Granite Lettings & Property Management reviews

★★★★★ 5/5

Google

Granite have managed 2 apartments for me for the best part of a decade and have always been excellent in fulfilling their responsibilities regarding keeping the properties occupied and well-maintained, with good communication throughout. They recently handled the sale of the apartments and suitable buyers were found conducted swiftly and painlessly. Overall, I've been very happy with the services provided by Granite and wish Colin and the team all the very best for the future.

GWENDA · 24 October 2017

★★★★★ 5/5

Google

I had been a tenant with Granite for the last 6 years. It was my first private renting experience. Colin and his team have been excellent and fast response to any enquires I hado. Will be happy to recommend their services to friends.

Ahmad · 23 October 2023

★★★★★ 5/5

Google

Colin and his team have looked after my rental apartment since 2012 and have done a wonderful job in that time. I am not in the area and they handle all the needs of the tenants promptly while communicating with me immediately. The staff are friendly, professional and proactive and I have full trust in their abilities to keep everything running smoothly. Thanks to all the team.

Rio · 23 October 2020

★★★★★ 1/5

Google

The Director Colin Currie was not only rude but he sub letted my apartment before the end of my lease WITHOUT my prior approval. Basically what happened was a long standing chain of emails until I got my deposit back. This letting agent was rude and unprofessional. Till this day, I find it weird why he did what he did especially when majority of the rentals in Manchester are made up of international students.

Gregory · 25 October 2015

★★★★★ 3/5

Google

I was told they were trying to get in touch with me but I received no email. I checked my junk mail too. Another thing, I sent an email to them asking about the balcony repair, and they never got back. Other than that, everything is good and I like the flat.

Ahmad · 13 June 2025

★★★★★ 5/5

Google

We have been tenants with Granite for just under a year now and have found the company and staff to be very helpful. In particular, our boiler stopped working a couple of weeks before Christmas and the team were extremely helpful and got engineers out to us very quickly, sometimes twice in one day, which was much appreciated. Happy with our experience so far !

Carly · 23 October 2020

★★★★★ 5/5

Google

The Granite Lettings team, in my experience of over fifteen years’ working with them, always provide a professional and friendly service. Nothing is too much trouble for them. They have always found us reliable, tenants in very short timescales, which is very impressive in this current, difficult market. A special thanks goes out to Colin and Kathryn for smoothing out the transition to another new, long-term tenant.

Chris · 23 November 2024

★★★★★ 5/5

Trustpilot

We had a wonderful experience with…

We had a wonderful experience with granite lettings. Wes and his team are amazing. Whenever I called them for assistance regarding any property issues they were there to help us. Wes particularly is a gem of a person. You can discuss any property issues with him and he can get you through them without doubt.

Fozia · 10 September 2024

★★★★★ 5/5

Google

Excellent in all aspects from the top down. Having used various different lettings agents over the last 10 years, I can honestly say that Granite Lettings have provided me with the best service out of them all. Every member of the team is professional, helpful, quick to sort problems, and more than happy to offer advice if asked. As an independent agent they really care, so you get a very personalised service, unlike with some of the larger agents. I live abroad and can sleep soundly knowing my property is in good hands, they treat my flat as their own. Thoroughly recomended.

Leonard · 26 March 2024

★★★★★ 2/5

Google

Had to terminate my tenancy due to personal reasons. According to their policy, I have to keep paying rent for the empty flat until a new tenant is found BY THEM. I could've been fine with it but they sure took a LONG time with it when obvs there was a high demand. They also started to become unresponsive/ reluctant when asked about my deposit back. Also they insist on keeping ALL communications via email to "keep things on record" which I understand but it really just makes things 100times slower and more difficult some times seeing how not everything can be easily explained through text.

Nathan · 26 March 2024

★★★★★ 5/5

Google

I've been fortunate to team up with Granite Lettings & Property Management Ltd since February 2020, right before the pandemic changed the world. Their expertise not only smoothly navigated my property onto the rental market but has also ensured a nearly seamless tenant experience since then. In the span of four years, I've only needed to change tenants once, which speaks volumes about their skill in maintaining high tenant satisfaction and encouraging lease renewals. Their rapid response to issues and effective problem-solving have made my role as a landlord stress-free and very fulfilling. It's clear their professionalism and dedication extend not just to property owners but to keeping tenants content as well. I wholeheartedly recommend Granite Lettings & Property Management Ltd to anyone in need of reliable and efficient property management services. Here's to looking forward to more years of successful collaboration and exceptional service.

