Kent Residential Maidstone reviews

★★★★★ 1/5

Google

This “agency” is an absolute joke! we have been waiting for our deposit over 3 months and have to ask TDS to get it back for us! they tried to take money from our deposit to clean property but was perfectly cleaned, even better than when we moved in. Very rude, unprofessional and ignorant. They not even open door for me ( i was with pushchair and 2 year old), staff just checking their phones. That’s incredible! They just don’t care, not asking for emails , not communication whatsoever. After we get upset with them, we’ve been told that we are rude! So enjoy guys, you don’t even deserve for one star!

Jakub · 16 June 2020

★★★★★ 1/5

Google

Shocking treatment as a tenant. They were unreliable, didn't turn up for property checks and then again failed to turn up when rearranged leaving me wasting my time sitting around for them. Were bullying in respect of viewings at a property I was moving out of, telling me I had to allow access whether I liked it or not which is actually against tenants rights. Attempted to convince me I had to pay fees which have been made illegal by government laws introduced a year ago. Overall abysmal from my perspective and I would actively avoid a property in future that they were dealing with.

Hannah · 16 June 2020

★★★★★ 1/5

Yell

A disgrace

I urge anyone who has actually gone through renting with them and received an appalling service to report them to the property ombudsman.I was really lucky that I got to read the reviews before I signed on the dotted line with this shambles of an agency. It was truly THE most awful experience of any agency I've ever dealt with - and I dealt with the owner. I feel sorry for the people who have to work for him. I've seen reviews all over Facebook and Google where they deny meeting / ever dealing with the bad reviewers - well, I can provide proof of our interactions because this utter disgrace of an agency needs to exposed. They probably thought they had me over a barrel to secure a rental and could be aggressive with me to pressure me into making rushed decisions to suit them - little did they know I own my current property so I wasn’t under pressure from any landlord to rush into a horrid rental agreement. Avoid and run in the opposite direction - the bad reviews are not lying.

CatherineM-287 · 2 August 2019

★★★★★ 5/5

Google

I really got a good experience from the staff especially, Victoria Whitlock who gave us a clear explanation for our doubts and I appreciate for the quick response as well. I highly recommend this agency for those who are looking forward to buy a house.

Ansu · 17 March 2024

★★★★★ 5/5

Google

Nigel had been very approachable and easy to talk to to guy. Kept us posted on our progress. Also been helpful even after completion. Thank you Nigel and team.

Basanta · 16 June 2020

★★★★★ 1/5

Yell

Terrible

Worst letting agent we have ever used. They dont care about their tenants and just grab money from you however possible. Charges for everything, £144 to send put the same piece of paper every year for tenancy renewal. Charges when you join, even charges to leave. Drag their feet when repairs need doing, left us with no heating for 5 days when the boiler broke, no offer of fan heaters, we was told to find somewhere else to stay. Surely i am paying to live in the property i rented? Never return phone calls, its like trying to get blood out of a stone.

KathrynG-62 · 10 January 2019

★★★★★ 1/5

Google

Only 1 star because I can't put 0. No respect, liars, scammers, will do anything to get money from you, won't contact your landlord when you ask them to, won't repair anything and will let themselves in your house whenever they feel like it to take pictures of your home, regardless of whether or not you have children. Not just my opinion, many friends/ family have said the same and family members have rented elsewhere because of how their friends/ family have been treated. We have waited literally YEARS for most of our repairs and they always get forgotten about because the staff is always changing, moved out before the end of our tenancy because we couldn't bare them anymore.

Tarradan · 17 June 2018

★★★★★ 1/5

Google

Incompetent service poor response time. Clearly need to hire/train more staff to deal with your portfolio more effectively. Once money taken no "lettings management", at all or contact from numerous attempts. Place had so many issues from previous tenants which should have been resolved. I do hope the owner is aware of how hideous he/she is. It would have been easier to buy a house then re-sell it in the 3 months that the property had been let. Inaccurate inventory comments when trying to get deposit back, property is cleaner and better than when moved in. shouldn't even get a star rating.

