Trusted Agent profile · Manchester

Bridgfords Manchester Sales reviews

3.1

★★★★★

805 reviews across 2 platforms

The Hacienda, 21 Albion Street, Manchester, M1 5DA, M1 5DA

Bridgfords's office in Manchester, at The Hacienda, is rated 3.1 out of 5 across 805 reviews on two platforms, including 352 Google reviews rated 4.4.

Google logo

4.4 / 5

352

Reviews on Google

This office

Trustpilot logo

453

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Manchester office, from every platform, shown as written. First names only.

1/5

Trustpilot

Avoid like a plaque

The Property management company in Manchester is an absolute disgrace and very unprofessional.I have serious issues with my apartment for the last 4 weeks and nothing has been done I’ve sent over 10 emails to the property manager and getting fobbed off by Bridgfords and the Landlord That’s the trouble with Landlords good enough to take my money but when it comes to maintaining issue they simply ignore you.I’ve now forwarded all my emails to a property ombudsman

Rhys · 26 November 2023

5/5

Google

Dealt with Thomas whilst looking for a flat here in Manchester. He was excellent, very clear and provided all the information needed. He was very prompt when getting back to me, and I only have good to say about him. Thanks !

Usman · 15 February 2024

Agent replied · 10 January 2025

Thank you for taking the time to leave us your fantastic 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Had a great viewing experience all the way through to signing the contracts with James G. He was very attentive and responsive and took care of us after the viewing with our queries. It was a very smooth process and we can’t wait to move in!

Phil · 19 October 2025

Agent replied · 26 October 2025

Thank you for your kind words! We are thrilled to hear that James G. provided you with a fantastic viewing experience and helped make the process seamless for you. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Thomas Richmond is provided a great service to me. His follow up is doing very well. He provided me a very good property as well as all details of the property to me. So satisfy for the deal.

Andy · 28 April 2024

Agent replied · 25 October 2024

Andy Leung thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

1/5

Trustpilot

I wrote an email to one of their sales…

I wrote an email to one of their sales colleagues about a viewing who wouldn't open the door to me. The sales colleague never responded back to my email. Plus they've not bothered to notife me about a property I was interested in but is now sold!

Rachel · 27 June 2026

5/5

Google

After I meet Daniel, everything makes easier. He is a very professional and kind person. He help me to find a best property I ever meet. Thank you Daniel.

摩羯 · 25 September 2024

Agent replied · 25 October 2024

Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

I recommend these guys. They were kind and fair to me and my husband; the apartment is healthy, without stress, and our communication with them was simple and easy. Thanks to Daniel Bright who handled our inquiry and made all these happen.

Yvonne · 29 January 2024

Agent replied · 25 October 2024

Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Great experience renting through this letting team. They were friendly, professional, and quick to respond to any questions. The whole process was smooth and well organised. Highly recommended.

Zaenb · 17 March 2026

Agent replied · 17 April 2026

Thank you so much for your kind words! We strive to provide a seamless and efficient renting experience for our clients. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Dan has been a breeze to work with so far in getting the booking all sorted. No complaints at all would give 6 stars if I could

Kyle · 18 October 2024

Agent replied · 25 October 2024

Hi Kyle, Thank you so much for your fantastic 5-star review! We're thrilled to hear that Dan has made the process smooth for you. Best regards, Lucy, Customer Relations Team

5/5

Google

Dan from the letting agency provided exceptional service in helping me find the perfect flat and sort out all the formalities. He was professional, knowledgeable, and patient, addressing all my concerns and making the process stress-free. Thanks to Dan! :)

Natalia · 28 February 2024

Agent replied · 25 October 2024

Natalia, thanks for taking the time to leave us your fantastic 5* review! Best wishes, Lucy, Customer Relations.

