Trusted Agent profile · Manchester

Hills Eccles reviews in Manchester

★★★★★ Excellent

684 reviews across 2 platforms

Sentinel House, Albert Street, Manchester, M30 0SS

Hills's office in Manchester, at Sentinel House, is rated 4.6 out of 5 across 684 reviews on two platforms, including 578 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.

Google logo

4.7 / 5

578

Reviews on Google

This office

Facebook logo

4.5 / 5

106

Reviews on Facebook

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Hills, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Manchester office, from every platform, shown as written. First names only.

5/5

Google

I dealt with this agency professionally in 2014 when they sold a property for me and in 2016 and yesterday when they valued properties for me and gave me options on what to do with these properties. I found them, at all times, very courteous, professional, honest, hardworking and trustworthy. Martin is an outstanding professional, who knows his stuff and generous enough to share the knowledge he possess with buyers and sellers. I have nothing but praise for you all at H R and will continue placing my trust in you for the future.

Mohanad · 6 July 2020

Agent replied · 6 July 2023

Just wanted to say thank you for taking the time to put into words your experience with Hills Residential, look forward to working with you on the next house, all the best from Martin and the full team at Hills

5/5

Google

Professional and expert service. Really impressed. The agent, Kirsty was extremely professional. She gave the right level of information at every point. She was warm and very excellent at carrying out her duties. I am glad I engaged Hills for my move and most especially, glad to have worked with Kirsty on this.

Wole · 25 November 2023

Agent replied · 25 August 2024

Thank you for taking the time to review our service. Kirsty is exceptional at what she does and its great to see others feeling the same way we do. Thanks again from everyone at Hills and all the best for the future

5/5

Google

Holly was great at keeping us informed throughout the purchase of our first house. Everyone that we were in contact with from the office was very helpful and friendly. Thanks again!

Mollie · 11 December 2024

Agent replied · 25 December 2024

Thanks Mollie, good luck with the work you are doing to the property! It will make a terrific family home. Thank you for taking the time to review our service and all the best for the future

5/5

Google

I Just wanted to say a big thank you to Isabella for the exceptional job you did in letting my property. You made the whole process smooth and stress-free, and I really appreciate your professionalism, efficiency, and friendly approach throughout. I couldn’t have asked for better support, thank you again. Jose and Jaiby

JOSE · 2 May 2025

5/5

Google

Hills have been excellent for a second time finding tenants for us and as always made the process so simple and straight forward! Thank you Olivia for all of your hard work!

Emma · 24 November 2024

Agent replied · 25 December 2024

Thanks Emma, ill make sure Olivia and the lettings team see your review. if there is anything else we can do to be of assistance dont hesitate to get in touch

5/5

Google

Absolutely brilliant estate agents all round. Great knowledge of the area they cover, able to answer every question I had, including travel links and guiding me to the right house for me. Megan and Hollie were particularly helpful in recommendations for the right property for me.

Leon · 28 March 2024

Agent replied · 25 August 2024

Thanks Leon, lovely house you have brought! If there is anything we can do to assist please don't hesitate to get in touch with the team, thanks for taking the time to review our service from everyone at Hills

5/5

Google

Oliva Johnstone such an amazing person. She was really helpful and kind throughout the whole process with no stress. I couldn’t thank her enough honestly she deserves 5 stars. I’m so happy thank you Oliva.

Sonia · 4 October 2024

Agent replied · 25 October 2024

Thanks Sonia, ill make sure Olivia gets your review. Thank you for taking the time to review our service from everyone at Hills Lettings

5/5

Google

We moved to Hills when we had to let out our house after our previous estate agent seemed unable to sell our house and we needed a break from the stress of selling. We have let properties before in other areas and had a number of estate agents. Hills have clearly been the best we have experienced and our experience of their letting service was excellent. As a result, we decided to stay with them to sell the property. Again, our experience of Hills has been excellent. We have received constructive comment on the house, had a significant number of viewings over a number of days and very helpful guidance on choosing the final offer we accepted and which completed recently. I am very happy to recommend Hills to anyone looking to sell or let their property.

