Wards Maidstone reviews

★★★★★ 5/5

Google

Abigail has been extremely helpful throughout the process of lettings. She has answered every query that I had and helped me with further information required. Very responsive and helpful, I would definitely recommend to others.

Rebecca · 27 February 2024

★★★★★ 1/5

Google

Very unprofessional costumer service, so rude. I’ve been dealing with so many estate agencies lately as I’m looking for a new place to move in to. And not one person has been as rude to me as a words staff on the phone. Shocking behaviour! Very aggressive! Wow.

A.Lepeniks · 12 July 2025

★★★★★ 5/5

Google

Had a great experience with Abigail and the team at Wards Estate Agents. They rented my property extremely quickly and professionally whilst providing me with all the information and guidance needed during the process. Would recommend and use again.

Tom · 25 October 2023

★★★★★ 5/5

Google

Having brought a flat in Maidstone and was dealing with Joanne Haigh, She helped me out with what ever I needed and was always there if I needed a question answered and even helped me out with the with selling my house through a different branch, Was very happy to deal with Joanne Haigh.

Jasper · 25 October 2023

★★★★★ 5/5

Google

I would have no Hesitation on recommending Wards of Maidstone when it comes to help in selling property. I had dealings with a really lovely guy called Steven Sharpe, very friendly and helpful and more to the point not pushy at all, he listened to all my needs

Andrea · 27 February 2024

★★★★★ 5/5

Google

My husband and I would like to thank all the staff that work in Wards of Maidstone Kent. One thing I noticed from the start is that the office staff are a real team. No matter who you spoke to either on the phone, e mail or in the office everyone seemed to know the status of our sale and purchase. Being able just to call the office at anytime and ask what I would think was a silly question the staff was able to explain or answer . We also used the company’s that were recommended to us by Wards, Martin Tolhurst solicitors & Mortgage Matters and both company’s were brilliant too. So we would like to say a big thank you to Wards of Maidstone staff for our big move from Maidstone Kent 🇬🇧to Pembrokeshire🏴󠁧󠁢󠁷󠁬󠁳󠁿 Mr & Mrs Weeks

Jacqueline · 27 February 2024

★★★★★ 5/5

Trustpilot

Very quick sale

Very quick sale, smooth fair process. Everyone I dealt with was professional and helpful. Antony, Maxine, Charlie and Anna.

Amanda · 15 March 2026

★★★★★ 5/5

Trustpilot

Joanne from the property management…

Joanne from the property management team has been amazing and so efficient 🙂

Catherine · 1 May 2026

★★★★★ 5/5

Trustpilot

Wards are the best estate agents I have…

Wards are the best estate agents I have ever used.

Angela · 23 May 2026

★★★★★ 5/5

Google

Our moving process through Wards Letting at Maidstone was easy and a smooth process. I would specifically thank Abigail for her outstanding services. I would definitely recommend working with Wards !!!!

Aruni · 27 February 2024

★★★★★ 5/5

Google

Excellent service and extremely helpful team, especially Holly at Wards in Maidstone. Holly has answered all our queries and was a pleasure to meet when we viewed a property

Nichola · 25 October 2020

★★★★★ 1/5

Google

If I could do a 0 star review, I would, but unfortunately google doesn't allow that. We are first time buyers, and our experience was almost ruined from the offset due to the incompetence of Wards. From our initial contact, right up to when we had no other alternative but to withdraw our offer on a property recently, it has felt like one thing after another. Our initial contact with Wards was very poorly written emails, with a mass of grammatical errors from one of their team, and as someone who is obviously dealing with the public, I don't see how that is a good representation of themselves from the out. Upon finding a property from them and requesting a viewing, we were given the address as 179a, and were told that we would have to bring our phone torches, as the property had no working lights. Which at the time of viewing is a bit odd, and maybe we should have seen the warning signs there and then. When we arrived for the viewing, property 179a was not the one that we had seen in the photo, it was an adjoining property, and all of its lights were quite obviously on. We had no details to contact anyone, besides office details, and found out after waiting outside for about 15 minutes, during winter, that the estate agent had been in the adjoining property for the whole time. It wasn't until he popped his head out that we noticed! We were then led into a false pretence after viewing the property by being asked if we were to offer on it, what would our offer be? Thinking this was just a general question, we gave our price.... next thing we see is official offer paper work coming through on email to say we've put in an offer?! It was following this that the real issues started, Wards had advised us the lease was only 60 something years, and that the vendor would extend it, however, we never got any confirmation of this. We were also told on 3 separate occasions by 2 of their team that we would receive written confirmation of acceptance of our offer, which we never received. Even when I challenged this, I was told that that isn't something they offer and we have been told this incorrectly. But as first time buyers, we were obviously quite naive and let that go. We then tried to arrange a second viewing for our parents to come with us and check we weren't making a mistake. This took a lot of effort to arrange, and despite confirming a time and then having 2 sets of confirmations sent confirming that time, the estate agent was responding to me as if this never existed and was yet to be arranged. At this viewing, my partners father noticed that the property had damp in one of the bedrooms. When we mentioned this to the estate agent, he seemed oblivious to this fact, despite it being quite noticeable. He also had no answers regarding questions and said he would need to go back to the vendor. From the point of viewing, the property was down as 179a, which as above, we know is incorrect, it should be 179, and at first we thought this might just be a typo, however, this incorrect address listing of 179a continued on to official paperwork, in emails etc. Even after both us and our mortgage adviser told them it was incorrect, it still never changed. We organised a home buyers report on the property to see the extent of damp damage, which led to us then obtaining a free damp quote. When we had our quote we went back to Wards to start negotiations with the vendor, and yet got no response from Wards, not even an acknowledgement. Thankfully we found an even better property, pretty much in the same location, for the same price, with an even better estate agents, and were able to pull out of our potential dead end purchase with Wards. Of which, they haven't even acknowledged that..... so we're hopeful they might have some basic admin skills to not start chasing us in a few months, but we can never tell by this point. Oh and following us pulling out of our offer, I suddenly started receiving marketing emails and phone calls asking us to view other properties, even some that had been requested about a week prior.

