Every review we hold for the Maidstone office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleWas going to be moving into a property that was advertised by Sandersons. After incorrect reference checks were carried out by a third party, they have kept the holding fee stating we gave incorrect information. Considering my partner is self employed and they asked for 3 months bank accounts (a minimum of 2 years should be looked into!) we have since gone through another reference check for another similar rented property, giving exactly the same information, and we passed! They are refusing to personally see the error of the reference checks, and I am now contacting the company that did the reference checks to see the error which will then prompt this estate agent to give me back my saving I scrapped together, because of their mistakes and NOT incorrect information we provided!
Steph · 16 June 2022
Agent replied · 15 June 2024
Dear Steph,
Every reference provider has different minimum requirements so the outcome with one is likely to be different to another. We have quite stringent requirements as it is in our landlord’s best interests that any prospective tenant is thoroughly vetted on affordability and suitability.
Before we start the referencing process, we give you advice as part of the initial application on what can be expected and what the requirements are.
When you submitted your reference application to the referencing agency, the requirements would have been highlighted and again you could have checked directly with them what the criteria are.
If you did not feel the application would be successful, we could have withdrawn the application, so as no costs were incurred by you and the property could have been put back on the market.
The property was held off the market exclusively for you while references were processed. In accordance with our terms and conditions, the holding charge is non-refundable if your reference check is unsuccessful, or you withdraw. Historically you would have also had to pay for the reference checks, but that cost has now been incurred by the landlord.
We are sorry that your application with Sandersons was unsuccessful and wish you all the best in your new property.
★★★★★ 5/5
GoogleFrom start to finish everyone at Sandersons have been very friendly, demonstrated their professionalism and positivity throughout what turned out to be a very long and complex sale.
Linda in the Development Team has been amazing and a real credit to everyone there. She went above and beyond expectation on many occasions and has kept us informed throughout our journey and ensured a positive outcome, and kept us going.
Another area of great quality was the photography and video which was at a level way above other agencies we have seen.
Thank you Sandersons and we highly recommend you to others.
Nick and Alison JaggersAPositiveResponsiveness, Quality, Professionalism, Value
Nick · 16 June 2022
Agent replied · 15 June 2024
Thank you so much for your lovely review Nick and Alison. I am so pleased that you have completed on your sale now and are starting your new chapter in your new home. It has been a pleasure helping you on your journey and I hope that you think of us should you need any assistance in the future. Best wishes, Linda
★★★★★ 5/5
GoogleA huge thank you to everyone at Sandersons involved in the recent successful sale of my property.
The relationship got off to a great start with the production of superior, attractive marketing material, which was utilised effectively by a great responsive sales team - with particular thanks to both Lisa and Houston for their efforts.
On acceptance of the offer, matters were then managed by the extremely competent and proactive Kerry, who showed a fantastic “calm professionalism” during some fairly testing moments.
Overall, a team and a service I would have no hesitation in recommending to others.
Anne · 16 June 2022
Agent replied · 15 June 2024
Dear Anne
Thank you so much for your lovely review, it has been an absolute pleasure to work with you in what has certainly been challenging times. I would like to take this opportunity on behalf of myself and Sandersons to wish you all the very best in your new home in Pembury.
Best Wishes
Kerry
★★★★★ 5/5
GoogleHighly recommend estate agents. Nothing is too much trouble. Many thanks to Julie and Anita at Sanderson's for professional and friendly service. I am looking forward to dealing with you again in the future!PositiveResponsiveness, Quality, Professionalism, Value
Aneta · 25 August 2021
Agent replied · 15 June 2024
Thank you for your review. It was so nice meeting you and your daughter at the viewing in Cable Wharf. I look forward to showing you around again when the next phase has been completed.
Best Wishes
Julie
★★★★★ 5/5
GoogleMany Thanks to Lisa Hopkins who was brilliant in the purchase of our first buy to let property. Lots of helpful advice from her own personal experience, kept us fully updated and always able to contact her when needed. Highly recommended.
R · 16 June 2020
Agent replied · 15 June 2024
Thank you for taking the time to leave a great review for the team and Lisa. We look forward to helping you grow your portfolio in the future. Best wishes.
★★★★★ 1/5
TrustpilotUnprofessional and poor customer service
Specifically aimed at the Ashford branch only. Given your ethos of professionalism and customer service you have totally failed. This company are disingenuous and hide behind emails rather than have a straightforward and honest discussion on telephone. In all my life dealing with buying and selling properties I’ve not come across a worse company to deal with hence taking the time to post a review.
Paul · 7 March 2025
★★★★★ 5/5
GoogleEmily Wills has been fantastic in securing us a offer on the house. Listen to details and so far been great. Thank you for all your help. Keep up the hard work.
Ana · 28 July 2024
★★★★★ 5/5
GoogleExcellent service from the start. Dealt with Carolina and Anita who were both amazing!
A huge big thank you for all your help and support.
