Wards Maidstone reviews

★★★★★ 5/5

Google

If I could give Wards of Maidstone 6 stars, I would! Mark and his team have been responsible for the sale of my parents' house and have been excellent from start to finish. They have treated us so well and with warmth and respect. Right from the beginning they have acted promptly, efficiently and professionally to market the property. We had several viewings and the house was sold within 6 weeks. Wards as a company seem to treat their customers as human beings with families and lives, not just buyers and sellers. I have also used them for my own house sale and purchase. I would highly recommend them for both the sale and purchase of property and everything that goes with it. Their liaison with the recommended solicitor has been spot on. They get the job done!

Laura · 11 January 2021

★★★★★ 5/5

Google

Steve is brilliant and helpful all the way!

Georgia · 11 October 2025

★★★★★ 5/5

Google

We chose to use wards to sell our home after an awful experience with another estate agent, i am annoyed we didn't use wards to begin with. Mark had the property sorted and paperwork signed really quickly and Sarah had sold our house before it even went live on the market, for over asking price. The rest of the process has been simple until it came to exchange and completion where Sarah went above and beyond to ensure things happened when they should have. The communication has been amazing and i have never had an unanswered phone call! Sarah has been amazing and if it wasn't for her and her hard work exchanging contracts may never have happened! I cannot thank them All enough.PositiveResponsiveness, Quality, Professionalism

Emma · 10 November 2020

★★★★★ 5/5

Google

We sold our house through Wards in autumn 2019 - and they were extremely proactive and did the business quickly and efficiently! Tom listed our property, and immediately got a handle on all our needs and requirements. He was very professional, friendly and trustworthy. We had over 20 viewings in 2 weeks, with Sarah and the sales team ensuring that all relevant applicants view our property as soon as possible. We were delighted when Sarah and Tom were able to negotiate a full asking price offer on our house. I was impressed that Wards were determined to vet all buyers and offers fully, to minimise problems later on. We are now happily settled in our dream home, and we know that our buyers are very pleased in our old home too - which is always good to know! In my view, Wards stand head and shoulders above the competition locally - and I have recommended them to several family and friends.

Mat · 25 October 2020

★★★★★ 5/5

Google

We've recently used Wards to let out a property. Abi, our main contact has been very professional, helpful and great at communicating with us throughout the process. Thank you Abi 😊 would highly recommend their lettings service. …

Julie · 24 September 2024

★★★★★ 1/5

Trustpilot

Dubious, untrustworthy and zero integrity. Please avoid!

Avoid this dubious, untrustworthy and awful company at all costs. Wards took an alternative offer to a seller after I had instructed solicitors following acceptance of my offer. I should have known they use dubious tactics after I offered the full guide price and Wards quickly suggested the seller needed more money, despite the fact we were the only offer being considered. Following acceptance of the offer, I was asked by Wards to instruct the solicitors they recommended (they receive a referral fee) at the earliest opportunity. Two days later, Wards called and informed me they had taken another offer to the seller, bypassing our sale agreement and demonstrating a complete lack of integrity. The alternative offer was accepted, the sale fell through and I am currently out of pocket as a result of a desperate clamber to boost a senior managers commission. If you want to sell your home, please use an alternative firm to ensure that your home is being sold by people with a moral compass. If you want to buy a home, please avoid going through Wards, as they simply can’t be trusted.

Simon · 15 December 2025

★★★★★ 5/5

Google

Abi was brilliant from start to finish. My experience with Wards Maidstone has been the best experience I have had with any estate agent. I would highly recommend and would like to thank Abi for all her help and assistance throughout.

Francesca · 26 July 2024

★★★★★ 5/5

Trustpilot

We purchased our property via Wards

We purchased our property via Wards. Very happy with their professional service, particularly Maria Meddings who was the only person keeping us updated with the process. Would also like to mention Olly and Lucy at the local branch.

Phil · 13 October 2025

★★★★★ 5/5

Google

Me and my husband cannot thank Joanne Haigh at maidstone branch enough! she was the heart and soul of helping me and my husband find our perfect family home! This estate agency is on TOP FORM they're services are brilliant and they really take care of their customers very very impressive and happy with the outcome. We are proud owners of our perfect family home thank you so much!!!PositiveResponsiveness, Quality, Professionalism

Beauty · 11 January 2022

★★★★★ 5/5

Google

Over the moon with wards Maidstone! Thank you to Tom and the team who helped us sell our home so quickly for the price we wanted. We wasted our time with an online agent for 6 months, which we thought would have been the easiest thing to do, but you really do get what you pay for. Having lost faith and thinking we was never going to move, we were contacted by Wards on several occasions promising us they would sell our home. They really did over achieve and I cannot thank them enough! We have now moved in to our new home and could not be happier. We will certainly use Wards again in the future.