Harrison · 26 March 2024

★★★★★ 5/5

Google

I am leaving this review from a landlord’s point of view. I have been with Granite Lettings for almost a decade and it’s been a very professional and warm relationship. Colin, Wes and the rest of the team are a great team, courteous and proficient at all times. It’s been always a delight working with them. And I can only imagine that tenants also receive a professional service as they often remind me, as the landlord, to go the extra mile to be more competitive. I would highly recommend Granite Lettings.

K · 25 February 2024

★★★★★ 5/5

Google

Relocating from a new city is stressful but this agency managed to make the process seamless. Service was professional at all times but with a good balance of being personable when specific questions came up. Everything was explained in full and dates were always communicated ahead of time. Special shout out to Eve - cheers!PositiveResponsiveness, Professionalism

Shakeel · 23 October 2021

★★★★★ 5/5

Google

I have been a tenant for a very long time and Wes has always been very understanding and any job gets sorted so quick and efficiently , Wes was the guy who moved me in 13 years ago . He is an asset to the company Thank you very much

Nicola · 23 August 2024

★★★★★ 1/5

Google

"They cant provide online viewings" - crazy even after covid! Their tagline is "Your stepping stone to the city" but when we spoke to them about needing a digital viewing as we are moving from the other side of the country they couldn't help and wouldn't let us rent without a physical viewing. I tried explaining how this doesn't help people moving into the city from outside but was met by defensiveness rather than trying to understand customer feedback and requirements. "It's not the agent's fault you can't travel".

Joanna · 23 October 2023

★★★★★ 1/5

Google

Very poor experience over the phone. Never had any issues with any agency, it looks like they only want to rent to people who has more money on paper. The person I spoke to treated me badly. I’ve been even told that they are an agency that do not accept people on low income even with home owner guarantors. I feel it is a massive discrimination as many people nowadays are working as self employed and doing a great business, but they are on a low net profit. I thought in that case a guarantor is a solution , well not with this agency. I have always been welcomed by any agency with my guarantor, with this agency I couldn’t even book a viewing. I would NOT recommend.

Maja · 23 October 2023

★★★★★ 1/5

Google

Unprofessional agents, substandard lettings. The water heater in the flat I rented with them would break down regularly, this meant that we would often wake up without hot water. It would take their maintenance team DAYS to come fix it. All of the time we would be without the ability to have a shower. I found out on one of the regular (eventual) maintenance visits that the water heater was well past its lifespan, and should have been replaced several years ago. However the property management were too cheap to replace it. I got no apology, no acknowledgment of any issues and then they tried to claim most of my deposit for wear and tear on the cheap furnishings. I would recommend that people avoid using this company as much as you can. They have been the worse estate agents I have ever dealt with in my years of renting. Edit for Granite lettings: suspicious is that most of your 5 star reviews sound like ai responses. The flat was in tobacco factory if your “maintenance team” are also struggling with your system.

Ben · 23 October 2023

★★★★★ 5/5

Google

Kudos to the Team! From scheduling appointment until the completion, you guys have standout in customer experience it's top notch.You understand customer emotions and at the same time value it. Thank you for providing us the top notch service!

Sneha · 22 July 2025

★★★★★ 5/5

Google

I was looking to rent out my flat and contacted several local estate agents. Granite were the first to respond and their communication since has been 1st class. I have found them to be very professional, particularly Wes, who was always on hand to answer any questions. Would definitely recommend.PositiveResponsiveness, Professionalism

