Every review we hold for the Maidstone office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe found the whole team at Sandersons to be helpful and pro-active for our sale, particularly during this period of difficult circumstances surrounding the pandemic. There were so many obstacles to overcome and Sandersons have given their all throughout the process. We could not have asked for a better service.
From the beginning to end of the process the team have been professional, helpful and polite. Our thanks to Alex, Lisa, Houston, Caroline and in particular Kerry who has gone the extra mile to see our sale through. We could not have done it without her.PositiveResponsiveness, Quality, Professionalism, Value
Tony · 16 June 2021
Agent replied · 15 June 2024
Dear Mr & Mrs Morley
Thank you for your lovely review, it has been an absolute pleasure to work with you in what has been very challenging times. On behalf of myself and the Maidstone Team we would like to wish you both every happiness in your new ventures and I hope you find the perfect home very soon.
All the very best
Kerry
★★★★★ 5/5
GoogleMy wife and I were inbetween moving back too the UK from Moscow during the covid pandemic and trying too move back to the UK to rent a property with our Cat Shadow Cat that would be close too where my wifes new job was starting. We were really worried because most estate agents chose to ignore us because of our Cat but Houston at Sandersons quickly got back too us with an amazing property that was perfect for our Cat and in not only the right and beautiful location but suited us all down too the ground. Even the rental price for what the property is, in its location is fantastic value for money.
We signed all the paperwork over the internet from Moscow and Haley and Houston worked with our amazing landlady Sophie too ensure we were able too move in when we were able too get an emergency flight back.
The team at Sandersons did their very best to ensure our stress of moving back from Moscow into our new home was stress free and had absolutely no complications. We would have been homeless if it had not been for them so we cannot thank them enough for making our move back to UK happen.
Everything was perfect on our arrival and we love living here. Sandersons are without a doubt the best estate agents we have ever used to find a property.
Thank you guys. Excellent. Really excellent job. You guys are awesome.
AL, Briony & Shadow Cat
Chairman · 16 June 2021
Agent replied · 15 June 2024
Hi Al, Briony and Shadow, We are so happy that it all worked out and that we were able to help you in the process of moving back over. We wish you all the best and please don't hesitate to get in touch if you need our services again.
Kind regards
Maidstone Team
★★★★★ 5/5
GoogleCouldn't recommend Sandersons more! Throughout the entire process they have been incredibly attentive and professional. Any queries I had were all answered in a timely manner.
Most of my dealings were with Julie Smith. Julie has been amazing at giving me peace of mind during what would otherwise have been a stressful experience. She has always been very easy to reach and happy to help. I would personally like to say thank you for everything and wish you all the best!
If you're looking to purchase any of the properties that these guys are in charge of, or you're simple looking for a viewing at a property that has piqued your interest, don't hesitate to reach out. They're always happy to help.
Teejay · 16 June 2021
Agent replied · 15 June 2024
Thank you so much for your kind words, it really means a lot to me. We love selling these beautiful new homes and we are so glad to have helped you.
Best Wishes
Julie
★★★★★ 5/5
GoogleA well deserved 5* review for the Sandersons team! Anita was so helpful in guiding me through the initial stages of choosing and reserving my new home. Alex was super quick in responding to queries and went out of her way to help speed up completion. Julie has done a fabulous job of looking after me through the whole journey. Julie really does go over and above to ensure her clients are happy and welcomed in to their new homes with a smile! It's so lovely to see her friendly face around the development, showing excited new clients their potential dream homes. I would certainly recommend Sandersons to anyone looking for an efficient and friendly team when buying or selling!
Rachel · 16 June 2021
Agent replied · 15 June 2024
Hi Rachel
Your review has put a huge smile on our faces. Thank you for taking the time to send this in. It was wonderful to help your get into our dream home and I wish you all the happiness!
Best Wishes
Julie
★★★★★ 5/5
GoogleSandersons have handled the sale of our property absolutely brilliantly. Thank you so much to the entire Maidstone team for keeping us so well informed during the viewing process, and for quickly finding us a suitable buyer.
