5/5
GoogleNigel had been very approachable and easy to talk to to guy. Kept us posted on our progress. Also been helpful even after completion. Thank you Nigel and team.
Trusted Agent profile · Maidstone
Kent Residential Maidstone reviews
★★★★★
263 reviews across 2 platforms
53, High Street, Maidstone, ME14 1SY
Kent Residential's office in Maidstone, at 53, is rated 4.1 out of 5 across 263 reviews on two platforms, including 256 Google reviews rated 4.1.
Reviews
Every review we hold for the Maidstone office, from every platform, shown as written. First names only.
Google1/5
YellTerrible
Worst letting agent we have ever used. They dont care about their tenants and just grab money from you however possible. Charges for everything, £144 to send put the same piece of paper every year for tenancy renewal. Charges when you join, even charges to leave. Drag their feet when repairs need doing, left us with no heating for 5 days when the boiler broke, no offer of fan heaters, we was told to find somewhere else to stay. Surely i am paying to live in the property i rented? Never return phone calls, its like trying to get blood out of a stone.
1/5
GoogleOnly 1 star because I can't put 0. No respect, liars, scammers, will do anything to get money from you, won't contact your landlord when you ask them to, won't repair anything and will let themselves in your house whenever they feel like it to take pictures of your home, regardless of whether or not you have children. Not just my opinion, many friends/ family have said the same and family members have rented elsewhere because of how their friends/ family have been treated. We have waited literally YEARS for most of our repairs and they always get forgotten about because the staff is always changing, moved out before the end of our tenancy because we couldn't bare them anymore.
1/5
GoogleIncompetent service poor response time. Clearly need to hire/train more staff to deal with your portfolio more effectively. Once money taken no "lettings management", at all or contact from numerous attempts. Place had so many issues from previous tenants which should have been resolved. I do hope the owner is aware of how hideous he/she is. It would have been easier to buy a house then re-sell it in the 3 months that the property had been let. Inaccurate inventory comments when trying to get deposit back, property is cleaner and better than when moved in. shouldn't even get a star rating.
5/5
GoogleCarly is an absolute star, she is always happy to help and nothing is too much bother. The service is excellent.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleZoe and the team are so polite and helpful. Nothing is too much trouble. Highly recommended wether you're buying/ selling or renting!PositiveResponsiveness, Professionalism
5/5
GoogleI have recently started renting via seekers, and i must say they were one of the most helpful real estate I had met while searching for a property to rent and helpful within the paperwork and ensuring we know all the information. They were the only real estate agent to not look down on us, we were 3 people looking for a flat and they seekers were the only one who gave us a chance. With our age they once never spoke down to us like we was different to other people. We had found the perfect flat through them and they went through every channel to ensure we was moved in swiftly. Certain people were helpful and are maintaining to be more helpful as the days go on, ensuring us and helping us with any questions we have. I would recommend seekers to everyone I know is looking for property to rent, and buy. Shane
1/5
GoogleI reported issues with the property soon after i moved in over 1 year ago which have yet to be fixed, i have also had to get new keys cut due to the lock on the door being very tempermental twice, despite having reported issues such as damp, rats in the walls, broken/frayed rope on the windows, heating not working, paint peeling off the walls and windows and the contractors coming out twice to quote and given the all go by the landlord despite reporting this several times over the year period, nothing has been repaired. I have been into the store and have been told i would receive a phone call or they will get in touch with the landlord but never get back.
1/5
YellEvil vile people
Nigel and Clare Harvey are evil vile people who gave zero morals . we lived in their house for 3 years then were asked to move due to them getting a divorce . my son was diagnosed with cancer the day before . we agreed to move . 4 days before we were due to move they said we could stay and they were not divorcing . we said it was too late at this point they turned vile . threatening messages at all hours .took us to court as they demanded more rent because they changed their mind . my husband asked them to speak to him and leave me alone but they addressed everything to me and only called me . we went to court they didn't bother the judge was lovely and saw through their greedy ways and case dismissed . I can't describe the vile cruel things these people said about us and our very sick son . we were suddenly the worst people in the world clearly that's why they wanted us to stay . lots more agents out there use one of them Nigel and Clare Harvey do not deserve your hard earned money
1/5
GoogleThe agents are very impatient i was late 5 minutes from a house viewing and she sad i should have called and anyway she had to go for another house viewing
5/5
GoogleI was very impressed with the work done by Louise Daley from Kent Residential’s. Her attention to detail, care and communication was amazing. I had absolute trust in her from day 1 and would highly recommend her
1/5
GoogleThey are rude people And doing dodgy job.
Agent replied · 15 June 2024
Hi Ali, Thank you for your review. Unfortunately, we have no records of any dealings with yourself applying to rent a property through us. If you wish to discuss your review and comments I am happy to do so. Our contact number is 01622 671878. Thanks
5/5
GoogleLooking for help with renting look no further. Carly is your lady. Helpful friendly and always willing to go that extra mile for you.
5/5
GoogleGreat service from Saffron and the team, made to feel very welcome and the whole process was very professional yet friendly. Would recommend very highly
5/5
GoogleWe have been working with Kent Residential Lettings for a number of years, very efficient and always get back to us quickly. Would always recommend.
1/5
GoogleWe've rented for years with various estate agents and by far seekers are the worse! Very bad all round! Very unprofessional service felt like we was educating them! Never contact you back and laugh at serious situations! Very rude! Always new staff so things are just ignored and blamed on old staff leaving so matters don't get solved, So quick to take your money and run, avoid! Look at there reviews, youve been warned ...
1/5
GoogleWhen I walked into the office it felt like I walked into a witches cauldron, one of the members of staff sniggered at me like a child , I immediately felt intimidated!! I would never use this company again !! So unprofessional!!! I do not recommend on any means I think the manager should put herself & her immature staff on a customer service Trainjng course !!! 😡😡😡
2/5
GoogleBeen over a year with seekers and with what has happened with over the past year with COVID we have had alot of help from Carly. Constant updates and her trying to find out what we can do and how they can help as well. Keeping the landlord/lady updated from our point and listening to needs. UPDATE. We have had black modNegativeProfessionalism
1/5
GoogleWhen I walked into the office it felt like I walked into a witches cauldron, one of the members of staff sniggered at me like a child , I immediately felt intimidated!! I would never use this company again !! So unprofessional!!! I do not recommend on any means I think the manager should put herself & her immature staff on a customer service Trainjng course !!! 😡😡😡
5/5
GoogleI have had the most supportive and helpful experience. Personal and professional, I really felt that Zoe who looked after me truly cared about doing all she could to help me get into my new home So happy I can not recomend highly enough
5/5
GoogleGreat service, I have been with them for many years and the staff are polite, professional and caring! Thank you x
5/5
GoogleKR are fantastic offering a friendly service to their tenants, and quick turn around on any maintenance issues. They have good customer service agreements in place and respond quickly.
5/5
GoogleKent residential have been a pleasure to work with throughout every process. They have a great team of experienced professionals that have always been willing to help even at short notice. Highly recommend
5/5
GoogleI love how welcoming and reliable the company is. The little experience I have had with them was so amazing
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
