Every review we hold for the Manchester office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleNorthern Group Manchester have been exceptional in marketing, letting, and managing my 6-unit block of 2-bedroom apartments over the past few months. Their team is proactive, professional, and consistently communicative, every unit was … More
Jordan · 9 October 2025
Agent replied · 26 October 2025
Thank you so much for your wonderful feedback! We’re delighted to hear that you’ve had such a positive experience with our team. It’s great to know our proactive approach and communication have made managing your 6-unit block smooth and straightforward. We truly appreciate your trust in Northern Group and your recommendation, we look forward to continuing our partnership!
★★★★★ 5/5
GoogleHelen has been super helpful from the off, and always responds to my emails within an hour or 2. She has made the process of moving much easier, provided us with lots of support and is very friendly. Thank you!
Lizzie · 22 June 2023
Agent replied · 21 June 2024
Hello Lizzie! Thank you so much for your 5 star review and honourable mention of Helen! We will be sure to pass this information on!
★★★★★ 5/5
GoogleKatie has been so helpful, ever since I moved into the ice plant she has been super quick and informative and helpful in person and over email with any queries I may have. She goes above and beyond and I can’t thank her enough for all her help 😀 …
Mara · 22 June 2022
Agent replied · 21 June 2024
Hi Mara, thank you very much for taking the time to write such a great review. It is lovely to hear that Katie made a good impression so thank you for sharing with others. Thanks again from all of the team at Northern Group.
★★★★★ 5/5
GoogleJames was really efficient, did a great job of the work, was super friendly and chatty and left the place clean and tidy with no mess! Highly recommend!
Ewan · 23 March 2024
Agent replied · 21 June 2024
Glad to hear it Ewan! Thanks for the feedback, we'll let James know :)
★★★★★ 5/5
GoogleI recently had the pleasure of working with Irene Balazs at the Northern Group, and I must say, her professionalism and dedication were beyond impressive. As an intermediary for a friend who is not fluent in English, I found Irene to be exceptionally accommodating and patient throughout the entire rental and referencing process. She was always ready to clarify and assist, making the entire journey from initial discussions to the final payment seamless and stress-free. Her attention to detail and willingness to go the extra mile, especially in communicating complex information in an accessible manner, were truly commendable. Irene's approach not only helped us secure the property but also left us with a deep sense of gratitude and respect for her exemplary customer service. Highly recommend her services to anyone looking for a smooth and supportive property rental experience."
Wayil · 24 December 2023
Agent replied · 21 June 2024
Hi Wayil, thank you for your kind words. It is great to hear that Irene has made a good impression. I will pass your feedback to Irene. Thanks again for sharing your experience of Northern Group with others.
★★★★★ 5/5
GoogleNorthern Group were incredibly helpful with helping us to get a flat and have been great the whole way through. Tomas has been particularly brilliant as he always answers our many questions and is there to help whenever needed!
Marcus · 22 June 2023
Agent replied · 21 June 2024
Hello Marcus! Thank you for your 5* review! I'm so glad your experience finding a new home has been positive for you - I will be sure to pass on this great feedback to Tomas. Thank you again for sharing this.
★★★★★ 5/5
GoogleHad a great experience with Chloe, who has been very helpful and lovely throughout the process
Rachel · 19 March 2026
Agent replied · 16 April 2026
Thank you for your lovely review! We're so pleased to hear that you have had a great experience.
Chloe will be delighted to know to was helpful and made the process a positive one for you.
★★★★★ 5/5
GoogleSophie was absolutely incredible in sorting out our flat. Quick responses and really went the extra mile with any needs we had to get it sorted. Very grateful she was the one who looked after us. Would recommend.
Megan · 22 June 2023
Agent replied · 21 June 2024
Hello Megan! Thank you for such a lovely review. We are so glad Sophie helped make your move in run as smooth as possible! We will be sure to pass this feedback on.
★★★★★ 5/5
GoogleJames Chadwick visited our flat to fit a new washer for us. He was super friendly, efficient with fitting the washer & tidied up once he left! Thanks James
Lucy · 23 January 2024
Agent replied · 21 June 2024
Hi Lucy, thank you for your kind words. It is great to hear that James has made a good impression. I will pass your feedback onto James. Once again thank you for sharing your experience of Northern Group with others.
★★★★★ 5/5
GoogleHolly was great in helping me add a temp reg in car park whilst my car is in repairs. Swift and responsive. Thank you
Kai · 23 March 2024
Agent replied · 21 June 2024
We're so glad Holly was a great help, thank you for the feedback!
★★★★★ 5/5
GoogleI live in the Quarters which is a great central location. Particularly good services this building provides are a concierge and pet terrace. Mark the concierge is wonderful, he does his job with a smile and professionalism that makes everyone feel welcome. He's on hand in working hours for whatever you might need, from help within the building, to advice, or just if you feel like a chat.
The pet terrace means that you don't have to go out at night on to the streets to take your dog out, which is one of the main reasons we chose this building.
Elysia · 25 September 2023
Agent replied · 21 June 2024
Hi Elysia, thank you for your kind words. It is great to hear that Mark has made a good impression. I will be sure to pass on your feedback to Mark. Thanks again for sharing your experience with Northern Group with others.
★★★★★ 5/5
GoogleChloe was super friendly and incredibly helpful in all emails I sent. Made the whole process very simple and was always happy to help! :)
Salma · 22 February 2024
Agent replied · 21 June 2024
We're so pleased that Chloe was able to support you with everything you needed when booking your apartment. Thanks again for sharing your experience of Northern Group with others.