George · 23 October 2021

★★★★★ 1/5

Google

Granite Lettings is biased to the landlord all the way, do not rent through this agent. Worst experience compared to all other agents - rented on/off for 20 years. Overpaid rent, never repaid to date despite assurances - emailed GL, contacted owner directly who moved back in as soon as we left. Evicted, charged a fee to bad reference and attempted to make us homeless. Wesley Hopwood reported us to the police for "harassment" for my google review. He contacted my professional body, to try and disprove my legal qualifications! The police told Wesley Hopwood, a review was a civil matter, not criminal! Complete breakdown in relationship between Granite Lettings and ourselves after first week, only communicated via email thereafter, owner refused to get involved. As two professionals, a Consultant and Barrister, didn't realise estate agents are unqualified and UNREGULATED by the Government. It is optional for agents to be part of a redress scheme funded by agents which brings into question their independence. In any other profession this pair would have long been shut down/struck off by now. Our complaint to The Property Ombudsman was made at the start of our tenancy, should've lodged at the end as new issues were not considered. PO stated that they cannot perform the role of a court/Judge and could not find against the agent under their rules even if they wanted to. Wesley Hopwood responded with a 14,000 word dissertation.Shame he couldn't invest that time in doing what he's paid to do - looking after tenants. Nightmare tenancy throughout. Provided false spare key to garage so owner could access and empty at her convenience. Property not cleaned adequately confirmed by an independent company. Agent makes a profit from the landlord by organising the cleaning but organises a quick half baked job then expects tenant to leave the property in a better state than it was given. Will use this as an excuse to deduct monies from your deposit. No inventory ever signed off because Wesley and Collin refused to attend the property to agree it despite repeated requests. Kept insisting inventory to be returned within 24 hours of us signing the contract - on a Sunday at their offices 4O mile round trip though contract stated 48 hours. Yet their offices are closed on Sunday and have no physical postbox as covered with metal shutters! No instruction manuals for central heating/water provided - had to repeatedly request, claimed had left in a folder in the kitchen. Illegally no deposit information provided, had no clue which scheme our deposit was under for a while nor did we receive any accompanying information. Misled to believe emails checked throughout the night in case of emergencies.. Within 24 hours of moving in, found furnishings agreed on inventory had been removed and items left we did not require despite paying a higher rent for fully furnished. No vacuum cleaner or tv provided in the kitchen amongst other pre agreed items. Took 10 days of negotiations to remove unwanted items. Unable to conduct property checks in a reasonable manner. Used bullying tactics claiming they could enter with 24 hrs notice. Clueless about landlord and tenant law. Hopwood couldn't even pitch up to a property inspection, eventually sent Colin Currie who simply didn't bother showing up at the agreed date/time under the guise he didn't have confirmation if every single room was accessible. Finally attended, tried to take pictures of every room in the property. This pair will try every trick under the sun so be warned. Tenancy terminated due to owner's early return from HK despite being told she would be abroad for 2 years; tactic used to lure tenants. See other negative comments about this agent on "all agents"- my review won 'review of the month'! So much more but word limit...NegativeProfessionalism

Barrister · 23 October 2021

★★★★★ 5/5

Google

Been renting a flat through Granite Lettings for almost 5 years and can honestly say its been a great experience. Wesley, Callum and the rest of the team were always super helpful with any qustions or issues we had, and anything that needed fixing was fixed within the week or even sooner if its was an urgent issue. Would highly recommend to anyone looking to rent a flat in the center of Manchester!

Yuval · 23 October 2023

★★★★★ 5/5

Google

Lovely staff. Colin was wonderful and really helpful. He made the whole process very smooth and easy

Katherine’sss · 25 February 2024

★★★★★ 5/5

Google

In September 2020 I rented a property managed by Granite Lettings and lived there for more than a year. They have been very helpful during this whole process and even let me postpone the move-out date twice. It was my first home in the UK, knew nothing about it, but the team always assisted and helped me. It is true that sometimes maintenance issues may not go as swiftly as tenants wish, which was true in our case as well, but it is almost never the letting agent’s fault, mostly the landlord and the maintenance team’s. I opt in for zero deposit when moving in, and despite there was some wear&tear they did not request any payment. Further, on the move-in date I complained that the flat was not impeccably clean. When moving out they let me leave it in the same condition, without any problem. The reason of moving out was because I wanted a pet, Granite tried hard but the landlord didn’t let due to their insurance conditions. I would like to thank Mr Collins & Ms Kate very much. Would rent again with Granite Lettings.

Gizem · 23 October 2022

★★★★★ 5/5

Google

Having used other agents in Manchester before, I can honestly say Granite Lettings have been great from day one. Wesley is knowledgeable, helpful and proactive. In fact the whole team are. A great big Thank You!PositiveResponsiveness, Quality, Professionalism, Value

A · 23 October 2021