Trusted Agent profile
★★★★★
462 reviews across 2 platforms
Jactin House, 24 Hood Street, Ancoats Urban Village, Manchester M4 6WX
Northern Group's Manchester office at Jactin House is rated 4.7 out of 5 across 462 reviews on two platforms, including 452 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards. Checked 9 October 2026.
Trusted Agent 2026 results for Northern Group. Each award is assessed separately from the review sites.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
1/5
GoogleWas supposed to have a viewing an hour ago, stood in front of the building waiting for someone to arrive for the viewing never happened. Since Im from Germany, I travelled in for the viewing. Very dissapointed!
Hi Leslie, We’re really sorry to hear about your experience, especially given that you … More
4/5
GoogleI recommend NG for renters based on my experience over the last couple of months. Caitlin was on it with finding me a parking spot and in regular contact before I moved in. Charlotte went above and beyond making sure new flooring was completed before my move in date and looking at alternative options. Holly has also been great at dealing with a couple of minor issues for me and making sure they were dealt with quickly. And the team are all super friendly. My only negative experience was finding my belongings hadn’t been covered when the ceiling and walls were painted shortly after I moved in. Luckily no lasting damage as I got to it quick enough to clean everything, but frustrating the time it took to do so.
5/5
GoogleFollowing an inspection of our property we were told that it was an urgent matter to get our fire and smoke alarms fixed. I approached northern group to get the repair organised, was told it had been passed to the maintenance team. Two months later and nothing had happened - understandably I was concerned about this and rather irritated. So - why have I rated the agency so highly? After I raised my concerns Nazia got straight onto the issue and within a few days I was visited twice by Steve from maintenance who was extremely polite and competent and who updated me every step of the way. Everyone makes mistakes and I have to say that at every point the customer service was great from the team. So despite the delays the issue has been resolved - thanks Nazia and Steve!
Hi David, thank you very much for your kind words and honest feedback. It is great to hear the team made a good impression. I am glad we were able to help so thank you for taking the time to share with others.
5/5
GoogleA friend recommended Northern Group to us as highly reliable and professional estate agents. After doing our own research and reading online reviews, we felt confident in their reputation. Working with Emily and Holly at Northern Group, we’re pleased to say that the entire process of letting our property went smoothly and met our expectations. We highly recommend Northern Group as a professional and dependable business partner.
5/5
GoogleKnowledgeable, friendly, professional and dedicated. Excellent service all the way to completion, thank you Jennifer Iftakher
5/5
GoogleOur concierge Mark is brilliant, he’s so helpful and keeps us updated on anything going on in the Quarters, lets us know when we’ve got packages and answers any questions. Me and my housemates always stop for a chat on our way in and out as he’s great to talk to! :)
Hi Lydia, thank you for your kind words. It is great to hear that Mark has made a good impression. I will be sure to pass your feedback on to Mark. Thanks again for sharing your experience of Northern Group with others.
5/5
GoogleHad the easiest experience with northern group thanks to Caitlin. She contacted me back when she said she was going to and managed to sort out my car parking space for me with ease. Couldn’t have done more for me and made everything really easy and stress free. Would recommend her to anyone.
Hi Zoe, thank you for your kind words. It is great to hear that Caitlin has made a good impression. I will pass on your feedback to Caitlin. Thanks again for sharing your experience with Northern Group with others!
5/5
GoogleToday I had one of the worst experiences ever: I was about to go out this morning, and while I was closing my bedroom window I accidentally dropped my phone outside, and it went all of the way down to the scaffolding… I had a session with my client in the gym so I couldn’t run late, so after that I went straight to the Northern Group in Ancoats, where I met Daniel, a lovely who’s been my lifesaver!! I literally don’t know what I would have done without him… He’s been so kind, helpful and absolutely amazing at his job! He definitely deserves to be really appreciated for what he does at work🙏🏻🙏🏻 Many thanks again Daniel, you’re an angel!
Hi Bianca, we're so glad Daniel was able to help you and thank you for leaving this glowing review, we will be sure to show Daniel :)
5/5
GoogleNazia was extremely helpful and I would highly recommend using Northern Group. I viewed a flat on a Monday morning and by the following Monday I was all moved in. Nazia was there whenever I had any questions and was more than happy to take the time to explain things to me. She came across in a very professional and friendly manner which makes it a lot easier to get in touch with her. She made my move quick, easy and stress free and moving away from home, that was much needed. Many thanks!
Hi Amanda, thank you for rating Northern Group 5/5 and for your kind words. We're glad we were able to help you in your move
5/5
GoogleGreat communication and reliable service. Definitely recommend using the Northern Group. Massive thank you to Helen who’s been really helpful since day 1, again very quick to respond to queries either via email or over the phone. She ensured the check-in process went smoothly and everything was well organised. Very pleased with the experience, thank you!
Hello Preyashi! Thank you so much for such a positive review! We will be sure to pass your kind words onto Helen! We our glad our team has made your experience a good one!
