Trusted Agent profile
★★★★★
138 reviews across 2 platforms
52 Port Street, Northern Quarter, Manchester, M1 2EQ, Manchester M1 2EQ
Granite Lettings & Property Management's Manchester office at 52 Port Street is rated 3.9 out of 5 across 138 reviews on two platforms, including 133 Google reviews rated 4.0. Checked 9 October 2026.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
5/5
GoogleThe team at granite were great with us, always willing to help if we had an issue and were very fair. Compared to the bigger firms we delt with in manchester previous they were a godsend. Only because we were moving back overseas did we stop letting from them. Thanks to the whole team you really are doing it right. -your ex-neighbor at 4 bright
Thank you for taking the time to leave a review, we wish you all the best for the future!
5/5
GoogleThe team at granite were great with us, always willing to help if we had an issue and were very fair. Compared to the bigger firms we delt with in manchester previous they were a godsend. Only because we were moving back overseas did we stop letting from them. Thanks to the whole team you really are doing it right. -your ex-neighbor at 4 bright
Thank you for taking the time to leave a review, we wish you all the best for the future!
5/5
GoogleWe have used the services of Colin and his team at Granite lettings for the last couple of years - renting out our city flat. Professional landlord service, tenants have always been excellent, they know their market. thoroughly recommended!
Dear Tony, thank you for your feedback and positive review.
5/5
GoogleWe used Granite to find us a tenant for our city centre property. The team were extremely helpful, explained things very clearly and went above and beyond to help us. They found us a tenant quickly and dealt with all the necessary tasks professionally and precisely. We wouldn't hesitate to recommend and will be using their services again in the future.
Hi Simon, thank you for taking the time to leave a review, we are happy you have had a positive experience!
5/5
GoogleGranite letting’s been on the ball throughout the entire process so far, I couldn’t be happier with the service I’ve received , fully recommend
Hi Konnah, thanks for the review and positive feedback!
1/5
GoogleVery disappointed with Granite after what was a positive beginning. They were unresponsive on our deposit until the last day allowed by DPS and then attempted to charge us for cleaning and a broken fridge handle which wasnt present when we started. We left the property in great condition and responded directly to their charges as we were shocked that they would have the audacity to suggest it needed professional cleaning but they refused to engage and just sent it to DPS. Luckily the DPS were reasonable and saw that they were attempting to use very deceptive photographs as 'evidence' that there were cleanliness issues and gave us the vast majority of the disputed amount back. The missing fridge handle was even missing in the evidence they submitted to the DPS as proof of original condition, which just goes to show they didnt care and were just chancing it to get whatever they could. The staff were friendly in person but the manner in which they conducted themselves in every other instance makes Granite one to avoid.NegativeProfessionalism
Dear Waleed Safy & Younes Khalid Safy, Thank you for taking the time to leave a review and I’m sorry you feel let down. Each time we receive a review, we investigate the issues raised and check back through the tenancy to view the communication exchanged between the tenant and our team. On this occasion, I can see that all the issues you raised throughout the tenancy were always resolved quickly and satisfactory and because of this, I can see from the emails exchanged, you had a good and friendly report with our team throughout your tenancy. I can therefore only assume that your negative review is based solely on the checkout inspection report your received after vacating the property and the associated proposed deductions that followed. Unfortunately, the deposit return process can be frustrating, we were not ‘just chancing it to see what we could get’, the deductions were made by request of the landlord, they own the property. On this occasion, the landlord was not willing to negotiate on the proposed deductions, based on the evidence supplied. When a tenant and landlord can’t decide on a fair resolution, we can do nothing more but to pass the case to the adjudication team at the DPS. On this occasion, we agree with the award made by the DPS, this is what they are there for. I’m sorry you feel that us passing the case to the DPS to adjudicate was not appropriate but in some circumstances, it’s the only way to get a fair result.
5/5
GoogleWe have always managed our own properties but have recently moved away from Manchester so decided it is time to hand them over to an agent. Granite was recommended to us by a friend and so far we have been impressed with their service. Their commision rate is very competitive,, they are quick to reply to any questions we have had and any issues are dealt with promptly. It is still early days for us but, so far, very good! Thanks guys.PositiveResponsiveness, Quality, Professionalism, Value
Hi Colin, Thanks for the review and positive feedback!
5/5
GoogleWe work with Granite lettings on a regular basis. Colin and the team are fantastic to work with. They are really responsive and the communication is great too. Highly recommend.
1/5
GooglePretty dire agency. Fortunately we didn’t have to deal to much with them, but don’t expect any customer service when you do. Our washing machine broke and took a full 4 weeks to get a replacement. All correspondence was done via email, as they either refused to take calls or on another occasion was told the person I was after was ‘in the toilet!’. They just lack any basic customer care, and was treated very much like another number and an inconvenience to them. Getting the deposit back also took a full 2 months. Wouldn’t use unless you have to.
