Every review we hold for the Manchester office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI would like to thank Chloe and the team at Northampton Group who have been amazing in helping and securing the perfect apartment for my daughter. I wouldn’t hesitate to recommend the Northern Group to friends and family. Amazing. Thank you so much
David · 25 September 2023
Agent replied · 21 June 2024
Hi David, thank you for your kind words. It is great to hear that Chloe and the team has made a good impression. I will be sure to pass on the feedback! Thanks again for sharing your experience of Northern Group with others.
★★★★★ 5/5
GoogleI recently moved to a NG apartment and they replied to my request fast, sorting out some issues I had with the new appliances. Thank you, Sophia.
Maria · 16 February 2026
Agent replied · 16 April 2026
We're happy to hear that Sophia was able to support you with your enquiries before you moved into your new home.
★★★★★ 5/5
GoogleI have had a good experience with Northern group team so far - managing our property in Manchester. Big s/o to Chloe and Caitlin plus everyone working behind the scene for the professional service and advice throughout the search of … More
Runako · 3 October 2025
Agent replied · 26 October 2025
Thank you so much for your kind words Runako! We’re really glad to hear you’ve had a great experience with the Northern Group team. Chloe, Caitlin, and everyone behind the scenes will be thrilled to know their efforts made a difference. We truly appreciate your recommendation and look forward to continuing to support you with your property in Manchester!
★★★★★ 5/5
GoogleAdam has been absolutely fantastic from day one, super friendly and nothing is to much trouble. Would highly recommend this group to anyone who is looking for a property in Manchester.
Nicholas · 22 May 2024
Agent replied · 21 June 2024
Hi Nicholas, thank you for the 5 star review, we're happy to hear you would highly recommend Northern Group and of your fantastic experience with Adam :)
★★★★★ 5/5
GoogleChloe was really helpful with our viewings and great communication throughout! Had a lot of trouble with other landlords / agents with last minute cancellations after travelling across the country and not being told but was great!
T · 23 January 2024
Agent replied · 21 June 2024
We really appreciate the kind words about Chloe and your experience with Northern Group. We're pleased we were able to help and thanks again for sharing your experience of Northern Group with others.
★★★★★ 2/5
GoogleCurrently staying in the Ice plant apartment complex (2nd year), and things have gotten progressively worse over the course of the duration. Poor / Lazy communication, from the team with standards having dropped within facilities maintenance/ management.
Here are some photos of the apartment that I moved into on day 1… Not clean at all…
Disappointing considering all the positive reviews… on a positive, the parking is secure and the lift rarely fails and is fixed promptly, should something happen.
LA · 29 March 2024
Agent replied · 23 January 2025
Hi Luis,
Thank you for taking the time to leave us a review and we're sorry to see it's not a better one.
We apologies if we have not met our usual expectations on this occasion, we actively work with tenants to manage these situations to ensure we are delivering the service expected of us. We value you as a tenant who has lived with us for a number of years, so please do get in touch with us directly so we can discuss this further.
Best Wishes,
Northern Group
★★★★★ 5/5
GoogleI found the Northern Group extremely efficient and personable when dealing with my tenancy. Speedy response, clear instructions and reassuring customer service. Everyone I dealt with made me feel they had the tenants' needs at the forefront (especially Adam!)
Deborah · 25 October 2023
Agent replied · 21 June 2024
Hi Deborah, thank you for your kind words. It is great to hear that Adam and the team has made a good impression. I will pass your feedback onto Adam. Thanks again for sharing your experience of Northern Group with others.
★★★★★ 5/5
GoogleEmily and Caitlin have been a pleasure to work with and they have made my life as a landlord so much easier. They communicated clearly throughout the whole process and I know my property is in good hands being managed by Northerngroup.
Rebecca · 9 September 2025
Agent replied · 9 October 2025
Hi Rebecca! Thank you for sharing your feedback! We’re so pleased to hear Emily and Caitlin have been a pleasure to work with and that they’ve made managing your property easier. It’s great to know you feel confident having Northern Group look after it.
★★★★★ 2/5
GoogleCurrently staying in the Ice plant apartment complex (2nd year), and things have gotten progressively worse over the course of the duration. Poor / Lazy communication, from the team with standards having dropped within facilities maintenance/ management.
