Trusted Agent profile · Manchester
★★★★★
401 reviews across 3 platforms
Quay West at MediaCity, Trafford Wharf Road, Trafford Park, Manchester, M17 1HH
Knight Knox's office in Manchester, at Quay West at MediaCity, is rated 4.1 out of 5 across 401 reviews on three platforms, including 179 Google reviews rated 4.1.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
5/5
TrustpilotI had a very pleasant experience with…
I had a very pleasant experience with Knight Knox.Naomi went over and beyond to make sure everything was sorted out in the shortest possible time. She also carried me along carried me along every step of the way.
Thank you very much Ada, it was a pleasure doing business with you!
5/5
TrustpilotProperty investment made easy!
Knight Know have provided me with some genuine "hands off" property investments which we hope to add to soon.
Dear Simon, Thank you so much for taking the time to leave this review. It's been a pleasure working with you to build your portfolio of Specialist Supported Housing properties. We are so happy that you are benefitting from the "hands off" model and have been receiving regular rents since 2024. We look forward to working with you again in the future. Yours, Knight Knox.
1/5
GoogleI am continually receiving spam emails from this company but I have not used them at all! …
Dear Mary, Thank you for getting in touch. We're sorry to hear that you've received … More
5/5
TrustpilotRecommended: Professional, friendly and super helpful
Both Lewis Combe, but also Suzanne Todd and the rest of the after-sales team, impressed me with their immediate responsiveness, honesty, friendliness and efficiency during the whole process of marketing and carrying through to exchange my first property in the UK. They were next to me throughout the whole tedious documentation process, patiently reassuring at every step. Commendable service, particularly appreciated by an overseas buyer, such as myself.
Hi Maria,Thank you for such a lovely review. Your kind words have been passed over to Lewis, Suzanne and Michelle. It has been a pleasure working with you and we're pleased that you have been happy with the service that you've received from our office. We want to ensure that all buyers feel comfortable with the process and we're happy that we have been able to guide you through the transaction with ease.YoursKnight Knox
2/5
TrustpilotThink carefully before buying via this company
I bought a studio flat in media city, Manchester in 2016 which was due to complete early 2018. Whilst I appreciate there there is some leeway regarding these dates, I am now told completion is likely in 2023. This is due to the contractors X1, Knight Knox have not maintained communication in the lengthy period since they took my money, except to send me emails inviting me to further invest, nor have they aimed as intermediaries to get the contractors to provide some amelioration re our delayed purchases.Additionally I used a solicitor that they introduced me to, who took my money, then stopped trading and has failed to provide me with the paperwork and has also failed to return my monies paid in advance for the purchase (TQ property solicitors). They need to do a lot more for their hefty commission and seriously consider the ethics of some of their professional partners.Edit - no alternative firm was provided nor did I receive communication asking for new solicitor details.Second edit - this was a review of my personal experience. I understood this to be for communication of this to other consumers. Please do forward the emails but I would have considered it far more professional for you to have contacted me directly rather than put information about correspondence on trust pilot as means of one to one communication, which I have been forced to respond to. Please do not do this again and give due consideration to appropriate information governance.
Hello Sameena, we are sorry you feel your experience with Knight Knox has not been as expected. Completion is scheduled for 2023 and work has commenced again on site. We will of course continue to press for updates and forward these on as we receive them via the construction company. It was unfortunate that your chosen Solicitor firm sadly closed down. We could not have known about this in advance and we have provided an alternative firm to various clients including yourself. We wrote to all affected clients, requesting new Solicitor details from them so we can push for completion of contracts as soon as possible. Edit: Hello Sameena, we have checked our email system and it shows that there were two emails sent to you in regard to this matter, both of which were sent successfully. The first was on the 14th July and the second on the 4th October. If for some reason you cannot find these emails, please contact us directly on info@knightknox.com and we can re-send them to you.Kind regards, Knight Knox
5/5
TrustpilotVery efficient staff and very good at…
Very efficient staff and very good at keeping in contact
Dear Gerry, Many thanks for your review. Your comments have been passed onto your Property Consultant Olivia Leishman and your After Sales Consultant Michelle Gemmell. Yours, Knight Knox.
5/5
TrustpilotThey were easily accessible
They were easily accessible.
Dear Shireen, Thank you so much for your review. Your feedback has been passed onto your Property Consultant Henry Oliver and your After Sales Consultant Michelle Gemmell. Yours, Knight Knox.
5/5
TrustpilotGreat support throughout and…
Great support throughout and professional team
Dear Richard, Thank you so much for your review. It really is appreciated. Yours, Knight Knox.