Jeannette · 17 November 2024

Agent replied · 8 December 2024

Thanks Jeannette, its been great working with you and thank you for taking the time to review our services. All the best for the future and if there is anything else we can do to be of assistance please dont hesitate to get in touch from everyone at Hills

5/5

Google

Just finalised selling my house through Hills and they have been excellent throughout the process. It was evident they had a good understanding of the area and the market. The advert and brochure they created was produced to a high standard, resulting in a significant amount of interest in my house, which sold within a matter of days. They continued to maintain regular contact as the sale progressed and Rebecca Nicholson in particular has been great. I would highly recommend Hills.

Scott · 4 November 2024

Agent replied · 22 November 2024

Thanks Scott, we all really appreciate you taking the time to write us a review and we would like to take this opportunity to wish you all the best for the future

5/5

Google

We bought AND sold our house with Hills... both times they were fantastic! Charlotte Parks is great, she handled our sale really well. We paid an upfront fee for the sale of our house, and it was worth every penny! You would expect paying up front means less motivation from the estate agent, and we needed a quick sale, so I was worried about this. We had around 20 viewings in 2 weeks, and around 4-5 offers. Each viewer was assessed beforehand to make sure they could buy. The only negative was that we felt the 'group' viewings don't work - most offers came from individual viewings. However, we got our asking price, and the buyers were lovely people as well. From price to completion, ourselves, the buyers and Hills worked as a team to make sure the solicitors were kept on top of. No hiccups and 11 weeks later house was completed. We bought our house 3.5 years ago and only wanted to move because of relocating the family. The annoying thing was that the house we bought, the estate agents were AWFUL, and the seller would have paid almost 3 times as much - Hills were worth what we paid and more and couldn't be happier, thank you guys!

Daniel · 7 July 2019

Agent replied · 6 July 2023

Thanks Daniel, some great points in there. I understand about the group viewing, i think sometimes when too many people view a house it can have a negative impact, we have altered our approach recently based on this feedback and appreciate you taking the time to comment and review. I will ensure Charlotte gets your comments and praise, wishing you and the family all the best for the future, Many thanks Martin, Hills Residential

5/5

Google

Excellent customer service! Hills quickly sold my property and have provided a personal experience in helping me find another suitable property. The whole team have been professional and attentive from the first conversation I had with them making such a stressful event quite an easy transaction. Special thanks to Hollie who has overseen the sale of my property and who had personally accompanied me in every viewing I have asked for - she’s a absolute star! Thanks to the amazing team at Hills and Hollie!

Michelle · 7 July 2019

Agent replied · 6 July 2023

She is good i'll give her that! Thanks Michelle, at the moment it almost feels easier to sell than buy a home due to the demand for properties in Salford.. Glad its all sorted now, i will ensure Hollie gets the feedback and thanks for taking the time to write a review, Many thanks Martin, Hills Residential

5/5

Google

Charlotte, Jack and the team at Hills handled the sale of my property brilliantly. I felt like they gave me honest, professional advice and supported me as a seller throughout the process. I was super impressed how quickly they found me a buyer and how they always knew exactly where my sale was up to. If you visit Salford you'll see their yellow signs everywhere which is testament to their great reputation. Thanks again guys, I'd recommend you to anyone!

Liz · 7 July 2019

Agent replied · 6 July 2023

Thanks Liz, appreciate you taking the time to write a review and your kind words. I will ensure the team get your feedback and let me take this opportunity wish you all the best for the future, Kinds regards Martin and the rest of the team at Hills Residential

5/5

Google

I have had a great experience with Hills Residentials, specially Sarah who was looking after our purchase. We had to pull out of the purchase but not due to the agency's fault but it had to do with the vendor being very difficult to deal with. Sarah was very helpful, freindly and professional. She pulled out all stops to get the purchase go through smoothly. She always kept us up to date and always was at hand to answer any queries. A truly magnificient person and the team at Hills Residentials were brilliant, in fact so brilliant that we are viewing another property advertised by them. I would highly recommend them. Thank you Sarah and team and hopefully you will be able to get us our dream house soon.

