Trusted Agent profile · Maidstone
★★★★★
469 reviews across 2 platforms
79 King Street, Maidstone, ME14 1BG, ME14 1BG
Wards's office in Maidstone, at 79 King Street, is rated 4.7 out of 5 across 469 reviews on two platforms, including 294 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards, one of six awards Wards won in 2026.
The Trusted Agent 2026 results for Wards, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Maidstone office, from every platform, shown as written. First names only.
5/5
GoogleAbigail made this a smooth process during a time that is quite stressful, can’t thank her enough for her assistance and guidance during our move with Wards. It was made even better by the generous gift box when picking up our keys. Thank you for all your help!
5/5
GoogleHolly Smith and the team at Wards were extremely helpful and efficient in handling the sale of my property. I would say Holly went above and beyond in assisting, given some logistical difficulties on my part, by making herself available to respond to calls/messages that fell well outside of her typical working hours. Thanks Holly!
4/5
GoogleOur move to new property with wards was an easy process.Abigail was our assigned agent ,who is very professional &approachable
Hi Tani, Thank you for leaving a review! It's great to hear how positive your experience with our agent, Abigail, has been and how professional and approachable she's been throughout. Best wishes, Wards.
5/5
TrustpilotThank you
Everyone has been really helpful through the process of trying to sell our house. In particular, Evie found us our buyer and then recommended a house for us to view which we have now gone on to purchase-all being well! We are really pleased and excited. Thank you.
5/5
GoogleFantastic team. Communication all the way. We've only just sold our property and are looking to buy but the team at Wards are very committed and professional. Excellent support and advice, particularly from Daniel Shopman (Office Manager). Initially we had our property valued by a local estate agent but after speaking to Wards, it seemed that they undervalued our property. Thankfully we went with Wards. Would highly recommend anyone in the Maidstone ME16 area who are considering to sell to go with Wards.PositiveResponsiveness, Quality, Professionalism, Value
Hello Elliott, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
GoogleBest letting agency in Maidstone! Thanks to Abigail Cantrell! Wish you all the best and many happy costumers like us! 😊 …
Hi Svetoslav, Thank you for leaving a review! It's great to hear how positive your experience with our agent, Abigail, has been. Best wishes, Wards.
5/5
GoogleI cannot recommend Wards in Maidstone highly enough. From the moment Holly came to meet me she was so professional and set out to sell my property, and she did in 3 weeks, amazing! Also Jo has been brilliant keeping in touch and making sure any issues were resolved. Fantastic teamwork. Thank you so much for all your help and making it a smooth transition. So grateful. Best wishes Natalie
Hi Natalie, Thank you for leaving a review! It's great to hear how positive your experience with our team in Maidstone has been and how quickly and smoothly Holly and Jo have been able to help you sell your property. Best wishes, Wards.
5/5
TrustpilotI have been helped greatly by Joe…
I have been helped greatly by Joe Murtagh at Wards whilst renting out my property. He has always responded promptly both via email and over the phone and has been extremely understanding and helpful each time, even when I ask a lot of him! Thank you very much for all your help over the past year!
5/5
GoogleHighly recommend Wards, Liam was extremely helpful and informative.
Dear Zoe, Many Thanks for leaving us a review. Best wishes, Wards of Kent
5/5
GoogleThe team were a big help and i must say a bigger thank you to Holly Smith who kept me up to speed with my purchase from start to finish . Well done keep up the hard work in these tough times. Mr BicknellPositiveProfessionalism
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
GoogleWe cannot begin to thank both Caleb and Leon enough for their help to find our new home. They did everything they could to keep us well informed throughout the entire process and for that, we are truly grateful. We couldn’t recommend Wards in Maidstone enough.
Hi Caris, Thank you for your kind review - we will pass this on to the team! We're thrilled to hear that Caleb and Leon were able to assist you so well in finding your new home. Your kind words and recommendation mean a lot to us. All the best, Wards
1/5
TrustpilotI would not recommend
I would not recommend. They carried out tenant check out and missed a lot of damages by the tenant which cost me more after tenant has left. I receive communication from different staff which is confusing. I sent a complaint, till date, it has not been resolved.
5/5
GoogleEven though there were difficulties with the top and bottom of the chain Caleb kept us informed all the way through the process going above and beyond. He was always courteous and professional and showed enthusiasm towards the task at hand, making us feel we were his only clients even though I’m sure we weren’t . Thank you Caleb for all your help
5/5
GoogleWe received excellent service from Abigail at Wards! As South Africans who moved to the UK, Abigail made the process in securing our new rental run smoothly and guided us through every step. Our family thanks you and are so happy with our new place!