Sian · 26 October 2019

★★★★★ 5/5

Trustpilot

Thank you

Be, Sam and team were fantastic. Sold in no time. Thank you

Josh · 8 May 2026

★★★★★ 5/5

Trustpilot

I recently had the pleasure of dealing…

I recently had the pleasure of dealing with Emma Penfold she is new to the company but you couldn’t tell, on one of my most stressful moves she calmed me down on the phone laughed and joked with me it felt like I was talking to a friend not a sales Progressor she went above and beyond to keep me informed and communicated up until exchange of my property. I’m so pleased she was there talking me through everything. Thank you so much

Maria · 21 November 2025

★★★★★ 5/5

Google

I give this review because even though i didn't got through with the property I had a lovely chap called Connor Atherden who was very helpful and would always be avaible to help me and my partner. Will reccomend this young man to whoever needs help with their property.

Charlie · 11 November 2025

★★★★★ 5/5

Google

Wards were extremely professional in selling my property. They contacted potential buyers and arranged viewings from day one which resulted in a quick sale. The sales team were great and I would like to thank Holly and Joanne in particular for all their help and support. Everyone was friendly, courteous and helpful. Would fully recommend the team to anyone looking to sell their property.PositiveProfessionalism

Sharon · 25 October 2022

★★★★★ 5/5

Trustpilot

Emily was very helpful and extremely…

Emily was very helpful and extremely professional. Always kind on the phone. Always answered any questions we required.

Sherina · 18 March 2026

★★★★★ 5/5

Google

Abigail Cantrell from Wards in Maidstone has been absolutely brilliant. We have never rented out a property before but Abigail answered all of our silly questions, was always so friendly and helpful and made the whole process seamless. Really recommend!

Gabija · 26 June 2024

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service, very professional and informative.Many thanks to Antony,Aimi and Maxine.Highly recommended.

Matt · 30 April 2026

★★★★★ 5/5

Trustpilot

Excellent estate agent

Excellent estate agent, very efficient service

Brandon · 28 September 2026

★★★★★ 5/5

Google

Great job done by Daniel Schopman and the team on selling my house in a very challenging market. Very pleased with the professional and efficient service provided and the final outcome. Weekly updates provided in an easy to understand format. Would highly recommend Wards. Gennaro James Rapa

Gennaro · 28 January 2024

★★★★★ 5/5

Google

We have not moved house for 39 years and the process to sell and exchange contracts was managed superbly well by Dan and Holly in the Maidstone office. Holly was always available to help and Dan was always reassuring during those ‘ stressful times’ that we were aware of when selling your home. Well done Team Wards and thank you.PositiveResponsiveness, Quality, Professionalism, Value

Stephen · 25 October 2022

★★★★★ 5/5

Google

Abi was fantastic when my father recently rented a flat through Wards. She really seemed to take an interest in Dad whilst remaining professional at all times. I would definitely use Wards again, especially if I could request Abi.

Rachael · 26 June 2024

★★★★★ 5/5

Google

Molly was amazing , getting my first flat was a lot and she answered all the questions and made things feel so much easier for me! Couldn’t of done it without all her help Thankyou Dionne 😊

Dionne · 26 July 2024

★★★★★ 5/5

Google

Steven Sharpe at the Maidstone branch has genuinely gone above and beyond, even before we had our offer accepted on a property in Allington. Each time we requested a visit to see the property, he has enthusiastically arranged this and met us at the property, and allowed us to spend as much time there as we needed. It is now only 2 weeks into the purchase of the property, and he has continues to be involved in the sales process to make sure our purchase is going smoothly. Everything he said he would do, he has done. So far it’s excellent service. Thank you.

Mel · 10 October 2024

★★★★★ 5/5

Google

Liam was extremely helpful when discussing possible options for properties to buy. I am a first time buyer and there is a lot to know, Liam made this process 100 times easier.

Nadeem · 24 September 2024