Every review we hold for the Manchester office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMia and Jorgina helped me with my move in very professionally and efficiently.
Wendy · 10 April 2026
Agent replied · 17 April 2026
Thank you for the kind words! We pride ourselves on providing top-notch service and we are so happy to hear that Mia and Jorgina were able to make your move a smooth and efficient experience. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
TrustpilotGrace at Bridgfords Withington was…
Grace at Bridgfords Withington was great in helping us through the viewing and application process. She fit us in last minute to a viewing of a house in manchester that we ended up signing and was excellent at keeping us updated during the whole process. Couldn’t have asked for better :)
Niamh · 16 August 2024
★★★★★ 5/5
GoogleBig thanks to Dan Bright! Help me get everything sorted nicely and quickly! Amazing experience working with the guys here!
Dong · 27 July 2024
Agent replied · 25 October 2024
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotWe are letting
We are letting - our Main contacts have been Through Megan M . She has proven knowledgeable around the new legislation. Flexible in her dealings with us . Most importantly easy to communicate with and responsive.
David · 13 June 2026
★★★★★ 1/5
Trustpilotignored, patronised and falsely accused
3 months into our tenancy we've experience the following with Bridgfords/Countrywide/Entwistle Green (no, I have no idea why they all take turns to email me or why they have different names if they're basically all the same company):
MW · 26 May 2026
★★★★★ 5/5
GoogleAdeel and Lydia were verry helpfull, helped me to get afordable mortgage in thos times, thank you.
Paweł · 26 August 2024
Agent replied · 25 October 2024
Thank you for your terrific 5* review Pawel. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotThey rented me a house at 26 Jefferson…
They rented me a house at 26 Jefferson Walk ST16 1WF and I listened to construction noises for 1 year and they forced me to sign an additional contract for 1 year even though I told them before. They tried to rent me this house above market prices. When I left, they had no other choice so they rented it to others at a lower price. They are not honest and try to rip people off. Also, do not trust the zero deposit system, they work together and try to get money from you
Emre · 22 April 2025
★★★★★ 5/5
GoogleIzzy was an excellent agent and absolutely awesome to deal with. She's very helpful and was always available for information at anytime. Thanks again Izzy for helping us find our dream home!
Tanya · 26 October 2023
Agent replied · 25 October 2024
Thank you for your kind words and 5* review! - Best wishes, Scott @ Customer Care.
★★★★★ 5/5
GoogleIt was very pleasant that I could talk to Tom since all the process were fast, clear and smooth. They answered nicely, responded very fast (didn't have to wait for more than one day), most of the discussion was done over the phone which I really liked compared to some other agencies that only contact through emails, late. I was looking for one bedroom flat, could do inline viewing first, paid holding fee and now waiting for a real viewing. Overall I can say their customer service is amazing and can recommend to even my frieds!!!
Kim · 26 October 2023
Agent replied · 25 October 2024
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleSave yourself the headache. We’ve been reporting urgent repairs for weeks but nothing is being done. The flat we were told would be mould-free and clean is covered with dirt (yes dirt), mould and dog hair. The flat smells so bad that we don’t even stay in it. The agency and landlord knew about the mould issue and did nothing. The dishwasher, radiator, ventilations and most appliances are simply not working, some are mouldy. Some of the furniture we were told would be included in the flat is missing and some broken/damaged. Completely outrageous. We are paying rent for an apartment we can barely live in. The photos don't even do it justice. I’ve had mould poisoning and severe allergy symptoms because of the dust, dog hair and mould. Still, they just apologise and say they will get back to us, but nothing gets done anyway. I hate leaving bad reviews, but this is a literal nightmare.
Leila · 26 October 2023
Agent replied · 25 October 2024
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMy friend and I recently put an application in to rent one of the properties with this firm. We were greeted on the phone by Dan. He was incredibly helpful in giving us additional information for the flat, even sending over a video tour via WhatsApp! We then went on to rent the property and he has answered any questions we had along the way. From our experience a very efficient letting agency. Will be going back again if we need to let in the future!
Jake · 26 October 2023
Agent replied · 25 October 2024
Thank you for your great 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMyself and my partner have been struggling with finding our first flat together for the last month or so, and then we got in contact with Dan. Dan showed us a flat that ticked every box we were looking for and worked quickly to get us a viewing the same day. At the viewing he was really knowledgeable about the property and really bubbly and friendly, making us feel even happier than we already were about getting the flat. Dans communication has been amazing and we can’t thank him enough for his help 😊
Natalie · 26 October 2023
Agent replied · 25 October 2024
Thank you for your wonderful 5* review and thank you for your kind words. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleI had an incredible experience with this agency! I highly recommend them, as I managed to rent a spacious flat in a prime location at a great price:)
The team is amazing - they're all very friendly, supportive, and professional. In particular, I want to give a shout-out to Dan, who was simply exceptional. He was always there to answer my questions, offer advice, and provide assistance whenever I needed it. He went above and beyond his duties to ensure that I had a smooth and stress-free experience, even after I was transferred to his colleague. Thanks to him, I was able to find my dream apartment in Manchester in no time at all.
