Northern Group reviews

★★★★★ 5/5

Google

I called and spoke to Sophia Swindells and she got me down for a parking space exactly when I needed it, arranged for a fob to be collected and put me down on a waiting list for another car park very quickly. After struggling to arrange a space with SIP car parks for a month it was a breath of fresh air.

Owen · 14 December 2025

★★★★★ 5/5

Google

Caitlin was the last person I’ve been speaking to - but absolutely everyone I’ve spoken to at northern group while looking for a flat has been SO helpful and kind. Even when things didn’t go to plan, they acted quick, communicated with me and we figured it out. I couldn’t recommend any group of people more highly! Thank you!! ☺️☺️

George · 14 December 2025

★★★★★ 5/5

Google

I'd highly recommend Northern Group sales team. I've had a flat on the market for months with a big name agency and had zero traction. Moved to Northern Group and got an offer within a week. Special thanks to Jen for running such a smooth process.

Richard · 26 March 2026

★★★★★ 5/5

Google

Holly Whitehouse is really helpful in assisting me in the property management, thank you! Also, Matt has helped me so much in the process. Clear information, quick response and excellent management. He cares about my property as much as I do.

Rex · 19 March 2026

★★★★★ 5/5

Google

We found Northern Group on Rightmove. Understand how competitive the rental market so it was a challenging journey to view the property after two hours train ride. Chloe is a helpful agent who answers all our questions on-site. We appreciate a lot. When it came to the letting procedures we had difficulties in dealing with certain steps online. Charlotte is a wonderful and professional team member who provides responsive and effective feedbacks. From the day we started searching for an apartment to the minute we move in, everything is smoother than expected. Special thanks to Charlotte again for all helpful assistance! Would like to thank again the letting team when we were checking out. Staff are friendly especially Holly who handled our check out procedures. Much appreciated their responsive and helpful advice!

Fat · 16 January 2025

★★★★★ 5/5

Google

Northern Group is the most professional team, always solving any issues and makes living in a building, managed by their great team, easier. Special thanks to Rick! He did so delicately good job doing my shower sealing! Shower now looks brand new! Thank you Rick 🙏🏽🥰 …

Dimitris · 14 December 2025

★★★★★ 1/5

Google

### Review for Northern Group: DO NOT RENT HERE! Located in Sackville Place, our experience with Northern Group has been incredibly disappointing. After 55 emails with agent Tomas, they only managed to fix two radiators in the bedrooms. Throughout the entire winter, we endured no heating in the living room despite paying £1300 in rent. To compound matters, a fault in both the internal and external fuse boxes led to our utility bill skyrocketing to over £1000. The agency's attempts to address the internal fuse box issue were futile, and when challenged, Tomas responded dismissively, stating, “You can’t expect the landlord to fix all the radiators. He has done what he could with the fuse box, and although unsuccessful, he believes he has fulfilled his duty. You must contact the building company to address the repair of the external fuse box.” Instead of rectifying these serious issues, the landlord opted to shorten our contract rather than fulfill their responsibilities. To my surprise, Tomas is now complicating the return of our deposit. This entire experience with Northern Group has been frustrating and unacceptable.

Tony · 16 June 2024

★★★★★ 5/5

Google

Chloe was an absolute pleasure to deal with. Very quick and responsive. Kieran also a huge help. Great experience made the usual rubbish process of finding a new place much easier

Josh · 8 January 2026

★★★★★ 1/5

Google

Quite possibly one of the worst letting agents I've come across. I stayed at the Ice Plant for 2 years, over 4 separate occasions I had the same leak/damp issue in my bedroom. The last being reported on 11/11/2023. When my tenancy finished mid Feb 2024 the issue had not been fixed, nor had any work even been started. The senior management (Paul and Egor) kept stating that the room was fit for purpose, and I was not allowed to leave the tenancy early under any circumstance or receive compensation for the room. The attitude shown from them was quite frankly vile. As the pictures show the black mold that grew and the stench that came with it was considered acceptable and safe - even without an opening window in that room to try and air it out. 4 months of a dehumidifier on 24/7 was their solution to 'resolve' till any work could start - how long does it take for a contractor to give a start date? I never got an answer to this question, or a confirmed resolution on the formal complaint I lodged. Adam Burne is the only positive I came across at the company as he helped return the full deposit quickly post tenancy and on both check inspections helped get them completed thoroughly and in an appropriate manner, I cant thank him enough for the ease at the end of the tenancy. One of the few to speak to us like a person, not a customer.