I cannot recommend them and Sandersons highly enough.PositiveResponsiveness, Professionalism
Bet · 25 August 2021
Agent replied · 15 June 2024
Thank you for your lovely words and 5 star review. We are pleased that we were able to help you with buying your brand new home.
Best Wishes
Caroline
★★★★★ 5/5
GoogleVery pleased with the service I received from Sandersons. They made the entire letting process very easy and stress free. A special thank you to Caroline and Kay for their wonderful and efficient service.PositiveResponsiveness, Professionalism
Alli · 16 June 2021
Agent replied · 15 June 2024
Hi Alli, thank you so much for your kind review. We hope you settle into your new home well, it's a lovely property. Kind regards Maidstone Team
★★★★★ 5/5
GoogleI would highly recommend Sandersons. From the start of my mortgage application to end, I had no problems at all. Sandersons staff were so helpful with any questions I had and on hand whenever needed. I would like to say a big thank you to all the staff that dealt with my mortgage, I was made to feel so comfortable about everything which made this whole process run very smootly. Thank you once again.PositiveQuality, Professionalism, Value
Jason · 16 June 2022
Agent replied · 15 June 2024
Hi Jason
Thank you for your recommendation for Sandersons.
We are so pleased you have found the perfect home and from what I can see you have really settled in quickly.
I look forward to seeing you around Cable Wharf.
Julie
★★★★★ 5/5
GoogleBought our first home through Sandersons and Kerry was our estate agent.
Kerry was very professional, clear with communication and active during the purchase process. Kerry always ensured I was well informed the the process and always answered any questions I had.
Would 100% reccommend
Thank you very much!
Jade · 16 June 2023
★★★★★ 1/5
GoogleDO NOT let with this agency. They are absolutely useless. We lived in a property under their agency for a year, we reported many problems on “fix flow” however not ONCE did any of these get resolved. We had to live without kitchen cupboards, kitchen draws, no bannisters on any of the floors, the boiler was very touch and go, we had to reset it ourselves every single morning so that we could actually have a shower. The only problem that got ‘fixed’ was the leaky shower which within 4 weeks started leaking again 😂 it did not get fixed a 2nd time. We wasted a lot of time reporting problems that just never even got considered being fixed. And now they’re charging us £400, yes £400 to clean the house. They will take every penny from your deposit and act like it’s your fault.NegativeResponsiveness, Quality, Professionalism, Value
Soul · 25 August 2021
Agent replied · 15 June 2024
Thank you for your review. I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. We would greatly appreciate the opportunity to discuss this further with you. If you would be willing to talk further please call Jess Haskins on 01227 784784.
★★★★★ 5/5
GoogleWe purchased a property through Sandersons. I have never really rated estate agents, as they often are not much use in my experience. However for this purchase they really did come into their own and I genuinely believe the purchase would have fallen through without them. Charlotte (sales progressor) worked tirelessly throughout owing to my incompetent solicitor. Despite not technically being her client as she acts on behalf of the seller, I felt like I was paying for her service. She was professional throughout, keeping me informed at all stages and working late into the afternoon on the day of completion to ensure we were not left out in the cold (literally) for too long. They even met us at the property with a card and bottle of Prosecco, a lovely touch and so unexpected. The service we received has completely changed my previous negative views of estate agents...never judge a book by its cover as they say.PositiveResponsiveness, Quality, Professionalism
Carmel · 16 June 2021
Agent replied · 15 June 2024
Thank you so much for your wonderful review. It was a pleasure dealing with you and your son on your purchase. I honestly hope that you are settling in well to your new home.
Best Wishes
Charlotte
★★★★★ 5/5
GoogleAfter having 6 different agents value our property I selected Sandersons. This is because it was very clear to me after seeing the other properties that they had marketed at the time and the photos and videos stood out and to me this is a key aspect of generating interest. Also their proposed marketing strategy made the most sense to me. I wasn't dissappointed when the photographer really took his time to get amazing shots. The fees were competetive and the service was always great. I would highly recommend these guys to prospective sellers.PositiveQuality, Value
Young · 16 June 2021
Agent replied · 15 June 2024
Thank you for your 5 star review. We are so proud of the marketing that we produce here at Sandersons and receiving this kind of feedback from our clients is amazing.
Many Thanks
★★★★★ 1/5
GoogleIncredibly rude lady in the lettings department. I rang to enquire about a property they have advertised to rent. The lady I spoke to was very negative, unpleasant to talk to and her manner was unprofessional. Even though I liked the property, this has put me off any potential viewing. I have spoken to other letting agents in the area and they have all been helpful, polite and friendly - Sandersons was not.NegativeProfessionalism
Yasmin · 16 June 2022
Agent replied · 15 June 2024
We are committed to delivering the highest levels of customer service and we know our business has grown through the recommendations we receive. We are disappointed to receive this 1 star review. We can't find any record of your details in any of our systems and therefore can't see any details or enquiries from you. Please contact the Lettings Director, Jess Haskins at j.haskins@sandersonsuk.com so that we can investigate this further for you.
