant's responsibilities at checkout. This was sent via email and again in our follow up last month, and you will note that replacing bulbs and cooker hood filter paper is included in these documents. At the pre-check-inspection, which we complete to assess the condition of the apartment and allow tenants to ask any questions they may have about the checkout procedure, we offered to change the light in the ensuite bathroom on your behalf due to the nature of the fitting, which you pointed out as being a point of concern. None of the replacement lights that were charged from the deposit were mentioned by you at this point. Therefore, we believe it is fair to expect a maintenance operative to attend to carry out these three jobs in readiness for a new tenant to occupy and their minimum fee was billed for the works, which also included the cooker hood filter paper and labour. As our maintenance operatives are employed directly by the Northern Group, we are not able to provide invoices for their services, and the call-out fee that we have charged you is standard across all tenancies and is also the minimum amount that we can charge for this work. We did, however, offer to provide receipts for the bulbs and filter paper that were required, however, this offer was not responded to. With regards to the deposit, this was ready to be released 10 working days following the end of the tenancy, as your checkout date was 26/03/2024, and the costs were provided to you on 11/04/2024. The delays that have occurred since this point have been due to your challenge of the costs provided, and your decision to raise this as a dispute with the Deposit Protection Scheme, which you are well within your right to do, however, funds can’t be released during this process as it is now with the external third-party mediator. Considering the above, we are sorry you feel like you shouldn't have been charged for the services discussed, however we did everything outlined in our meetings and have charged the minimum amounts possible for the works. Should you have any further questions please let your Property Manager know. Best Wishes, The Northern Group Team
5/5
GoogleThank you very much for providing this excellent service. The engineer arrived and did everything necessary to replace the oven fan. He also gave me valuable instructions on how to use the dishwasher and the benefit of using hot water to prevent any blockage in the water drain. His work was outstanding and deserves all the appreciation and respect. I would like to express my deep gratitude to you for your efforts to ensure the comfort of the residents. You deserve all the thanks and appreciation, and I am proud to deal with you. I will recommend all my friends to cooperate with you. Thank you from the bottom of my heart.
Hi Ahmed, thank you so much for the excellent feedback, it's great to hear our engineer provided such an outstanding service and you would recommend us to you friends. :)
5/5
GoogleI would like to thank Chloe and the team at Northampton Group who have been amazing in helping and securing the perfect apartment for my daughter. I wouldn’t hesitate to recommend the Northern Group to friends and family. Amazing. Thank you so much
Hi David, thank you for your kind words. It is great to hear that Chloe and the team has made a good impression. I will be sure to pass on the feedback! Thanks again for sharing your experience of Northern Group with others.
5/5
GoogleI recently moved to a NG apartment and they replied to my request fast, sorting out some issues I had with the new appliances. Thank you, Sophia.
We're happy to hear that Sophia was able to support you with your enquiries before you moved into your new home.
5/5
GoogleI have had a good experience with Northern group team so far - managing our property in Manchester. Big s/o to Chloe and Caitlin plus everyone working behind the scene for the professional service and advice throughout the search of … More
Thank you so much for your kind words Runako! We’re really glad to hear you’ve had a great experience with the Northern Group team. Chloe, Caitlin, and everyone behind the scenes will be thrilled to know their efforts made a difference. We truly appreciate your recommendation and look forward to continuing to support you with your property in Manchester!
5/5
GoogleChloe was really helpful with our viewings and great communication throughout! Had a lot of trouble with other landlords / agents with last minute cancellations after travelling across the country and not being told but was great!
We really appreciate the kind words about Chloe and your experience with Northern Group. We're pleased we were able to help and thanks again for sharing your experience of Northern Group with others.
5/5
GoogleAdam has been absolutely fantastic from day one, super friendly and nothing is to much trouble. Would highly recommend this group to anyone who is looking for a property in Manchester.