Once the sale had been agreed we were handed over to Kerry Blue in the development team and she has been fantastic. It has not been an easy process and the current climate has not helped, but Kerry has gone above and beyond to keep us informed and guide us through the process. Thank you so much Kerry, we really couldn't have done it without you!PositiveResponsiveness, Professionalism
Martin · 16 June 2021
Agent replied · 15 June 2024
Dear Martin, on behalf of myself and the Maidstone Branch, thank you so much for the lovely review. It was an absolute pleasure to work with you in what has been a very challenging time. I hope that you and your family are very happy in your new home. All the best, Kerry
★★★★★ 5/5
GoogleI’ve been dealing with Kerry blue for the past eight months on our transaction, and without her holding this whole thing together and supporting not just us but also her clients we have finally managed to finalize our exchange. I cannot praise her work ethic and attention to detail enough, she has just been absolutely brilliant. I would highly recommend Sanderson‘s and for anybody completing if you can get Kerry to look after your transaction you will be in good hands.
PS. If you’re her manager reading this give her a pay rise, She’s worth every penny.PositiveProfessionalism
Pat · 16 June 2021
Agent replied · 15 June 2024
Dear Patrick
Thank you so much for the wonderful review. It has been an absolute pleasure to work with you during these very challenging times, but we did it! On behalf of myself and Sandersons I would like to wish you and your family all the very best for the future and I hope you are very happy in your new home.
Best Wishes
Kerry
★★★★★ 5/5
GoogleSandersons uk Maidstone estate agents are excellent.
Once we had our offer accepted we were passed on to there development coordinator Kerry Blue.
Kerry was always available and very responsive even out of hours.
I genuinely felt she had the best interest for the vendors and also for ourselves.
She helped with her experience to guide all parties through the sale/purchase even through a pandemic.
So thank you Kerry on helping us purchase our first family home.PositiveResponsiveness, Quality, Professionalism, Value
Paul · 16 June 2021
Agent replied · 15 June 2024
Dear Paul, thank you for the lovely review. It was a pleasure to work with you during these challenging times. I hope you and your family are very happy in your new home. All the best Kerry.
★★★★★ 5/5
GoogleIf you are thinking of becoming a landlord we would 100% recommend Sandersons. They are a professional team who work together and give you the right and honest advice. Massive thank you to Caroline who has been so professional and helpful finding us a perfect tenant and guiding us all the way with what we need to do to put the property in the right order for our new tenants. Thank you again for doing such a fantastic job.
Mark · 16 June 2021
Agent replied · 15 June 2024
Hi Mark, thank you so much for your great review. We look forward to working with you again. Hope your new tenants settle in well. Kind regards, Maidstone Team
★★★★★ 5/5
GoogleJoe was amazing at helping us secure the home of our dreams in Bearsted. Thanks such for all your support you really have been amazing
Michaela · 16 April 2025
Agent replied · 24 August 2024
Thank you for your review, Michaela. It is always a pleasure to work with wonderful buyers such as yourself! Soon enough you will be settled in your new dream home!
All the best
Joe
★★★★★ 1/5
GoogleSandersons Maidstone is the worst agency ever. Never met no agency witch blaming people for humidity and dump in house. Even photos doesnt work as a proof it is no ventylation. Anyway manager is rude and dont want be close to problem. It is no help from them side at all. NEVER RENT FROM THEM COZ WILL REGREAT. They care just about landlords. I had to pay insurance for landlord witch as them just promised do something with problem but even didnt came to speak with me. NEVER TRUST SANDERSONS them treating people just as cachmachine.
Nowy · 16 June 2020
Agent replied · 15 June 2024
Dear Nowy, I am sorry to hear you are experiencing some issues in your current property- we have run a full search on our database and have no record of you being a current or past tenant of Sandersons based on the Google username. For properties managed by Sandersons, we have an online tool for reporting maintenance issues 24/7 at https://www.sandersonsuk.com/maintenance
Alternatively, please could you contact our property management team on 01622 688 677 to provide us with details of your property and we will endeavour to assist you. At the moment, we are unable to associate you with any of our rental properties. It does however sound very much like you are suffering from the impact of condensation not being correctly managed.
With regards to the insurance, we are unclear on the point you are making but we do recommend (not enforce) that our tenants hold cover for accidental damage to landlords goods. This is to ensure any damage caused by the tenant during the course of the tenancy which can be costly (e.g. replacing carpets damaged by spills) can be rectified promptly and in effect protect your deposit.
