Trusted Agent profile · Maidstone
★★★★★
469 reviews across 2 platforms
79 King Street, Maidstone, ME14 1BG, ME14 1BG
Wards's office in Maidstone, at 79 King Street, is rated 4.7 out of 5 across 469 reviews on two platforms, including 294 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards, one of six awards Wards won in 2026.
The Trusted Agent 2026 results for Wards, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Maidstone office, from every platform, shown as written. First names only.
5/5
GoogleVery happy and thanks to wards , just moved to our new property ,had a wonderfull experience and the service is perfect especially thankfull to Abigail .
Morning Arya, We're pleased to hear that you had a wonderful experience moving into your new property. Abigail will be delighted to know she made such a positive impact. Thank you for your review! Best wishes, Wards of Kent
5/5
TrustpilotExcellent Service as a Buyer!
First class service from Wards as a buyer!
5/5
TrustpilotEllie Leen
I called Wards yesterday to enquire about a property and ended up speaking with Ellie Leen. What followed was not the usual transactional, slightly rushed conversation you might expect from an estate agent, but instead a calm, well-informed, and oddly reassuring discussion about everything from property details to mortgage options.
5/5
GoogleFrom start to finish they made the process easy to getting me in my new home. Extra credit to Abi aswell she was amazing, she couldn’t have been more of a help. Thank you
Good Afternoon Owen, Thank you for taking the time to leave a review. We're delighted that we were able to provide you with an excellent service. Best wishes, Wards Letting & Estate Agents Maidstone
5/5
GoogleHighly impressed by the service provided when looking for a property to buy. Stephen ensured that we had frequent contact and was very helpful in offering advice. I would happily use Wards Maidstone again in the future
Hello James, Thanks for leaving us such a lovely review, we really appreciate it! We're delighted that we were able to provide you with an excellent service. All the best, Wards of Kent
5/5
GoogleWe had the pleasure of working with Abi on our recent move. She has made the moving process very easy as she was always on hand to answer queries quickly and has taken any stress away from us. We would definitely use Wards again.
Hi Rebecca, Thank you for leaving a review! It's great to hear how much of a pleasure it's been to work with our agent, Abi, and how easy she's been able to make the moving process for you. Best wishes, Wards.
5/5
TrustpilotWard staff are brilliant from start to…
Ward staff are brilliant from start to finish, we meet Simran at first she was very experienced on property market and explained everything with us.
3/5
TrustpilotJust taken on Wards Maidstone so a 3…
Just taken on Wards Maidstone so a 3 star for now. Full management lease for my property in Kent. Erica sounds lovely! Lets see what happens?
5/5
TrustpilotProactive and helpful
Kirsty helped me out with an issue regarding my parking permit for my rented flat, and was extremely helpful. She kept me fully updated and resolved the issue in a timely fashion.
5/5
GoogleWe have recently used Wards to let our property in Ashford. Abi and Vanessa were both great to deal with, kept us updated with everything and was a smooth process.
5/5
GoogleI have both bought and sold my Maidstone house through Wards. While those experiences were some years apart I was pleased to see that they hadn't lost any of their friendly, efficient, professionalism. Their advice can be relied on and they are always willing to go the extra mile to sort out queries and problems. Good people to have on my side.PositiveResponsiveness, Quality, Professionalism, Value
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
GoogleRecently let my apartment in Ashford through Wards. Have had a good experience so far. Everyone we have dealt with from the letting agents to marketing to move in agents have been professional and friendly. Timely in all communications and have been easy to contact.
Hello Rabiya Hussain, Thank you for leaving us your feedback! Best wishes, Wards of Kent
5/5
TrustpilotExcellent service
Looked a 5 homes with David shaw.
5/5
TrustpilotTina Styance @ Wards
Tina Styance @ Wards Maidstone helped me not only on a professional matter, but a personal matter too. Always on hand to chase and take my call, credit to the branch. Definitely saved a few weeks off the transaction, cheers Tina!
5/5
GoogleThanks to the team at Wards for their excellent support in selling our property. We couldn't have asked for more and a speccial thanks to Dan Schopman.
5/5
GoogleHolly and Joanne at Wards Maidstone have been excellent during our recent house sale, communication has been above and beyond and all matters dealt with in a quick, friendly and professional manner, would highly recommend and happy to use again in the future!
Hi Danny, Thank you for leaving a review! It's great to hear how excellent our agents, Holly and Joanne, have been during your recent house sale. Particularly how friendly and professional they've been throughout, and we're delighted that you'd recommend us. Best wishes, Wards.
5/5
GoogleI couldn’t thank Wards enough, from the very start to the end they have been brilliant helping us find our perfect home. Steve & Dan have been a pleasure to deal with and making everything easy for us along the journey. I would definitely recommend Wards to anyone looking to buy a perfect home.
Hello Reece, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
TrustpilotKirsty - great customer service.
Kirsty, thanks for your great customer service and assistance today. Thank you for sorting the issues out so very quickly and professionally. This is very much appreciated. Martin Terrell
5/5
GoogleWe just moved to our new property and all the process went well and perfect service, really thankfull to Abigail .
Hello Donex, Thank you for your lovely review! We're thrilled to hear that the process went smoothly and that Abigail provided you with perfect service. We’re always here to help you move forward and ensure a positive experience. Best wishes, Wards of Kent
5/5
GoogleGreat service from Wards. Abigail was super helpful and always available to call and answer questions. Would recommend!
5/5
GoogleWe are dealing with the Maidstone branch and Steve, Lola and the gang are amazing with dealing with our enquiries and very happy. Thanks guys!!
Hello Helen, Thank you for your lovely review! We're thrilled to hear that the team at our Maidstone branch have been so helpful in handling your enquiries. We're here for you every step of the way and always happy to help. Best wishes, Wards
5/5
GoogleLet my apartment very quickly with Wards great fast correspondence with Abi Cantrell & Erica Kacikova would highly recommend Wards have used them before also & always a great experience.
Good Afternoon, Thank you for your kind review - we will pass this on to the team! We're glad to hear that you had such a positive experience. Thanks again, Wards Letting & Estate Agents Maidstone
5/5
GoogleVery satisfied with Abigail's service, she helped us find a good house and always made herself available to show us new residences. From beginning to end, excellent service. Thank you.
Hello Diego, Thank you for your kind review - we will pass this on to the team! Great news that we could help you find your ideal property. We hope you're very happy in your new home. Thanks again, Wards of Kent
5/5
GoogleI’m in the process of buying my first home and I’ll like to recognise Monika for such a high level of professionalism, always available to explain in detail step by step of the process and listen to my needs and guiding me throughout the journey. Looking forward to finding my perfect home!
I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Wards, Maidstone won Trusted Agent; Wards, Chatham won Gold; Wards, Stoke on Trent won Trusted Agent; Wards, Chesterfield won Trusted Agent; Wards, Canterbury won Trusted Agent; Wards, Meopham won Trusted Agent.