Andy · 22 April 2024

★★★★★ 1/5

Google

We lived in the Ice Plant building for 4 years and had nothing but issues with Northern Group: - We had issues with the roof leaking for over 2 years. We first reported this in Dec 2021 and each time this occurred a member of the maintenance team would inspect the roof and report that there was damage to the roof and they had patched it up as best they could. From July 2023 the leak became a regular occurrence. When we moved out in Feb 2024 this still hadn’t been rectified. The leak had caused damage to the walls, skirting boards and door frame which we were promised would be fixed but this didn’t happen until as we were moving out, probably to hide the issues from prospective tenants. On one occasion our living room was completely flooded and caused damage to our furniture. The leaking became unpredictable so we ended up living with a bucket permanently placed in the doorway below the leak, therefore we could not close this door in the winter months. We also started to get mould in our bedroom which caused damage to our furniture, when we asked if they would compensate us for the cost of this they told us we would have to claim it on our own insurance. Once we had discovered the mould we felt we had no choice but to move out as we did not feel safe. Despite the ongoing issues they would not allow us to end our tenancy agreement just one month earlier. - Our window leaked through the frame for 2 years, we had to live with a towel on the windowsill constantly during this time. We were told that the maintenance team could not fix this and they were waiting on contractors to do some external work on the building. This took 2 years from when we first reported the issue. When we were told that this issue had been resolved they did not offer to attend to assess and rectify the damage that this had caused. - The property had floor to ceiling windows that did not open. When the sun shone through during the day the property would get very hot, with temperatures often reaching almost 40°C in the summer. We had an Aircon unit but we discovered shortly after moving in that this leaked a lot of water when used. This had clearly been an issue prior to us moving in as there were already visible watermarks in the paintwork below the unit. It was lockdown when we first reported it so we didn’t receive a response until a few months later and it took a few months for them to fix this as it wasn’t urgent. We had a few heatwaves during this time so the heat inside the property was unbearable and we had no way of trying to cool it down. - We had an issue with the dishwasher leaking, however when maintenance attended he didn’t actually look into the issue, he just reset it and ran a cycle and told us it was fine. A few days later it stopped working again, when he reattended he looked under the dishwasher and found it was leaking. He believed he had fixed the leak, however it stopped working again a few days later. They eventually ordered a new dishwasher for us but they did not fit the new one correctly and it would not work. We had to then wait for them to reattend and rectify the issue. This took 2 months from reporting the issue to it being fully resolved. - There were a lot of parcel thefts so they installed a ‘secure’ parcel room. This got broken into a number of times. We also had a major leak through the roof of the parcel room which caused damage to a lot of parcels. - We had a number of occasions that maintenance did not show up when they were supposed to with no prior warning. On one occasion the property manager did not attend for a scheduled property inspection, again with no communication beforehand. Despite all of the issues we had, they still increased our rent by 33% during our tenancy and the amount they listed it for when we moved out was 50% higher than what we were initially paying. Their properties are as expensive, if not more, than other properties in the area, however they do not compare in terms of facilities and building maintenance. Definitely not a company I would recommend.

Rachel · 22 April 2024

★★★★★ 5/5

Google

Tomas has proven to be an exceptional agent. He consistently demonstrates excellent care for my apartment and promptly addresses any inquiries I send via email. Caitlin is equally commendable. Despite the low season, she efficiently secured a new tenant for me shortly after the departure of the previous one. I must also acknowledge the remarkable proficiency of the accounting team, led by another Caitlin and Ella. They consistently ensure that my rent is deposited into my bank account without delay. I will recommend Northern Group to any individual seeking exceptional real estate services.

Alan · 22 February 2024

★★★★★ 5/5

Google

Chloe is one of the best! She is always present and ready to support customers. As a tenant I really value availability and attention to customer and necessities. Chloe in Northern Group has demonstrated to go above and beyond and offer the best experience that can be managed. Really exceptional!