Hi Nicholas, thank you for the 5 star review, we're happy to hear you would highly recommend Northern Group and of your fantastic experience with Adam :)
2/5
GoogleCurrently staying in the Ice plant apartment complex (2nd year), and things have gotten progressively worse over the course of the duration. Poor / Lazy communication, from the team with standards having dropped within facilities maintenance/ management. Here are some photos of the apartment that I moved into on day 1… Not clean at all… Disappointing considering all the positive reviews… on a positive, the parking is secure and the lift rarely fails and is fixed promptly, should something happen.
Hi Luis, Thank you for taking the time to leave us a review and we're sorry to see it's not a better one. We apologies if we have not met our usual expectations on this occasion, we actively work with tenants to manage these situations to ensure we are delivering the service expected of us. We value you as a tenant who has lived with us for a number of years, so please do get in touch with us directly so we can discuss this further. Best Wishes, Northern Group
5/5
GoogleI found the Northern Group extremely efficient and personable when dealing with my tenancy. Speedy response, clear instructions and reassuring customer service. Everyone I dealt with made me feel they had the tenants' needs at the forefront (especially Adam!)
Hi Deborah, thank you for your kind words. It is great to hear that Adam and the team has made a good impression. I will pass your feedback onto Adam. Thanks again for sharing your experience of Northern Group with others.
5/5
GoogleEmily and Caitlin have been a pleasure to work with and they have made my life as a landlord so much easier. They communicated clearly throughout the whole process and I know my property is in good hands being managed by Northerngroup.
Hi Rebecca! Thank you for sharing your feedback! We’re so pleased to hear Emily and Caitlin have been a pleasure to work with and that they’ve made managing your property easier. It’s great to know you feel confident having Northern Group look after it.
2/5
GoogleCurrently staying in the Ice plant apartment complex (2nd year), and things have gotten progressively worse over the course of the duration. Poor / Lazy communication, from the team with standards having dropped within facilities maintenance/ management. Here are some photos of the apartment that I moved into on day 1… Not clean at all… Disappointing considering all the positive reviews… on a positive, the parking is secure and the lift rarely fails and is fixed promptly, should something happen.
Hi Luis, Thank you for taking the time to leave us a review and we're sorry to see it's not a better one. We apologies if we have not met our usual expectations on this occasion, we actively work with tenants to manage these situations to ensure we are delivering the service expected of us. We value you as a tenant who has lived with us for a number of years, so please do get in touch with us directly so we can discuss this further. Best Wishes, Northern Group
5/5
GoogleI’ve had a really great experience with the Northern Group - from the moment I inquired about securing the property to moving in and renting with them, the entire process has been smooth and efficient. Thank you especially to Charlotte, who has been friendly, very responsive, and helpful whenever I had questions or needed to address anything about the apartment. As well, maintenance and fixes from James have been delivered efficiently whilst being friendly and helpful throughout. I would highly recommend them to anyone searching for a new property.
Hi Peter, thank you for your kind words. It is great to hear that Charlotte has made a good impression. I will pass your feedback onto Charlotte. Thanks again for sharing your experience of Northern Group with others.
1/5
GoogleBEWARE I have been a tenant in Flint Glass Wharf since 2017, but the situation with new management in the last 2 years became dire. Despite forcing us to agree to a significant rent increase with no notice last year (30%),and to conduct needed maintenance in the property in exchange, NGM failed to address critical issues in our apartment, including severe humidity, water seepage, and structural damage. Despite reporting roof water seepage in December 2023, no action was taken. As conditions worsened, we sought to vacate the property early due to safety concerns, but NGM refused, demanding a £600 remarketing fee and full rent until a new tenant is found. Attached pictures of the conditions we have to endure and for what we have been paying full rent: roof patch with water leak when heavy rain, humidity in the corners with mold growth and a non functional shower. Also in possession of a video where water droplets can be seen falling from the roof but unable to load in google reviews. They also have a high staff rotation, in the last year there has been 3 different property managers, so issues reported previously are forgotten.