Kelly · 26 October 2019

★★★★★ 5/5

Google

Extremely pleased with the service Wards provided. We originally Tried to sale our property with one of the online agencies but after 6 months with only 2 viewings we decided to go with Wards. They provided us with a professional, friendly service, all staff at MAIDSTONE were helpful and polite. Within 2 weeks we had 13 viewings and sold to the thirteenth couple. In all from sold to completing it has taken 3 months and everything went smoothly. We certainly would use them again

M · 26 October 2019

★★★★★ 5/5

Trustpilot

Exceptional service experienced by the…

Exceptional service experienced by the whole team, but most recently Mim, who has dealt with my requests and queries promptly and professionally. She has made me feel like a priority by being attentive and understanding.

Ike · 20 October 2025

★★★★★ 5/5

Google

We sold our flat though wards. Everyone has been very helpful. We had Dan give us plenty of advice on what to expect and was very knowledgeable. He helped give us the confidence to sell and often helped reassure us on what to expect though the process helping it become less stressful.

Charlie · 25 October 2023

★★★★★ 5/5

Google

Support perfect - Mark, Senior Branch Partner, listened to my needs & all staff kept me fully informed in a professional, friendly & timely way re the selling of my property. Thank you.

John · 17 October 2024

★★★★★ 5/5

Google

Excellent! Thank you Jo for all the patience and help when we needed you most, you were brilliant! Steven you simply deserve a medal for customer service!! Kind, helpful, patient and with extremely positive attitude, you have always made us smile! Thank you!

Aga · 27 April 2024

★★★★★ 5/5

Trustpilot

I have recently purchased a Bungalow in…

I have recently purchased a Bungalow in Northumberland Heath from Ward of Barnehurst.

William · 22 April 2026

★★★★★ 5/5

Trustpilot

Buying your first property with wards

Wards have helped us every step of the way when buying our first property, they’ve been so kind and supportive and always a call away for any help or advice.

Jessica · 22 November 2025

★★★★★ 5/5

Trustpilot

We had such a wonderful experience with Mia.

We had such a wonderful experience with Mia at Wards while buying our new home in Ramsgate.

Dee · 13 March 2026

★★★★★ 5/5

Google

Abigail cantrell has been dealing with me to get in a new home she has been amazing and answered every question i had also fast at replying thank you for making everything run so smoothly

Lee · 25 August 2024

★★★★★ 5/5

Trustpilot

I am impressed with the way she deals with all the questions professionally.

I am impressed with the way all property matters are dealt with by Maria Byrne. She is extremely competent and knowledgeable about rental market and her advice is always sound.

Abdulmohamed · 19 November 2025

★★★★★ 5/5

Google

Abigail has gone above and beyond to help us find the ideal property. Very professional and friendly. All questions/concerns answered promptly. Highly recommend and would instantly turn to Abi if we were to be looking for another property in the future.

Robyn · 27 April 2024

★★★★★ 2/5

Google

Avoid this branch like the plague. Total lack of communication or class. This branch are a total law unto themselves. Never pass on information or keep clients in the loop. Have completely lost faith in this branch to deal with anything. Have very likely lost a sale with their handling and poor customer service. Shouting at customers and aggressively telling them what to do is totally unacceptable . Have been difficult and very stressful to deal with throughout. I have reconsider Ed my above comments, although all still are true it turns out our solicitor was the main contributor to our purchase collapsin, more has come to light as we have also had difficulties with our sale.

Jonathan · 29 November 2023