Trusted Agent profile · Maidstone
★★★★★
191 reviews across 2 platforms
Covering Maidstone, ME15 6LP
Sandersons's office in Maidstone, at Covering Maidstone, is rated 4.4 out of 5 across 191 reviews on two platforms, including 158 Google reviews rated 4.5.
Every review we hold for the Maidstone office, from every platform, shown as written. First names only.
5/5
TrustpilotJust had my complimentary internal…
Just had my complimentary internal conservatory valet. Purchased roof blinds last year and am very pleased with the Sanderson product. Rob and Lewis carried out the valet and wow what an amazing job they did. Just to put the cherry on the cake, both Rob and Lewis were a pleasure to have in my home. Punctual, Clean, Respectful and very friendly. Well done both.
5/5
GoogleI would like to thank Sanderson's for their support and help and guidance over the last month and have done a fantastic job thank you all very much.
Hi Caroline, thank you so much for taking to time to leave us a lovely review. We wish you all the best in your new home. Best wishes team Maidstone.
5/5
GoogleFrom the outset Julie from Sandersons Maidstone branch made the process of renting our house very easy. She was very professional and ensured that we had all the information that we required to make the right choices. Within a couple of …
Thank you for your review Sue. Your property is a credit to you, the new tenants are very happy and love the location for work. Thank you for choosing Sandersons to find your tenant. Best Wishes Julie
1/5
TrustpilotWells branch
Wells branch, Pretentious, snobbish and discriminatory.
1/5
GoogleI am highly disappointed in this company. They are quick to collect deposit to secure rent. However, when it comes to them refunding you back your money, it all turns to stories and lies. One staff will be telling you one thing, the other staff will be saying something different. Highly unprofessional and bad practices.
Dear Dewumi Babs, Thank you for taking the time to leave us a review. We continuously work to create good customer experiences, and we’re sorry to hear that you feel we did not achieve it on this occasion. Would you please consider contacting me at 01227 784784 or j.haskins@sandersonsuk.com to discuss your comments so that we better understand where it went wrong and use this to improve our service in the future. Kind regards, Jess Haskins
5/5
GooglePurchased a property though these lovely people. Noting was to much effort. Was seamless start to finish. Keep up the good work guys.
Thank you so much Karl for your kind words. It was a pleasure working with you on your purchase. Best Wishes, Charlotte
5/5
GoogleWe’ve let two properties through Sandersons and they have been consistently helpful and proactive with both. In particular Victoria Whitlock has gone above and beyond offering advice and help where needed. We would highly recommend them for lettings.
5/5
GoogleThe staffs were very patient and helpful. There was always someone to answer my calls or queries and respond effectively. Thank you so much for the ease and efficiency.
You're welcome, thank you for taking the time to share your experience. Sandersons
2/5
TrustpilotWe ordered electric blinds for our Living Rooms/French windows and bay window
We ordered electric blinds for our reception rooms which included large French Windows. We were not aware at the time of ordering that the UK company had been taken over by Hilary Blinds. The Fitter eventually came (he was excellent - hence the two stars) but one blind for the large French window had left the factory having been strung incorrectly and this meant that we would have to leave it down on the window until the replacement. We were told by the Fitter that this is a regular issue.These blinds are expensive and I really was aggravated that a faulty blind could pass through their factory quality control. It was difficult to find a number to call them on, but eventually, the Fitter gave me one and I got through to a lady who told me that I would get a replacement in due course. I asked for some compensation for the inconvenience and was told that replacing the blind was compensation! She had no training to deal with a complaint and was very defensive. I then asked to be put forward to customer service (as she was from another department) and she then told me she was also customer service! I was so disappointed by her behavior and the inconvenience, I emailed Sandersons with my complaint and have never had even an acknowledgement! To me, this is the worst example possible for customer service.Basically, there is NO customer service at Sandersons and I would certainly never use this company again.
5/5
GoogleJemma Simmonds and the team at Sandersons UK have given me 20+ years of outstanding assistance as a landlord. I can highly recommend them.
Thank you Simon for your feedback. Jemma and the team thoroughly enjoy working with you and are extremely grateful for the kind review. Best wishes, Sandersons Property Management
5/5
GoogleI requested a valuation for my property with Sandersons. Alex Budd came to view the property. I was impressed with the professionalism, the background history he researched on the property and the factual information provided. We discussed all the options available and how the process will work. I will feel confident with their service as an agent to sell my property. Thank youPositiveResponsiveness, Quality, Professionalism, Value
Hi Vanessa, Thank you very much for taking the time to leave a review. I am glad that we were able to provide you with all of the information you needed at the time and I look forward to working with you when you decide to sell the house. Many thanks, Alex
5/5
GoogleAfter a horrendous experience with a large local agent we needed to re-sell our house quickly and Sandersons truly saved the day. Alex Budd’s valuation, customer service and sales strategy won us over and got our house sold in a very short space of time. Then Cherie Galley’s sales progression was efficient and reliable throughout and got us over the line. Would highly recommend this company.