Shaf · 17 June 2018

★★★★★ 5/5

Google

Carly is an absolute star, she is always happy to help and nothing is too much bother. The service is excellent.PositiveResponsiveness, Quality, Professionalism

Gemma · 16 June 2021

★★★★★ 5/5

Google

Zoe and the team are so polite and helpful. Nothing is too much trouble. Highly recommended wether you're buying/ selling or renting!PositiveResponsiveness, Professionalism

Chloe · 16 June 2021

★★★★★ 5/5

Google

I have recently started renting via seekers, and i must say they were one of the most helpful real estate I had met while searching for a property to rent and helpful within the paperwork and ensuring we know all the information. They were the only real estate agent to not look down on us, we were 3 people looking for a flat and they seekers were the only one who gave us a chance. With our age they once never spoke down to us like we was different to other people. We had found the perfect flat through them and they went through every channel to ensure we was moved in swiftly. Certain people were helpful and are maintaining to be more helpful as the days go on, ensuring us and helping us with any questions we have. I would recommend seekers to everyone I know is looking for property to rent, and buy. Shane

Shane · 17 June 2017

★★★★★ 1/5

Google

I reported issues with the property soon after i moved in over 1 year ago which have yet to be fixed, i have also had to get new keys cut due to the lock on the door being very tempermental twice, despite having reported issues such as damp, rats in the walls, broken/frayed rope on the windows, heating not working, paint peeling off the walls and windows and the contractors coming out twice to quote and given the all go by the landlord despite reporting this several times over the year period, nothing has been repaired. I have been into the store and have been told i would receive a phone call or they will get in touch with the landlord but never get back.

Sonic · 17 June 2016

★★★★★ 1/5

Yell

Evil vile people

Nigel and Clare Harvey are evil vile people who gave zero morals . we lived in their house for 3 years then were asked to move due to them getting a divorce . my son was diagnosed with cancer the day before . we agreed to move . 4 days before we were due to move they said we could stay and they were not divorcing . we said it was too late at this point they turned vile . threatening messages at all hours .took us to court as they demanded more rent because they changed their mind . my husband asked them to speak to him and leave me alone but they addressed everything to me and only called me . we went to court they didn't bother the judge was lovely and saw through their greedy ways and case dismissed . I can't describe the vile cruel things these people said about us and our very sick son . we were suddenly the worst people in the world clearly that's why they wanted us to stay . lots more agents out there use one of them Nigel and Clare Harvey do not deserve your hard earned money

CarolG-6 · 12 February 2016

★★★★★ 1/5

Google

The agents are very impatient i was late 5 minutes from a house viewing and she sad i should have called and anyway she had to go for another house viewing

Gergő · 22 September 2024

★★★★★ 5/5

Google

I was very impressed with the work done by Louise Daley from Kent Residential’s. Her attention to detail, care and communication was amazing. I had absolute trust in her from day 1 and would highly recommend her

Gonewa · 16 May 2024

★★★★★ 1/5

Google

They are rude people And doing dodgy job.

Ali · 17 March 2024

★★★★★ 5/5

Google

Looking for help with renting look no further. Carly is your lady. Helpful friendly and always willing to go that extra mile for you.

Helen · 16 June 2020

★★★★★ 5/5

Google

Great service from Saffron and the team, made to feel very welcome and the whole process was very professional yet friendly. Would recommend very highly

Chris · 17 June 2019

★★★★★ 5/5

Google

We have been working with Kent Residential Lettings for a number of years, very efficient and always get back to us quickly. Would always recommend.

Stacey · 15 October 2024

★★★★★ 1/5

Google

We've rented for years with various estate agents and by far seekers are the worse! Very bad all round! Very unprofessional service felt like we was educating them! Never contact you back and laugh at serious situations! Very rude! Always new staff so things are just ignored and blamed on old staff leaving so matters don't get solved, So quick to take your money and run, avoid! Look at there reviews, youve been warned ...

Anton · 17 June 2016

★★★★★ 1/5

Google

When I walked into the office it felt like I walked into a witches cauldron, one of the members of staff sniggered at me like a child , I immediately felt intimidated!! I would never use this company again !! So unprofessional!!! I do not recommend on any means I think the manager should put herself & her immature staff on a customer service Trainjng course !!! 😡😡😡

PoppyTheMoleRat · 16 June 2020

★★★★★ 2/5

Google

Been over a year with seekers and with what has happened with over the past year with COVID we have had alot of help from Carly. Constant updates and her trying to find out what we can do and how they can help as well. Keeping the landlord/lady updated from our point and listening to needs. UPDATE. We have had black modNegativeProfessionalism

Liam · 26 August 2021

★★★★★ 1/5

Google

When I walked into the office it felt like I walked into a witches cauldron, one of the members of staff sniggered at me like a child , I immediately felt intimidated!! I would never use this company again !! So unprofessional!!! I do not recommend on any means I think the manager should put herself & her immature staff on a customer service Trainjng course !!! 😡😡😡

PidgePopz18 · 13 December 2019

★★★★★ 5/5

Google

I have had the most supportive and helpful experience. Personal and professional, I really felt that Zoe who looked after me truly cared about doing all she could to help me get into my new home So happy I can not recomend highly enough

Andrea · 16 June 2023