Trusted Agent profile Β· Manchester

Hills Eccles reviews in Manchester

β˜…β˜…β˜…β˜…β˜… Excellent

684 reviews across 2 platforms

Sentinel House, Albert Street, Manchester, M30 0SS

Hills's office in Manchester, at Sentinel House, is rated 4.6 out of 5 across 684 reviews on two platforms, including 578 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.

Google logo

4.7 / 5

578

Reviews on Google

This office

Facebook logo

4.5 / 5

106

Reviews on Facebook

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Hills, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Manchester office, from every platform, shown as written. First names only.

5/5

Google

Put my house on the market with another estate agent in March this year (2025) They only sent two viewings in four months When the contract expired I instructed hills.agency to put it on the market so in August it went live sold by September I moved to my new house in December 2025 wish I would have gone with them in the first place

Marie Β· 26 December 2025

5/5

Google

Just like to thank Hills Residential for an excellent and smooth service. Special thanks to Holly, who has been really helpful in selling our house. Will use them again

Khuram Β· 26 June 2024

Agent replied Β· 25 August 2024

Thanks Khuram for taking the time to review our service. I think you buyers will be very happy in the property and thank you for trusting us with the sale from everyone at Hills

5/5

Google

Hill's team has been fantastic fast and responsive, extremely informative, and highly skilled. Made me feel very calm in this stressful time Big thanks to the whole team, especially the two amazing Holly's, Megan, Michael, and Tom Would highly recommend Buy and letting from Hills Salford

Stacy Β· 8 June 2023

Agent replied Β· 28 July 2023

Thanks Stacy, ill make sure the team see your review. From everyone at Hills thank you and all the best for the future

5/5

Google

Over the past couple of weeks I think I spoke with pretty much all letting agencies in Manchester and my experience with all of them was extremely poor. I dealt with letting agencies before but the ones in Manchester have to be the worst because absolutely no one cares. The demand for properties is so high that they don’t even want to have a conversation with you, they either put the phone down on you or tell you to go for a block viewing and from there on is pretty much down to your lucky star whether you can get a property or not. I have, however, had the pleasure of dealing with Tony at Hills and I honestly can’t recommend them enough. He listened to what I was looking for and my reasons why and he’s made himself available to not only show me around but he also gave me options of other properties that were within my budget and my requirements. Hills are raising the bar for all letting agencies in Manchester and whether you’re looking to rent or buy, I would highly recommend them above anyone else. Thank you!

Alexandra Β· 27 April 2024

Agent replied Β· 25 August 2024

Thanks Alexandra, Tony and the lettings team really appreciate you taking the time to review our service. I can totally understand your frustrations as we see and hear about it day in day out. If there is anything else we can do to be of assistance please dont hesitate to get in touch

5/5

Google

Lucy was very understanding, kind and professional in helping us secure our fist home. She was able to deal with a fast sell with lots of phone calls involved remaining calm and reassuring during all the stages. If all the agents at Hills are like Lucy you'll be well looked after.

Larentu Β· 7 December 2022

Agent replied Β· 6 July 2023

Lucy will really appreciate this, thank you for taking the time to review Hills and her service

5/5

Google

Our Sales Manager, Holly Bulka, was very knowledgeable and accommodating to our home needs. She was very friendly and helpful and we would definitely recommend her.

Marian Β· 14 February 2026

Agent replied Β· 14 April 2026

Thank you for taking the time to review our service Marian, all the best with the property and the future from everyone here at Hills

5/5

Google

We registered with Hills as we were looking to purchase a property. Charlotte and the team at Hills kept us well informed of suitable properties as they came onto the market, arranging viewings at suitable times to suit all concerned. They handled the purchase in a professional and no nonsense manner, keeping us updated regularly. We were really pleased with the service received and would definitely recommend them.

