Trusted Agent profile · Manchester

Bridgfords Manchester Sales reviews

3.1

★★★★★

801 reviews across 2 platforms

The Hacienda, 21 Albion Street, Manchester, M1 5DA, M1 5DA

Bridgfords's office in Manchester, at The Hacienda, is rated 3.1 out of 5 across 801 reviews on two platforms, including 352 Google reviews rated 4.4.

Google logo

4.4 / 5

352

Reviews on Google

This office

Trustpilot logo

449

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Manchester office, from every platform, shown as written. First names only.

5/5

Google

My experience of dealing with Dan Mooney was exceptional - from start to finish he made the rent acquisition process very smooth and without problems. Thanks a lot Dan!

Debbie · 28 May 2024

Agent replied · 25 October 2024

Thank you for sharing your exceptional experience with Dan Mooney! We are thrilled to hear that he made the rent acquisition process smooth and problem-free for you. We appreciate your kind words and look forward to assisting you in the future.

1/5

Trustpilot

Contractors should avoid at all costs!

Contractors should avoid at all costs!! We fitted a cylinder in a property for this agent, and have received no payment, now three month overdue. They tried to pass us onto the landlord when we’ve worked direct with them. We’ve still heard nothing, despite numerous calls, emails, complaints. We will be forced to get a debt recovery involved. Would not recommend working for them!

Jo · 16 December 2025

5/5

Google

Such a great experience with Bridgfords. Special thank you to Daniel Bright, it was really nice experience with him. He got all things arranged very quick & smooth. Once again thanks daniel.

Fatima · 29 March 2024

Agent replied · 25 October 2024

It’s really lovely to read another 5* review Fatima Shah. Many thanks, Lucy, Customer Relations.

5/5

Google

I was let down with a different property the day before I went on Holiday - I called up Bridgfords and spoke to a gent called Daniel Bright. I explained I wasn't in a position to come and view the property which at most agencies is 'necessary'. He allowed me to bipass this step and put in my offer. Within an hour it was accepted and holding deposit was made. I am now ready to move in all within a week. Amazing job Dan. Thanks for all your help!

Rob · 29 March 2024

Agent replied · 25 October 2024

Thank you Rob Bulcock for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

Thomas has been helping me through the process of finalizing my rent. He’s very quick at responding to requests and that gives me an assurance that someone is actually helping out on the other side of things. I recommend!

Samuel · 26 October 2023

Agent replied · 25 October 2024

Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

5/5

Google

I have found the whole process easy to navigate and Mercedes has very professional. Quick to respond.

Trever · 16 April 2026

Agent replied · 17 April 2026

Thank you for your glowing review! We pride ourselves on providing a seamless experience for our customers, and Mercedes is a true professional. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Daniel B was very helpful and couldn’t have made the process any easier. Daniel’s quick and informative responses eased any concerns I had, and he is truly a diamond in the rough when it comes to estate agents in Manchester.

Dan · 24 September 2025

Agent replied · 8 October 2025

Thank you for choosing us and taking the time to leave such a lovely review! We are thrilled to hear that Daniel provided you with exceptional service and made the process easy and stress-free. We are lucky to have him on our team. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Trustpilot

Just sold my house with Bridgfords in…

Just sold my house with Bridgfords in Withington and couldn't fault them. They communicated with me regularly, kept me updated with the sale, chased solicitors up when needed and supported me throughout the process. Huge thanks to the Withington team, especially Richard, Sadaf, David and James. Excellent service from a very helpful team.

Mary · 23 September 2024

1/5

Google

Tried to view 2 apartments. Apartment 1 they rang literally an hour or so to say that they ‘couldn’t find the keys’ when we were already on our way. Today they didn’t turn up at all. Rang the office and the girl meeting us apparently finished at lunchtime and had left a note to say that the viewing had been cancelled. No one had informed us. All this in one week. Poor.

Joanne · 27 July 2024

Agent replied · 25 October 2024

Hi Joanne, we apologise for the inconvenience you experienced with the viewings. Your feedback is valuable to us, and we will address the communication issues internally. If you have any further concerns, please contact us at review@countrywide.co.uk. Kind regards, Lucy, Customer Relations.