5/5

Google

I would like to express my sincere thanks and gratitude to the whole lettings team at Bridgfords Lettings, Manchester Hacienda, who worked professionally, tirelessly and with boundless dedication to secure a tenant for my flat. In particular, thanks must given to Daniel and Thomas who went the extra mile to get prospective tenants to view the property. This was a collabotive effort of the whole lettings team including senior management. My expectations in terms of communication, effort and overall quality of service and delivery were met and exceeded. Kind Regards Ian I am incredibly thankful to Daniel for his exceptional service in helping me find a suitable tenants for my property. His courteous demeanour and responsiveness were truly commendable, making the entire process smooth and efficient. I deeply appreciate his dedication and helpful attitude that went above and beyond my expectations. Thank you for your outstanding work. Kind Regards Ian

Edetian · 27 July 2024

Agent replied · 25 October 2024

Thank you for taking the time to leave us this tremendous 5* review and your kind words. Kind regards, Lucy, Customer Relations

5/5

Google

Really happy with how helpful Brigfords have been! Daniel Bright has been amazing and has really has gone the extra mile to make sure we are happy. Would definitely recommend.

Ruby · 26 August 2024

Agent replied · 25 October 2024

Thanks Ruby for your glowing recommendation and 5* review. Thanks for your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Had a wonderful flat viewing experience with Dan, very useful that they knew all the info about the flat and didn’t rush our viewing which I find the problem with most flat viewings. Thanks Dan!

Niall · 28 May 2024

Agent replied · 25 October 2024

Niall Trowsdale Stannard thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Danielle was so helpful, he found and secured us a beautiful apartment in less than a day. I would recommend him to everyone who is looking for somewhere to rent in central manchester.

Maddie · 27 June 2024

Agent replied · 25 October 2024

Hi Maddie, thank you for sharing your positive experience with Danielle! We are delighted to hear that he was able to assist you in finding a beautiful apartment quickly. If you need any further assistance, feel free to reach out to us.

1/5

Trustpilot

Bridgfords Gosforth

Bridgfords Gosforth - categorically the worst letting agents I have ever dealt with. They were very efficient at getting credit checks completed and the rent and deposit organised. After that though the service was appalllng. We picked up they keys a few days before we moved in and noticed a wash basin in the ensuite was smashed, and the premises was generally dirty (not mentioned on the inventory). Rang and advised - and said they could access the property to repair if necessary. It was not repaired when I moved in and I was advised this was because I needed to report through their portal. In the first week I had to report repairs - washing machine not plumbed in, broken toilet seats, kitchen cupboards so dilapidated the drawers fell out when opened, gas fire not working, thermostats missing/broken on radiators, ventilation fans not working plus the smashed basin. It took them 7 weeks to get some of the repairs done, the remainder were outstanding when I left 6 months later. I chased and chased but just got told they aren't priority repairs (repairs on white goods are supposed to be prioritised). Once I handed my notice in they were super efficient at arranging viewings to get some other poor fool to pay £850 to live in a cold badly maintained property.Although I have seen a copy of the check out report which mentioned lots of issues, all of which predated my tenancy, I have never had confirmation that the Land Lord is happy ( They brow beat me into taking a zero deposit arrangement which was very expensive so I don't have a deposit to come back) All in all swift to take your money slow to respond to issues and communications demonstrate how little they care about their tenants. I cannot recommend highly enough that you avoid this business like the plague.

Sally · 5 August 2023

5/5

Google

Renting in Manchester Many thanks to Dan Mooney, he provided exceptional service and overall I was highly satisfied with my experience at the Bridgeford in Hacienda. He was quick and responsive, making the entire process very smooth.

Taozhi · 29 March 2024

Agent replied · 25 October 2024

Taozhi Wang thank you for your brilliant 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Great service from the beginning of our flat-hunting process. Tom was quick to respond and very friendly throughout the entire process. Tom also went above and beyond to ensure that we were happy with our new home.

Finn · 29 March 2024

Agent replied · 25 October 2024

Many thanks Finn Pannell for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Trustpilot

A cheerful professional that brightens up your day...