Michael Β· 7 July 2019

Agent replied Β· 6 July 2023

Thanks Michael, means a lot and appreciate you taking the time to write us a review. Ill make sure the team get your comments and let me take this opportunity to wish you all the best for the future, kind regards Martin, Hills Residential

5/5

Google

As a first-time buyer, the process of becoming a homeowner can be intimidating! But working with Holly from Hills means I know I am in safe hands. She has been professional, and very efficient while at the same time being compassionate. Compassion isn't essential to her role, but it makes all the difference to the client's experience. The way the team goes the extra mile has been really appreciated and I would recommend Hills to anyone.

Jasmin Β· 26 June 2024

Agent replied Β· 25 August 2024

Thank you for taking the time to write a review, it means so much to us and ill make sure Holly sees your comments. If there is anything else we can do to be of assistance please dont hesitate to get in touch

5/5

Google

Holly was great throughout on my last purchase. I am coming back to purchase another one. All the girls are Hills are very friendly and approachable would definitely recommend to our family and friends.

Lume Β· 27 February 2024

Agent replied Β· 25 August 2024

Thanks Lume, we will be ready to help! Thank you for the review, it means a lot. All the best for the future from everyone at Hills

5/5

Google

Hills were very professional throughout the process. Came and did the valuation within days of me engaging with them. It was photographed and a pack produced quickly. Our house was sold within days. We were kept informed throughout and any questions we had were answered promptly. I would totally recommend them.

Diane Β· 7 April 2026

5/5

Google

Rebecca went above and beyond for me. Her manner was always so pleasant even though I called her a thousand times πŸ™‚ Rebecca made sure everything went ahead for my designated moving in day. The customer service at Hills is fantastic and I have recommended them to my friend. …

Kay Β· 7 December 2022

Agent replied Β· 6 July 2023

Thanks Kay, Ill make sure Rebecca sees your feedback, thank you for taking the time to review our lettings service

5/5

Google

I have recently dealt with Brogan from Hills Lettings Department and couldn’t be happier with the service I received! Brogan was so friendly & enthusiastic when conducting the viewing and had great property knowledge. Her communication skills made the whole process so smooth. Thank you Brogan & Hills!!

Holly Β· 5 February 2023

Agent replied Β· 6 July 2023

Thanks Holly for your kind words, ill make sure the lettings team see them. All the very best with the property and if there is anything else we can do to assist dont hesitate to get in touch

5/5

Google

Hills have been absolutely fantastic, they have made selling my house simple and pain free! Holly and Hollie both looked after me keeping me updated throughout the process and were extremely knowledgeable. Their advice on pricing was on point and my nerves were quickly laid to rest. I would wholeheartedly use Hills for all future property dealings and have actively recommended to family and friends. Thank you soo much for a tremendous service.

Neil Β· 26 July 2024

Agent replied Β· 25 August 2024

Thanks Neil for taking the time to write us a review, wishing you and the family all the best for the future from everyone at Hills

5/5

Facebook

Excellent service throughout!!Sandra was completely professional, approachable and friendly.We experienced communication issues with other professionals during the process, each time Sandra got us the answers we needed in a really timely manner. I would highly recommend Hills. It’s been a long 7 months, but we’re finally at the end.Thank you so much Sandra for helping us find our dream house!!

Carrera Β· 11 June 2021

Agent replied Β· 6 July 2023

Thank you so much for your kind words Stevie! We hope the wait was worth it, you have bought a wonderful house! Hope you settle in well. Thanks Charlotte

5/5

Google

All the team here have been great but a special thank you to Charlotte and Abi nothing has ever been too much trouble for them. Super knowledgeable and really friendly at all times. We've dealt with pretty much every agent in the area and most have been terrible but Hills are amazing.... Thanks so much we can't wait to get the keys to our new home!!!