5/5
GoogleGreat experience at the Quarters in NQ. Big thanks to Mark, the concierge; always a very warm and friendly greeting whenever you enter the building and he's always more than happy to help out with anything you need. The flats are fantastic and the team resolve any issues asap. Highly recommend!
Hi Jack, thank you for your kind words. It is great to hear that Mark has made a good impression. I will pass your feedback onto Mark. Thanks again for sharing your experience of Northern Group with others.
1/5
GoogleCurrently staying in the Ice plant apartment complex (2nd year), and things have gotten progressively worse over the course of the duration. Poor / Lazy communication, from the team with standards having dropped within facilities …
Hi Luis, Thank you for taking the time to leave us a review and we're sorry to see it's … More
5/5
GoogleHaving been here just over 2 years, we have had great service from Northern Group. Aria is always helpful and on hand if there are any problems. Anything we have needed has been swiftly actioned and sorted by the maintenance team. The building is kept well by K - who is professional and a friendly face around Flint Glass Wharf. His hard work is appreciated by all. Would recommend FGW to others.
Hi Hannah! Thank you for such great feedback regarding our Flint Glass Wharf development!
5/5
GoogleHolly and others have been so helpful, patient and lovely during this time me and my partner were looking for an apartment. We had a really disappointing experience with a different company and were left with very limited time to find a new apartment, so it was so refreshing to be met with such kindness and genuine helpfulness with Northern Group, we couldn’t be more appreciative!! The apartment is so lovely, communication has been great and transparent throughout. Thank you so much for everything 🤍
Hi Amy, thank you for taking the time to write such a lovely review. We are so glad we were able to help and that you are happy with your apartment. Enjoy your new home! :)
5/5
TrustpilotTomas and the team at Northern Group…
Tomas and the team at Northern Group helped me move into my new home and I couldn’t be happier with their service. Moving is a very stressful time but they kept in regular contact and kept assuring me that things would work when a few technical issues arose! Once we got over that hurdle it was a very smooth transition I’m very grateful!
5/5
GoogleSeriously impressed. Professional throughout, high attention to detail and no question is too much. Process was immensely smooth, updates came at regular intervals and it was seamless - Nazia is to personally thank for all of this, working hard and dilligently and a pleasure to deal with in all instances (phone, email, in person) and remains in contact and as primary liaison for anything forthcoming which puts me at tremendous ease. I cannot recommend her highly enough.
Hi Avnesh, thank you very much for rating our service 5/5! We appreciate your detailed review.
5/5
GoogleExtremely happy as a tenant of Northern Group’s Flint Glass Wharf having been a resident for a number of years. Head office staff are professional and efficient with regard to any queries or issues, and this is complemented by the efforts and friendliness of the cleaning and maintenance teams, particularly Kwasi and Mark who have been particularly friendly and helpful (especially during COVID-19!).PositiveResponsiveness, Quality, Professionalism, Value
Hi James! Thank you for the excellent review. It's great to hear that you're happy with the work of both our management team and maintenance team at Flint Glass Wharf!
5/5
GoogleSuper quick and friendly help from Rick and the team when we had a small maintenance issue with our apartment! Thank you 😊 …
5/5
GoogleCaitlin Pritchard has helped us with the start of the mlve and honestly couldn’t have been better - communicated well and made sure we was comfortable with it all highly recommend x
We're so pleased that Caitlin was able to support you with your move, thank you for the kind words!
5/5
GoogleBeen staying a Northern Group managed property for a while and, when the time came to find a new flat, decided to look for one managed by Northern again. Thanks Holly, great stuff as always.
2/5
Google~Update to follow, our initial view was positive, however this was mainly a reflection of Nazia who has now left the organisation. We have not had such a good experience with her replacements. Original Review: 5*, Our flat was spotless when we moved in, and the wider building is very well maintained, inside & out. Nazia made the entire process very simple and was friendly and helpful throughout.