1/5
TrustpilotI brought the Manchester water
I brought the Manchester water from 2017. Should be ready by 2019. I just got the flat now. 2021. Two years late. When I ask for a delay until the end of June. Due to selling my share at a good price. The company said no. It may end up losing the flat and all my deposits payment will be lost. What kind of company is it? I will never buy from you again. Although I'm a buy to let company.
Dear Ms ChungPlease note that we are the sales agent and, whilst we kept you informed about the construction progress with this project, we could not do anything to speed up the completion. There were many documented reasons for the delays and we did our utmost to keep you fully updated.As you work in the property industry then you will be aware that when you purchase off plan, you benefit from the lowest possible price, whilst at the same time taking the risk of construction delays. You will also be aware that once the legal documents have been issued for completion then this has a limited timeframe of 10 working days. This is a standard contract for buy to let properties.Kind regards.Knight Knox
3/5
GoogleTo be honest, I had a very pleasant experience dealing with knight knox themselves. BUT... The product (X1 student unit) however leaves a lot to be desired. Post guaranteed rental period charges increase exponentially so much so that the rent (if let) only covers the service charge (double what I'm paying for a two bed in the heart of Manchester) and management fees and charges. The building itself seems to be mismanaged as every other month something is broken, or carpets need replacing - just be wary. Now I know knight knox will probably reply to this and say it is the management company that is at fault and not them. I do agree, though, it appears there have been plenty of concerned individuals who have expressed the same and the 'product' is still being sold as great investments. What makes matters worse is that the two current directors of knight knox were former directors of X1! And X1 have recently changed the management to another company Haymarket block management, and guess what... Haymarket and X1 also has the same director. Something's not right.
Hello Tom, We are pleased to hear that you had a pleasant experience with Knight Knox, and are sorry that you feel the ancillary services you have received from other parties has not been of the same standard. We do however need to point out that your statement at the end of the review regarding our directors is inaccurate. The Managing Directors of Knight Knox do not, nor have they ever held, directorships of any company related to X1. This information cannot be found on Companies House or any other legal entity, so if you could please provide us with the proof of this allegation we will investigate it immediately. As such, we must ask that you remove that part of your review. Kind regards, Knight Knox
5/5
TrustpilotBig Thanks to Everyone at Knight Knox
Knight Knox have been great from start to finish with purchasing my first property with the help to buy scheme. Lynn in the After Sales team really was the one who made it all happen for me when things got tough and this really helped me get my perfect property in Sheffield Kelham Island. This carried all through the process and everybody at Knight Knox along the way were always helpful and would go the extra mile to make sure I was happy with everything.
Hello Harry, thank you so much for your review. We are delighted to hear that you are pleased with the service you received and will pass on your kind words to Lynn! We look forward to working with you again in the future.
1/5
TrustpilotThe company has sold off-plan…
The company has sold off-plan properties without taking into consideration any of the buyers concerns.They take your deposits for off-plan residential developments in Manchester, UK and the companies they work with DO NOT DELIVER. Everyone, do not get involved with this. It is very dangerous you will lose thousands of pounds. You cannot trust the companies they work with such as Fortis developments.
Dear Jayesh,We are disappointed that you are not happy with our service, but we feel that it is appropriate to provide an overview in this reply so that other customers reading this review will have a better understanding of your experience. You have worked with our office since 2015 and have purchased two properties with us, one of which was successfully completed and delivered in 2016.We appreciate your frustration with regards to your second purchase and we assure you that this is not the outcome that Fortis or our office would have wanted on this project.Knight Knox have been in the Property Investment industry for almost 20 years, launching more than 120 developments to the buy-to-let market since 2004, providing 1,000s of completed and tenanted apartments for our investors.As the sales agent we act as the intermediary between the client and the developer. However, in this case due the complexity of the issues with this site, Fortis opted to communicate directly with clients to try and find solutions. This line of communication is still open.YoursKnight Knox
1/5
TrustpilotDisappointed Loyalty client
I am their client more than 8 years. I bought 3 apartments from them and referred more than 6 friends to their services. When they sold you properties, they followed well. Once you want to sell or the property they sold you can’t finished. They had very bad response and even no follow up. The properties they sold me can’t met the price I bought.
