Trusted Agent profile

Bridgfords Manchester Sales reviews

3.1

★★★★★

801 reviews across 2 platforms

The Hacienda, 21 Albion Street, Manchester, M1 5DA, Manchester M1 5DA

Bridgfords's Manchester office at The Hacienda is rated 3.1 out of 5 across 801 reviews on two platforms, including 352 Google reviews rated 4.4. The 449 Trustpilot count is for the whole business. Checked 9 October 2026.

Google logo

4.4 / 5

352

Reviews on Google

This office

Trustpilot logo

449

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Manchester office, from every platform, shown as written. First names only.

5/5

Google

Mercedes was absolutely fantastic. I was looking for a rental and wanted to understand a bit more about the process of how it all works. I called up and Mercedes answered the phone and helped me with all my challenging questions. She actually made my life really easy. I asked to see a house as soon as possible as I was in a rush and she planned around it and let me look at it the next day. The person I'm living with did not get to see the house in person the first time so we asked to see it a second time and Mercedes booked in a viewing as soon as possible. Super friendly and timely work. Thank you lots for your help! Will be recommending and using you guys again.

Saxon · 27 March 2026

Agent replied · 17 April 2026

Thank you so much for your kind words! We're happy to hear that Mercedes provided such exceptional service and made the rental process easy for you. Our team is dedicated to making the experience smooth and efficient for our customers. We look forward to assisting you in the future and appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

My partner and I are relocating from Berkshire, and urgently needed to find a property. Mercedes understood our situation, and guided us to find us the perfect property. She has made communication so seamless and efficient, which has put us at ease with the whole process. We're looking forward to moving into our new property, thank you Mercedes.

Amber · 10 April 2026

Agent replied · 17 April 2026

Thank you for choosing us to help you find your dream property! It was our pleasure to assist you in your relocation and we are glad to hear that Mercedes provided such excellent service. Best wishes, Lucy, Customer Feedback and Support Team

1/5

Google

We began with enquiring about a listing, to which I promptly received a call from Daniel. He advised it would be a popular property and recommended we make a video viewing offer, without seeing it. We did, and it was accepted. We then organised a viewing, but when we arrived the flat was locked and Daniel had no key. Just a wasted two-hour round trip into Manchester. A second viewing went ahead and we saw the property. The flat was a good size but in a grimy state. Promises were made that this would be sorted before we moved in (spoiler alert: it wasn’t). We also didn’t notice at the time (our naivety) that the kitchen blinds were down covering a large crack, the toilet seat was up covering a cracked basin, and the made bed was hiding a blood-stained mattress. All only discovered when we moved in. Between viewing and moving day, communication was poor. We were contacted by four different people, often asking the same questions. On moving day, I even received a call from someone at Bridgfords demanding the code to the property, as their system listed us as the most recent tenants. Another “miscommunication,” something you’ll get used to with this branch. The day before moving, only my partner received a payment request (my email was entered incorrectly). We were told to pay through their portal, but I had no login details. On moving day I sat in their office for about an hour trying unsuccessfully to pay, with my bank constantly flagging the payment. Eventually Daniel strolled over, asking “You’re not stressed are you?” before casually suggesting I just pay by card. After an hour of stress, the whole process took two minutes. Once payment was made, clearly all Daniel cared about, I was told to hurry across town for the keys, just before 5pm on a Friday. On arrival, the flat was still filthy: clothes left over, rubbish in drawers, paint all over the floors. I tried to contact Daniel but never heard back. We were then told it was a “Let Only” property, so all issues had to go through the landlord. Luckily, the landlord was receptive and began correcting faults (a separate review in itself). They also told us they weren’t even informed we were moving in until hours beforehand. Yet another “miscommunication.” Unsurprisingly, Bridgfords never reached out. This review still doesn’t touch the surface of how incompetent Bridgfords have been. You never know who to contact, communication is sloppy, and they are relentlessly pushy. Daniel, after the first failed viewing, even emailed us with a smiley face and a gleeful request for a Google review. Well, here it is mate.

Ed · 24 September 2025

Agent replied · 8 October 2025

Thank you for making us aware of your experience, please do contact us via EAComplaints@Connellsgroup.co.ukshould you wish to discuss further. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

James Gosden helped me secure a nice home for a good price at a decent location and also talked to the landlord about my preferences and requirements. He also talked about getting the place cleaned with the landlord, which is very nice of him to do. I went for the viewing and I paid the holding deposit in an hour. James is very supportive and considerate of new tenants in the UK. I’m happy with Bridgfords service !!!

