Trusted Agent profile Β· Manchester

Northern Group Manchester reviews

β˜…β˜…β˜…β˜…β˜… Excellent

462 reviews across 2 platforms

Jactin House, 24 Hood Street, Ancoats Urban Village, Manchester, M4 6WX

Northern Group's office in Manchester, at Jactin House, is rated 4.7 out of 5 across 462 reviews on two platforms, including 452 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.

Google logo

4.7 / 5

452

Reviews on Google

This office

Trustpilot logo

10

Reviews on Trustpilot

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Northern Group, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Manchester office, from every platform, shown as written. First names only.

5/5

Google

I Work At Flint glass works Mark on reception always provides excellent service. He is always helpful when I need assistance.

Tim Β· 22 June 2023

Agent replied Β· 21 June 2024

Hello Tim! Thank you for your 5* review! We are delighted Mark has made a great impression! We will be sure to pass this onto him.

5/5

Google

Real professional ! Top πŸ’• …

Andrea Β· 22 May 2024

Agent replied Β· 21 June 2024

Hi Andrea, thank you for the lovely feedback and 5 stars :)

5/5

Google

Second visit by James. He goes above and beyond.

Alex Β· 23 March 2024

Agent replied Β· 21 June 2024

Thank you for the positive feedback Alex

5/5

Google

We've recently moved into one of their properties and the whole process has been smooth. Really recommend northern group, they've handled everything very professionally. Just what you need when you are moving houses. Nazia's great, always answers promptly to our queries!

Camila Β· 22 June 2020

Agent replied Β· 21 June 2024

Hi Camila, thank you for rating your experience 5/5, we really appreciate you sharing with others.

5/5

Google

Mark the concierge is very helpful and has been incredibly knowledgable about all my queries

Dylan Β· 25 October 2023

Agent replied Β· 21 June 2024

Hi Dylan, thank you for your kind words and your 5* rating. I will pass your feedback onto Mark. We really appreciate you taking your time to share such positive feedback with others. We couldn't ask for more so thank you.

5/5

Google

Good building! Any issues resolved quickly and always met with a friendly smile by mark

Emilia Β· 25 October 2023

Agent replied Β· 21 June 2024

Hi Emilia, thank you for your kind words. It is great to hear that Mark has made a good impression. I will be sure to pass your feedback onto Mark. Thanks again for sharing your experience of Northern Group with others.

5/5

Google

Chloe showed us round several apartments and was very knowledgeable and friendly!! Would highly recommend

Adam Β· 25 October 2023

Agent replied Β· 21 June 2024

Hi Adam, thank you your kind words. It is great to hear that Chloe has made a good impression. I will pass on your feedback to Chloe. Thanks again for sharing your experience of Northern Group with us.

5/5

Google

Brilliant service. Kind friendly and fixed the issue.

Sarah Β· 23 March 2024

Agent replied Β· 21 June 2024

Hi Sarah, thank you for your 5* rating. We really do appreciate you taking the time to share such positive feedback with others. We couldn't ask for more so thank you.

5/5

Google

Mark the concierge very friendly always up for chat but there if you have any issues or queries

James Β· 27 July 2023

Agent replied Β· 21 June 2024

Hi James, thank you for your kind words. It is great to hear that Mark has made a good impression. I will be sure to pass this onto Mark!

1/5

Google

It was really bad experience. They wasted my time, staff is very unprofessional and no communation in the team.

Gurpreet Β· 22 June 2023

Agent replied Β· 21 June 2024

Hi Gurpreet, we value all customer feedback and are sorry to hear that you felt Northern Group’s service deserves a 1* rating. Your feedback has been investigated by management at Northern Group. We understand we did not meet your expectations despite our efforts to assist. A property was initially confirmed with you over the phone; however, we then were unable to progress the application as we did not hear back from you in over 4 days. Our team were unable to obtain further information to secure the property, so the property was let out to another applicant. We understand the result of not securing a new home may be frustrating; however, we do hope you can understand that due to not hearing back from you, we had to give other applicants the chance to secure the property. If you’d like to contact us directly, then we would be more than happy to resolve the issue and assist in helping you find your next home.