Dear Stephen Warne & Katharine Asher, thank you for you reply and i'm sorry you feel that you had a bad experience. We do appreciate feedback, both positive or negative. As you point out in your review, you didn't experience many maintenance issues whilst living at the property and I note you were living at the property for nearly 3 years. Looking at our system, the few issues you did raise, were dealt with quickly and efficiently. With regards the washing machine, our appliance engineer did actually attend to the property within a few days of you reporting the issue. On inspection and as you know, the engineer confirmed that the machine was beyond economical repair and so the landlord requested quotes for a new machine, after sourcing quotes and submitting to the landlord, we then had to wait for approval before we could proceed, which took a little longer than normal because he was away. You reported the issue on the 14th January and the new machine was supplied and fitted on the 31st January, so not quite 4 weeks. The deposit deductions were submitted to the DPS within 2 weeks of you submitting your final bills, just as lockdown hit the UK. The length of time take by the DPS to adjudicate a case is unfortunately out of our hands, made worse in this case by the lockdown situation.
5/5
GoogleGreat communication throughout my time renting a flat as a tenant through them. Colin and Demi were great people to talk to. Having heard some horror stories from other agencies, I can confidently recommend Granite Lettings.
Thanks for your review and positive feedback.
5/5
GoogleI must say that the Granite Lettings team has provided excellent help since the beginning. The highly motivated and professional team did an excellent job of keeping this property up-to-date and well-maintained, answering every query with professionalism and enthusiasm. This is the only way to preserve the property in good condition. Highly recommended for business with a committed and professional staff of Granite Letting Team.
5/5
GoogleI would be very happy to recommend Granite property Management to any landlord or tenant out there. I have been with them for years renting my apartment in Manchester and the service is always professional, fast, and impeccable! They handle everything from start top finish! Great service!
Hi Conor, thank you for your kind words and positive feedback. It's been great working with you too!
5/5
GoogleThese guys are absolutely brilliant. They managed the rental of our flat in the Northern Quarter for several years and then the eventual sale of it. They are a pleasure to work with, they follow through on things promptly and reliably, are honest, and are very responsive. They know Manchester as well as anyone. Can't recommend them highly enough.
5/5
GoogleThanks for the house it is superb and you guys are very helpfull
Hi Shagala, thank you for your kind words and positive feedback.
5/5
GoogleGranite have managed my flat for 18 months without issue. They quickly provided new tenants within days of contract completion. They advise me promptly of any repairs that are required. And they ensure that the tenants' rent is paid to me on time!
Hi Nigel, thank you for your kind words and positive feedback. It's been a pleasure working with you. Thanks!
5/5
GoogleWe have used Granite, Wesley and Colin, for the past 6 and a half years to manage our flat in Manchester whilst we were living in Spain. Being so far away, it was necessary to know that our agents were completely reliable and trustworth and they have proved to be so. Although we are no longer letting out our flat, when we sell in the near future, we will also be using Granite to sell the property as we are so impressed with their service and their professionalism. We would not hesitate to recommend Granite to any prospective landlord.
Thanks for your review and positive feedback.
5/5
GoogleI've used Granite to manage my apartment for around 5 years They are friendly, professional & provide a great service Over the years they have gone over and above to assist and support us with the management of our property Highly recommended!
Hi Ant, thank you for your kind words and positive feedback. It's been great working with you also!
2/5
GoogleWith one or two notable exceptions I was disappointed with the professional standards of this agency. I would urge caution where the letting agency is not managing the property but is involved on behalf of the landlord. Essentially in these cases they could not care less about the tenant. As guarantor I felt that I was being asked to pay for making good some ware and tear issues that were present in the flat prior to start of tenancy. I came to an amicable settlement with the landlord (who was a very reasonable chap ) but my dealings with Granite left a bitter taste! My advice is to photograph any deficiency at all as evidence prior to signing. One of the directors came over as "too clever by half" and in that sense most unprofessionall
Dear Mr Simon Annis, Thank you for you review and I’m sorry you had a bad experience using our agency. However, unfortunately and as you quite rightly state in your review, we didn’t manage the property in question, this was taken care of by the landlord himself, he also registered the deposit in his own deposit scheme on this occasion. In this situation and as we tried to explain to you on several occasions, we had no dealings throughout the duration of the tenancy and so we were simply not authorised to make any decisions with regards the deposit at the end of the tenancy. Yes we directed you back to the landlord but this wasn’t us fobbing you off, it was merely because we were in no position to make any decision on what funds should be returned to you. With this in mind, we simply did not ask you to ‘’pay for making good some wear and tear issues that were present in the flat prior to start of tenancy’’. It was the landlord that asked you to cover costs and we have the emails as evidence. Therefore I feel your review is inaccurate and unfair. Furthermore, when we move tenants into a property that the landlord is managing themselves, we always advise tenants to take photos of any discrepancies upon moving into the property, so that they don’t get held responsible come the end of the tenancy. I am unsure why the tenants / you didn’t do this, specifically when this was advised in the welcome pack we give upon moving into the property.