Andy Β· 7 July 2019

Agent replied Β· 6 July 2023

Thanks Andy, ill make sure Abi and Charlotte get your comments. Appreciate you taking the time to write a review, if anything else me or the team can do please do let us know, many thanks Martin, Hills Residential

5/5

Google

Fantastic service and very professional. I was kept well informed all through the process of selling my house. All the team were great especially Jack. The staff were friendly, knowledgeable, and answered all my queries. The great thing with Hills Residential is their opening hours made them so easy to get in touch with outside my working hours and even at weekends! I highly recommend this estate agent! Kevin

Kevin Β· 7 July 2016

Agent replied Β· 6 July 2023

Thanks Kevin, hope your settling into your new home, we all really appreciate your kind words

5/5

Google

We recently bought a house and Rebecca was our estate agent, she was great at keeping us updated throughout the process (which was long but out of everyone's control) she really helped to push through the sale with the onward chain :)

Shnice Β· 29 June 2023

Agent replied Β· 28 July 2023

Thank you for your kind review. Ill make sure Rebecca sees it and thank you for taking the time to review our service. All the best with the property from everyone at Hills and if there is anything else we can do to help please get in touch

5/5

Google

A really pain-free experience from start to finish. We deal with Rebecca Matthews who is a pleasure to speak with. She is prompt and understanding of individual circumstances and I cannot recommend her and the team highly enough. She has taken a lot of stress away from our family during a particularly challenging period where we have had to vacate our current property. I can't thank you enough!

Jamie Β· 25 September 2024

Agent replied Β· 25 October 2024

Thank you for taking the time to review our service, hope you are settling in and if there is anything we can do to be of assistance please dont hesitate to get in touch

5/5

Google

Resold and bought with Hills , Charlotte was great , responded quickly and guided us through the process. I would recommend them.

Carly Β· 18 August 2024

Agent replied Β· 25 October 2024

Thanks Carly, great home you have brought there! Thanks for trusting us with the sale of your home and taking the time to review our service from everyone at Hills

5/5

Facebook

Myself and my brother are first time buyers and Hills have been brilliant so far in our journey to joining the property ladder! The Team at Hills have been super helpful in assuring us and keeping us informed every step of the way so far so I couldn't recommend them enough. One of their colleagues, Tia, who has been handling our move from our first viewings to now buying our first home has been especially fantastic, very professional, on hand to answer any of our questions and has thus so far made this journey easier on us. Thank You Again!

James Β· 1 December 2022

1/5

Google

Hills are all too willing to work with unscrupulous landlords. Examples of the treatment we received: Promising the property will be cleaned only to have to spend our entire moving day cleaning literally everything. Items in the house in my viewing photos later found dumped in long foliage at the end of the garden along with a lot of other garden cr*p. Rotten shed and garden bench collapsed shortly after moving in. Hills refused to ask the landlord to remove all of this and told we will have to pay if we don't move it. Using the term 'fixtures and fittings' to shirk responsibility for repairs. E.g. under Hills' loose definition a hob that is built into the kitchen countertop is not a fixture or fitting and therefore not the landlord's responsibility to repair. Neither apparently is a built in fridge inside the kitchen cupboard. You will be promised the world, but as soon as you've signed the contract all that helpful service goes right out of the window. *Edit* of course I wrote this years later (once no longer under the Hills & Landlord thumb) I couldn't speak freely at the time because of potential consequences. Just goes to show how unpleasant an experience it was that we still feel this way years later.