Sudeepti · 7 October 2025

Agent replied · 8 October 2025

Thank you for your wonderful review! We're thrilled that James was able to find you the perfect home and went above and beyond to ensure your needs were met. Our team at Bridgfords is dedicated to providing exceptional service to all of our tenants. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

I have to name all, Paul, Jorgina, Mia & James were absolutely amazing with assisting me in renting my apartment out in Manchester City centre. I wasn’t the easiest I will be honest about that 🙈 BUTTT we got there in the end. Truly grateful for such a great team helping & supporting me. Thank you soo much! …

Pam · 17 March 2026

Agent replied · 17 April 2026

Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Feedback and Support Team.

5/5

Google

I had the absolute pleasure of working with Mr. James Gosden, and I cannot commend him highly enough for his exceptional service. From our first interaction, James demonstrated a level of professionalism, efficiency, and clarity that immediately put me at ease. What truly set James apart was his remarkable ability to secure a high-quality tenant in record time. His process was seamless from start to finish, he communicated every step clearly, responded promptly to any queries, and managed the entire letting process with a calm confidence that made everything feel effortless. James is not only highly skilled at what he does, but he also brings a rare combination of approachability and expertise. His attention to detail, proactive attitude, and commitment to delivering results are nothing short of outstanding. If you're looking for someone who gets the job done swiftly, communicates with clarity and respect, and upholds the highest standards of professionalism, I wholeheartedly recommend Mr. James Gosden. An absolute asset to anyone seeking property services

NA · 1 September 2025

Agent replied · 8 September 2025

Thank you for your kind words! We are thrilled to have Mr. James Gosden on our team, providing exceptional service to our clients. His dedication, professionalism, and efficiency make him a true asset to anyone seeking property services. Kind regards, Lucy, Customer Feedback and Support Team

1/5

Trustpilot

Fraud risk

Refused to return deposit after tenancy ended, eventually complying four months later after we enacted formal action. Ignored all our calls and emails, and during the little communication I could get with them I was treated with more rudeness and dishonesty than I have ever experienced. In particular Deposits Manager Paddy and Leanne consistently treated us with the utmost contempt. Probably some sort of illegal operations behind the scenes. Avoid!

Roger · 17 June 2026

5/5

Google

Recently sold my house with Bridgfords and our agent Shannon was so helpful. She kept us in the loop of what was happening in the sales behind the scene and ensured we were aware of any viewings that were taking place throughout the week. Shannon was always professional and explained the whole process to us in a way that was easy to understand as first time home owners. Thank you, Shannon.

Nikita · 2 September 2025

Agent replied · 8 September 2025

Thank you so much for your kind words! We're thrilled to hear that Shannon provided a seamless and professional experience during your home sale. As a business, we strive to provide top-notch service to our clients, and we're delighted that Shannon exceeded your expectations. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Trustpilot

I recently moved into Brigford property…

I recently moved into Brigford property and I can't express how grateful I am for the fantastic support from Lucy and Murray. From the moment I began the application process, they were incredibly helpful and attentive to my needs. Lucy guided me through all the paperwork with clarity and patience, ensuring I understood everything. On move-in day, Murray went above and beyond to assist me, he helped with any questions I had and made sure everything was in order. To top it all off, I received a delightful box of chocolates as a sweet welcome gift, which added such a nice touch! Their friendly demeanor and professionalism truly made my transition seamless. I highly recommend Brigford to anyone looking for a welcoming place home.

Alpha · 21 February 2026

5/5

Google

James was very helpful, his southern charm helped me especially with my poor understanding of English, great gentlemen and was very informative and perfectly Summerised how I would be effected by the renters rights act, will be using bridgfords again.

Maq · 11 April 2026

Agent replied · 17 April 2026

Thank you for your kind review! We're thrilled that James and our team were able to assist you with your language barrier and provide valuable information about renters rights. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

I had an excellent experience working with Thomas during my rental application process. He was incredibly professional, efficient, and communicative throughout. Even though I couldn’t attend the viewing in person, Thomas went above and beyond by arranging a video call for me, which was such a thoughtful gesture. He kept me informed every step of the way, making the process smooth and stress-free. I truly appreciate his dedication and would highly recommend him to anyone looking for a reliable and supportive agent!

Hasti · 15 January 2025

Agent replied · 22 January 2025

Thank you Hasti for leaving us your superb 5* review and recommendation. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.

5/5

Google

I want to thank Dan and Alexa for their exceptional service throughout my application process. They’ve been incredibly professional, responsive, and efficient in securing an offer for the property I applied for. Their efforts made what could have been a stressful experience smooth and straightforward. I’m genuinely impressed with how quickly they handled everything and kept me informed at every step. I’m now looking forward to potentially renting through them, and I’m confident the rest of the process will be just as seamless. Highly recommend their services, top-notch!

