Trusted Agent profile · Maidstone
★★★★★
469 reviews across 2 platforms
79 King Street, Maidstone, ME14 1BG, ME14 1BG
Wards's office in Maidstone, at 79 King Street, is rated 4.7 out of 5 across 469 reviews on two platforms, including 294 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards, one of six awards Wards won in 2026.
The Trusted Agent 2026 results for Wards, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Maidstone office, from every platform, shown as written. First names only.
5/5
GoogleI had the pleasure of dealing with Daniel to sell my property. Daniel was absolutely fantastic! So professional and handled my sale with sensitivity knowing I was selling due to a divorce. Can't thank him enough!
Hi Charlotte, Thank you for leaving a review! It's great to hear how fantastic Daniel has been throughout your selling process and how he handled it with sensitivity and professionalism. Best wishes, Wards.
5/5
GoogleCaleb was the first person I spoke to when contacting Wards as a potential buyer and he went above and beyond to find a property for me. He was always kind, prompt and responded in a friendly yet professional manner. I would highly recommend him personally.
Hello Jessica, Thank you for your kind review - we will pass this on to the team! Many thanks, Wards of Kent
5/5
GoogleWe couldn't fault Wards at all. We had a very tricky house move and Dan, Mark and Holly were amazing. They were on hand for our calls and emails and chased when we needed it. A very good service and the best estate agents in Kent.
Hello Michael & Karen, Thank you for your kind review - we will pass this on to the team! Many thanks, Wards of Kent
1/5
GoogleDon’t bother. The communication is terrible. They put an ‘open house’ and book people in before even asking whether that would be okay. Don’t let you know when there are viewings. People cancel and they don’t update you so you just end up wasting your time cleaning the house for nothing. I’ve had to complain 3 times and still nothing has changed.
Dear Yasmine Thank you for taking the time to leave us a review and we are sorry that you feel this way. We appreciate how frustrating it can be when you prepare your home for a viewing and, for one reason or another, the viewer does not attend. We would always try our hardest to minimise any impact on you however, regrettably, it is not always possible for us to give our customers notice, especially when we are not aware ourselves. Effective communication is extremely important and something that we pride ourselves on. Accordingly, we would encourage you to contact our Customer Support department on 01702 540802 or at customer.support@arunestates.co.uk to discuss any concerns that you have in more detail. Many thanks and kind regards Wards
5/5
TrustpilotFabulous service from Kirsty
Just had the pleasure of speaking to Kirsty Hunt at Wards. She was super friendly and personable on the phone and explained everything fully regarding some unallocated rental payments they’re returning to us. Great call and quick to follow it up with a friendly email too giving another overview so my wife is also aware. Great service Kirsty, thanks!
5/5
GoogleWe chose Wards (Maidstone) to sell a house for us as they stood out from other estate agents (I particularly liked their matterport feature). The whole Maidstone team were very professional & friendly. 'Holly Smith' whom we dealt with mainly was exceptional & kept us up to date through the whole process. 'Tina Styance' was our progressor who got things moving along as we were exchanging contracts & completion. We'd definitely use them again & I'd highly recommend them too! "Thank you" from the Reeves Family!
Hi Martin, Thank you for leaving a review! It's great to hear how positive your experience of selling your home with our team has been and how professional and friendly you've found them to be throughout the process. Best wishes, Wards.
5/5
GoogleI did the standard thing of getting three estate agents out to look to market my flat for sale and the sole reason I chose Wards over the others was their agent; Caleb. People don’t buy into services or things, they buy into personalities. Caleb has this in abundance, he knew his stuff and immediately instilled with me confidence. I signed the papers the next day. Caleb didn’t only try and sell my flat to potential buyers, they were all vetted by himself and he even came in on his day off to show me new properties and show potential buyers around mine. Unfortunately I took a knock on my flat due to the way the market is at current, which isn’t Caleb’s fault at all, which was a shame as I’d have loved to have given him a couple of hundred quid for being so attentive and really appearing like he cared. Thanks again Caleb, a credit to your branch and company as a whole.
Hi Brett, Thank you for leaving a review! It's great to hear how positive your experience with our agent, Caleb, has been and how he filled you with confidence and went above and beyond throughout your process. Best wishes, Wards.
5/5
GoogleI recently rented a property through Wards and met Vanessa Tindal, one of their amazingly efficient and helpful representatives. She is always available on emails and phone calls. Her responsiveness is incredible. Our decision was actually made simple by her thoughtfulness, promptness, and support. She is very approachable, amiable to speak with, yet professional at the same time. When it comes to responding to our inquiries, she is detail-oriented.She really cares about the clients. I appreciate your cooperation very much, Vanessa.. Kudos to you…. I recommend Wards for professionalism, expertise and supportive team.
