Trusted Agent profile Β· Manchester
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462 reviews across 2 platforms
Jactin House, 24 Hood Street, Ancoats Urban Village, Manchester, M4 6WX
Northern Group's office in Manchester, at Jactin House, is rated 4.7 out of 5 across 462 reviews on two platforms, including 452 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Northern Group, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
5/5
GoogleMark Schloes sorted everything out for us top fella
Hello Liam, thank you for your kind words! It is great to hear that Mark has made a good impression - I'll be sure to pass this feedback onto him. Thanks again for sharing your experience of Northern Group with others.
5/5
GoogleNazia was fantastic and we really liked the apartment, we found out all the import information we needed
5/5
GoogleVery good and professional
Hi Ian, thank you for your 5 * star rating. We really appreciate you taking the time to share such positive feedback with others. We couldn't ask for more so thank you.
1/5
GoogleHorrible experience, donβt recommend at all.
Hi Lidia, thank you for taking the time to share your experience with others. All feedback is important to us, and with this occasion, weβre very shocked to hear that we did not meet your expectations. We understand you were not happy with the property in question, however, from the feedback received, we felt you were happy with the service - we were able to mutually agree to end your tenancy, return your full deposit and as a goodwill gesture (on behalf of the landlord), we refunded the first monthβs rent as well as not charging for the second month. Our senior management team has reviewed your comments internally and would love the opportunity to understand your feedback in more detail. Please let us know by contacting Northern Group directly.
1/5
GoogleThe worst experience ever had with a real state agency, not recommended at allππ»ππ» β¦
Dear Ross We are sorry to hear you feel that you have not been treated fairly through the application process. Our procedures are clear from the initial stage, with the holding deposit terms sent at the point of payment. We initially pre-qualify applicants and ask them to confirm their financial position, prior to a full reference being conducted. This is to minimise the costs incurred. The pre-qualification includes us asking key questions at the point of viewing, asking these same questions at the point the holding deposit is paid and with an initially declaration form completed by all applicants. When the full reference is carried out, we validate the information provided. It was found that at least one of the applicants provided vastly different information to the true position. Our holding deposits terms advise that if an applicant provides false information, we reserve the right to cancel the application and utilise the holding deposit to cover the Landlord or Agents costs incurred. As there were two joint applicants this represents Β£98.40 (Β£82 + VAT) per applicant. We would like to discuss your concerns in more detail and would ask for you contact our head of department egor@northerngroup.co.uk
5/5
GoogleMark Scholes at the northern group came to fix our washing machine, quick, efficient, friendly.
Hi Oliver, thank you for rating Northern Group's service 5/5! We couldn't ask for more so thank you for sharing with others. Thanks again from all of the team at Northern Group.
5/5
GoogleI have been really impressed with Northern Group. They provide a straightforward, yet friendly service. Really easy to communicate with - making our move easy and stress free.
Hi Leanne, thank you for your honest feedback, we really appreciate your kind words!
5/5
GoogleKwasi's help was invaluable today when he came over to help with a leak! An true asset to northern group.
Hi Louis, it's great to hear that you're pleased with the work of our team member Kwasi! Thanks for the great review.
5/5
GoogleNazia and the team are really attentive and friendly. Highly recommended
5/5
GoogleWe highly recommend northerngroup and although we have only just moved in we have found them very professional and honest in all respects. Nazia at northerngroup has been extremely helpful and made what could have been a stressful event (moving home) very smooth and easy. We are thankful and look forward to life in our new home.
5/5
GoogleGreat communication and always easy to deal with. Very helpful
Hi Sam, thank you for the great feedback!
5/5
GoogleGreat repair service from Matthew today, fixed the issues quickly and mindful of distancing etc. Thanks
Hi Evelyn, thank you for your honest and great feedback, we really appreciate it. Thanks again, Northern Group
5/5
GoogleNorthern Group's online reference checks and administration made moving into our new flat effortless, they were always helpful and happy to arrange additional viewings. Once moved into our new flat, the property was in great conditions and any minor issues that we picked up on were tended to immediately and efficiently by the in-house maintenance team.
5/5
GoogleAbsolutely fabulous Nazia, nothing is too much trouble for you. Your pleasant, helpful, supportive and always smiling. Thank you π Sharon β¦
Hi Sharon, thank you for your kind words, it is great to hear Nazia made a good impression. Thanks again from Northern Group
5/5
GoogleGreat services provided by Matrin D. He tested everything prior to leaving the premises.PositiveQuality, Professionalism
Hi Ali, thanks for the great review!
5/5
GoogleBeautiful Apartments in a great location. Any requests were dealt with in a timely manner too
Hi Nick, great to hear that you rate your apartment and service from Northern Group as 5/5! We really appreciate your feedback
5/5
GoogleHad the best support with a stressful situation from Egor at NorthernGroup. recommend their services.
Hi Balraj, thank you for rating your experience 5/5! It is great to get honest but great feedback like this.
1/5
TrustpilotStyle over substance
5/5
GoogleJust moved into my new apartment at Flint glass wharf. Nazia at the northern grouo has dealt with all my queries to date promptly, very pleasant and helpful. The apartment is gorgeous and im very happy with how the move went so well.
5/5
GoogleFriendly communication and quick responses
Hi Rebecca, thank you for rating your experience 5/5!
5/5
GoogleFast, easy and efficient process when moving.
Hi Jordan, thank you for rating your experience 5/5! We really appreciate your honest feedback. Thanks again from all the team at Northern Group.
5/5
GoogleWe could find a great flat promptly. We didn't have perfect docments as a screening for moving-in,but We appreciate your generous response. At first we found some problem about a flat. But the staff Nazia helped us immediately.
5/5
GoogleNorthern Group have been a great help and made my move in as smooth as it could have possibly been. Every member of the team I have spoken to have been lovely and friendly. Also great properties on offer!
5/5
GoogleHas been a really pain-free renting experience. Nazia and the others at Northern Group have sorted any problems I've had, and helped me with my rental extension when I was unavoidably out of the country last year. Would recommend.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Northern Group's Manchester office has 462 reviews across two platforms: 452 on Google, 10 on Trustpilot.
Northern Group Manchester is rated 4.7 out of 5 across all 462 reviews, and 4.7 out of 5 on Google from 452 reviews.
Yes. In The Trusted Agent 2026 awards: Northern Group, Manchester won Platinum.
Northern Group Manchester, Jactin House, 24 Hood Street, Ancoats Urban Village, Manchester, M4 6WX.