A Β· 28 January 2024

Agent replied Β· 6 July 2023

Dear Ailie This came as a little bit of a surprise for the team as we have not managed the property you rent since 2019, I am sorry about your experience, its not the way it should be. Sometimes, expectations from tenants and landlords differ, we try our hardest to find an amicable solution that works for both parties. Looking at the previous notes from 2018 I believe the shed was left in the garden as a gesture of goodwill, I cannot comment on the items left in the foliage at the end of the garden, the move day or the fixtures and fittings comments as it was over 4 years ago and wasn’t mentioned at the time. I would recommend if you have an issue with the property to take it up with the landlord direct as he now self-manages the property. If there is anything we can do dont hesitate to get in touch. All the best with the property from Tony and the lettings team at HIlls

1/5

Google

WORST AGENCY EVER DO NOT RENT A PROPERTY FROM THEM!!! They have no ethics, and do not comply with the law! They ask for your money to be sent before seeing a contract (which is illegal) and don’t protect your deposit (also illegal). When questioned about their improper handling, they deny and take no responsibility. it’s been a year, they still have our deposit because they refuse to accept their wrongdoings. They are rude, unethical and arrogant. Definitely not salfords leading agency, by far the worst agency in the UK. I would not trust them and they need to be shut down. It’s people like this who try to take advantage of vulnerable people and their money, for shame on you. 5 star reviews probably from their employees, shocking Update** In response to you Martin.. 1) the property was unfurnished and left in immaculate condition so that’s a lie.. and 2) as you are already aware, it is still ILLEGAL to not protect a deposit after 30 days of receiving it.. so unfortunately, you still are in the wrong. I look forward to finally meeting you in court soon :)

Emily Β· 28 January 2024

Agent replied Β· 25 August 2024

Hi Emily, I am sorry to read about your experience and can understand your frustrations. In regards your updated response, i cannot comment on the properties condition when you left as i did not see the property, i can only go off the records on the file. In regards the court case you are aware it was dismissed by the judge. In reply to your review. When you vacated the property a checkout was conducted and the damages inflicted to the property came to Β£1400, which accounted for the majority of your deposit. This was added to the claim through the DPS, to which we are still waiting a response from yourself to progress. If you would like to dispute the deposit you will need to log onto your account and respond to the claim which has been submitted. It will then go to a dispute stage where both you and the landlord provide evidence and the DPS, as a third party make a decision on the award to both parties. If you have any issues logging in, completing the forms please feel free to contact the office and they will run you through the process. We do not benefit financially from any dispute and we work on behalf of tenants and landlords to find an amicable solution. Whilst I disagree with your comments and feel they don’t reflect the good work the team do day in day out I wish you all the best for the future.

5/5

Google

Hills from start to finish have been amazing and made our β€œfirst time buyer” experience stress free , we was always kept upto date with the whole process , always answered any questions or queries we had efficiently. We couldn’t have dealt with a better estate agent, we also used their mortgage advisor who was also amazing and very knowledgeable within the market , Would defiantly recommend to family and friends in the future. My self and Sarah would like to thank every one who was involved with our purchase.

Grant Β· 28 January 2024

Agent replied Β· 25 August 2024

Thanks Grant, me and the team wish you and Sarah all the very best with the property. It was a pleasure to work with you and if there is anything else we can do to assist feel free to get in touch, thanks for taking the time to review out service from everyone at Hills

5/5

Google

Would like to thanks Hollie & Ryan for all the hard work & help we received when recently purchasing our first property. They was both very professional replying to all phone calls, emails and made the process of our first house stress free, thank you so much both of you.

Jade Β· 10 August 2022

Agent replied Β· 6 July 2023

Thanks for taking the time Jade, it will mean a lot to Hollie and Ryan and the rest of the team, all the best with the property and the future and if there is anything else we can do dont hesitate to get in touch, kind regards Martin and the team at Hills

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Questions about Hills Eccles

How many reviews does Hills Eccles have?

Hills's Manchester office has 684 reviews across two platforms: 578 on Google, 106 on Facebook.

What is Hills Eccles's rating?

Hills Eccles is rated 4.6 out of 5 across all 684 reviews, and 4.7 out of 5 on Google from 578 reviews.

Has Hills won any awards?

Yes. In The Trusted Agent 2026 awards: Hills, Manchester won Platinum.

Where is Hills's Manchester office?

Hills Eccles, Sentinel House, Albert Street, Manchester, M30 0SS.

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