Trusted Agent profile · Manchester
★★★★★
475 reviews across 2 platforms
Jactin House, 24 Hood Street, Ancoats Urban Village, Manchester, M4 6WX
Northern Group's office in Manchester, at Jactin House, is rated 4.7 out of 5 across 475 reviews on two platforms, including 452 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Northern Group, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
5/5
GoogleJust viewed an office from Northen group company and in less than 3 days the lease was signed and keys released. Very professional and fast service. Special thanks to Egor Popvschi who helped us through from start to finish. Would definitely recommend Northern group.
5/5
GoogleNo issues living in Flint Glass Wharf - Holly Whitehouse has always been very helpful whenever any assistance was needed!
Hi Joseph, thank you for your feedback, we are happy to hear you have had no issues and Holly was always very helpful :)
5/5
GoogleJames and Ben came to sort out the bathroom in 306. Great guys, really polite and done a great job by the looks of it - thanks
Hi Scott, thank you for your kind words. It is great to hear that James and Ben have made a good impression. I will pass your feedback to James and Ben. Thanks again for sharing your experience of Northern Group with others.
5/5
GoogleVery friendly and helpful. Did an excellent job re-sealing the shower and even helped us figure out the ventilation system. Went above and beyond
Thank you for taking the time to leave a review about your experience, Alice. We're pleased to see that your issue was dealt with quickly and efficiently.
5/5
GoogleWe have lived here now for six months, and Mark at the front desk has been brilliant. Always friendly, warm, helpful, and often going the extra mile to help us out.
Hi David, Thank you for your kind words. It is great to hear that Mark has made a good impression. I will pass on your feedback to Mark. Thanks again for sharing your experience of Northern Group with others.
5/5
GoogleA nice place to live, spacious cosy apartments and friendly staff. The cleaner, K, is a really positive member of the Northern group team and he always nice things to say. K is friendly and has good values, he is hardworking and always has a smile on his face :)PositiveProfessionalism
Hi! Thank you for your kind review. We're delighted that you're happy with the work of our team!
5/5
GoogleGreat experience with Hollie from Northern Group, really helpful and received top service when needing a car parking space quickly
Hi Matthew, thank you for your feedback, and we're happy to hear you had a great experience with Holly, we will pass this onto her :)
5/5
GoogleHad a great experience finding a property with Northern group, in particular Nazia. She was able to confidently answer all of our questions. I am currently renewing my contact for a different property with Northern Group and it couldn't go more smoothly.
5/5
GoogleJames has done a great job sorting a few bits in my new flat. Great chat as well :) Thank you!
Thank you for the great feedback Beatriz, we will be sure to pass this on to James :)
5/5
GoogleGood experience with the engineer James today. Was prompt, helpful and informative when coming to fix a door handle.
Hi Robert! We're delighted to hear that you had a good experience with our engineer, Martin.
5/5
GoogleNazia and the team at Northern Group have been incredibly helpful in getting us set up in our new apartment. The initial viewing was great, the application process was smooth, and they've been very quick at responding to queries. Highly recommended.
5/5
GoogleJames Chadwick came around and fixed up the skirting, was very friendly and professional, got everything done very quickly too! Much appreciated -Eva
We're so pleased that James was able to help you with your skirting in a timely and professional manner. Thanks again for sharing your experience of Northern Group with others.
5/5
GoogleMartin came over to repair my blind and my window which was catching. I mentioned to him the hob was a little scruffy with some silver showing on the edges, when I arrived home later he had painted it for me so was really pleased :)PositiveResponsiveness, Quality, Professionalism
Hi Louise, thanks for the great review! We're so pleased to hear that you're happy with the maintenance work from Martin.
5/5
GoogleSuper professional service from Nazia from start to finish!..couldn’t have asked for more. A credit to the industry. After two years, Northern Group continue to exceed my expectations!. Thanks again to Nick and the maintenance team for fixing a small issue without delay. Can't recommend them enough. Brilliant.
Hi Steven, thank you for your great feedback and thank you for taking the time to write such a detailed review and for recommending Northern Group to others.
5/5
GoogleWe had a very good experience with an engineer, James who came today to fix the door handle.
Hi Meri, we pleased to hear you had a very good experience with James. Thank you for the feedback and 5 star rating!
5/5
GoogleJAMES Was amazing and got everything done to a really high standard and was super friendly and polite, would highly recommend!
Thank you for your feedback Charlotte, we are so glad you had an amazing experience with James.
5/5
GoogleVery easy process letting a flat in Manchester City Centre, if there were sides, Northern Group is on yours, highly recommend.
Thank you for the kind words, Daniel. We are pleased to hear that your experience with us has been positive, and that we were able to help you let your property.
5/5
GoogleWe had a really great experience with Northern Group! They were very friendly and efficient and worked really hard to make sure we could move in ASAP. I would definitely recommend.
Hello Hannah! Thank you for your 5* review! We are so glad your move in ran smoothly and you had a great experience with our staff. We love what we do at Northern Group, so it is nice to get such great feedback.
5/5
GoogleJames Chadwick arrived promptly, did a good job, tidied up after himself, and was a sound guy. Very pleased with the work
Thank you for the kind words about James, we are pleased he was able to help you. Thanks again for sharing your experience of Northern Group with others.
5/5
GoogleHaving lived at ‘The Ice Plant’ in Ancoats for a number of years, I’ve always been really happy with the service provided by Northern Group. Lovely apartments with great quality fixtures and fittings, secure hassle free parking and a great location. Any issues raised are always dealt with in a timely and efficient manner.
Hi Ashley, thank you for your kind words! We really appreciate it from all the team at Northern Group
5/5
TrustpilotMartin Spencer Architecture
Martin Spencer Architecture We are based in the Clarence Arcade for nearly 4 years , the offices are well managed, clean and serviced spaces are excellent communal facilities. Concierge reception management with friendly staff
Hi Martin, thank you for taking the time to leave us a review. We’re pleased to hear you’ve enjoyed your time at Clarence Arcade and have been happy with the offices, communal facilities and concierge service. We really appreciate your feedback and are glad the team has helped provide a well managed and welcoming environment for your business. Many thanks, The Northern Group Team
5/5
GoogleAbdi and Rick are very professional and helpful!
5/5
GoogleHad James the maintenance engineer come round, very professional work and lovely all round bloke. Would recommend for sure 10/10
Thank you for the kind words about James and the service he provided. We are pleased to see he was able to help resolve everything for you.
5/5
Googlejames was very polite and helpful when attending my property. he managed to resolve all the issues without any problems.
We're so pleased that James was able to help you with your apartment issues. Thanks again for sharing your experience of Northern Group with others.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Northern Group, Manchester won Platinum.
