Granite Lettings & Property Management Manchester reviews

★★★★★ 5/5

Google

We moved into the property at the start of September and so far Granite have been great. Couple of minor issues with the property but they were very quick to arrange repair/replacement where necessary. We primarily dealt with a Lady called April, who was both incredibly helpful and informative on the whole process and passed over some great advice. Me and my partner have rented in manchester for a couple of years now, and so far, Granite have been incredibly professional and so much better than those we rented with previously. I have no concerns at all that there will be any issues with deposits as they use the deposit scheme, and also provide and incredibly detailed folder, which contains photographs and a detailed appraisal of almost everything in the property. If they do miss anything, they are very quick to advise that you yourself document the damage or problem at the time of moving in. All in all, refreshingly friendly and professional. We would definitely recommend letting with Granite.

Stephen · 25 October 2015

★★★★★ 1/5

Google

Very poor experience with granite lettings. They were always very slow in fixing things including a leaky roof which wasn’t fixed for months. They also claimed there wasn’t a mould problem before we moved in and charged us in the deposit, despite within the first month of us living there we reported the problem and reported it consistently throughout our tenancy. Lots of additional charges were taken out of our deposit for things that were there before or were normal wear and tear and therefore shouldn’t be charged for. They have been extremely slow in replying to us and have dragged out this process for months and months. I don’t know why my last review was deleted (I hope that wasn’t because it was a 1 star review).

Rosie · 23 October 2023

★★★★★ 5/5

Google

We have rented a flat in the Green Quarter for just over a year through Granite. The service has been really professional and friendly. Any queries were dealt with quickly and thoroughly and communication was excellent. The property was immacualte when we took it over (unlike others we have rented!) and all the admin stuff was dealt with quickly and efficiently at check in and check out. If you're going to rent in Manchester I'd recommend Granite based on our experience. I felt I wanted to comment on this as it contrasts so much with some of the dodgy/incompetent letting agents we have dealt with in the past.

Susan · 25 October 2014

★★★★★ 5/5

Google

Rented a property in Manchester for over 3 years managed by Granite Lettings. Overall, they offered great service - quick reaction to a severe maintenance issue and fair yearly inspections. Always available to contact via telephone with friendly service. Colin in particularly was very helpful and empathetic during my 'moving out' process. Would recommend rental properties managed by Granite Lettings.

Sarah · 23 October 2022

★★★★★ 5/5

Google

We renting our last apartment for 5 years from Granite Lettings. Superb service throughout. Whenever we had any issue, they were quickly resolved and never had to chase for anything. Exactly how all letting agents should be. We moved out last month and wish we could have taken Granite Lettings as our letting agent with us. We've now with another Manchester based (unnamed) company. They have already been dreadful in the first 2 months...

Ian · 24 October 2019

★★★★★ 5/5

Google

Excellent speedy service from Colin and Wes. Within 10 days, they managed to rent my apartment out at my asking price and under extraordinarily difficult lockdown circumstances and in accordance with accompanying procedures in place. Communication was smooth all along the way and customer service was outstanding. I would wholeheartedly recommend Granite Lettings and look forward to working with them again in the future. Thank you very much! :)

John · 23 October 2020

★★★★★ 1/5

Google

Terrible. Loads of problems getting the deposit back. They claimed we had never reported a mould problem despite 20+ emails over 2 years continuously reporting it and not receiving any reply or very unhelpful feedback when they did. They were always extremely slow in getting back to us. So annoying that letting agents get away with this terrible, money grabbing behaviour. They also didn’t fix a leaky roof for months that dropped water onto the floor.

Rosie · 23 October 2023

★★★★★ 1/5

Google

Had a viewing a couple of weeks ago with a viewing representative called Sophie. So rude and arrogant. Gave us no information and left after 10 minutes. I actually wanted to make an offer but they lost the sale due to her extremely poor service. Would never recommend using Granite Lettings!