★★★★★ 5/5
GoogleI would highly recommend Sandersons. From the start of my mortgage application to end, I had no problems at all. Sandersons staff were so helpful with any questions I had and on hand whenever needed. I would like to say a big thank you to all the staff that dealt with my mortgage, I was made to feel so comfortable about everything which made this whole process run very smootly. Thank you once again.PositiveQuality, Professionalism, Value
Jay · 26 December 2021
Agent replied · 25 December 2024
Hi Jason
Thank you for your recommendation for Sandersons.
We are so pleased you have found the perfect home and from what I can see you have really settled in quickly.
I look forward to seeing you around Cable Wharf.
Julie
★★★★★ 5/5
GoogleI recently booked an appraisal with Joe from Sandersons and he was extremely professional and knowledgeable on the local area. He explained all the benefits of listing with an Independent Agency and I would recommend anyone selling their property have a chat with Sandersons first.
Lisa · 28 June 2024
Agent replied · 24 August 2024
Thank you for your glowing review Lisa, it was a pleasure to meet with you and I am incredibly grateful for your recognition.
Wishing you all the best
Joe
★★★★★ 5/5
GoogleMy house has been up for sale with the Maidstone branch.Lisa has been excellent with keeping me informed with every step and finding the right buyer .I would highly recommend Sandersons .
Lisa · 16 June 2020
Agent replied · 15 June 2024
Hi Lisa, thank you for leaving a lovely review. We are so glad we got the right buyer in the end. The buyer was very excited to collect the keys and start their new life in their new home. Thank you again for using our services and the beautiful flowers.
★★★★★ 5/5
GoogleA big thank you to Jay for a first class service.
Russell · 16 June 2023
Agent replied · 15 June 2024
Thank you so much for your 5 star review Russell.
The sales team and I are so pleased for your dad and hope he will be very happy in his new home.
Best Wishes
Jay
★★★★★ 5/5
GoogleI couldn’t recommend a better company to deal with.
Cherie and Roger have both been amazing and I can’t thank them enough. It was like having two friends looking out for me. Both of them made a very stressful time so much easier. Although I would highly recommend the company, it was the personal input from both of them that made me feel so valued. So thank you again
Lin · 16 June 2022
Agent replied · 15 June 2024
Dear Linda
Wow thank you for such a kind and personal review, it was a pleasure dealing with you for this short time and we also thank you for your commitment to the process of a 28 day exchange. We are always happy to deal with motivated buyers and you have been incredible helping us get to this milestone. We would like to wish you all the very best in your new home and your future endeavors. Cherie and Roger x
★★★★★ 5/5
GoogleAlways been a pleasure working with the team at Sandersons. Massive thanks to Robin in particular for all his work!
Charlie · 16 June 2022
Agent replied · 15 June 2024
Thank you for your lovely review. It's been a pleasure working with you too.
★★★★★ 5/5
GoogleWe are about to leave a property managed by Sandersons that we have rented for the last 6.5 years, so I wanted to take the opportunity to say what excellent service we, as tenants, have received from them. So often, letting agents seem …
Martin · 16 April 2024
Agent replied · 15 June 2024
Hi Martin, thank you for giving 5 stars and such a fantastic review. You have been great tenants and I am so pleased that you are leaving with such high opinions of Sandersons and myself. I wish you both all the best of luck with the … More
★★★★★ 5/5
TrustpilotLuxating Patellas - Yorkshire Terrier
Our 6 year old small Yorkshire Terrier, Rosa, had surgery 9 weeks ago for luxating patellas in both legs. The skill of the orthopedic surgeon and the after care has been second to none. She had her final x-ray last week and the results were excellent. She is now out of cage rest and is very happy, bouncy and ready to get on with life. We are extremely grateful to the surgeon, Stuart, to Richard and to all the nurses and vets who have taken the very best care of Rosa and us!! Thank you all from the bottom of our hearts
Customer · 21 January 2024
★★★★★ 1/5
GoogleThese estate agents have the worst service I’ve ever encountered in my whole lifetime. So rude and arrogant! They seem to have a nonchalant attitude towards their tenants issues and concerns. They will make you feel like they're doing you a favour when they’re meant to be offering you a service which you already pay for!! If you want to have a smooth and enjoyable experience renting a property I would strongly advise you steer well clear of these cowboys!!
Frank · 17 June 2019
Agent replied · 15 June 2024
Dear Mr Mattews, We have run a search on our database and we have no record at all of anyone with your name listed as a previous/current or prospective tenant of Sandersons. We are concerned by your grievance so please contact us (info@sandersonsuk.com) to allow us an opportunity to address any issues you have because as it stands, we don't know who you are or understand the nature of your concerns. Alternatively, if you have confused us with another agent please delete this review as our teams work hard and strive for excellence as demonstrated in our other reviews. Kind regards, Sandersons
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