I am the director of GLY UK Immigration Support Services Co. Ltd. which serves our HK clients in finding ideal homes here in the UK. Over the years of our operation, we learned to value true professionals in the estate agencies, who are, like Louise Coghlan of Bridgfords, very enthusiastic, responsive, and very patient to answer questions and resolve issues we encountered during the renting process. Louise is also one of the most cheerful estate agents I have ever met…so pleasant to talk to and to work with!.I am always pleased to recognize a true lettings professional who demonstrates knowledge, passion and commitment to her work. And me and my team are grateful for the support Louise has given us!Jonas FungDirectorGLY UK Immigration Support Services Ltd.

GLY · 12 July 2023

1/5

Google

Landlords be warned, appalling service. Bridgfords have never been particularly brilliant but my recent experience takes the biscuit. My tenants gave notice on 15/4 and I received an automatic email saying that someone would contact me to discuss re-let. I heard nothing until 20/5 when I was contacted to be told that the property had been on the market and had received no interest. I checked rightmove and it had only been listed that day (!!), but for £150-200 more than market rent (no one had checked the price with me first). I instructed them to reduce the price which then didn’t happen for a further week and only after further chasing. Rang a number of times to speak to the lettings manager but he was never free and didn’t return my calls. By 10/6 I’d still heard nothing and not been notified of any viewings so instructed a new agent. When I rang to arrange key collection I was told that there had been enquiries but they ‘hadn’t got round to getting back to anyone’ - very reassuring when I’m paying the mortgage out of pocket and my flat is sitting empty! No apology when I collected the keys, just lots of people wafting around the office seemingly doing nothing. New agent came round within 24 hours of my call, photographed the property, put it on rightmove and then had to suspend the listing within 5 hours due to the number of enquiries. 6 viewings the next day and I have a tenant. Unbelievable.

Kate · 27 June 2024

Agent replied · 25 October 2024

Hi Kate, we are sorry to hear about your experience with us. We appreciate your feedback and take your comments seriously. If you would like to discuss this further, please contact us at review@countrywide.co.uk. Thank you. Kind regards, Lucy, Customer Relations.

5/5

Google

I am so happy, Daniel help me find a wonderful place. He is very professional and kind. I recommend Daniel if you are looking for letting.

Dinghui · 25 September 2024

Agent replied · 25 October 2024

Dinghui Chen thanks for your great 5* review and recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

Bridgfords Lettings were a delight to work with. They attentively addressed all my renting concerns, putting me at ease and leaving me feeling happy, satisfied, and excited about moving into my new home.

Ashli · 28 May 2024

Agent replied · 25 October 2024

Many thanks Ashli Bell-Bowling for your fantastic 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Daniel bright has been nothing but amazing really got everything sorted out fairly quickly and very clear on the instructions that I needed to follow thank you Daniel for the house

Tyeriq · 27 June 2024

Agent replied · 25 October 2024

Tyeriq many thanks for your excellent 5* review. Best wishes, Lucy, Customer Relations.

1/5

Google

I am writing to formally express my dissatisfaction with the services provided by your real estate agency. Unfortunately, my experience has been extremely disappointing. Your agency has …

Niki · 17 February 2026

Agent replied · 17 April 2026

Hello, please contact us via EAComplaints@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

Great help, Daniel and Paul made the whole process exceptionally easy. They were very quick to respond to messages and considerate of our difficult circumstances.

Luca · 25 September 2024

Agent replied · 25 October 2024

Luca, thanks for your glowing 5* review of your experience with our Bridgfords Manchester team. Best wishes, Lucy, Customer Relations.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Bridgfords's Google reviews

Questions about Bridgfords Manchester Sales

How many reviews does Bridgfords Manchester Sales have?

Bridgfords's Manchester office has 805 reviews across two platforms: 352 on Google, 453 on Trustpilot (across the whole business).

What is Bridgfords Manchester Sales's rating?

Bridgfords Manchester Sales is rated 3.1 out of 5 across all 805 reviews, and 4.4 out of 5 on Google from 352 reviews.

Where is Bridgfords's Manchester office?

Bridgfords Manchester Sales, The Hacienda, 21 Albion Street, Manchester, M1 5DA, M1 5DA.

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