Fin · 23 November 2024

★★★★★ 1/5

Google

I use a different email when I signed up. Don't claim we haven't communicated, thx! They cancelled viewing with 50-mins notice. I've met other agencies that have properties taken off market just before viewing. Yet, some would let me know hours beforehand, and some would tell me the fact, but would still be happy to view if I wanted, given notice being too short.

Winkie · 23 October 2020

★★★★★ 1/5

Google

Very rude on the phone when I asked for a piece of information everyone else gives to me no problem shameful could never be my company. Ps may not reflect the whole team not everyone is rude and disrespectful

Kenzo · 23 October 2023

★★★★★ 5/5

Google

Pleasant experience (viewing, processing the paper works and maintenance). Mr Wesley Hopwood has been very professional and helpful on every aspect.

Guan · 24 October 2016

★★★★★ 5/5

Google

Colin when above and beyond in finding a property for us in double quick time, whilst sorting out all the paperwork and terms smoothly, putting our concerns about our house purchase falling through behind us. Thank you!!

Simon · 23 October 2023

★★★★★ 5/5

Google

Absolutely fantastic service, very prompt and curious to both the landlords and Tenants. Best try them First every time, they go the extra mile or 10.

Mike · 26 March 2024

★★★★★ 5/5

Google

It's reviews that made me choose Granite. They've actually been great from the start, always respond quickly and the service just flows and works. The staff are all really friendly and very helpful when needed. I would happily recommend them to anyone looking for a seamless management company.PositiveResponsiveness, Quality, Professionalism

Liam · 23 October 2021

★★★★★ 5/5

Google

Excellent service from Granite. Communication very prompt and professional. Very helpful and proactive. Really pleased with the service and team.

Janis · 25 May 2024

★★★★★ 4/5

Google

Just moved in. No working oven. It's just before Christmas... Great. If it is fixed in time I will revise my review. Edit: Was fixed in the end but not great. Everything else was fine.

Olivia · 22 January 2025

★★★★★ 5/5

Google

For over a decade, Granite Lettings have managed an apartment for me in the Norther Quarter. Great systems and a conscientious and involved team make life as easy as it can be for a landlord. Highly recommend.PositiveResponsiveness, Professionalism

Laurence · 23 October 2022

★★★★★ 1/5

Google

Worst estate agency I've worked with. Bad communicators. They tried to charge me hundreds of pounds for defects that were all present in thier initial itinerary. As the itinerary was virtual I couldnt access it, had to wait for them to give me access whilst I was under time restraints to dispute thier claims. Basically they tried to put me under pressure to get money they didnt deserve. Be very careful and take your own itinerary.NegativeQuality, Professionalism

Daniel · 23 October 2021

★★★★★ 1/5

Trustpilot

I would not recommend this agency at…

I would not recommend this agency at all! Avoid it at all costs.

Fabrizio · 25 August 2025

★★★★★ 1/5

Google

me and other people turned up to view a property they never turned up or informed us they was not going to be there

Christian · 23 October 2023

★★★★★ 5/5

Google

‘I have rented from Granite lettings a couple of times now and will always go back for the personal service. Wes and Colin really try to understand your needs and don’t waste your time with properties that aren’t suitable. It’s always quick, easy and really friendly, I haven’t found another estate agents that compares in Manchester.

Jenny · 25 October 2014

★★★★★ 1/5

Google

Absolutely shocking…cancelled a viewing 10 minutes before knowing we had come from over 2 hours away. Don’t even bother

Elliot · 26 January 2024

★★★★★ 5/5

Google

Very cooperative management who rapidly reply to any issues with the property they are handling, saving us a lot of hassel that would come with managing a property. Very pleased with their services.

Saima · 23 November 2024

★★★★★ 5/5

Google

Granite Lettings "You are the best" Great team who is always ready to help you. I have dealt with them for the last 4 years and found them very professional. All the very best!

Aman · 23 October 2022