★★★★★ 5/5
GoogleHolly from The Northern Group has been fantastic. Always responsive and there to ensure any issue gets fixed asap. She is a great manager to have on our account
Luana · 19 October 2025
Agent replied · 26 October 2025
Thank you so much for your kind words Luana! We’re thrilled to hear that Holly has provided such great support and responsiveness. We’ll be sure to pass along your feedback, she’ll be delighted to know her efforts are appreciated!
★★★★★ 5/5
GoogleHolly was great throughout securing a parking space, super helpful and really quick to reply, sorted everything without any fuss!
Dalton · 22 May 2024
Agent replied · 21 June 2024
Hi Dalton, that's great to hear, thank you for your feedback!
★★★★★ 1/5
GoogleAfter my experience living at the Ice Plant, I would not recommend living here. My partner and I moved into a very dirty apartment with past tenants hairs around the toilet and food crumbs and sticky marks in the cupboards/ draws and a number of other issues, the Northern Groups communication and response times aren’t great and the over all cleanliness and standards of the building is poor.
Lau · 22 May 2024
Agent replied · 21 June 2024
Hi Lau,
Thank you for taking the time to leave us a review and we're sorry to see it's not a better one.
We apologies if we have not met our usual expectations on this occasion, we actively work with tenants to manage these situations to ensure we are delivering the service expected of us. We value you as a tenant, so please do get in touch with us directly so we can discuss this further.
Best Wishes,
Northern Group
★★★★★ 5/5
GoogleHolly is a very efficient agent. She got back to me with my meter reading within a few hours of receiving my request
John · 23 March 2024
Agent replied · 21 June 2024
Thank you for the feedback John, we're glad to hear Holly was efficient in helping you.
★★★★★ 1/5
GoogleBy far, the most disgusting property developers/estate agents/property managers. The landlord is on another planet, as are the people who work in the violently overstuffed office they work in. Awful attitude, awful contracts, and the only people I know who have a 2-month notice for ending the tenancy. Horrific and irrelevant, in pretty much every way possible you could think of. Avoid at all costs 🫠 and make sure you aim for better *ahem* MCR Life
Northern group - you should be ashamed.
Louis · 26 August 2023
Agent replied · 21 June 2024
Hi Louis
We highly value reviews from our customers and on this occasion, we’re sorry to hear that you felt the Northern Group service to be worth a one-star rating. This is disappointing as, upon investigation of your feedback, our understanding is that there was a positive conclusion to our relationship based on the correspondence concluding the tenancy 4 months ago.
All customer feedback is greatly important to us and we really do care about all of our tenants and landlords. We would like the opportunity to discuss this further so that we can get a better understanding of your concerns. We have tried to contact you however we were unable to reach you. Please feel free to get in touch with us to discuss when you are available.
Kind regards
Northern Group Team
★★★★★ 5/5
GoogleOur property manager is fast response to the maintenance and arranging the inspection shortly …
Edward · 16 February 2026
Agent replied · 16 April 2026
Thank you for the great feedback, Edward.
★★★★★ 5/5
GoogleJames was lovely! Had something that needed fixing, he arrived right on time, fixed it super quickly, and was so friendly.
Natasha · 22 April 2024
Agent replied · 21 June 2024
Hi Natasha, great to hear James' service was friendly and efficient. Thanks for your feedback!
★★★★★ 5/5
GoogleGreat team, always extremely helpful and a pleasure to deal with!
Samy · 19 March 2026
Agent replied · 16 April 2026
Thank you so much Samy for leaving such a lovely review!
We're really glad you've had such a positive experience with our team
Its always a pleasure to help!
★★★★★ 5/5
GoogleAfter being disappointed with previous agencies, Northern Group & Chloe were fast and proactive with their responses and scheduling. More then happy with their service
Johnny · 23 January 2024
Agent replied · 21 June 2024
Thank you for taking the time to leave such a positive review, Johnny. We really appreciate the feedback and are pleased you are happy with the service received. Thanks again for sharing your experience of Northern Group with others.
★★★★★ 5/5
TrustpilotBest Apartments
I’ve really enjoyed living in a Northern Group apartment. The apartments themselves are stylish and in the best location, walking distance to the whole city. Great transport links and a stones throw from our favourite bars. The team are a dream, any issues we’ve had they have resolved really quickly and been super friendly. Can’t fault them and look forward to renewing for another year!
Lydia · 25 June 2024
Agent replied · 10 October 2026
Hi, thank you for taking the time to leave us such a lovely review. We’re really pleased to hear that you’ve enjoyed living in your Northern Group apartment and that you’ve been happy with both your home and the location.
We’ll be sure to pass your kind words on to the team.
Many thanks,
The Northern Group Team
★★★★★ 5/5
GoogleGreat service, friendly and efficient and the property was let in no time.
Emily and Tomas were really helpful and would definitely recommend.
Miguel · 22 February 2024
Agent replied · 21 June 2024
Thank you for taking the time to leave us a review, Miguel. We're pleased to see that your experience with Northern Group was a positive one, and that Emily and Tom were able to get your property let in quick fashion.
★★★★★ 5/5
GoogleJames was a great guy all issues sorted waiting for the agancy to sort the problem out
43 Falshaw was M18 7TG
Clifford
Cliff · 22 February 2024
Agent replied · 21 June 2024
Thank you for taking the time to leave us a review about your experience, and we are pleased to hear that James was able to support you with everything you needed.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
