Trusted Agent profile · Manchester
★★★★★
475 reviews across 2 platforms
Jactin House, 24 Hood Street, Ancoats Urban Village, Manchester, M4 6WX
Northern Group's office in Manchester, at Jactin House, is rated 4.7 out of 5 across 475 reviews on two platforms, including 452 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Northern Group, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
5/5
GoogleVery well kept properties, and the staff I've dealt with have always been lovely, especially Mark, who I often have a quick chat with and is very welcoming.
Hi Jessica, thank your kind words. It is great to hear that Mark has made a good impression. I will be sure to pass your feedback on! Thanks again for sharing your experience of Northern Group with others.
5/5
GoogleJames was very helpful and polite !! He was lovely to talk to and did a very good job around the flat.
Thanks for the kind words about James. We're so pleased he was able to help you in your apartment. Thanks again for sharing your experience of Northern Group with others.
1/5
GoogleI lived at the property managed by Northern Group in Manchester for ~4 years. Initially, Nick managed the property and he was fantastic: helpful and professional. Unfortunately Nick left during Covid and the new manager seemed to believe everyone is trying to cheat, avoid payments or responsibility. I had a series of very stressful experiences including one where my Family (including an infant and two elderly parents) were deliberately locked between the lift and garage doors (38 degrees that day) because the property manager thought I was trying to avoid paying for the garage. When I complained to the management, they said it was all according to standard procedure... Regarding a response from NG below: While I appreciate a carefully worded response from NG, in my view it aims to avoid responsibility, so I feel the need to highlight a simple fact: After getting trapped (the payment was late, this was my omission and my fault), I called the office and requested NG staff to open the gate so I can drive to the office and make the payment. The NG representative refused. This was a conscious and deliberate choice by an NG employee, which resulted in my family being locked in the garage (between the lift and exit doors with no ability to move in or out). When confronted, the manager explained to me that every action taken was consistent with NG’s procedure. I believe in taking responsibility for your actions. Without that, there is no path to improvement.
Hi Pawel, At Northern Group, we take all feedback seriously, so thank you for writing a detailed review and sharing your experience. We are sorry to hear that we did not meet your expectations on this occasion, especially after many years of being a satisfied and loyal resident of Northern Group. Before receiving your review, our team here were under the impression that any issues that happened back in March 2023 were resolved. Our senior management team have investigated the matter and has since spoken with you over the phone. Although we cannot turn back time, after speaking with you at our branch at the time and more recently over the phone, we hope you can understand that customer service is paramount to everything we do. We have taken your feedback on board, and we will be implementing further processes to support our car park tenants. We would, however, like to highlight that we would not deliberately lock anyone in a car park managed by Northern Group. Your car park pass had expired due to late payment, and therefore your fob access automatically stopped working. This is standard procedure for Northern Group and other car park providers, the automated policy ensures that there are enough spaces for our car park tenants. We contacted you in advance to notify you that your pass was due to expire and therefore fob would automatically stop working. We arranged for you to be able to leave as soon as we were made aware, and we ensured someone was present on site to make certain you were able to leave as normal. We appreciate a few months have passed since then and appreciate that the automated policy caused an inconvenience at the time. We have taken your feedback on board, so thank you for speaking to us directly. We hope the previous many happy years of service and steps taken to rectify any matters would command a higher rating of your experience with Northern Group. Thanks again Pawel, Northern Group Team
5/5
GoogleTom and the team at Northern Group were great whilst we were tenants of theirs for the past year. Communication was good, everything we needed was actioned quickly and with no hassle.
Hello Sophie! Thank you so much for 5* review and kind mention of Tom and our team!
5/5
GoogleLived in our apartment for a few years with various housing managers but was assisted by/checked out by Helen for the last few months of our residency. Absolutely amazing communication throughout the whole checkout process from Helen, always really helpful and lovely to speak with, and replied to all emails really quickly and efficiently. She made the whole move out process really simple, we was really grateful for her help throughout. A massive credit to the team, thanks again Helen.
Hello Roisin! Thank you for your 5* review and kind mention of our property manager Helen! We are so glad our team has provided you with a smooth move out!
5/5
GoogleI recently used Northern Group to help me rent out and manage my apartment in Manchester, and I was extremely satisfied with the service I received. The team at Northern Group was very professional in finding the right tenants for my property. They were also very responsive when it came to follow-up issues and any questions I had along the way. Overall, I would highly recommend Northern Group to anyone looking to rent out their property in the Manchester area. They are a reliable and efficient company that truly goes above and beyond to ensure their clients' satisfaction.
Hello Jenny! Thank you for such a positive review. We are so glad your experience with us has been a good one and that we have met your expectations through the services we provide. We couldn't ask for anything more - thank you again!