Hi Laura, thank you so much for taking the time to leave us a review. We are so glad we were able to help you achieve your sale in the tight timeframe we had. We hope you are settling into your new home well. Thank you, Alex
5/5
GoogleJulie was great and so helpful. It's all down to her that we were lucky to get our new home.
5/5
GoogleEmily Willis, is amazing I can't fault the service, her communication is prompt, polite and always willing to go above and beyond to answer enquiries, an absolute asset to her company.
Hi James Thank you for your kind words, it was a pleasure working with you. Emily
5/5
GoogleDealt with various people from Sandersons and every one of them were extremely professional and had fantastic knowledge of areas we needed help with. Contacting them was no issue and they were in contact with us through out the process of getting a new home and moving. Caring and very friendly. I recommend them to anyone.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your kind review. We always strive for excellent customer service and communication. We wish you the very best in your new home.
5/5
GoogleJemma was first class in dealing with the rental changeover and I would highly recommend. Brilliant service
Dear Paul, Thank you for your review. The team and Jemma in particular really appreciate you taking the time to give feedback on your experience. All the best, Sandersons
5/5
GoogleAlways greeted with a positive and friendly attitude, no matter the query. A polite and professional approach to every stage of our Rental and managing any issues we have had, have been very reassuring. Despite the adversities of the pandemic, we haven't felt left behind or not cared about either. Happy to be a part of their services!PositiveResponsiveness, Professionalism
These words mean a great deal. We have worked hard during the pandemic to try to make everyone feel at ease. Best wishes to you
5/5
GoogleOh my goodness. What would I have done without Cherie from Sandersons during this sale. She was responsive, patient and informative. She kept me sane when I thought the solicitors were going to drive me off the edge and she was kind and caring with it. Thank youPositiveResponsiveness, Professionalism
Dear Ramtimi Thank you for your lovely review and kind words. We understand how stressful the selling process is so I am pleased to hear that we made it that little bit easier for you. I would like to wish you all the very best in your future endeavours. Cherie
5/5
GoogleThe service to re let my home has been fantastic from start to finish, with excellent up to date information throughout the process. All staff involved have made sure the short vacancy period was not at all difficult for me as the landlord. A five star performance by Julie, my main and initial contact for the process!
5/5
GoogleOur experience of the staff at Maidstone was excellent always there to answer any questions and go that extra mile to resolve any issues and extremely diplomatic. Moving home is very stressful but all the staff are there to make it less so. Thank you all.
5/5
GoogleI am renting with Sandersons for a while now, so things happen and life gets in between sometimes. Well. these people always go the extra mile whenever an issue arises. There are times when things just make you angry because they have to happen "out of office hours", however, this team always puts a patch to resolve. For me 10/10
Thank you Patty for taking the time to leave a review. We often go the extra mile for our customers so we really appreciate it when that hard work is recognised and rewarded with lovely feedback such as yours, so thank you. All the best, Sandersons
5/5
GoogleI have been applying for a flat and Anita (New homes manager) has been there every step of the way, ensuring the process goes smoothly. I really appreciated her efforts in the rental process, especially during these times. She made me feel at ease through the entire process. Thanks Sandersons, will use again!PositiveResponsiveness, Quality, Professionalism, Value
Hi Nikki, thank you for taking the time to leave us a review. Good luck in your new home and we hope to be able to assist you in the future should you need it.
1/5
GoogleSales side very good. Once passed over to the Progression Team it all ends rather messy I am afraid. Had a cash buyer who had been checked to be so. Turned out they wasn't. Waited …
Having had the chance to consult with the entire team, I can confirm that we are not and have not progressed a sale for anyone in the name of Dave Johnson. If you'd like to get in touch then please do so directly. … More
5/5
GoogleWe bought a substantial property through Sandersons. They were very professional and efficient throughout and a delight to deal with!
Hi Mark Thank you for taking the time to leave us this lovely review. We're really please that you found us professional and efficient. Best Wishes All at the Maidstone office
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Sandersons's Maidstone office has 191 reviews across two platforms: 158 on Google, 33 on Trustpilot (across the whole business).
Sandersons Maidstone is rated 4.4 out of 5 across all 191 reviews, and 4.5 out of 5 on Google from 158 reviews.
Sandersons Maidstone, Covering Maidstone, ME15 6LP.
