Trusted Agent profile · Manchester
★★★★★
865 reviews across 2 platforms
The Hacienda, 21 Albion Street, Manchester, M1 5DA, M1 5DA
Bridgfords's office in Manchester, at The Hacienda, is rated 3.2 out of 5 across 865 reviews on two platforms, including 412 Google reviews rated 4.5.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
5/5
GoogleGreat experience, would definitely recommend
We are thrilled to hear that you had a great experience with us! Thank you for your brilliant 5* review and for recommending us. Kind regards, Lucy, Customer Feedback and Support Team
1/5
GoogleI am writing to formally express my dissatisfaction with the services provided by your real estate agency. Unfortunately, my experience has been extremely disappointing. Your agency has …
Hello, please contact us via EAComplaints@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleGreat help, Daniel and Paul made the whole process exceptionally easy. They were very quick to respond to messages and considerate of our difficult circumstances.
Luca, thanks for your glowing 5* review of your experience with our Bridgfords Manchester team. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotThe Best Professionals in Property Management & Client Relations
I met the best professionals in Bridgfords since my entry into the UK. They followed every step with us and concluded the deal professionally.Lisa McNamara was exceptional and pragmatic, Lucy Dagless was following up in ensuring we made no mistakes as we progressed through the stages. We assured them of our utmost cooperation and will ensure we keep the asset in good shape and won't let them down for trusting us.Thank you Lisa. You are an asset to Bridgfords. Please accept our kindest regards.
1/5
TrustpilotI moved out over a month ago and still…
I moved out over a month ago and still haven’t had a single update about the return of my deposit. Sadly, this is entirely in line with the level of service I’ve received from Bridgeford throughout more than five years of renting with them.
1/5
TrustpilotNever contact me after numerous call…
Never contact me after numerous call and direct messages. As a landlord I find this appalling. I have tried since may to contact them but to no avail. I am thinking of leaving breaking my contract and go with court action if needed.
5/5
TrustpilotYou're a star Ellie
Just wanted to mention the first Class service received by Ellie in the Tynemouth office. She is more than helpful every time I speak to her. I am a Landlady and despite the extremely expensive charges Bridgefords have for every aspect of Letting, it is Ellie who is polite, extremely efficient, always pleasant and a delight to deal with. Service like this needs to be recognised ...Ellie should run the office as nothing is ever too much trouble. I was visiting recently from London and Ellie was off, sadly. Other staff were on the phone and didn't even acknowledge I was there! so rude considering the money I pay them. I am in the Property business myself, so know how people expect to be treated. Well done Ellie, you are an asset to Tynemouth!
5/5
GoogleThank you to Briony - you made my day and are so supportive! Helping me find my dream home for my first year in Manchester!! :)))
Thanks Ruth for leaving us your glowing 5* review. Brest wishes, Lucy, Customer Relations.
5/5
GoogleWe have found Bridgefords to be an excellent estate agent. We worked with Tom Richmond who was very professional, knowledgeable and an very good estate agent.
Many thanks Jane for taking the time to leave us your glowing 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleReally easy to arrange viewing , Thomas has been a massive help during this move !
Thank you for taking the time to leave us your 5* review Keila! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotLee Johnson from Countrywide…
We met Lee Johnson from Countrywide without any knowledge about house buying or what is needed to make it happen. He enabled us to create our credit profile as we had never had credit before and needed this to get a mortgage. He told us everything about getting the maximum we can afford from our salaries, making sure we had the best mortgage provider/rate and also ensuring that if anything bad was to happen, the house and our earnings would be covered and the house would be paid for! Lee I cannot thank you enough for enabling me and my wife go from renting to homeowners with peace of mind. Especially during a time of mortgage uncertainty (late 2022). Fantastic work! I highly recommend Lee to anyone who is either new to buying/selling or is seeking advice on what to do! THANK YOU! You have made our journey effortless.
5/5
GoogleDaniel provided exceptional assistance during my recent property rental. His professionalism, communication, and dedication to finding the perfect rental made the process seamless and stress-free. I highly recommend Daniel for his outstanding service and expertise in the real estate industry.