Abdullah · 27 December 2024

Agent replied · 10 January 2025

Hello Abdullah, thank you so much for your wonderful 5* review! We're thrilled to hear that Dan and Alexa provided exceptional service and made your application process smooth and straightforward. Your recommendation means a lot to us, and we look forward to continuing to assist you. Best regards, Lucy, Customer Relations Team

5/5

Google

Mercedes was superb - her and Jorgina did the most for me with my complex reference palaver and dealt with each issue promptly and professionally. Cannot speak more highly of them and appreciate their hard work gratuitously.

Louisa · 17 March 2026

Agent replied · 17 April 2026

Thank you for your amazing review! We are so glad that Mercedes and Jorgina were able to provide you with prompt and professional service for your complex reference needs. We truly appreciate your kind words and are happy to assist you anytime! Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

I had a great experience with Bridgfords Sales and Letting Agents in Manchester, especially with Daniel Bright. He worked hard to help me secure my apartment. Daniel was professional, knowledgeable, and communicated clearly. He understood my needs and guided me smoothly through the process. I was impressed that he helped us complete everything in a few days! I highly recommend Daniel and the Bridgfords Manchester team. If you’re looking for a property in Manchester, trust Daniel Bright! Thank you for your excellent service

Michael · 6 December 2024

Agent replied · 10 December 2024

Thank you for your fantastic 5* review Michael! We're thrilled to hear about your great experience with Daniel and the Bridgfords Manchester team. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team

5/5

Google

I had an outstanding experience with Bridgfords Sales and Letting Agents in Manchester, particularly with ''Daniel Bright'', who went above and beyond to help us secure an amazing property. From the very beginning, Daniel demonstrated exceptional professionalism, knowledge, and efficiency. He understood our requirements perfectly and guided us through the entire process seamlessly. What truly impressed me was how quickly everything was handled, Daniel managed to help us find the perfect property and complete the entire process within just two days! His responsiveness, clear communication, and dedication to ensuring everything went smoothly made what could have been a stressful experience incredibly easy and pleasant. I cannot recommend Daniel and the Bridgfords Manchester team enough. If you're looking for a property in Manchester, Daniel Bright is the person to trust! Thank you, Daniel, for your exceptional service.

Sonal · 3 December 2024

Agent replied · 10 December 2024

Hello Sonal, Thank you so much for your glowing 5* review! We're thrilled to hear about your outstanding experience with Daniel and the Bridgfords Manchester team. Your kind words and recommendation mean a lot to us. Best regards, Lucy, Customer Relations Team

5/5

Google

I recently contacted the Manchester branch to enquire about a property. Mia took my call and even though she was going on a half day and was leaving work early she didn’t hesitate to allow me to view the property later that morning with her. She very professionally gave me a tour of the property and answered any questions. She had her business card at the ready for me to contact her if I needed anything else. A very friendly and helpful member of staff at Manchester Bridgfords branch.

Belinda · 10 April 2026

Agent replied · 17 April 2026

"Thank you for your amazing review! We are delighted to hear that Mia provided you with excellent service and made sure to meet your needs, even on her half day. We take pride in having friendly and professional staff here at Manchester Bridgfords branch. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Mercedes has been such a good help over the last few weeks! I cannot thank her enough, conversing with both me and my partner clearly and explaining everything so well for us! 10/10 service :)

Stephanie · 17 March 2026

Agent replied · 17 April 2026

Thank you for taking the time to share your positive experience with Mercedes! We are thrilled to hear that she provided exceptional service to both you and your partner. Our team strives to make our customers' experience as clear and informative as possible. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

My experience with James Gosden in lettings has been exceptional. From the initial enquiry, James was proactive, transparent, and incredibly organised. He explained every step clearly, handled all paperwork efficiently, and ensured I felt …

Josh · 17 March 2026

Agent replied · 17 April 2026

Thank you for your kind words, we always strive to provide exceptional service. We are delighted to hear that James was able to go above and beyond to make your experience with our lettings seamless and stress-free. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Trustpilot

Service above and beyond

What can I say about Bridgfords in Bamber Bridge, what an absolutely fabulous team of professionals to deal with especially Jane Catterall! This amazing lady has gone above and beyond for us firstly regarding the sale of my mum's house after she passed away, and now ourselves. Without Jane with her knowledge and wealth of experience our house move would have collapsed, she did everything in her power to get the job done, she went above and beyond, and is also a very understanding and caring individual remaining professional throughout. Couldn't have done this without you! Wouldn't hesitate to use them again.