5/5

Google

James Gosden helped throughout the process of signing for the house and acted professional to help us find somewhere quickly and efficiently. He was able to answer all questions and provide us with the information necessary

Dan · 25 October 2025

Agent replied · 26 October 2025

Thank you for your kind words! I am so happy to hear that James provided you with such professional and efficient service. We strive to always meet our customers' needs and make the process as smooth as possible. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I’m a landlord I have one property with Bridgfords. My point of contact “Dan Mooney” is amazing. As I only own one property I’m not very clued up on the ins and outs of being a landlord. Dan always goes up and above what I’d say he needs to help me with whatever queries and issues I may have. He responds to all emails pretty much within the hour, either by phone call or by email. Any problem I’ve ever had he’s resolved the same day. My experience using bridgfords and with Dan have been 10/10. I’d definitely recommend anyone to use bridgfords based on my experience. Thanks X.

Pops · 29 January 2024

Agent replied · 25 October 2024

Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.

5/5

Google

The bridgfords is really quick letting agency and user friendly .Daniel Bright is very quick in responding and making the letting very easy and quick .Thanks to Daniel Bright. reasonable renting costs .so highly recommended agency

Thamizharasi · 26 October 2023

Agent replied · 25 October 2024

Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

5/5

Google

Izzy was absolutely amazing in helping us secure our flat today! She was attentive and professional every step of the way, very responsive and clearly showed interest in helping us. Not a bad word to say!

Amy · 26 October 2023

Agent replied · 25 October 2024

Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.

1/5

Google

To whom it may concern, I am writing to raise my concern regarding the service I have received from your …

Sam · 17 February 2026

Agent replied · 17 April 2026

Hello, please contact us via EAComplaints@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Best wishes, Lucy, Customer Feedback and Support Team.

1/5

Google

I am here to take back my good experience with Daniel from Bridgfords. I initially thought they were a good letting agency, but after 4 weeks I have come to conclude they and their affiliates (Connells group) are bad letting agents and should be avoided. They made my first renting experience in the UK a terrible and stressful one. All they were after was our holding deposit. After providing all the necessary informations from our part, and delaying with their 3rd party referencing (Keysafe), they are now threatening to withdraw our application. They don’t reply their emails or contact you for updates, you have to be the one pursuing them. Their staffs are equally rude. I hope I get my deposit back as they are the one threatening to withdraw.

HALIMAH · 13 January 2024

Agent replied · 8 November 2024

Thank you for taking the time to leave us your review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

5/5

Google

Daniel was so lovely helpful in our hunt for an apartment that fit our needs! It was very smooth process.

Toluwani · 26 August 2024

Agent replied · 25 October 2024

Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.

1/5

Trustpilot

STAY AWAY!!!! SCAMMERS!!!!

Why I need to give them one rate star. They don't deserve even for 0.Scammers and unprofessionalls.September 1st I should have moved to a rented flat in Manchester. On the pics and you tube short movie sent by this agency( which are old to attract attention !!!) everything looks very nice.In the reality completely different. Place is not in a good condition to live in, not even in a basic. It's not health and safety. Flat had not been cleaned after previous tenant or even tenants(if someone really lived before). Inspection had not been done before my moving date. Mould is everywhere in the flat, walls are dirty (black),gas cooker is damaged, knobs pop out and using of it may cause fire and even explosion, there is no possibility to open windows, in case of a gas leaking or dense smoke there's no chance to make flow of air, in case of a fire the only one way to escape is through main door only, smell of this flat is disgusting, grouty mould in the bathroom. Old, dirty mattress with stains. Old shaking wardrobe that may collapse and cause injury. A devastated piece of furniture inside the room. Living there may cause serious health and safety problems.Flat should have been prepared before moving. But no one did anything.Letting agent/Landlord was not in the flat during moving in. Key collection in the branch. Flat looks like an abandoned place!!!!Straight away I gave termination to the landlord due to negligence.I asked for a full refund but they are not (letting agency/ landlord)willingness to do this.I recorded video and took some pictures (if someone would like to see, pls contact me)One week after my moving date agency sent cleaners (8th September)cleaners to that flat. Next day I came there to take a look at a result. Cleaners done - bathtube, toilet. In the kitchen - worktops, cupboards and top of the gas cooker.Knobs from the gas cooker poped out as previously.Walls not even touched. Mould still there. Rest as I mentioned above.I returned keys to the letting agency.Next week (Monday 12Sep) I received an email from letting agency that landlord agreed to release me from the contract but wants to keep my deposit which I think in these matter is absolutely not fair.I'm feeling scammed depressed,broken down and humiliated.If you will find good place in a very attractive price and want to arrange viewings then agency usually will never give you any response or send response that flat/house is not available anymore.If you call them and say you're interested and ready to pay then you attract attention.Agency and landlord earned money and have you deep in their ......!!!!Shame I can't puy in here pics and movie.I lost £1290. Luckily I could come back to my former place. Otherwise I would be homeless or had to move into that ruin place.STAY AWAY and RUN AWAY!!!!! Not worth your health. Do not waste your time.Branch in Chorlton, Manchester