5/5
GoogleThank you to the team at Maidstone and Horsham for dealing so efficiently with the end of the tenancy agreement on an apartment I own and finding suitable new tenants in such a short timeline. The team assisted me in the professional cleaning of the apartment so it was fresh for the new tenants to move into. A very professional and helpful team to deal with.
Hello John, Thank you so much for leaving us a review! We're delighted to hear that you are so happy with the service that our team were able to provide for you. Best of luck on your ongoing property journey! Wards of Maidstone
3/5
TrustpilotWe recently moved out from a property…
We recently moved out from a property managed by this agency and overall the process was completed, but there were some concerns regarding deposit deductions.
5/5
GoogleWe received fantastic service from Wards, Maidstone. 5-star rated and well deserved. …
Good afternoon, Thank you so much for your lovely feedback. We’re delighted to hear that you received such good service from our Maidstone … More
5/5
GoogleErica and Abigail, at Wards Letting Agency in Maidstone, provided outstanding service letting my property. They were extremely friendly and helpful and gave me the right advice about marketing my property. They managed to secure new tenants within a week! Thank you so much for all your help and support! I would definitely recommend this letting agency to anyone!
Hi Carol, Thank you for leaving a review! It's great to hear how outstanding you've found the service from our agents to be while letting your property and securing new tenants so quickly. Best wishes, Wards.
5/5
GoogleMark and his team in Maidstone were excellent when we sold our property. They gave us constant updates and whoever you spoke to in the office were extremely helpful and very professional. I would have no hesitation in recommending Wards to friends and family.
Hello, Thank you for leaving us your feedback! Best wishes, Wards of Kent
5/5
TrustpilotMaria
Maria, as Senior Sales Progressor at Wards Estate Agents, guided me with unwavering dedication. She was always prompt and proactive, keeping me informed at every twist, liaising seamlessly with both the buyers and our solicitor. Her warm, friendly reassurance transformed a stressful sale into a smooth, confidence-inspiring journey. Maria’s professionalism and genuine care made all the difference.
5/5
TrustpilotPhenomenal service
Lauren and Monika, in particular, have been outstanding from start to finish. The team at Wards are incredibly efficient and responsive, keeping communication clear and consistent throughout.
5/5
GoogleExcellent service!Everyone in Maidstone branch is always happy to help and assist their customers to find their dream, future property. Sarah and Holly are so nice,professional and helpful all the time.Mark and team really stood out as one of the best Wards branches!
Hello, Thank you for leaving us your feedback! Best wishes, Wards of Kent
5/5
GoogleWards in Maidstone have been absolutely fantastic. Especially lettings and VANESSA TINDAL and the team. I has a very difficult time and the team were efficient, supportive, professional, caring. Vanessa worked above and beyond her hours to help me. The whole team and offices worked to help me and were absolutely outstanding. I'll never be able to thank them enough. Highly recommended!!!!!!!!
Hi Aisha, Thank you for leaving a review! It's great to hear how fantastic your experience with our agents has been and how, Vanessa, in particular has supported you through a difficult time by going above and beyond to help you. Best wishes, Wards.
5/5
GoogleWards have been great..they are all easy to talk to ..liam especially is chatty and polite ..a lovely young man who always explains everything ..always a pleasure to deal with ..all a great team lead by Mark..a great branch manager !!
Afternoon Andrew, Thank you for your kind review! We're delighted to hear that you found our team, especially Liam, to be chatty and polite. It's wonderful to know that Mark and the team have made your experience a pleasure. Best regards, Wards of Kent
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Wards's Maidstone office has 469 reviews across two platforms: 294 on Google, 175 on Trustpilot (across the whole business).
Wards Maidstone is rated 4.7 out of 5 across all 469 reviews, and 4.6 out of 5 on Google from 294 reviews.
Yes. In The Trusted Agent 2026 awards: Wards, Maidstone won Trusted Agent; Wards, Chatham won Gold; Wards, Stoke on Trent won Trusted Agent; Wards, Chesterfield won Trusted Agent; Wards, Canterbury won Trusted Agent; Wards, Meopham won Trusted Agent.
Wards Maidstone, 79 King Street, Maidstone, ME14 1BG, ME14 1BG.