Hi Juan, Thank you for taking the time to leave a review and we’re sorry to see it’s not a better one. We value you as a tenant and are sorry you are unhappy with your later experience, after a substantial amount of time living with us. In reference to your rental increase, market rents have increased at a quicker rate than in previous years. This is consistent not only in the local area but for the majority of Manchester and nationally. Due to these market increases we review the rents our long standing tenants are paying and maintain this below market rate. Regarding the roof leak you flagged with us in December 2023, we have been progressing with external contractors ahead of the work taking place. Whilst the works haven’t yet been completed, we must highlight that it is a major repair that requires comprehensive quotations and consideration to ensure that it is successful and long lasting. We are truly sorry to hear that you feel we haven’t actioned the roof repairs in a sufficient timeframe, however, please be assured that we are working with external contractors to get this resolved as quickly as possible. We will keep in touch with you directly regarding the ongoing works. Best Wishes, Northern Group
5/5
GoogleJames was fantastic in handling maintenance issues in my flat. Quick and efficient, he fixed everything needed and explained the process clearly. He was very friendly and made the whole experience very pleasant
We're so pleased to hear that James was able to fix everything so quickly for you. Thanks again for sharing your experience of Northern Group with others.
1/5
GoogleHad multiple bad experiences last year with multiple members of staff, previous review was removed so I'll just say avoid.
Hi Stephen, We’re sorry to read your review and disappointed to hear that you were unhappy … More
5/5
GoogleThe property manager, Pagie, has been extremely helpful and responsive throughout my moving-in process and with any maintenance requests since. She always replies quickly and gets things sorted without delay. Highly recommend her and the team, 100%!
Thank you so much for your wonderful feedback Yaowen! We’re thrilled to hear that Paige has been so helpful and responsive throughout your move-in process and beyond. We’ll be sure to pass along your kind words to her and the team.
5/5
GoogleJames Chadwick recently attended our property to fix an issue with our radiator. He turned up on time, was really polite and managed to resolve the issue in less than 10 minutes! Thanks James!
Thank you for the great review about James. We will be sure to pass this positive feedback onto him and we thank you again for sharing your experience of Northern Group with others.
5/5
GoogleA massive thank you to Chloe and Sophia from The Northern Group for helping me and my friend find a place to live and answering all our questions!
5/5
GoogleWe came across Northern Group during our Rightmove search for a place to live. Caitlin Pritchard, a lovely lady, showed us a house that would fit our needs and budget the most. She was very informative and helpful so that the whole process has been as easy as cutting through butter. Adam Burne has also been very assistive and we really had not imagined that we could sort renting a house this fast. Every step is well established and documented, and the procedure is run by intelligent software so that everything is handled online. I do not know whether this is a common practice in UK, but one thing for sure that Northern Group is ahead of the curve!
Thank you for taking the time to leave us a review about your experience with Northern Group. We are so pleased to hear that Caitlin and Adam were able to support you in your search for a new home, and make the whole process smooth sailing for you. Thank you again for taking the time to share your experiences online and we wish you all the best in your new home.
5/5
GoogleJames Chadwich attended today to look at the broken radiator, he was super friendly and got straight the job, did amazing despite having to work in smaller space and was overall excellent and fully explained the issue and how it will be resolved. Great guy James attended again to carry out more work and was so much help! He showed me how things worked and what he had done which was super helpful and nice to say, always a pleasure and does an amazing job, to the highest standard
Thank you for the kind words, we will be sure to pass this praise onto James and we're pleased to see he was able to help you with any issues in your apartment. Thanks again for sharing your experience of Northern Group with others.
5/5
GoogleChloe was amazing and the process was quick and easy from taken the property off the mark and the people are nice and easy going. Would recommend to anyone
Hi Oliver, thanks very much for your feedback, great to hear Chloe was amazing and the process was quick and easy for you :)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Northern Group's Manchester office has 462 reviews across two platforms: 452 on Google, 10 on Trustpilot.
Northern Group Manchester is rated 4.7 out of 5 across all 462 reviews, and 4.7 out of 5 on Google from 452 reviews.
Yes. In The Trusted Agent 2026 awards: Northern Group, Manchester won Platinum.
Northern Group Manchester, Jactin House, 24 Hood Street, Ancoats Urban Village, Manchester, M4 6WX.