Dear Cindy, Whilst we are extremely disappointed that you are not happy, after speaking to you at length about the matter, we feel it appropriate to explain to any other customers reading this why we refute this review. We have been working with you directly for seven years and in this time, you have purchased three properties with us. Two of these properties are saleable, in fact you have already had one of them valued by an estate agent. The third has been affected by the nationwide cladding issue that hit the UK recently. We must point out that the development in question was built to all government safety regulations at the time of build. The company managing that property is currently going through the application process to have the cladding replaced. Once this has been done then you will be free to sell your apartment on should you choose to do so. YoursKnight Knox
5/5
TrustpilotI had been thinking about buying a…
I had been thinking about buying a property for several months, and had been through all the competing websites. Lots of good information, but not always great follow-up service on enquiries. So I had quite a lot of anxiety about the best location, price and goals. Within a couple of days of interacting with the staff at Knight Knox, I had settled on a place to invest in. I was reassured by the balanced, honest feedback from the staff, as was my wife. As such, I went through with a purchase within a short period. Great service. Thank you, Janet!
Thank you David for your extremely positive review. We are delighted to hear that you have been happy with the service you received from Janet and the team!
1/5
TrustpilotThis is horrible experience
This is horrible experience. At the beginning, I could not get the information for applying my mortgage. At the end, the staff asked me to pay everything by cash and told me that it was too late to apply mortgage. I tried to talk to the developer by my own. The agent pushed me to finalise my deal even asked me to give up. At the end, I made it. However, Knight Knox is my nightmare. I never forget.
Dear Ms PingWe are sorry that you feel the experience has been less than you expected from Knight Knox, however we must correct the inaccuracies in your review - • You reserved this property more than 2 years ago (2019) and the aftersales team here have done their best to help you through the purchase process.• The normal timescale for exchange is 28 days, this is a requirement of the developer and under normal circumstances this is achieved.• In the case of mortgage purchases, many applicants have been let down by their lenders which is the case here. The advice from Knight Knox was correct, the developer could have cancelled your purchase due to the inordinate amount of time this was taking, although the team here worked with the developer and negotiated extra time in order for you to complete your purchase.Regards, Knight Knox
5/5
TrustpilotA very positive experience with Knight Knox.
The sales office was very helpful and understanding. They answered all my questionswith patience and delivered reliable information.The aftersales team was amazing and followed every step of the process carefully. I had doubts before the purchase but I am happy now that I decided to buy a property with them. Thank you all.
Thank you so much for your review. It has been a pleasure working with you and we are glad that you are happy with the service that you have received.Yours,Knight Knox.
5/5
TrustpilotBuying with knight Knox is a pleasant…
Buying with knight Knox is a pleasant experience. I did everything online. Big thanks to Janet for her assurance and positive attitude. She is so professional and experienced.Abdulfattah and Yaman
Thank you Abdulfattah and Yaman for your very kind review, we have passed your praise on to Janet and the team!
5/5
TrustpilotFrom start to finish very personal service.
From start to finish very personal service, always available to answer any questions or concerns.
Dear Neil, We are so happy that you have enjoyed your experience with Knight Knox. As you purchased a property in a completed Specialist Supported Housing project you will start to receive your rental return in the upcoming month, so you will feel the benefit of you investment quickly. Your kind words have been passed onto your Property Consultant Olivia Berry and your After Sales Consultant Michelle Gemmell, both of whom would love to work with you again in the future. Yours. Knight Knox.
5/5
TrustpilotGreat End Result
I initially signed up for a development which unfortunately ran into difficulties before reaching completion. The company thereafter worked closely and patiently with me to secure a superb alternative deal as a de-facto compensation. I am delighted with the end-result, the company have secured my confidence and I look forward to working on future deals with them.
Dear Thomas,Thank you so much for your review. We've been working with you since September 2022. We're happy that you have found the right investment which will shortly be exchanging and completing. We look forward to working wit you again in the future.Yours,Knight Knox.
