Every review we hold for the Manchester office, from every platform, shown as written. First names only.
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5/5
GoogleI've had a great experience with Hills, in particular Rebecca Nicholson who has been an absolute pleasure to converse with due to her being friendly, professional, knowledgeable, informative and helpful. I am so glad we chose Hills and will definitely use their services in the future!
Toni Β· 4 August 2024
Agent replied Β· 25 August 2024
Thanks Toni for taking the time to review Rebecca and the team here at Hills. If there is anything else we can do to be of assistance please dont hesitate to get in touch
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5/5
GoogleMassive thank you to Holly and the whole Hills team for all your support helping us buy our first house! Holly was on hand to help answer all our queries and helped make the process as smooth as possible!
Would highly recommend to first-time buyers especially! π β¦
James Β· 26 June 2024
Agent replied Β· 25 August 2024
Cheers James, she really is a superstar! Thank you for taking the time to review our service and ill make sure Holly sees your review, thanks again
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5/5
GoogleRecently we went through the process of renting a property with Hills, and I couldnβt recommend this agency enough. We have been followed by Ainsley, whoβs been amazing from the start to the end of the process. She has been really helpful in answering all our queries being always very professional but also friendly. She was always quick to answer our questions and emails, and always checking in if everything was ok and after the move if we were settling in alright. From when we asked to see the house she managed to book us in for a viewing the morning after, accommodating our needs in regards of time, and the whole process of completing the documents and passing the referencing has been really straightforward and well explained. Thank you so much for making this house move go as smoothly as possible, and a special thank you to Ainsley for everything sheβs done!PositiveResponsiveness, Quality, Professionalism, Value
Gaia Β· 26 August 2021
Agent replied Β· 6 July 2023
Thats lovely, thanks Gaia. I know Ainsley and the team will really appreciate you taking the time to write a review and your kind comments. Thank you for taking the time, all the best with the property from everyone at Hills
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5/5
GoogleMy partner and I have just had an offer accepted on a property which is being sold through Hills. We have had the pleasure of working with Beth. Beth has been absolutely incredible. Beth has been responsive and professional the whole way through. She is the first to call to give me updates as soon as she has them. No question is too much. We have recently dealt with some really rubbish estate agents, and I honestly can't fault Hills, their team and especially Beth. We are so grateful. 10/10 would recommend.PositiveResponsiveness, Quality, Professionalism, Value
Charlotte Β· 26 August 2021
Agent replied Β· 6 July 2023
Thats lovely to hear Charlotte, ill make sure Beth gets your feedback. Thank you for taking a moment to write the team a review, it means the world to us, all the best Martin and the team at Hills
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5/5
GoogleHills provide a dedicated property consultant when viewing or discussing their properties. It is an essential and excellent service they provide and this sets them apart from other estate agents in the area. Beth was our property consultant and we found her to be great. Communication was good. She always came back to us in a timely manner whether it be email or phone call. She would set our expectations when required and chase up solicitors and vendors when requested. I would highly recommend Hills and we will be using them (and Beth) in the future.PositiveResponsiveness
Helen Β· 26 August 2021
Agent replied Β· 6 July 2023
Thanks Helen, i know Beth will really appreciate your kind words. It hasnt been the easiest getting cases through with covid restrictions, lockdowns, isolations and the overall market but i am so happy to see if has all completed. Let me take this opportunity to wish you all the best for the future from Martin and the team at Hills
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5/5
GoogleWe cannot recommend Hills enough, they acted on both our sale and purchase and the whole process was seamless, there communication and professionalism is second to none. Special mention to Rebecca and Holly for all there work on the sale and purchase, massive thanks!
Mark Β· 20 August 2024
Agent replied Β· 25 October 2024
Thanks Mark, ill pass on your comments to the team as i know they will appreciate it. The house you have brought will make an amazing home and what a great garden plot! See you next week for the keys, thanks again from everyone at Hills
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1/5
GoogleInteresting place to deal with; unreliable, bad communications and seemingly disorganised:
My experience of wanting to simply view a property for rental:
Day 1, Agent 1: We can't speak to you unless you fill out a form first, e-mail this to us first and then we will call you back an get you booked in for a viewing on that property, no worries.