Hello Kanika, Thank you for your kind review - we will pass this on to the team! We're delighted to hear that you had such a positive experience with Vanessa and the rest of the team in our Maidstone branch. Best wishes, Wards of Kent
5/5
GoogleNice and easy process from start to finish. Dan was great, really friendly and knew his stuff. If we ever move again wouldn’t think twice about using wards or Dan again.
Hi Steve, Thank you for leaving a review! It's great to hear how nice and easy your process has been from start to finish and how Dan was able to help you throughout. Best wishes, Wards.
1/5
TrustpilotAfter the sale of the property l…
After the sale of the property l experienced a complete lack of communication and empathy from.the agent. Despite repeated attempts to get assistance. They failed to contact the seller after collecting their commission. Their handling of the situation was highly unprofessional showing no willingness to support or resolve outstanding issues. Overall the service provided was below expexmctation and l would not recommend their services to anyone looking for a a reliable and responsible agent.
5/5
TrustpilotEmma was very helpful
5/5
GoogleExcellent service with attention to detail which enabled a prompt sale of our apartment. Couldn't fault the service given by all staff members.
Good afternoon, We are thrilled to hear about your excellent experience with our branch. We are glad our team's attention to detail made your sale run smoothly. Best regards Wards of Maidstone
5/5
GoogleWe recently used wards for our move! Abi Cantrell was amazing, so efficient and quick. Her communication with us brilliant, she made the process so easy, there was no issues at all and she kept us well informed at all times with a clear understanding of what to expect next and knowledge to answer any questions we had. Thanks so much Abi!
5/5
TrustpilotWe have finally exchanged
We have finally exchanged! Thank you to everyone at Wards for all your hard work and support throughout the process. It hasn’t always been easy, but you all worked tirelessly to get the house sold.
5/5
GoogleAbi & Molly were great in letting my property. Responsive, cheerful and positive throughout. Many thanks !
Hi Mark, Thanks for letting us know about your recent positive experience with Abi and Molly. Kind regards Wards of Kent Estate Agents
5/5
GoogleHolly and the Wards team in Maidstone were outstanding. They answered every query quickly and fully supported us during the while selling process, we can’t recommend them enough.
Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
GoogleWe recently sold our 3 bed terrace through Wards and relocated to Wales. Despite a turbulent journey with the chain collapsing twice, the team at Wards did a fantastic job. Communication throughout was exceptional and nothing was ever too much trouble. Special mentions to Dan and Steve who were particularly helpful and professional throughout.
Good afternoon Sara, Thank you for your lovely review. We're delighted to hear that we could help you with your sale despite the challenges with the chain. Dan and Steve will be thrilled to hear your kind words. We wish you all the best in your new home. Best wishes, Wards
5/5
GoogleThanks so much to Joanne and Mark who worked so hard to get our purchase through, especially in such difficult times. Joanne was so quick to respond to any queries and went above and beyond at helping with property visits. Thank you so much.PositiveResponsiveness, Professionalism
Hello, Thank you for leaving us your feedback! Many thanks, Wards of Kent
5/5
GoogleOutstanding Support from Wards Letting Agents As a first-time landlord, I couldn’t have asked for a better experience than the …
Good afternoon, Thank you ever so much for your 5* review. We’re delighted to hear that your experience as a first time landlord was such a … More
5/5
GoogleJoanne from Maidstone was amazing throughout us buying a property, very helpful, friendly, and constantly updating me on the situation and assisting where she could.
Hello Keeley S, Thank you for leaving us your feedback! Best wishes, Wards of Kent
5/5
GoogleSteven sharpe was most helpful and polite whilst I was looking for a property. I felt he went the extra mile to provide a very good service. Highly recommend.
Hi Hayley, We are thrilled to hear that Steven provided excellent service and went the extra mile. We appreciate your recommendation. All the best, Wards
4/5
GoogleMy experience of obtaining a flat with the flawless assistance from Abigail Cantrell was excellent. I will not hesitate to recommend her to any would-be tenant. Thank you very much Abi Razaq Kelani
5/5
GoogleWards sold our house when we decided to downsize after 44 years. All staff were excellent at all times . There was always someone there for us.Dan worked hard to get us the best price and best buyer. Would definitely recommend. Not the cheepest but worth the extra.
Hello, Thank you for leaving us your feedback! Best wishes, Wards of Kent
5/5
TrustpilotWards of Tenterden are a fantastic…
Wards of Tenterden are a fantastic example of a good agent, I cannot praise the whole team David, Jodie both outstanding, always someone at the end of the phone, highly recommend.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Wards, Maidstone won Trusted Agent; Wards, Chatham won Gold; Wards, Stoke on Trent won Trusted Agent; Wards, Chesterfield won Trusted Agent; Wards, Canterbury won Trusted Agent; Wards, Meopham won Trusted Agent.