5/5

Google

Good property management and Mark the Concierge in my building is fantastic 😊 …

Benny Β· 25 October 2023

Agent replied Β· 21 June 2024

Hi Benny, thank you your kind words. It is great to hear that Mark has made good impression. I will pass on your feedback to Mark. Thanks again for sharing your experience of Northern Group with others.

5/5

Google

James Chadwick, polite, professional, quick, efficient and knowledgable. Highly recommended

Glynn Β· 23 January 2024

Agent replied Β· 21 June 2024

Thank you for taking the time to leave us such a great review, Glynn. We appreciate you sharing your experience of Northern Group with others.

5/5

Google

James - Great service and prompt response

Ben Β· 23 March 2024

Agent replied Β· 21 June 2024

Thank you for the review Ben, we're glad James provided a great service.

5/5

Google

Chloe's been a great help, and very responsive.

T Β· 22 February 2024

Agent replied Β· 21 June 2024

Thank you for taking the time to leave us a review about your experience. We're pleased to hear that Chloe has been able to support you with everything you've needed throughout the process.

5/5

Google

James did a great job and was very pleasant!

Deborah Β· 23 January 2024

Agent replied Β· 21 June 2024

Thank you for the kind words Deborah.

5/5

Google

Matt has just helped my secure an apartment in a matter of just two days! Nothing is too much trouble for the guys at Northern I would use them again in a heart beat!PositiveProfessionalism

Paul Β· 22 June 2021

Agent replied Β· 21 June 2024

Hi Paul, this is great to hear and I'm glad that the team made a good impression. Thank you for rating your experience 5/5!

5/5

Google

Great guy, did a very thorough job.

Pippa Β· 22 February 2024

Agent replied Β· 21 June 2024

Thanks for the kind words, Pippa.

5/5

Google

James very nice Fast, efficient, accurateπŸ‘πŸ»πŸ‘πŸ»πŸ‘πŸ» …

Lam Β· 22 February 2024

Agent replied Β· 21 June 2024

Thank you for taking the time to leave us a review about your experience. We are pleased to see that James was able to help you in a timely manner.

5/5

Google

James came all sorted thanks! Very good

Matt Β· 22 February 2024

Agent replied Β· 21 June 2024

Thank you for your review, we are pleased to hear that James provided very good service for you!

5/5

Google

We had to have a new bathroom radiator fitted. Mark Scholes arrived on time, was very friendly and did a great job at fitting the new radiator.

Craig Β· 22 June 2022

Agent replied Β· 21 June 2024

Hi Craig, thank you very much for your kind words and for taking the time to write such a great review. It is brilliant to hear that Mark made a good impression and was able to arrange a new radiator swiftly. Many thanks, Northern Group.

5/5

Google

James - very polite and efficient

Jack Β· 22 February 2024

Agent replied Β· 21 June 2024

Thanks for your feedback, we are glad you had a positive experience with James.

5/5

Google

so far, rental experience with your company is positive and I don't have anything to comment.

Ken Β· 22 June 2023

Agent replied Β· 21 June 2024

Hello Ken! Thank you for your positive feedback and 5 star review!

5/5

Google

Wayne did a great job! Friendly and professional. Thanks

Mark Β· 12 May 2025

5/5

Google

Tenancy renewal experience is easy and quick

James Β· 23 January 2024

Agent replied Β· 21 June 2024

Thanks for the great review, James. We're so pleased your renewal experience was easy and we're happy you're staying with us for a while longer. Thanks again for sharing your experience of Northern Group with others.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Northern Group's Google reviews

Questions about Northern Group Manchester

How many reviews does Northern Group Manchester have?

Northern Group's Manchester office has 462 reviews across two platforms: 452 on Google, 10 on Trustpilot.

What is Northern Group Manchester's rating?

Northern Group Manchester is rated 4.7 out of 5 across all 462 reviews, and 4.7 out of 5 on Google from 452 reviews.

Has Northern Group won any awards?

Yes. In The Trusted Agent 2026 awards: Northern Group, Manchester won Platinum.

Where is Northern Group's Manchester office?

Northern Group Manchester, Jactin House, 24 Hood Street, Ancoats Urban Village, Manchester, M4 6WX.

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