This seemed odd, but fine, I will roll with it. *Fills out form, no call back, had to call them to chase*
Day 2, Agent 2: We have your form (unsure how you know this, as you didn't ask for my name.... but we can let that go). We are at the property doing viewings tomorrow actually, can you come see it then? If not you need to call back at a later date so we can arrange as the person who deals with it isn't here right now and I don't have all the details.
Ummm, ok fine, understood. *Couldn't go, so had to call back the day after, following a further failure to call back*
Day 3, Agent 3: We need to speak to the property manager before we can do viewings as we need to have them present for this. Can we call you back and let you know when is best?
First mention of this issue and they were only there they other day, apparently. *No call back, so had to chase again a day later*
Day 4, Agent 4: There isn't a property manager at this property, the issue is the tenants said we can't get in so it's difficult to view at the moment. Can I find out more info and then call you back? (Not sure how you are going to do that, you, once again, didn't ask for my name).
Right, so you don't know what you're doing, lovely. Clearly some drone level zero.
Ultimately, someone just lied here to cover up someone else's short comings. As customers, we can see this, so why not just admit you messed up rather than make us wait and chase? It appears they seemingly don't have a clue whats going on and don't talk to each other. Incompetent is the word of the day for these people!
To round off the story, I finally called (day 5) to get an answer and try and sort this. So, this time, I just asked, simply, "Can I see the property, yes or no?" Their answer: "No, sorry, that's not possible"!
Totally ridiculous, almost a comedy to be honest. An estate agent that can't or, rather, won't let anyone see a property. Why list if you can't show people around, COVID or not? Every other agent has been super lovely, in light of the COVID situation and incredibly accommodating, but Hills Residential were just foul, difficult and poorly organised. I would recommend a full avoid.
James Β· 6 July 2021
Agent replied Β· 6 July 2023
Good Afternoon James,
I am very sorry to hear that you have experienced poor service regarding booking a viewing with our lettings team and would like to apologise for the service you received, itβs just not what we are about.
To go some way to try and restore your confidence in having the right experience with my team at Hills Residential Lettings I want to personally try and help you find your next home.
At your earliest convenience would you please contact me direct at tony@hillsresidential.co.uk so that we can provide you with the service you deserve.
I look forward to hearing from.
Kind Regards
Tony Singh-Raudh
Director
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5/5
GoogleCan't give Hills enough praise especially Hollie what a star she is, I was having a bad experience with anther estate agents that had my property on the market for approx 2 month without any offers, Spoke to Hollie who imediatly made me feel like i was making the right choice to move to hills and from then on both Hollie and her collegues have been excellent always at the end of a phone call txt or email. Low and behold an offer was made on the house less than a week from when I'd moved to Hills so thankyou Hollie and the rest of the hills team.
Dave Β· 6 July 2021
Agent replied Β· 6 July 2023
Thanks Dave, me and the team really appreciate you taking the time to review our service, we aim to please. Now lets get it all completed!
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5/5
GoogleFirst time buyer, my agent Chris was great help and made the process smooth! Had good communication throughout the whole time!
Diego Β· 9 April 2026
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5/5
GoogleHills have truly been outstanding. They took over management of our property at the same time my beloved mum passed away. They have been so supportive and made everything so easy for me with the change over. Olivia took care of all β¦
Nicola Β· 14 February 2026
Agent replied Β· 14 April 2026
Thank you for taking the time to share your feedback and review Olivia, Chaneece and the lettings team. They work tremendously hard and its great to see their work recognised in this way, thanks again and if there is anything else we can do to be of assistance please dont hesitate to get in touch
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5/5
GoogleHollie's level of professionalism made the whole process of what can be a stressful time a breeze. From the initial contact with Hollie she assisted every step of the way.
Liaising and going above a beyond to ensure the whole process was as seamless and streamline as possible.
Hollie is a massive asset to the Hills team!
Kyle Β· 23 October 2023
Agent replied Β· 29 October 2023
Amazing thanks Kyle, it means a lot to hear. Ill make sure Hollie sees your review and thank you for taking the time to review our service from everyone at Hills
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5/5
GoogleRebecca Nicholson was our point of contact at Hills. She made the stressful process so much easier and was always coming back to us within 24 hours.
I highly recommend Hills as an estate agent. As a first time buyer we were stressed but she put us at ease and eventually showed us around our dream home which we now own.
Thanks to Hills!