1/5
GoogleWARNING! Do NOT sign purchase deals with any company, and especially this one, on 'student' or other ground-lease based apartments, no matter how tempting, polite or 'professional' they initially seem. Student lets (and some others too by the same agents) have NO practical residual value in the real market due to the main landlord / agency and management company being, in effect, one and the same. (This means no real control of income, therefore no true property value, which in turn is why banks will never lend against what is, in effect, a pointless and ineffective 'lease'.) After the initial fixed return honeymoon period, the combined landlord / managers (in one case owned and run by members of the same family) can (and do) then immediately push up maintenance costs and inflict spurious 'arrears charges', in effect reducing any net incomes to a small fraction of that originally suggested. Obviously, in turn, this often reduces the value of each unit to about 25% or less of the original cost. As this process is happening, the management's 'attitude' changes from polite, to vaguely polite, then to utterly dismissive and snide. Due to the structure of the underlying ownership usually being offshore, it is then absolutely impossible to recover even a small faction of one's original investment. In the event the unit remains un-let for one year ( a tactic to devalue and decided entirely by the managers) one still has to pay full running costs, just as if fully tenanted, and these can come to thousands per annum, forcing one to sell at a giveaway price, say 20% or less. With costs, this means a total loss of the investment or, if one holds on, just a net loss in the tens of thousands over just three or four years. Other associated companies to avoid (involved also as part of this self-evident scam) are Tuscola at Commerce House, Wickham Cay 1, PO Box 3140 Road Town, Tortola, British Virgin Islands, Grangeford Asset Management Ltd., Regent Property Management Ltd. and Fortis Property Management Ltd. All of these companies are working in cahoots to operate what is effectively high cost constructive extortion and proprty valuation manipulation. Please just research reviews on Regent to get a truer picture. As they say of the world's oldest profession "They got it, they sell it, but they still got it." Please research reviews on each and every one of these companies online BEFORE signing anything at all. Reviews of Knight Knox here on Google are very heavily padded with very obviously fake five star comments. Research of the reviewers names here will result in a list of very obviously 'professional reviewers'. Good luck, and happy investing .............. but buy real tenure of real bricks and mortar, and buy elsewhere!
We apologise if you believe that you have received a less than satisfactory experience regarding the purchase of a property through Knight Knox. However, in response to this review, we would like to make yourself and other readers aware of the following points: 1. Labelling as us being in ‘cahoots’ with other companies as part of a ‘self-evident scam’ is libellous and defamatory. We have over 15 years’ experience in the industry with many thousands of satisfied clients and repeat buyers that would counter your claim. 2. The content of your email alludes to issues with the management of your property, which does not fall under the remit of Knight Knox. If you are unhappy that you have had void periods and with the management of your investment, you are under no obligation to continue using the same rental company, and could find another one which you believe would better represent your own interests. We can, if asked, help with this. 3. The arrears charges you say you have been asked to pay will be in reference to your ground rent or maintenance bills which are, again, a matter for the lettings/management company (not Knight Knox). Charges are only added when ground rent or service charge hasn’t been paid. 4. We would also like to confirm that ALL reviews on Google, both good and bad, are 100% accurate and in no way ‘padded out or fake’. Again, this is defamatory and libellous against both Knight Knox, and the many happy customers who have posted a review about us. Please contact us directly on 0161 772 1370 if you would like to discuss the matter in person.
5/5
TrustpilotRebecca and team worthy of highest praise.
I have dealt with knight knox for over 5 years and have always had the most professional and friendliest advice available. Rebecca has dealt with my questions and purchasing from day one, and has given me the best possible service that one can ask for, as well as being a lovely open friendly person in herself.The after-sales team are also of the highest standard which makes for peace of mind when going forward. Thank you all.!
Hello Graham, thank you very much for your kind review. It's always nice to hear our staff being praised personally and we look forward to working with you again in the future.
5/5
GoogleExcellent service, thank you everyone at Knight Knox. Especially Neil Baxter
Hi George, Thank you for your review. We're happy to hear that you've had such a good experience with our office. We hope we have the pleasure of working with you again in the future. Yours Knight Knox
1/5
GoogleSince 2019 I have invested in three separate properties through Knight Knox. Massive problems on all three, i.e., developer lying about furniture packs being in situ and condition of apartment (so that completion could take place), developer failing to honour guaranteed rental periods, terrible property neglect post-completion and egregious performance of appointed management agents. Knight Knox due diligence seems shockingly poor. I will not be investing through them again.
Hi Leigh, We’re incredibly sorry to hear of your recent experience. We have worked in this industry for over 15 years and this would not have been possible if we had not carried out due diligence on all of the developers that we work with. Unfortunately, there have been some unprecedented circumstances that the Developers and the Lettings Companies have encountered which couldn’t have been predicted. We have spoken to you and our office is looking into your concerns. We agree that you have raised some valid points, and although Knight Knox have no control over the issues that have arisen, we will do our very best to establish a resolution for you.
5/5
TrustpilotSwift
Swift, quick, straightforward
Dear Sunday, Thank you so much for your review. We are happy to hear that the purchase of your Specialist Supported Housing transaction was a smooth one. Yours, Knight Knox.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Knight Knox's Manchester office has 401 reviews across three platforms: 179 on Google, 4 on Yell, 218 on Trustpilot.
Knight Knox Manchester is rated 4.1 out of 5 across all 401 reviews, and 4.1 out of 5 on Google from 179 reviews.
Knight Knox Manchester, Quay West at MediaCity, Trafford Wharf Road, Trafford Park, Manchester, M17 1HH.