Here are some photos of the apartment that I moved into on day 1… Not clean at all…
Disappointing considering all the positive reviews… on a positive, the parking is secure and the lift rarely fails and is fixed promptly, should something happen.
Luis · 23 March 2024
Agent replied · 21 June 2024
Hi Luis,
Thank you for taking the time to leave us a review and we're sorry to see it's not a better one.
We apologies if we have not met our usual expectations on this occasion, we actively work with tenants to manage these situations to ensure we are delivering the service expected of us. We value you as a tenant who has lived with us for a number of years, so please do get in touch with us directly so we can discuss this further.
Best Wishes,
Northern Group
★★★★★ 5/5
GoogleI’ve had a really great experience with the Northern Group - from the moment I inquired about securing the property to moving in and renting with them, the entire process has been smooth and efficient.
Thank you especially to Charlotte, who has been friendly, very responsive, and helpful whenever I had questions or needed to address anything about the apartment.
As well, maintenance and fixes from James have been delivered efficiently whilst being friendly and helpful throughout.
I would highly recommend them to anyone searching for a new property.
Peter · 23 March 2024
Agent replied · 21 June 2024
Hi Peter, thank you for your kind words. It is great to hear that Charlotte has made a good impression. I will pass your feedback onto Charlotte. Thanks again for sharing your experience of Northern Group with others.
★★★★★ 1/5
GoogleBEWARE
I have been a tenant in Flint Glass Wharf since 2017, but the situation with new management in the last 2 years became dire.
Despite forcing us to agree to a significant rent increase with no notice last year (30%),and to conduct needed maintenance in the property in exchange, NGM failed to address critical issues in our apartment, including severe humidity, water seepage, and structural damage. Despite reporting roof water seepage in December 2023, no action was taken. As conditions worsened, we sought to vacate the property early due to safety concerns, but NGM refused, demanding a £600 remarketing fee and full rent until a new tenant is found.
Attached pictures of the conditions we have to endure and for what we have been paying full rent: roof patch with water leak when heavy rain, humidity in the corners with mold growth and a non functional shower.
Also in possession of a video where water droplets can be seen falling from the roof but unable to load in google reviews.
They also have a high staff rotation, in the last year there has been 3 different property managers, so issues reported previously are forgotten.
Juan · 23 March 2024
Agent replied · 21 June 2024
Hi Juan,
Thank you for taking the time to leave a review and we’re sorry to see it’s not a better one. We value you as a tenant and are sorry you are unhappy with your later experience, after a substantial amount of time living with us.
In reference to your rental increase, market rents have increased at a quicker rate than in previous years. This is consistent not only in the local area but for the majority of Manchester and nationally. Due to these market increases we review the rents our long standing tenants are paying and maintain this below market rate.
Regarding the roof leak you flagged with us in December 2023, we have been progressing with external contractors ahead of the work taking place. Whilst the works haven’t yet been completed, we must highlight that it is a major repair that requires comprehensive quotations and consideration to ensure that it is successful and long lasting.
We are truly sorry to hear that you feel we haven’t actioned the roof repairs in a sufficient timeframe, however, please be assured that we are working with external contractors to get this resolved as quickly as possible.
We will keep in touch with you directly regarding the ongoing works.
Best Wishes,
Northern Group
★★★★★ 5/5
GoogleJames was fantastic in handling maintenance issues in my flat. Quick and efficient, he fixed everything needed and explained the process clearly. He was very friendly and made the whole experience very pleasant
Cameron · 22 February 2024
Agent replied · 21 June 2024
We're so pleased to hear that James was able to fix everything so quickly for you. Thanks again for sharing your experience of Northern Group with others.
★★★★★ 1/5
GoogleHad multiple bad experiences last year with multiple members of staff, previous review was removed so I'll just say avoid.
Stephen · 19 March 2026
Agent replied · 16 April 2026
Hi Stephen,
We’re sorry to read your review and disappointed to hear that you were unhappy … More
★★★★★ 5/5
GoogleJames Chadwick recently attended our property to fix an issue with our radiator. He turned up on time, was really polite and managed to resolve the issue in less than 10 minutes!
Thanks James!
Henry · 23 January 2024
Agent replied · 21 June 2024
Thank you for the great review about James. We will be sure to pass this positive feedback onto him and we thank you again for sharing your experience of Northern Group with others.