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotI had an appointment booked for today…
I had an appointment booked for today at 2.p.m with the view to put my house on the market so I would be in a position to make an offer on a viewing tomorrow. I received a call around 1.30 to inform me that the agent is running 30 minutes late, making the expected visit for 2.30. 3.15 came. I rang the agents to be told she's not attending. To rub salt in the wounds furthermore I was told she couldn't come to me because of traffic and she would make the visit after me late. Viewing cancelled as I had wasted my day off waiting round for nothing.
5/5
GoogleDaniel Bright was fantastic, arranged the viewing the same day I called & sent me the forms within 20 minutes of me confirming I’d like to go ahead. Great efficient service.
Thanks Andrew for your excellent 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotOutstanding Customer Service!!!!!!!!
Samantha Hyde - What a gem!!!!!!!!What an absolute treasure and the epitome of true customer service!!!!! Sam is very efficient and nothing is too hard for her even if it’s outside her job description- she will find someone who can help and I don’t know what I would have done without Sam in the last few months leading to my purchase!!!!!!!! what a credit to the business her name deserves to be in shining lights!!!! Thank you Sam for an amazing service and for ongoing support. You have gone above and beyond the call of duty, Bridgfords is very lucky to have someone of your calibre as an employee!!!!! Wow!!!!
5/5
GoogleThese guys are great Daniel Bright from the team helped me arrange my apartment in very short notice! I’d for sure recommend
Thanks Dayan for your amazing recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleMy experience of dealing with Dan Mooney was exceptional - from start to finish he made the rent acquisition process very smooth and without problems. Thanks a lot Dan!
Thank you for sharing your exceptional experience with Dan Mooney! We are thrilled to hear that he made the rent acquisition process smooth and problem-free for you. We appreciate your kind words and look forward to assisting you in the future.
5/5
GoogleSuch a great experience with Bridgfords. Special thank you to Daniel Bright, it was really nice experience with him. He got all things arranged very quick & smooth. Once again thanks daniel.
It’s really lovely to read another 5* review Fatima Shah. Many thanks, Lucy, Customer Relations.
5/5
GoogleI was let down with a different property the day before I went on Holiday - I called up Bridgfords and spoke to a gent called Daniel Bright. I explained I wasn't in a position to come and view the property which at most agencies is 'necessary'. He allowed me to bipass this step and put in my offer. Within an hour it was accepted and holding deposit was made. I am now ready to move in all within a week. Amazing job Dan. Thanks for all your help!
Thank you Rob Bulcock for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleThomas has been helping me through the process of finalizing my rent. He’s very quick at responding to requests and that gives me an assurance that someone is actually helping out on the other side of things. I recommend!
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotContractors should avoid at all costs!
Contractors should avoid at all costs!! We fitted a cylinder in a property for this agent, and have received no payment, now three month overdue. They tried to pass us onto the landlord when we’ve worked direct with them. We’ve still heard nothing, despite numerous calls, emails, complaints. We will be forced to get a debt recovery involved. Would not recommend working for them!
5/5
GoogleI have found the whole process easy to navigate and Mercedes has very professional. Quick to respond.
Thank you for your glowing review! We pride ourselves on providing a seamless experience for our customers, and Mercedes is a true professional. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleDaniel B was very helpful and couldn’t have made the process any easier. Daniel’s quick and informative responses eased any concerns I had, and he is truly a diamond in the rough when it comes to estate agents in Manchester.
Thank you for choosing us and taking the time to leave such a lovely review! We are thrilled to hear that Daniel provided you with exceptional service and made the process easy and stress-free. We are lucky to have him on our team. Best wishes, Lucy, Customer Feedback and Support Team
5/5
TrustpilotJust sold my house with Bridgfords in…
Just sold my house with Bridgfords in Withington and couldn't fault them. They communicated with me regularly, kept me updated with the sale, chased solicitors up when needed and supported me throughout the process. Huge thanks to the Withington team, especially Richard, Sadaf, David and James. Excellent service from a very helpful team.
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