5/5
GoogleGranite Lettings - what can I say ?? Well as a landlord looking to let my property I wasn't sure which letting agent to use and In the end I plumped for Granite Lettings. What a great choice ! The experience from beginning to end was excellent - friendly approachable staff, great communication and above all fantastic service which made the whole letting process 100% stress free. This company is a pleasure to deal with - If you are looking to let a property then they are definitely worth a look !
Thanks for your review and positive feedback.
5/5
GoogleColin and the team marketed the flat perfectly and successfully let the property quickly. Friendly and professional. Would definitely recommend.PositiveProfessionalism
Hi Jayne, Thanks for taking the time to leave a review and for the positive feedback!
1/5
GoogleThe director of this company shouldn't be allowed to use a stapler, never mind be involved with something as important as your home. My experience was such that I complained to the Property Ombudsman. After filling in a few forms the Ombudsman found that: - They come in to your house when not invited to show other people around. - They don't have any understanding of the Tenancy Agreement and the tenants rights. - They don't run the business professionally or keep details of correspondence. For very little effort I received both a moral victory and £25.00 damages. I am happy to provide a copy of the Ombudsman's report if you contact me directly and provide free advice on making a complaint. I urge the growing army of renters not to stand for the current status quo. The truth is that anyone can set up a letting agency, you don't have to have any training and there isn't an ethical code as for many other professions. But that doesn't mean that you have to take their bs and get screwed. If you've had a bad experience complain to the Ombudsman. It's easy. At best you will get an apology and some cash and at wost you'll give the letting agent some unwanted paperwork - disrupt their kerching for a few minutes. If you don't complain you only serve to encourage their greed.
Dear Rupert Hilton, Thank you for leaving a review on our page and I'm sorry you had an unpleasant experience renting a property through our company. Unfortunately because we didn't manage the property for the duration of your tenancy (you were dealing direct with your landlord) we were unable to give you a resolution to the issue that you were happy with. Therefore you escalated the case to the Ombudsman, the Property Ombudsman regulate our ethical code of practise. I'm sure that most people that read this will be aware, there are two sides two every story. The small compensation award of £25 illustrates this. I would also like to point out, in the 8 years we have been trading, this complaint was in fact the first ever case raised with the Ombudsman against our company (feel free to contact the property ombudsman to clarify).
5/5
GoogleAfter having our first purchase fall through the chaps at Granite Lettings helped us find a place to rent within a matter of days. They made what was a very stressful time for us so much easier. Colin and the rest of the team have been amazing and always responded to emails and calls extremely quickly. unlike other large faceless Letting agencies we have had the misfortune of dealing with, Granite lettings provided us with a friendly and warm service. Once again we would like to thank you for your help. Wishing Granite Lettings all the success in the future.
Dear Melissa, thank you for your feedback and positive review.
5/5
GoogleWe moved into the property at the start of September and so far Granite have been great. Couple of minor issues with the property but they were very quick to arrange repair/replacement where necessary. We primarily dealt with a Lady called April, who was both incredibly helpful and informative on the whole process and passed over some great advice. Me and my partner have rented in manchester for a couple of years now, and so far, Granite have been incredibly professional and so much better than those we rented with previously. I have no concerns at all that there will be any issues with deposits as they use the deposit scheme, and also provide and incredibly detailed folder, which contains photographs and a detailed appraisal of almost everything in the property. If they do miss anything, they are very quick to advise that you yourself document the damage or problem at the time of moving in. All in all, refreshingly friendly and professional. We would definitely recommend letting with Granite.
Thanks for your review and positive feedback.
1/5
GoogleVery poor experience with granite lettings. They were always very slow in fixing things including a leaky roof which wasn’t fixed for months. They also claimed there wasn’t a mould problem before we moved in and charged us in the deposit, despite within the first month of us living there we reported the problem and reported it consistently throughout our tenancy. Lots of additional charges were taken out of our deposit for things that were there before or were normal wear and tear and therefore shouldn’t be charged for. They have been extremely slow in replying to us and have dragged out this process for months and months. I don’t know why my last review was deleted (I hope that wasn’t because it was a 1 star review).
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Granite Lettings & Property Management's Manchester office has 138 reviews across two platforms: 133 on Google, 5 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
Granite Lettings & Property Management is rated 3.9 out of 5 across all 138 reviews, and 4.0 out of 5 on Google from 133 reviews, checked 9 October 2026.
Granite Lettings & Property Management, 52 Port Street, Northern Quarter, Manchester, M1 2EQ, Manchester M1 2EQ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