★★★★★ 5/5
GoogleThe property manager, Pagie, has been extremely helpful and responsive throughout my moving-in process and with any maintenance requests since. She always replies quickly and gets things sorted without delay. Highly recommend her and the team, 100%!
YAOWEN · 19 October 2025
Agent replied · 26 October 2025
Thank you so much for your wonderful feedback Yaowen! We’re thrilled to hear that Paige has been so helpful and responsive throughout your move-in process and beyond. We’ll be sure to pass along your kind words to her and the team.
★★★★★ 5/5
GoogleA massive thank you to Chloe and Sophia from The Northern Group for helping me and my friend find a place to live and answering all our questions!
Conor · 7 August 2025
★★★★★ 5/5
GoogleChloe was amazing and the process was quick and easy from taken the property off the mark and the people are nice and easy going. Would recommend to anyone
Oliver · 22 April 2024
Agent replied · 21 June 2024
Hi Oliver, thanks very much for your feedback, great to hear Chloe was amazing and the process was quick and easy for you :)
★★★★★ 5/5
GoogleWe came across Northern Group during our Rightmove search for a place to live. Caitlin Pritchard, a lovely lady, showed us a house that would fit our needs and budget the most. She was very informative and helpful so that the whole process has been as easy as cutting through butter. Adam Burne has also been very assistive and we really had not imagined that we could sort renting a house this fast. Every step is well established and documented, and the procedure is run by intelligent software so that everything is handled online. I do not know whether this is a common practice in UK, but one thing for sure that Northern Group is ahead of the curve!
Mert · 22 February 2024
Agent replied · 21 June 2024
Thank you for taking the time to leave us a review about your experience with Northern Group. We are so pleased to hear that Caitlin and Adam were able to support you in your search for a new home, and make the whole process smooth sailing for you. Thank you again for taking the time to share your experiences online and we wish you all the best in your new home.
★★★★★ 5/5
GoogleJames Chadwich attended today to look at the broken radiator, he was super friendly and got straight the job, did amazing despite having to work in smaller space and was overall excellent and fully explained the issue and how it will be resolved. Great guy
James attended again to carry out more work and was so much help! He showed me how things worked and what he had done which was super helpful and nice to say, always a pleasure and does an amazing job, to the highest standard
Hannah · 22 February 2024
Agent replied · 21 June 2024
Thank you for the kind words, we will be sure to pass this praise onto James and we're pleased to see he was able to help you with any issues in your apartment. Thanks again for sharing your experience of Northern Group with others.
★★★★★ 5/5
GoogleThis is my second time renting through Northern Group and every part of the process was smooth and I was kept up to date the whole way through. Chloe and Adam have been great at coming back to any questions I had and loving the new apartment! I had so much trouble finding dog friendly rentals but the Northern Group make it so easy. Definitely recommend
Rachel · 26 October 2024
Agent replied · 8 November 2024
Hi Rachel, thank you for your 5 star review, it's great to hear about your positive experience. We hope you, and your dog, enjoy your new home :)
★★★★★ 5/5
GoogleEveryone at Northern Group has been great, Chloe who arranged our viewing was lovely and Adam has been a massive help and answered our many, many questions!
Jess · 22 May 2024
Agent replied · 21 June 2024
Hi Jess, thank you for a great review. We're glad you have had a 5 star experience with our team :)
★★★★★ 5/5
GoogleI have been renting with NG for over a year now. We have mainly spoken to Aria and she has always been professional and fast in her responses and resolving any issues.
Thanks Aria!
Noshba · 24 December 2023
Agent replied · 21 June 2024
Hi Noshba, thank you for your kind words. It is great to hear that Aria has made a good impression. I will pass your feedback to Aria. Thanks again for sharing your experience of Northern Group with others.
★★★★★ 5/5
GoogleFantastic and swift move in,
Holly has been fantastic at answering questions promptly and provided us with this amazing welcome box!
Luke · 26 August 2024
Agent replied · 25 October 2024
Hi Luke, thank you very much for your 5 star review, we're glad you had a fantastic experience with our Property Manager Holly :)
★★★★★ 5/5
GoogleThe properties are outstanding. We feel at home already. The staff are really friendly and helpful, in particular Irene. She's been amazing. I'd definitely recommend using Northern Group
Sarah · 22 April 2024
Agent replied · 21 June 2024
Hi Sarah, thank you for the great feedback, we're so glad you're enjoying the property and had an amazing experience with Irene :)
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