Overall, I couldn't be happier with my experience!
Anastasiya · 26 October 2023
Agent replied · 25 October 2024
Many thanks Anastasiya for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI had an amazing experience with Dan Mooney at Bridgfords - Manchester Office today. His professionalism and friendly demeanor were truly impressive. Following my initial call to view an apartment, the first stages of the tenancy process were completed within a matter of hours.
I extend my sincere gratitude to Dan Mooney for his exceptional service thus far. I am optimistic that the remaining stages of the tenancy process will be just as smooth as the initial steps.
Sultan · 30 November 2023
Agent replied · 25 October 2024
Many thanks for taking the time to leave us your amazing 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 2/5
TrustpilotHad to call numerous times over two…
Had to call numerous times over two days before someone answered, waited a week for the viewing to be called two two hours before for confirmation I was attending, then one hour before they call again and cancel because someones car broke down. Absolute pants.
Lee · 21 March 2026
★★★★★ 5/5
GoogleBridgfords has been the best letting agency by far to deal with. I just recently moved to Manchester from Canada and had many questions regarding the letting process to secure my own flat, and Dan/Izzy at Bridgfords have been a huge help in answering all questions and guiding me through the process. Their honesty has been much appreciated, and they have settled all anxiety/worries. We look forward to wrapping things up here and securing our new place for July!
Darren · 26 October 2023
Agent replied · 25 October 2024
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotExcellent Customer Service
I visited a number of estate agents in Halifax Centre last week and Bridgfords were the best by far. On entry I was welcomed by Courtney who went above and beyond to help me with my enquiry. She took my details and added me to the mailing list for updates and has been actively sending properties that may be of interest to me ever since. Her colleague Alix was also really helpful. You can feel that the culture here is all about the people & customer. The estate agent I went to prior (not mentioning any names but very, very close to Bridgfords) had me sitting around for 10 minutes whilst on a call then reluctantly gave me a print out of a property that already had 25 people booked to view the next day (a pointless exercise, just fob me off why don't you) He didn't even take my details and I felt as though he couldn't wait to go for his lunch. Now that's what bad customer service. But Bridgfords do not deserve bad press. May I urge you to please take no notice of the bad reviews below because the team here are warm, welcoming & lovely and good at what they do so keep you heads high, because you deserve a big well done! :)
A · 17 March 2022
★★★★★ 5/5
GoogleMia conducted the apartment viewing. She was very kind and professional ☺️
Катерина · 17 March 2026
Agent replied · 17 April 2026
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleDan Mooney is an amazing rental agent! He made the process easy. Very responsive and friendly. Highly recommend
Awarun · 27 June 2024
Agent replied · 25 October 2024
Hi Awarun, thank you for your kind words about Dan Mooney. We are delighted to hear that he provided you with excellent service. Thank you for recommending us! Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotGlad I wasn’t the seller
Tried to book a viewing of a property that had been on the market for almost a year. Had to call twice before I got a response. They couldn’t offer anything sooner than a week after my call. No wonder the house hadn’t sold.
CustomerDTA · 13 March 2026
★★★★★ 1/5
TrustpilotAfter being shown a property for rent…
After being shown a property for rent I…After being shown a property for rent I informed the agent from Bridgfords in Sale that I’d like to put an offer in. The agency said she’d call later that day to talk me through the checks required ect and how to proceed. No call me no response from texts from the agent. When I called the office I was informed an offer was put in the day after I’d viewed the place and it was now off the market!! How was I not able to put an offer in. Had my time wasted be lied too. Had to take time out of work during a busy period to be ignored. Stay well clear of Bridgfords in sale. I won’t mention the agents name publicly as much as I’d like too
Angry · 27 December 2021
★★★★★ 5/5
GoogleReally grateful to Dan Mooney’s for his help and patience during the letting process. It means a lot in the current crazy lettings market! The process is mainstreamed and online which is great and their willingness to use current tools like WhatsApp and videos helps a lot when you are very busy trying to book and attend so many viewings.
Pedro · 25 September 2024
Agent replied · 25 October 2024
Thank you for your wonderful 5* review Pedro! We're thrilled to hear that Dan's assistance and our streamlined, online process made your letting experience smoother. Your feedback is greatly appreciated. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSpoke with James Gosden who helped me get my first flat!
Archie · 17 March 2026
Agent replied · 17 April 2026
Thank you for choosing us to help you find your first flat, we are thrilled to have been a part of your journey and glad that James was able to assist you! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleJames Gosden provided a fantastic service and would recommend him for his great work
Charlie · 17 February 2026
Agent replied · 17 April 2026
Thank you for your kind words! We are thrilled to hear that James provided you with excellent service. We truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.