Manusoft2000 · 7 July 2019

Agent replied · 6 July 2023

I just wanted to thank you for taking the time to review our service, i will make sure Sarah gets the feedback, i know it will mean a lot to her, thanks again from everyone at Hills Residential and if there is anything else we can do please don't hesitate to get in touch

5/5

Google

Holly was the perfect consultant and assisted me every step of the way. I would recommend her services to anyone. She kept the whole process pain free and simple. Thank you so much, Holly

Tom · 4 October 2024

Agent replied · 25 October 2024

Thanks Tom for taking the time to review our service. Hope the move went ok and all the best for the future

5/5

Google

Big thanks to Beth at Hills for all her help during the sale and purchase of our new home, including assistance finding a missing lease and putting up with lots of our emails, phone calls and general chit chat Wouldn't hesitate to use Hills again when we need to in the future, thank you !

Lauren · 29 July 2023

Agent replied · 28 August 2023

Thanks Lauren, all the best with the property and we all appreciate you taking the time to review our service, from everyone at Hills

5/5

Google

I had some issues with getting my security deposit back (not due to the letting agency, due to a private landlord). Olivia was absolutely amazing throughout, and got this sorted for me as quickly as she could. It was really easy to get hold of her, and I was kept in the loop throughout. Eventually got my deposit back (thanks to Olivia and Hills). Thank you!

Patsy · 6 July 2022

Agent replied · 6 July 2023

Thanks Patsy, Ill make sure Olivia see's your review and thank you for taking the time to write a review, it means a lot. If there is anything else dont hesitate to get in touch, kind regards Tony and everyone at Hills

5/5

Google

Rebecca was fantastic, really listened and took note of what we were looking for in our 1st home. Was great with communicating, especially with suggesting new properties that matched our criteria and swiftly booking us in for viewings and always quick to respond. We really appreciated all the work Rebecca has done in finding and securing our first home, would highly recommend using Hills Residential.

Adam · 10 August 2022

Agent replied · 6 July 2023

Cheers Adam, thank you for taking the time to review our service. Ill make sure Rebecca sees your review, all the best with the property and thanks again from everyone at HIlls

5/5

Facebook

Rebecca was fantastic, really listened and took note of what we were looking for in our 1st home. Was great with communicating, especially with suggesting new properties that matched our criteria and swiftly booking us in for viewings and always quick to respond. We really appreciated all the work Rebecca has done in finding and securing our first home, would highly recommend using Hills Residential.

Adam · 22 July 2022

Agent replied · 6 July 2023

Thanks Adam, ill make sure Rebecca sees your review, thanks for taking the time

5/5

Google

Leah has been great to deal with and, having interacted with other members of staff from time to time, everybody at the Eccles office has been brilliant. Really quick response times, always a friendly manner and fab at letting me know about new properties when I was looking. I'm just about to complete on my first home and Hills have been great at guiding me through the process and the diplomatic middle men! Would happily work with them again in future and highly recommend them to anyone buying or selling.

Faye · 7 July 2018

Agent replied · 6 July 2023

Hi Faye, Thank you for your kind comments, it really is appreciated. Let me take this opportunity to wish you all the best with your beautiful new home! From everyone at Hills Residential

5/5

Google

The team at Hills Residential are extremely helpful and easy to deal with. The team here are both highly organised and wonderful communicators, they have really made the process of buying a property nice and simple. I would especially like to thank Charlotte Park who has been a pleasure to deal with. Her willingness to help throughout all stages of the conveyancing process and find solutions to any issues is what puts her and her team ahead of any other agents i have used. If you are looking for a hassle free purchase or sale, you have found the right agents for the job.

Matt · 7 July 2018

Agent replied · 6 July 2023

Thanks Matt for taking the time to write us a review. I will pass on your comments to the team and in particular Charlotte. Look forward to helping you with the next one! Thanks again from everyone at Hills Residential

1/5

Google

Very disappointed and confused as I viewed a property 3 weeks ago and made an offer at asking price which I was told had been accepted by vendor and when I'd asked what the procedure was next was advused that there was no " rush as the property was inherited going through probate which would probably take some time ' but yesterday I was told there was another offer on the property and I is now being sold! No explanation and wouldn't disclose why??? Bad communication and extremely upsetting.