Michał · 25 September 2022

1/5

Google

We are currently involved with a deposite dispute through countrywide. They're in the landlords back pocket. Peter Cleaver told me, that id misunderstood a SAR request and couldn't put one in to access my own information. Even though I have done and it's been completed so a scare tactic to try and settle the matter quickly. Told me I should agree to the landlords side so it can be done "and he can work on other things" Clearly not interested in being fair between landlords and tenants. Will be taking matters further

James · 23 May 2025

5/5

Trustpilot

Bamber Bridge Office

Bamber Bridge OfficeJust a note to say a huge thank you to Jayne and Lisa, this is the third house they have sold for us throughout the years - and each within 6 weeks. They have always taken care of everything from viewings through to sales and always go above and beyond to assist us as our family has grown.Huge thank you for everything.Lindsay and Steve

Lindsaylittlewoodhotmail.co.uk · 18 November 2023

5/5

Google

I am very happy with the cervice received from Bridgeford lettings. Danial Bright has been exceedingly helpful in guiding us through the process.

Max · 27 June 2024

Agent replied · 25 October 2024

Thanks for the wonderful 5* review Max! Best wishes, Lucy, Customer Relations.

5/5

Google

Dan was a great help during my viewing and also his communication has been very clear and helpful during our initial stages of securing our next apartment.

Macaulay · 12 April 2024

Agent replied · 8 November 2024

Macaulay Cooper thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

1/5

Trustpilot

Bridgfords

Extremely unprofessional company.Absolutely no communication skills with each other (or with us as the landlords). This resulted in us losing money, and money being taken incorrectly on several occasions.Whenever an issue was raised with Stephen, we had to send numerous emails over weeks to receive any answers as to what was going on. They always had to be chased up, and would never email on their own to let us know what was happening.When an issue had been raised, some staff would send patronising emails, rather than trying to solve the issue, especially Chloe and Lauren. This was just another area of unprofessionalism that was shown.A company that was sent to take photos to assess damage to the property was appalling. They 'forgot' to take photographs of important areas that had been damaged, such as the flooring that had come up.A tenant reported a leak to the company, which was not reported to us at all (again a lack of communication). This resulted in us having to pay over 1500 pounds for a new floor.We were told that no further money was owed to the company, and all that was left to sort was the amount of deposit money that would be returned to us for damages to the property. When we received this, hundreds of pounds had been deducted from the company, with no explanation as to what this was and why this was deducted.On another occasion, we told the company not to carry out an annual gas check as the tenant was leaving. They ignored this, did not even bother to let us know that they had carried this out until over 2 months later when we continuously questioned what was going on. We never received this money back, and despite emails proving the lack of communication, not even an apology was given.It became extremely obvious that this is simply a money making business, with no regard for the customer. We originally had Bridgfords in full control of the property, however with every necessary repair, they would always quote ridiculous amounts compared to any other company that we dealt with. They tried to take money off us at every opportunity, again with a lack of explanation and no actual service.We have numerous properties, and would definitely not recommend this company, or use them to manage any of our properties in the future. A huge improvement in communication and professionalism needs to be made.

Nicole · 11 September 2022

5/5

Google

Visited the branch last week. I was assited by Daniel Bright and he gave me a list of all the properties to choose from and we decided the property got a virtual viewing done and the process was completed within a few days and I am on the referencing stages awaiting my approval. Excellent service and response. Daniel helped me throughout the process and assisted me promptly. Thank you

Sid · 27 July 2024

Agent replied · 25 October 2024

Thank you for your thoughtful 5* review Sid! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

Tom Richmond has been really helpful and prompt replying to my calls and emails :)

Mol · 25 October 2024

Agent replied · 8 November 2024

Hi Mol, Thank you so much for your wonderful 5* review! We're delighted to hear that Tom Richmond has been helpful and prompt in responding to your calls and emails. Best regards, Lucy, Customer Relations Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Bridgfords's Google reviews

Questions about Bridgfords Manchester Sales

How many reviews does Bridgfords Manchester Sales have?

Bridgfords's Manchester office has 801 reviews across two platforms: 352 on Google, 449 on Trustpilot (across the whole business).

What is Bridgfords Manchester Sales's rating?

Bridgfords Manchester Sales is rated 3.1 out of 5 across all 801 reviews, and 4.4 out of 5 on Google from 352 reviews.

Where is Bridgfords's Manchester office?

Bridgfords Manchester Sales, The Hacienda, 21 Albion Street, Manchester, M1 5DA, M1 5DA.

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