5/5
GoogleI recently used Northern Group to help me rent out my apartment in Manchester City centre me. I was extremely satisfied with the service I received; I could not recommend them more. The team at Northern Group was very professional and ensured my expectations as a customer were kept at the centre of their service and care. They were always very easy to get in touch with and I ensured I was up to date with anyway progression in regards to my account. Overall, I would highly recommend Northern Group to anyone looking to rent out their property in the Manchester post code.
Hello Leah! Thank you so much for taking the time to write such a positive review for us! We are very passionate about the work we do so are thrilled to hear your experience with us has been to your standard! Thank you again.
5/5
GoogleFive star customer service received from Mark on reception at the Flint Glass Works this morning. Mark was extremely helpful in helping me locate a machine which had been left in an empty office space. Thank you Mark for all your help.
Hi Sarah-Jayne, thanks for the 5* review - we're so pleased to hear that Mark was able to assist and provide a great service!
5/5
GoogleSuraj helped and sorted our lights, shower and oven!
We're pleased to hear that Suraj was able to resolve everything for you, Tom.
5/5
GoogleAria has been a pleasure to work with during my move in at the Point. She's always been kind and ready to help :)
Hi Liam, thank you for your kind words. It is great to hear that Aria has made a good impression. I will pass your feedback to Aria. Thanks again for sharing your experience of Northern Group with others.
5/5
GoogleI would highly recommended Northern Group. They offer a very professional and competent service. A special thank you to Emily Utratny and our property manager Tom Crabb for their hard work.
Hello PT! Thank you for the 5* review and positive recommendation! We are so glad our team made your experience with us a good one!
5/5
GoogleI had a seamless move with Northern Group, Aria is a brilliant property manager and has been so responsive throughout the move. I'm really pleased with the service and know that I will be well looked after throughout my tenancy.
Hi Katie, thank you for such great feedback, which we will be sure to pass on to Aria!
5/5
GoogleJames Chadwick was fab! Can't thank him enough! Super helpful and sorted out all issues in our flat in one morning!
Thank you so much for the kind words, we're pleased James was able to resolve your issues. Thanks again for sharing your experience of Northern Group with others.
5/5
GoogleAs always, James the maintenance man has done a fantastic job! Very friendly and professional - thank you James!
Thank you for the kind words about James and we're pleased to hear he resolved everything for you. Thank you again for taking the time to share you experience.
5/5
GoogleCaitlin has been super efficient and clear throughout whilst also being lovely to deal with. Great service thus far!
Thank you for the kind words about Caitlin and we're pleased to see she has managed to help you every step of the way.
5/5
GoogleChloe was so welcoming and gave my fiance and I an amazing experience. Northern Group go above and beyond!
Thank you for the kind words, Jack. We're so pleased that Chloe was able to help you and your fiance in finding your new home.
5/5
GoogleJames visited our apartment today at Flint Glass Wharf, on behalf of our property managers Northern Group. He was extremely happy to help and answer all the questions I had. He spent some time checking over the issues and providing us with advice and solutions. You can tell he actually wanted to help and it wasn’t just a box ticking to shut us up. Thank you again James!
Thank you for the kind words Eve. We're so pleased that James was able to help you with everything you needed. Thanks again for sharing your experience of Northern Group with others.
5/5
GoogleJames was a great help today. Super efficient with this work. Really respectful during his time here.
Great to hear you had such a great experience with James, thank you for the feedback!
5/5
GoogleHuge thank you to Caitlin Pritchard, excellent customer care, knowledgeable, agile and responsive - a pleasure speaking with a professional who was a pure delight
Hi Ann, thank you for your kind words. It is great to hear that Caitlin has made a good impression. I will pass your feedback on! Thanks again for sharing your experience of Northern Group with others.
5/5
GoogleThank you Aria for taking care of us!! Northern group has been one of the best agencies I have dealt with!
Hi Jamie, thank you for your kind words. It is great to hear that Aria has made a good impression. I will pass your feedback to Aria. Thanks again for sharing your experience of Northern Group with others.
5/5
GoogleNorthern Group were easy to work with and very amenable to our needs. Chloe was extremely helpful and always available. Would recommend!
Hi Amit, thank you for your kind words. It is great to hear that Chloe has made a good impression. I will pass your feedback onto Chloe. Once again thank you for sharing your experience of Northern Group with others.
5/5
GoogleSuraj fixed leak in sink
Thanks for the 5* review, Ollie!
5/5
GoogleHave always provided a stellar service and value in the management of my property. Special mention to Ella for their great service!
Hi Luke, thank you for your kind words. It is great to hear that Ella has made a good impression. I will pass on your feedback to Ella. Thanks again for sharing your experience of Northern Group with others.
5/5
GoogleStacey Sellars is a first class Finance Manager, an asset to an amazing company. Thank you for your professional and friendly manner.
Hi Jo, thank you for your kind words. It is great to hear that Stacey has made a good impression. I will pass on your feedback to Stacey. Thanks again for sharing your experience with Northern Group with others.
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Yes. In The Trusted Agent 2026 awards: Northern Group, Manchester won Platinum.