Holly Β· 7 April 2023
Agent replied Β· 6 July 2023
Thanks Holly, ill make sure Rebecca and the team see your review. It really is appreciated and glad to hear you have found the home you were looking for. If there is anything else we can do to assist dont hesitate to get in touch, all the best from everyone at Hills
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5/5
GoogleRebecca Nicholson was our point of contact at Hills. She made the stressful process so much easier and was always coming back to us within 24 hours.
I highly recommend Hills as an estate agent. As a first time buyer we were stressed but she put us at ease and eventually showed us around our dream home which we now own.
Thanks to Hills!
Holly Β· 31 March 2023
Agent replied Β· 28 August 2023
Thanks Holly, ill make sure Rebecca and the team see your review. It really is appreciated and glad to hear you have found the home you were looking for. If there is anything else we can do to assist dont hesitate to get in touch, all the best from everyone at Hills
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5/5
GoogleI couldn't thank Hills enough for what they did for our property sale and purchase. They communicated daily with me, helped us secure a buyer within days of our property going on the market, when the buyer fell through they found us another buyer within a day. They helped us secure the best home for our family whilst I was heavily pregnant and then eventually having a new born and toddler. Mikey, Elliott, Charlotte and all of the team were so kind, helpful and understanding to our situation and I recommended to them to my mother-in-law who is currently selling her house with them also.
We used one of their recommended solicitors, Hawker Jones, who were brilliant. Definitely a good solicitors to use and their fees were reasonable.
Thank you for everything!
Lauren Β· 27 December 2025
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5/5
GoogleJust completed on our first home and it went so smoothly! Special shoutout to Holly Bulka who handled all our queries with ease and was a delight to communicate with. Would definitely recommend Hills to anyone buying/selling a home!
Victoria Β· 25 September 2024
Agent replied Β· 25 October 2024
Thanks Victoria, what a lovely home you brought! Congratulations to both of you, thank you for taking the time and all the best for the future from everyone at Hills
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1/5
GoogleStay Away! Horrible service from start to finish they will rent your property to anyone, they will not action anything (late rent constantly and you will be chasing it up, and when you chase it up they speak to you like your inconveniencing them) when your Tennant moves out they 9/10 they will of trashed the property and the estate agent Hills will not get you your deposit back.
They seemed very shady from the outset, when buying a property it is know they select what offers they foreword to sellers (ones that benefit themselfs) its only a matter of time before a new company over throws them, as their success comes from lack of compition.
Really unprofessional, shady business. Their service is a failure on multiple levels they do not conduct inspections. Stick to the bigger more legit estate agencies.
Shaun Β· 3 January 2025
Agent replied Β· 10 January 2025
I can see you registered with us in March 2020 and had an offer accepted that completed early 2021. You then let the property out with our Lettings team from February 2022 and then re-rented it with our lettings team in February 2023 to a different tenant at no point can I see you have raised any concern around the conduct of the sales or lettings team. In regards the recent tenants, I can understand how frustrating it can be when they donβt look after a property and upsetting when they left the property needing painting and the carpets cleaning. The deposit is held with the Deposit Protection Service so we donβt have autonomy over the deposit and a resolution service determines how much of a deposit can be returned. In regards when you buy a property with us I find your comments disappointing. All offers are put forward (however big or small) and the owner decides whoβs offer is accepted, there were 5 offers on the property you brought and your offer was the one they accepted. I am sorry you feel our service feel below your expectations, we cannot control the actions of tenants unfortunately and wish you all the best with the property for the future
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5/5
GoogleAll those involved with the sale of my rental property i.e. Sarah, Holly and Rebecca were great from start to finish. Thank you all so much for your professionalism and kindness. I really appreciate it.
Sally Β· 17 November 2024
Agent replied Β· 8 December 2024
Thanks for taking the time to review our lettings service, ill make sure all the team see it. If there is anything else we can do to be of assistance please dont hesitate to get in touch
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5/5
GoogleCustomer service exceptional. Big shout out to everyone, special mention to Charlotte who went above and beyond. If there were more Charlotteβs in the world - the world would be a better place.
Thank you all once again.
Richard Β· 25 September 2024
Agent replied Β· 25 October 2024
Thanks Richard, she does an amazing job and its comments like this that make it all worthwhile. Thank you for taking the time and all the best for the future from everyone at Hills
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5/5
GoogleI purchased my property through Hills 5 years ago, I am now selling and knew straight away that I wanted to use them. Every part of the process with them has been clear and stress free. I canβt speak highly enough of their Sales Support team, especially Laura. The support she has given has been amazing. Thank you so much to Laura and the team.