Hi Matt, thank you for taking the time to write a review, we're really pleased to hear that Nazia made a great impression and you have found your property to be very well maintained. Thanks again from all the team at Northern Group
5/5
GoogleJames came today to fix my toilet and was very quick, friendly and did a great job. This is twice that James has been to fix something at my flat and both times hes been great
Hi Sion, thank you for your great feedback, we will be sure to let James know :)
1/5
GoogleABSOLUTE DISGRACE!!! AVOID!!! To start with i moved into a building site, the apartment block was very unfinished and the internal building work continued for months. The build overran its due date and they just needed to get tenants in regardless of its unfinished status. The building crew left site as they were not paid and the whole thing was a health and safety hazard. Tons of snagging such as unfitted hallways, holes in ceilings, missing kitchen worktops, handles, curtains, TV brackets installed with no raw plugs, doors that needed taking off and adjusting etc, etc Roof terrace / entrance road work continued for over a year. ISSUES - Ply wood kitchen worktop for 2 weeks (plucked all of my clothing and was extremely unsanitary) - When the correct worktop was fitted the dishwasher leaked all through the apartment kitchen and hallway - Both showers overflowed due to poor fittings - A door was taken off and shaved down thus resulting in the builder cracking a tile that they later tried to charge me for - We then had a more serious leak that flowed in from the hallway through into the apartment hall, cupboard and bathroom. This took them 5 weeks in total to fix all of the problems caused. We had very thick mould, a fungus type thing growing through the tile grout in the bathroom and a 3 metre long puddle directly outside our front door. After multiple complaints £0 compensation or accountability from Northern Group. - We were then asked to run a dehumidifier to fix the damp again at a cost to ourselves, after complaining i did eventually get them to agree to cover the costs of this however they did not offer a single penny in actual compensation for the disturbance. We had people entering the property without consent and lived with mould for months. EXIT - Northern Group booked in a pre exit inspection where any snagging should be flagged in order for us to get our deposit back of which THEY DIDNT SHOW UP TO - They tried to charge us for an extensive list of issues even though we did a very deep clean of the property, and made the walls good. The charges included - A battery for the fire alarm which was working when we left - Cracked tile that the builder broke - Grout work in bathroom tiles - Fill holes from the TV brackets that had fallen off from the builders not using raw plugs - Re paint a percentage of the walls due to small marks that should be classed as wear and tear after 2 years of living in the property. - Small mark on carpet Amounts other things which they claim the landlord is at loss to…. As they did not show up to pre checkout we did everything we though we would need to do to get our deposit back, after chasing them multiple times for our deposit they took over 2 weeks to send a list of the snagging that they think we should be charged for. Including a full deep clean of the property even though 2 people spent 12 hours cleaning already. 6 weeks on and we are still disputing the issues that we have had over the course of 2 years with Northern Group. Often spanning weeks between communications from them. They take 0 accountability for their lack of service and poor customer experience and continue to reinforce charges. All whilst increasing our rent, after being their for 9 months they proposed the new rent for the area would be an increase from £1350 to £1725… as that is the average increase for Manchester (Conveniently Northern Group own half of Ancoats so can basically charge what they want for being horrendous) NEVER AGAIN!
Hi Simon, Thank you for taking the time to leave us a review and we’re sorry to see it’s not a better one. We can only apologise for any inconvenience caused with the ongoing works upon move in. As with any new building, snagging works can be expected however the team worked tirelessly to try and minimise disruption and resolve in a timely manner. Regarding the temporary worktop in your kitchen, we understood closer to move in that this wasn’t going to be ready in time due to supplier delays outside of our control. We are sorry for the delay with your kitchen, and we hope the compensation package we discussed and agreed at the time alleviated some of the inconvenience. In relation to the leak you experienced, we are truly sorry for the issue here. The team responded as quickly as they could to investigate the situation and organised the maintenance team for investigation less than 24-hours after the reported issue. We understand there were a number of visits to the property when working to resolve the leak and we thank you for the access you granted to the team during the investigation and resolution. Regarding compensation, we offered this for the kitchen worktop as that was an issue with an external supplier and outside of our control however regarding the leak, we responded reactively and believe that the measures we undertook to resolve the situation were fair and reasonable. With regards to the check-out, whilst we appreciate an effort made to clean the property, we had to organise an additional turnaround clean to get it to standard for a new tenant to move into. That being said, we agreed to cover this cost of the clean ourselves however reasonable expenses for other maintenance works conducted in the property were chargeable. We take all guidance from the DPS who set expected life cycles for fixtures and fittings in the property which we work in line with when calculating liabilities, and all works were documented and charged according to their recommendations. As a valued resident for the last 2-years, we want to be able to resolve any issues for you and work on a resolution that we are both comfortable with, which has been outlined in our correspondence regarding your move out and deposit. We hope to come to an agreement soon, but should you wish to speak to us please do give us a call. Best Wishes, The Northern Group Team
5/5
GoogleExtremely happy as a tenant of Northern Group’s Flint Glass Wharf having been a resident for a number of years. Head office staff are professional and efficient with regard to any queries or issues, and this is complemented by the efforts and friendliness of the cleaning and maintenance teams, particularly Kwasi and Mark who have been particularly friendly and helpful (especially during COVID-19!).PositiveResponsiveness, Quality, Professionalism, Value
Hi James! Thank you for the excellent review. It's great to hear that you're happy with the work of both our management team and maintenance team at Flint Glass Wharf!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Northern Group's Manchester office has 462 reviews across two platforms: 452 on Google, 10 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
Northern Group is rated 4.7 out of 5 across all 462 reviews, and 4.7 out of 5 on Google from 452 reviews, checked 9 October 2026.
Yes. In The Trusted Agent 2026 awards: Northern Group, Manchester won Platinum.
Northern Group, Jactin House, 24 Hood Street, Ancoats Urban Village, Manchester M4 6WX.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.