Sandersons UK
★★★★★ 5/5
GoogleAfter viewing a number of properties via other estate agents, all of which were bad to mediocre experience, Sandersons easily excelled. From the time we booked a viewing, they were professional, helpful and actually had answers to some of the questions we had about the property, especially simple stuff like the council tax band, (every other estate agent we'd previously used did not know this and had to call us back a few days later with answers to basic questions). Sandersons were helpful with recommending independent advisors and solicitors, which allowed us to smoothly purchase the property, ask questions and get answers. In the final couple of weeks before exchange, Sandersons, especially Kerry Blue, were constantly helping us chase the last couple of enquiries and helping us with the last few preparations before moving. We highly recommend them and if, at whatever stage in the future, we decide to move on, we'd definitely be contacting Sandersons to help sell out house. Thank you for all your help!
Miles · 16 June 2020
Agent replied · 15 June 2024
Hi Miles, thank you for taking the time to leave a review it is very much appreciated by the whole team. We are so happy to have sold you both your first home and can’t believe it only took 2 months from memorandums being sent to completion. We wish you all the best in your first home!
★★★★★ 5/5
GoogleSandersons have been absolutely fantastic throughout the whole process of us selling our home. Julie and her team are friendly and professional in all of their dealings. When things got stressful at some points (through no fault of theirs) they were calm and reassuring and absolutely bent over backwards to help us achieve our end goal. They always returned calls and emails and kept us informed. I cannot recommend and thank them enough for everything. I haven’t moved for many years until now and hope not to again but if I do I wouldn’t use anyone else.
Thank you very much
Helen · 16 June 2020
Agent replied · 15 June 2024
Hi Helen, thank you for taking the time to leave us a lovely review the team really appreciates your feedback. We were so happy to help you and your family with this big move and wish you all the best in your new home. We do hope should you look to move again you give us a call.
★★★★★ 5/5
GoogleIt has been a pleasure to deal with Emily. She has been professional, friendly and excellent at coming back to us. Emily and the team have been amazing in all interactions with them and the work they put in for their vendors is amazing. We …
Charlie · 16 April 2024
Agent replied · 15 June 2024
Hi Charlie
Thank you so much for your kind words. Its been an absolute pleasure working with you and I look forward to working with you again in the future
Emily
★★★★★ 5/5
GoogleI have been a tenant with Sandersons in Maidstone for just under 8 years.
Sadly, my tenancy came to an end in a house I spent so much time at.
Sandersons during my tenancy were excellent and the inspections carried out 6monthly were both peace of mind for myself as a tenant and of course the landlord.
Since the news my tenancy was ending, Julie and Caroline worked above and beyond to help me find another suitable home to let and I'm happy to say I am still a happy tenant and cannot fault Sandersons, the team in Maidstone have been really responsive and understanding and extremely patient with me while working through the chaos of moving and finalising things especially Jemma.
I highly recommend Sandersons as a letting agent as they take very good care of the tenants and landlords alike.
Friendly service, professional, efficient and I'm happy to remain with them for many years to come.
Thank you so much to Julie, Caroline and Jemma It's appreciated more than you know!
Scarface · 17 June 2019
Agent replied · 15 June 2024
We are delighted to hear you have been so happy with the tenancy for the past (almost) 8 years. It also means a huge amount to see how much our management service is valued for both landlords and tenants so appreciate you highlighting this element of the service too. Thank you so much for taking the time to leave such detailed complimentary feedback, it makes all our hard work worthwhile. We look forward to continuing that relationship & wish you all the best for your tenancy at your new home.
Many thanks, from Julie, Caroline, Jemma & the whole team at Sandersons :-)
★★★★★ 5/5
GoogleKerry Blue at Sandersons was an absolute God send and without her the whole purchasing process would not have been a quick and efficient. Kerry was always at hand to explain what was going on while she project managed all parties involved from mortgage advisors, solicitors, the selling party as well as ourselves. If you do get the chance to request a case handler I would recommend you ask for Kerry.PositiveResponsiveness, Quality, Professionalism
William · 16 June 2021
Agent replied · 15 June 2024
Dear Will.
Thank you so much for your kind review, it has been an absolute pleasure to work with you. I hope you and your family are very happy in your new home.
All the best
Kerry
★★★★★ 5/5
GoogleCharlotte, Emily and Antony went above and beyond to get our sale and purchase across the line. The team are experienced, available, friendly and dedicated. We would absolutely recommend Sandersons for your next move.
