Wards Maidstone reviews

★★★★★ 5/5

Google

We have not moved house for 39 years and the process to sell and exchange contracts was managed superbly well by Dan and Holly in the Maidstone office. Holly was always available to help and Dan was always reassuring during those ‘ stressful times’ that we were aware of when selling your home. Well done Team Wards and thank you.PositiveResponsiveness, Quality, Professionalism, Value

Stephen · 25 October 2022

★★★★★ 5/5

Google

Abi was fantastic when my father recently rented a flat through Wards. She really seemed to take an interest in Dad whilst remaining professional at all times. I would definitely use Wards again, especially if I could request Abi.

Rachael · 26 June 2024

★★★★★ 5/5

Google

Molly was amazing , getting my first flat was a lot and she answered all the questions and made things feel so much easier for me! Couldn’t of done it without all her help Thankyou Dionne 😊

Dionne · 26 July 2024

★★★★★ 5/5

Google

Steven Sharpe at the Maidstone branch has genuinely gone above and beyond, even before we had our offer accepted on a property in Allington. Each time we requested a visit to see the property, he has enthusiastically arranged this and met us at the property, and allowed us to spend as much time there as we needed. It is now only 2 weeks into the purchase of the property, and he has continues to be involved in the sales process to make sure our purchase is going smoothly. Everything he said he would do, he has done. So far it’s excellent service. Thank you.

Mel · 10 October 2024

★★★★★ 5/5

Google

Liam was extremely helpful when discussing possible options for properties to buy. I am a first time buyer and there is a lot to know, Liam made this process 100 times easier.

Nadeem · 24 September 2024

★★★★★ 5/5

Trustpilot

We are currently looking to buy our…

We are currently looking to buy our first home - we walked into wards not knowing what we are doing or where to start.. We were immediately met by the amazing Chelsea who is desperately trying to find us something and she is going above and beyond to do so - I just wanted to say a huge thank you for everything you have done already.. We love your tenacity!

Emma · 17 January 2026

★★★★★ 5/5

Google

We had our property valuation done nearly 1 year before we actually sold our property by Daniel Schopman. He was very professional and had many facts to share with us when we first met him. We had two other estate agents around to value our property around the same time, but neither had the same hunger to sell that wards had. Some would say that wards as an estate agents have a very pushy approach. But we found that Daniel was professional throughout negotiates with us. Wards had sold a few of our neighbours properties prior to us engaging with them so we knew they could deliver. Wards as a company are not afraid to follow you up whether you are a seller or a buyer until you let them know you are not interested. Just be prepared for this whether you are purchasing or selling and give the common courtesy to respond and they will then leave you alone. Just a tip if you are not someone who likes to be hounded. This is wards approach and they are not going to change. Stephen Sharpe needs a very special mention. This man has the absolute patience of a saint having shown us what felt like a hundred houses over the last year. He really took the time to understand each property that he showed us. The difference between Stephen and other estate agents from other companies that showed us their properties, is that Stephen absorbed everything that we as a family liked and disliked about every property that we saw. When the property that we have finally purchased came to his attention he organised for us to view this very quickly before it even came to market. We are very grateful to Stephen for never giving up on us and finding us the house that met the criteria that we wanted as a family. We were very fussy customers. But he appreciated why, as this will be our forever home. Thank you from us all Stephen. All the staff at Wards are very friendly when you are able to get a hold of them and speak to them directly (Daniel Schopman, Mark Boyle and Stephen Sharpe). Sometimes the timescales of response times can be longer than you would hope for. This was unfortunately a bit of a negative for us at times. But things did get sorted eventually. Wards are a very popular company who manage a lot of properties. So if you’re looking for a personalised experience where someone has the time to contact you with a quick turn around, then do not go with such a well known company like wards. The flip side of this and the positive is that this is just testament to wards that they clearly get the sales and custom. So you can’t have it all. Our house buying and selling experience did mean we had a few disagreements along the way with wards and we were at times not very happy with them. Regardless of which estate agent company you go with it will not always be plain sailing and as humans we have to learn to manage our expectations. Overall we would recommend wards to friends / family and we would use them again. At the end of the day they got the job done in terms of a sale, secured a viable chain, found us the property we never imagined purchasing and they priced things fairly throughout. There are pros and cons for every estate agent and if you are in two minds, we would just recommend just meeting with them for an initial conversation rather than just sat wondering about the what ifs. Thank you wards and we look forward to enjoying our new family home.

Mrs · 25 October 2023

★★★★★ 5/5

Google

I recently had the pleasure of using Wards of Maidstone and their Senior Mortgage Advisor, Pete Cowell, to purchase my first home. From start to finish, their professionalism, expertise and friendly attitude made the experience enjoyable and stress-free. Wards of Maidstone team was incredibly helpful throughout the entire process, always providing expert advice and guidance on every aspect of the purchase. They clearly had a great knowledge of the local area and the current market, offering great insight into the best properties for my needs and budget. They always responded quickly to my queries and answered any questions I had in a timely and helpful manner. Pete was also extremely helpful, taking the time to explain the various options and helping me to make the best decision to suit my situation. He was always available to answer my questions, providing clear and concise advice that was tailored to my individual circumstances. Overall, I cannot recommend this estate agency and mortgage broker highly enough. They made the process of buying my first home an enjoyable and stress-free experience, and I would not hesitate to use them again in the future. Thanks again to the Senior Sale Executive, Joanne Haigh, and Senior Mortgage Advisor, Pete Cowell, for making this experience pleasant, effortless and relaxed.