Maz · 25 September 2024

Agent replied · 25 October 2024

Hi Maz, we have tried to get in touch to discuss this further with you. We made you aware at the time that the property you offered on is owned by a charity and the solicitor dealing with it said that they were not in a position to accept any offers at the time as they were waiting on the probate. Also I don’t believe your property is currently on the market/or sold and any purchase would only be agreed to someone in a proceedable position, so unfortunately until you are in that position it’s very difficult to get an offer accepted. I have spoken to all of the team and i cant see any records of your offer being accepted i am sorry to say. Please do get in touch and we can discuss further, thanks Hollie Satterthwaite, Director

5/5

Google

I received excellent service from Hills Residential from the very beginning of my house hunt - it took me a while to find the perfect property and Hills were the best agents in the local area by far from the outset. They were easy to get in contact with and communicated well throughout the whole process! Huge thank you to Beth especially who has been really nice and helpful :)

Jenny · 6 July 2021

Agent replied · 6 July 2023

Really appreciate your kind works Jenny. We do love what we do and are glad to be of assistance. Ill make sure Beth gets your feedback and if there is anything else we can do to be of assistance please dont hesitate to get in touch, kind regards Martin and the team at Hills

5/5

Google

Having contacted Hills on numerous occasions, I can state - with indubitable certainly - the team are an absolute pleasure to deal with. From the minute of registering at the company you are valued as a customer, and given that personal touch which is without question lacking with other local agents. Jack Murray was my point of contact throughout, and I was certainly glad of that. He made sure viewings were arranged at a time convenient for myself, called back when he stated he would, and responded quickly to any other queries or needs I had. Not only did Jack keep to his word (which is a rarity with most Agents, I have had so many bad experiences with others locally) he was always prepared to go that extra mile to help out; conducting late viewings, offered a thorough, detailed explanation of the sale procedure, guiding me through the process, in going above and over with his time, effort, and experience, to name a few examples. As a buyer, if the team are prepared to put in as much effort, care, and attention into ensuring good buyers are regularly kept up to date with new properties, and advancements, I would suggest potential sellers out there give Hills a call. Jack (and the other team members I spoke to) showed a refreshing approach that I can only be grateful for, and praise. With every other Agent it is difficult to see how you aren't just a number; whereas at Hills you're given a personable and premium service throughout. Overall, I would recommend Hills with no hesitation. The professionalism, attention to detail, and care they display to their customers is unprecedented. Hills definitely go a huge way to restoring people's faith in Estate Agents, and aligning the common misconception. Other Agents take note... Keep up the good work!

Lewis · 7 July 2016

Agent replied · 6 July 2023

Hi Lewis, thank you for your review we really appreciate your comments.

5/5

Google

The Hills Lettings Agency are so professional and work quickly yet smoothly to facilitate your moving experience. The agent I worked with and the team were SO amazing! Brogan was the best Agent I’ve ever worked with. He was brilliant and had positive energy on beginning to end!

Chauntee · 5 November 2023

Agent replied · 25 August 2024

Thanks Chauntee, she is a superstar. Thank you for reviewing our service and if there is anything else we can do please dont hesitate to get in touch with the team, thanks

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Questions about Hills Eccles

How many reviews does Hills Eccles have?

Hills's Manchester office has 684 reviews across two platforms: 578 on Google, 106 on Facebook.

What is Hills Eccles's rating?

Hills Eccles is rated 4.6 out of 5 across all 684 reviews, and 4.7 out of 5 on Google from 578 reviews.

Has Hills won any awards?

Yes. In The Trusted Agent 2026 awards: Hills, Manchester won Platinum.

Where is Hills's Manchester office?

Hills Eccles, Sentinel House, Albert Street, Manchester, M30 0SS.

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