Emily · 26 September 2024
Agent replied · 23 October 2024
Hi Emily
Thank you for the lovely review. It was fab working with you on both your sale and purchase. Your buyers are happy in your old house and I know you'll cherish making the new house a wonderful family home.
Best Wishes to you all.
Charlotte and the rest of the Sandersons Team.
★★★★★ 5/5
TrustpilotFantastic Estate Agent
Sandersons managed to sell my house quickly and for a great price. The marketing was very high-end and once we had accepted the offer the sales progression team were also very good. Would highly recommend if anyone is considering which local agent to use to sell their home.
Cat · 23 July 2026
★★★★★ 4/5
GoogleVictoria Whitlock has been a great agent. She has helped massively turning around a 2 bed flat in Maidstone, advising on the market and best practices. She has great energy and planning skills. I would recommend Sandersons as they are great at communicating actions and task required in a professional manner.
Stephen · 16 June 2023
Agent replied · 15 June 2024
Thank you for the review. It has been a pleasure helping and advising you to bring this property back to life.
Best Wishes
Victoria
★★★★★ 5/5
GoogleI would highly recommend Sandersons Maidstone if you are thinking of selling your property, i was very impressed from start to finish with the service i received. I found the whole team very helpful and knowledgable in the property market. we had a good offer on our house, and Lisa and the team dealt with this very promptly and resulted in a quick sell. i would definitely use them again!
A · 16 June 2020
Agent replied · 15 June 2024
Hello, thank you for taking the time to leave us a lovely review. We look forward to assisting you in your next move should the occasion arise.
★★★★★ 5/5
GoogleAfter a year of looking for a house in Maidstone I struck gold with the help of Sandersons
I would like to thank Houston who showed me the house and Linda and Lisa who helped me with the Purchase :-) without them I wouldn’t have just picked my new house keys up !!!
Thank you all for your help xPositiveResponsiveness, Quality, Professionalism, Value
Trudi · 25 August 2021
Agent replied · 15 June 2024
Thank you so much for your kind words Trudi. It was an absolute pleasure helping you to purchase your new home. We wish you every happiness in making your house a home. Best wishes, Linda
★★★★★ 5/5
GoogleWhat a wonderful experience! The team at Sandersons not only found me the loveliest property, but they helped me with every step. In particular, I'd like to thank Emily and Jess at the Maidstone branch for being so accommodating and helpful. Couldn't have done it without them!
Fran · 16 June 2023
Agent replied · 15 June 2024
Thank you so much for the review! It was no trouble at all and a pleasure to assist you through this process. Thank you for being so kind
Best Wishes
Emily
★★★★★ 5/5
GoogleThe guys at Sandersons Maidstone were amazing! from ringing up to view to moving in was less than a month! from Caroline at the first viewing and telling me we got it to Kay answering all my emails, i cant fault anything. they were fast at repsonding to my emails and quick with the phone calls. i honestly cant thank you all enough!
Emily · 16 June 2021
Agent replied · 15 June 2024
Hi Emily, Thank you so much for taking the time to leave a lovely review. It was a pleasure to work with you and we are so glad we found you a house.
★★★★★ 5/5
GoogleMy property had been listed to let with another agent for around 3 months. Within 2 weeks of switching to Sandersons I had a wonderful tenant moving in. The photos were amazing, everyone I dealt with was professional and helpful - (huge thank you to Joe, Caroline, Kay and Charlotte) and things moved so quickly and smoothly. Highly highly recommend!PositiveResponsiveness, Quality, Professionalism, Value
Kate · 16 June 2021
Agent replied · 15 June 2024
Hi Kate
Thank you so much for your lovely review. We are always so pleased to hear when our clients are happier with a service provided by Sandersons. We look forward to building a relationship with you as a new landlord.
Best Wishes
Charlotte
★★★★★ 5/5
GoogleSandersons have been brilliant from the outset. Extremely professional, informative and supportive throughout the selling process. They remained extremely responsive throughout, particularly Alex & Roger who were excellent. We were really pleased with the quality of the photography & marketing and the professionalism of the photographer on the day. We cannot recommend Sandersons highly enough.PositiveResponsiveness, Professionalism
Gary · 16 June 2022
Agent replied · 15 June 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
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