Sangam · 25 October 2023

★★★★★ 5/5

Google

Recently sold and purchased our new property through Wards Maidstone working with Steven and Dan. Our sale looked like it was over but Steven never gave up and in the end found a buyer for us and a house for the people above us in the chain all in a week. Throughout the process Steven and Dan have gone above and beyond, answering the many different questions and arranging time for us to view the property. Would happily recommend Wards and especially Steve and Dan and would like to say thanks again for getting us our dream home!!

Matt · 25 October 2023

★★★★★ 5/5

Google

We recently sold and purchased a property through Wards and were really impressed with everyone we worked with. We initially met Steven during initial viewings and were so impressed with his enthusiasm and professionalism we chose to sell our property through Wards and we’re glad we continued our relationship with Steve throughout. No question was too small he always got back to us really quickly and was good at providing communication between us and the owners of the property we bought. He took a lot of the areas away a d was really supportive. Dan was also fantastic when he visited it and again answered lots of questions during the process. We would 100% recommend Wards of Maidstone

Sarah · 25 October 2023

★★★★★ 5/5

Trustpilot

A diamond in a rough situation

In what was a tricky and drawn out move process, Rachael (and Emma in Rachael’s absence) of Wards was a shining light and the only true professional we worked with throughout the process. I don’t think we would have made it without her support. We are truly grateful in Rachael’s assistance in getting us into our home.

Sam · 21 April 2026

★★★★★ 5/5

Google

I have had excellent service from Dan Schopman and Steve Sharpe, who have characterised the all-round professional service I have received from Wards in selling my flat. Thank you

Richard · 17 March 2026

★★★★★ 5/5

Trustpilot

Wards have communicated well with the…

Wards have communicated well with the family throughout the house selling process. Friendly staff, very professional and were always willing to advise/ help especially Alex, Becky and Tina. I would like to thank you all from our family.

Franks · 24 July 2025

★★★★★ 5/5

Google

I would recommend the Wards Maidstone team if you are looking for true professionals. Tom, Steven, Connor and the whole team were fantastic. They truly took the stress out of selling. I was kept up to date with marketing activity and …

Lizzie · 17 November 2025

★★★★★ 5/5

Google

I can highly recommend Wards in Maidstone. Abigail has been amazing from start to finish with updates, emails and calls regarding my new rental. Nothing has been too much trouble and she has made the whole process stress free. Thank you Abigail for all your help.

Lisa · 25 October 2023

★★★★★ 5/5

Google

My experience with Wards is amazing. I want to mention specially about Abigail Cantrell. From the very beginning she was very helpful and kind. She answered all of my questions and helped me to go through the whole renting process. Thank you Abigail. Good luck .

Mohammed · 25 October 2023

★★★★★ 5/5

Google

The service we had when selling our house was above and beyond that of the previous estate agent we had listed with. Dan visited our house to value it, showing us comparisons and what price point they were listed at. This gave us complete …

James · 18 October 2025

★★★★★ 5/5

Google

I had excellent experience with wards lettings. I had professional and friendly customer service experience with lovely Molly. I can say she understood our preferences and really really supportive throughout the rental procedure. She listened carefully , patiently even some questions are silly but answered to every questions clearly either face to face, telephone or email. She answered the phone at anytime . Communication on point and it was hassle free smooth procedure. I got a lovely welcome home card as well which is nice. I hope to use this company in future as well.Thank you very much our star , Molly . I highly recommend her and the Wards lettings Maidstone so far . ⭐️⭐️⭐️⭐️⭐️

Shashini · 26 July 2024

★★★★★ 5/5

Trustpilot

Had a slight issue which was resolved…

Had a slight issue which was resolved swiftly by Kirsty Hunt. Customer Service has always been exceptional - across the team. However, special shout out to Kirsty for going above and beyond.

Sam · 15 September 2025

★★★★★ 5/5

Google

Purchased my property through Wards. Everyone I spoke with were polite, friendly and helpful. The main agent I was in contact with was Connor who answered all my questions, kept me updated and was helpful in guiding me through the process, making it as stress free as he could.

Lou · 4 September 2025

★★★★★ 5/5

Google

There are no words that could describe how quickly, kindly and professionally Abigail helped me find my new apartment. I remember the day I submitted the application thinking that nothing would come of it anyway.. two weeks later I received the keys. A fantastic person with a good and professional approach. All the documentation was very efficiently conducted online. Ward Agency should be proud that Abigail work for them. 100% recomended.

Kamila · 25 November 2024

★★★★★ 5/5

Google

I had excellent experience with wards lettings. Abigal helped in renting a property, professionally and friendly manner. She is always approachable and clarify al the enquiries regarding renting and payments. I can say she understood our preferences and really support throughout the procedure. She answered the phone at always. I hope to use this company in future as well.Thank you very much Abigall. I highly recommend her and the Wards lettings for everyone. Thank you so much 😊

Andrea · 26 July 2024

★★★★★ 5/5

Google

I had a great experience with Wards Letting Agent - Maidstone, thanks to Vanessa. She was quick, supportive, and made my move-in process a breeze. I highly recommend them for a smooth and easy rental experience. Thank you, Vanessa and Wards Team.

Sebin · 29 November 2023

★★★★★ 5/5

Trustpilot

Buying our first home was a beautiful experience

This was our first home and wards of kent, Gillingham branch made our experience so wonderful and memorable . They were thoughtful and never leaving a gap, there was always someone to speak to and they did an amazing job in following up with both us and our solicitors . My amazing shoutout and love to the staff at wards gillingham , especially to Nicole and Kim , I could feel the excitement in you guys as we collected our keys, you saw the process through excellently and we are thankful 😊

Betty · 23 August 2025