Nicky · 8 November 2025

5/5

Google

Daniel insisted we leave a review and we're glad to because altogether we had a good experience. From arranging our viewing to making the application, was all very fast, and once the landlord accepted, the referencing was promptly organised and completed. We moved in on the date we were told at the start of referencing and Daniel was responsive and quick in finding answers to our questions once we moved in. We sometimes struggled to get through to the lettings team when calling in, which was frustrating. But responses via email and WhatsApp were good. Thank you Daniel and team for all your help! John and Tash.

T · 18 October 2024

Agent replied · 25 October 2024

Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

I had an excellent experience working with Dan Mooney as my letting agent. He was professional, responsive, and extremely helpful throughout the entire process. Dan made everything smooth and straightforward, from answering all my questions to guiding me through the contract and payment process. His communication was always prompt, and he went above and beyond to ensure all my concerns were addressed. I highly recommend Dan to anyone looking for a reliable and efficient letting agent. Thank you, Dan, for your outstanding service!

Abdullah · 25 September 2024

Agent replied · 25 October 2024

Thank you Abdullah for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.

5/5

Google

James has been fantastic throughout the whole process of securing our new home. He was always quick to respond, clear in explaining each step, and made everything very straightforward and stress-free. His support made the whole experience smooth and easy. I’d highly recommend him to anyone looking to rent!

Sofia · 3 October 2025

Agent replied · 8 October 2025

Thank you for your kind words, we're thrilled to hear that James provided you with exceptional service during the process of securing your new home. Our team strives to make the experience as stress-free and straightforward as possible for our clients. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Daniel was extremely helpful throughout the whole process. He was quick, friendly and very polite from start to finish. Overall extremely satisfied with the customer service received from Daniel :)

Monique · 17 March 2026

Agent replied · 17 April 2026

Thank you for your kind words! We are so happy to hear that Daniel was able to provide you with quick and friendly service. We strive to always deliver top-notch customer service and we are thrilled that you are satisfied with your experience. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I had never used a letting agent before with regard to my UK properties and subsequently did not know what to expect. I approached Bridgfords with a written enquiry and within 24 hours a member of their letting staff (Thomas Holland) contacted me with several available dates to view the property. Thomas very patiently explained the current rental market in Manchester and the various levels of service Bridgfords could offer. There was no hard sell whatsoever and all that Thomas told me (based on his years of experience) I found both useful and informative. Once agreed to lease, photos of my property were taken along with a video and it put on the market via Bridgfords various portals. Within just 24 hours 3 independent tenants were interested in leasing my property. I was then handed over to Daniel Bright in 'Lettings' who helped select who we thought would be the most ideal tenant. Being a landlord it can be worrying to lease a property fearing what state it may be left in and will the tenant pay the rent etc but all these risks were mitigated by Bridgfords doing their due diligence/background checks. Unfortunately at this stage I suffered a sudden and severe health condition (heart attack) but in my forced absence both Thomas and Daniel pushed on (with very little help from me) to ensure my property was ready and that the tenants remained informed. Thomas and Daniel were absolutely superb throughout. Having to recoup from my illness with time in hospital both Thomas and Daniel together worked hard to remove a huge amount of workload and subsequent stress from me personally making the entire leasing process very simple and effortless. I'm sure there are various other agencies that provide leasing services at competitive rates but I can't imagine they would come close to providing the level of care and service given me by Thomas and Daniel of Bridgfords (Manchester). I can't recommend Bridgfords (Thomas and Daniel) enough, great couple of guys who supplied and truly excellent service. AAA+++

Pete · 26 August 2024

Agent replied · 25 October 2024

Thank you Pete for leaving us your superb 5* review and recommendation. Thank you for your kind words regarding your experience with Daniel and our Manchester team Best wishes, Lucy, Customer Relations.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Bridgfords's Google reviews

Questions about Bridgfords Manchester Sales

How many reviews does Bridgfords Manchester Sales have?

Bridgfords's Manchester office has 801 reviews across two platforms: 352 on Google, 449 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.

What is Bridgfords Manchester Sales's rating?

Bridgfords Manchester Sales is rated 3.1 out of 5 across all 801 reviews, and 4.4 out of 5 on Google from 352 reviews, checked 9 October 2026.

Where is Bridgfords's Manchester office?

Bridgfords Manchester Sales, The Hacienda, 21 Albion Street, Manchester, M1 5DA, Manchester M1 5DA.

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Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.