Kimberley Β· 6 January 2023
Agent replied Β· 6 July 2023
Thanks Kimberley, i know Laura and the sales support team will appreciate your kind works, fingers crossed we will get there sooner rather than later. Thanks again from everyone at Hills
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1/5
GoogleShady estate agents. Had it in an email that unless I went with their mortgage providers the vendors would be told that I wouldn't be verified and my offer would be lower in quality.
I was also told on a phone call that I have to go with their mortgage brokers to see houses that come to market early. I asked for this in writing and got a phone call from a director to say how ethical they were.
Dodgy company on multiple levels, shame they have the monopoly in the area.
Cai Β· 18 December 2024
Agent replied Β· 10 January 2025
Hi Cai, i can see we spoke to you in January when you were looking to buy a property in the area. You viewed 5 homes with us and offered on one which was rejected. We do offer a service to all home sellers to financially qualify all prospective buyers this ensures there is a lower chance of house sales falling through and means the seller can make an informed decision based on key financial information. You failed to provide this information. In regards our home finder service, that is run via our in-house mortgage team. They sit in the office so hear about houses that are coming on the market so can inform their clients before they hit the national portals like Rightmove. I suspect they were talking about whether this is something you would have been interested in given you missed out on the other property that had multiple offers.. Either way I am sorry you felt we didnβt give you the service you were looking for, I trust you found a suitable property and wish you all the best for the future, from everyone at Hills
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5/5
GoogleI used Hills to sell my home and purchase my next home.
As a first time seller, I was nervous and unsure of the process. Hills guided me through everything and even put me in touch with a mortgage advisor, solicitor and helped me find my next property!.
They took all the stress out selling. They did all my viewings and even managed to get my completion through in record time!.
Would definitely use them again & highly recommend them for anyone looking to buy/sell their home.
Claire Β· 18 December 2024
Agent replied Β· 25 December 2024
Thank you taking the time to review our service Claire it means so much to everyone at Hills. Hope the move went ok, if there is anything else we can do to help please dont hesitate to get in touch. All the best for the future from everyone at Hills
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5/5
GoogleVery good and reliable company. They help in everything to rent a house on favorable terms. The Great customer service provided by Isabella and Tony is worth mentioning.
I recommend hills real estate agencies!
ZeeTT Β· 17 November 2024
Agent replied Β· 8 December 2024
Thank you for taking the time to review our lettings service and team it means so much to all of us, if there is anything else we can do to be of assistance please dont hesitate to get in touch
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1/5
FacebookWhat ever good reviews about Hillsresidential were made several years ago and no longer valid. I had use this agent to manage letting my property for over 4 years but no more, as increasing their services to landlord is appalling, being rude to say the least and whatever they said will do most times this does not happen. If you are a landlord and wants to avoid headaches and insults you are best steer clear of this letting agency.
Paul Β· 4 November 2020
Agent replied Β· 6 July 2023
Dear Mr YuI am sorry to see you have taken to Social Media to air your opinions regarding your service for over years. We have always ensured that the 2 tenants we have placed in the property have always paid the rent and looked after your rental property. unfortunately with regards to the recent events with the issue with the ivy growing from your property into the neighbouring property we did our utmost to deal with the neighbours who were threatening court action against you. I do feel we have provided you with the service that you deserve and due to recent events this has not been the outcome expected. As much as we work on behalf of our landlords we have to ensure we are being fair morally with all parties involved which includes landlords, tenants and neighbours regardless of being paid by the landlord. I wish you all the very best with your new agents and the lovely tenants we placed in the property for you.
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5/5
GoogleI cannot speak too highly of Hills Residential, after a bad experience with our original agent I put our property in the capable hands of Jack and Leah, from commencement of sale to completion the whole process took eight weeks, I was kept informed immediately of any offer or any information relevant to the sale, both Leah and Jack were professional and courteous throughout and are a credit to their profession, I would recommend Hills Residential without hesitation David Dower.
David Β· 6 July 2020
Agent replied Β· 6 July 2023
Thank you for taking the time David to write the team a review. I will make sure Leah and Jack see your kind words. It was a great house and thank you for giving us the opportunity to assist in the sale. All the best for the future and if there is anything else me or the team can do dont hesitate to get in touch, all the best Martin
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