Gianluca · 19 March 2026

★★★★★ 5/5

Google

Chloe was an absolute star. In and out very precise with information and manage to find something that fit us and response times we astronomically one of the best services I have ever had looking for an apartment!

Opal · 9 September 2025

★★★★★ 5/5

Google

Anthony is patient and helpful, no request or question is too big! Anthony is not one to shy away from coming on site to investigate or support which supports with the great service he provides. Thanks Anthony!

Charlotte · 18 September 2025

★★★★★ 5/5

Google

I recently had the pleasure of working with Ms. Chloe Lightfoot from Northern Group Rental Agency while searching for an apartment to rent. From the beginning, Chloe stood out with her prompt responses and exceptional service. Her quick and efficient communication made the process smooth and stress-free. Chloe's expertise and understanding of my needs helped me find the perfect apartment in no time. I highly appreciate her professionalism and dedication. I highly recommend Chloe and the Northern Group Rental Agency to anyone in search of a rental property. Their service is truly top-notch! Best wishes WAYIL ALANAZI

Wayil · 24 November 2023

★★★★★ 5/5

Google

I have had several interactions with Sophia since moving to FGW. Sophia is always smiling, positive and really helpful. An asset to the company!!

Paul · 30 December 2025

★★★★★ 5/5

Google

I have a very good experience with Northern Group - they manage my property in Manchester. In a recent maintenance works process, Mr Philip Aldridge was extremely helpful and speedy in solving the problem. He was quick in responding emails and always keep me well informed.

Andy · 19 March 2026

★★★★★ 5/5

Google

After dealing with incredibly useless estate agents in Manchester, Northern Group have been a life saver. Ended up finding a flat very quickly and the staff have been lovely. Everything’s been handled in a timely manner and I can finally relax now that I have somewhere to move to. [Update] Special shoutout to Mark the concierge. He has to be the best concierge i've had the pleasure of speaking to. Always nice and responsive, as well as having my complete trust to deal with any packages coming in when I am not home.

Alex · 25 October 2023

★★★★★ 5/5

Google

Never thought a letting agency would be so good & quick with communication. Any issues I had in the flat they resolved promptly and with professionalism. Also, they’ve been fair and not tried to scam me at the end of my tenancy with them which is what I’m sadly used to seeing happening as a renter. Honestly best letting agency in the 10 years I’ve been renting in Manchester. I’ve been renting at the Ice Plant in Ancoats for 3 years and only decided to move out for personal reasons. Thank you to the team and especially Kate & Adam.

Christiana · 25 October 2023

★★★★★ 5/5

Google

Great at dealing with Sales, Jennifer was so knowledge and helpful

Simon · 2 April 2026

★★★★★ 5/5

Google

I have recently moved out of my rented apartment at The Quarters in the Northern Quarter and can honestly say that the service provided at Northern Group has been fantastic for the year we have been with them - they’re always super responsive, accommodating and are just all round lovely humans. A special shout out to Sophie too for being our point of contact for the year! She was always super attentive & had all the answers to any questions I had. The best estate agents I’ve come across in Manchester. Thank you for everything team! X

Charlotte · 26 August 2023

★★★★★ 5/5

Google

I had a great experience renting with Northern Group. Kieran Forster was very responsive and friendly, always patient in answering my questions. Caitlin Pritchard handled everything efficiently and kept everything clear and straightforward. Chloe Lightfoot kindly arranged an early viewing for me, which really helped me make a confident decision. Thanks to their support, the whole process felt easy and stress-free. I really appreciate their help and would highly recommend Northern Group!

Tianzhe · 11 June 2025

★★★★★ 5/5

Google

I can’t thank Adam and Caitlin enough after recently helping me and my partner secure a commercial letting for a business we are starting. The service from start to finish was excellent! I would highly recommend using The Northern Group, they were professional, friendly and very efficient through out the whole process. We will definitely be using them again.

Harry · 25 September 2024

★★★★★ 5/5

Google

Chloe has been an absolute superstar from the jump, going above and beyond to accommodate any additional requests I had trying to manage an interstate move! She was prompt, courteous and incredibly efficient in communicating information across all parties. Let's go Chloe!

Rachel · 19 March 2026